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logo_18145.gif DSM INFOCOM PVT LIMITED
INDIA
Management / Consulting
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  Job Position Job Category Posted On Action
 Network Security Engineer Tech Contract / Information Technology 10/4/2018 [ APPLY NOW ]
logo_18145.gif DSM INFOCOM PVT LIMITED
United Arab Emirates
REF NO: TC-0632
 
Education :  Bachelors Degree
Experience :  5 - 10 Years

Skills :  
1. Very strong Problem Solving skills--will be utilized often in this position.
2. Ability to drive recreates remotely--Many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.?
3. Proven crisis management skills, and the ability to excel under pressure.
4. Demonstrated excellence in customer-interaction, written and verbal communication, assertive leadership.
Strong interpersonal and team work skills.

B.E./B.S. degree in CS, CE, EE with 2-5 years of relevant experience
1. Work well in a busy team, being quick to learn and able to deal with a wide range of issues. CCIE certification is required

Responsibilities :  This function will provide the Level 2 support for NGDC NOC specifically within the End customer deployed infrastructure. This team would usually operate on a 8x5 basis onsite and will be on-call for severity incidents and emergency changes. However, using the additional resources provided for Migration, this team can be scheduled to operate on a 12x5 basis on-site. It is recommended that this function continues operating 12x5 even after migrations in order to address the on-going changes as well



The Focal Engineer will help customers maximize network availability and functionality to achieve their business goals. The role has the following duties & responsibilities: -

1. Provide Network Problem Resolution, Root-Cause Analysis, IOS Software Referral assistance as per contracted agreement with named customer.?
2. Receives minimal supervision, no instruction on routine work, and general instruction on new assignments and must be able to hit the ground running
3. Provides systems/product training. ?--Provides guidance & leadership to less experienced engineers.
4. Development and documentation of Methods of Procedure (MOP) for implementation of recommended design/software.
The Focal Engineer will help customers maximize network availability and functionality to achieve their business goals. The role has the following duties & responsibilities:
1. ASA Firewall.
2. Catalyst 3850/3560 Switching Platform.
3. Catalyst 6880.
4. Gemalto Dual Factor Authentication.
5. 802.1x.
6. Cisco Security Manager.
7. Prime Infrastructure.
8. Prime Network Registrar (DNS).
9. Prime Infrastructure.
10. VSS.
11. VPC.
12. Routing protocols.
13. Layer 2 switching.
14. Quality of Service.
15. Cisco ASA IPS.
16. Cisco Wireless LAN Controllers.
17. RADIUS.


The Candidate should also posses the following skills: -

1. Experience of raising TAC case.
2. Experience of raising an RMA.
3. Experience of using webex.
4. Understanding of Layer2 protocols and ability to think solutions to difficult problems arising on a day to day in real world implementations.
5. In depth protocol knowledge of different spanning-tree implementations
6. Good verbal communication skills.
7. Ability to analyse, use and configure small to medium networks.
8. Proven crisis management skills.
9. Strong Layer 3 and 2 knowledge, as this position will primarily focus on supporting Cisco's Routing & Switching platforms. ?
10. Multicast knowledge and knowledge of troubleshooting multicast?
11. Strong documentation skills--to be utilized for case management, knowledge capture.


Description :  
The ideal candidate must have an aptitude and appetite for learning new technologies, evidenced by the abThe Focal Engineer will help customers maximize network availability and functionality to achieve their business goals ability to expand upon core knowledge
• Provide Network Problem Resolution, Root-Cause Analysis, IOS Software Referral assistance as per contracted agreement with named customer.?
• Receives minimal supervision, no instruction on routine work, and general instruction on new assignments and must be able to hit the ground running


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 Other Tech Contract / Information Technology 10/4/2018 [ APPLY NOW ]
logo_18145.gif DSM INFOCOM PVT LIMITED
Kuwait
REF NO: TC-0631
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  
1. University Graduate.
2. TSM Certification.
3. 4 to 5 Years of experience.
4. Support and maintain TSM.
Bachelors Degree in Computer Science/ Graduation with computer specialization

Responsibilities :  
TSM ADMIN,
1. Check Operation reporter to ensure, if daily incremental backup is successful.
2. Verifying Activity log.
3. Start and Stop TSM scheduler.
4. Schedule Daily and Monthly Backup.
5. Manual Backup and Restoration.
6. Register and customize administrator with proper authority.
7. Daily TSM maintenance checks to ensure the scheduled backups are successful.
8. Ensure Monthly Archive backups are successfully completed.
9. Managing scratch tapes.
10. Backup Tivoli Database.
11. Monitor TSM scheduler service availability.
12. TSM troubleshooting.
13. Operating Tape library.
14. Review the existing backup policies and provide the necessary improvement recommendations according to best practices manner.
15. Review the existing data storage/protection policies, setup, configuration and procedures and provide improvement/weaknesses recommendations.
The resource will work on Open systems environment, Customer environment is Linux, and Windows.


Description :  TSM Certification with 4 to 5 Years of experience in Support and maintain TSM


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 Vmware Specialist Telecommunications 10/4/2018 [ APPLY NOW ]
logo_18145.gif DSM INFOCOM PVT LIMITED
Qatar
REF NO: TEL-0205
 
Education :  Bachelors Degree
Experience :  5 - 10 Years

Skills :  1. VMware/Pureflex/Storage V7000
2. Skills in Implementation and Onsite Support
3. Implementation & Support

Responsibilities :  1. VMware/Pureflex/Storage V7000
2. Skills in Implementation and Onsite Support
3. Implementation & Support
3 months Contract


Description :  
Looking for a consultant for 3 months extendable contract. IF not extednded will be in permanent role for DSM Infocom Pvt Limited for their International and domestic key requirements.

1. VMware/Pureflex/Storage V7000
2. Skills in Implementation and Onsite Support
3. Implementation & Support


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 It Network Engineer Telecommunications 10/4/2018 [ APPLY NOW ]
logo_18145.gif DSM INFOCOM PVT LIMITED
United Arab Emirates
REF NO: TEL-0204
 
Education :  Bachelors Degree
Experience :  10+ Years

Skills :  Essential:
1. 3+ years of working experience within an IT service desk environment.
2. Knowledge of Remote Control Tools e.g. Dameware, SCCM, terminal Services.
3. Knowledge of ITSM Tools e.g. Manage Engine Service Desk Plus, Remedy, TSRM.
4. Knowledge of below list of Manage Engine Tools Set
- Manage Engine Desktop Central Enterprise Edition 9.0
- Manage Engine OS Deployer 4.0
- Manage Engine Mobile Device Management
5. Microsoft Windows 2008/2012 Terminal Server.
6. Windows XP, Windows 7/8, Windows 2000/2003/2008 experience
7. AD, Exchange 2007/2010/2013 experience
8. Planning and organising skills.
9. Good administration skills.
10. Able to operate with minimal supervision.
11. Able to maintain professional demeanour under stress.
12. Strong interpersonal skills.
13. Good Communication skills in both Arabic & English.

Desirable:
1. Ability to operate and support Blackberry and IPAD.

QUALIFICATION & CERTIFICATIONS:
1. B-tech Computer Science/Diploma in Computer Science.
2. Microsoft qualification, Ideally MCP or MCSE.
3. ITIL V3 certification.

Responsibilities :  Incident Management
1. Log all the tickets as per incident management process
2. Perform incident classification, prioritization, correlation with other reported incidents and matching against known errors
3. Provide Level 1 technical support and use remote control if necessary for incident resolution
4. If the incident requires escalation to level 2 support, the helpdesk staff create a work order on Service Desk and assign it to the appropriate level 2 technician / engineer
5. Liaison with vendor for L3 support
6. Track the incident until closure and keep the User up to date with the incident status
7. Owns life cycle of the ticket
8. Manage SLA of the tickets
9. Monitors event logs
10. Follows functional escalation in case the incident resolution times exceed the agreed service levels
11. Perform the role of an incident manager when instructed by Service desk Manager.
12. Known error documentation (End-User Systems and telecom devices)

Service Request Management
1. Receive service requests forms that have passed the business assessment and approval procedures
2. Ensure the data migration of all existing transactions from customer helpdesk tool (with as is status of all tickets) to Service desk tool.
3. Link the service request record to the User ID and configurations.
4. Forward the service request to the proper IT technician / engineer, in accordance with the service request procedures.
5. Functional escalation in case the service request completion times exceeds the agreed service levels.
6. Send IT notifications to end users related to change requests/network outages/major incidents.
7. Confirm with the customer for ticket closure after the issue is fixed.
8. Performs Daily health checks as defined.

Problem Management
1. Problem recording and administration (End-User Systems )
2. Remote Problem investigation and resolution (End-User Systems )
3. Publish Known error articles into KB after approval.

Remote Administration
1. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8 and Microsoft Office (All Versions) and any other authorised desktop applications.
2. Install, upgrade, support and troubleshoot for printers and scanners.
3. User account administration, i.e., account creation and password resets on Active Directory.
4. Basic troubleshooting of desktop related applications.


Description :  
Acts as the first point of contact for the users who call Service Desk. While providing the highest level of customer service, the L1 service desk engineer answers incoming calls, tracks all information in a call management system, uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion. The L1 service desk engineer escalates unresolved Incidents/service requests to the proper tier 2 and 3 support team. Troubleshooting basic end user issues on various software applications, hardware, network and telecommunications systems and provide remote desktop support

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