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  Job Position Job Category Posted On Action
 Customer Service Manager Customer Service/ Call Centre 2/21/2019 [ APPLY NOW ]
logo_54593.png EMIRATE AIRLINES
United Arab Emirates
REF NO: CSM-8465
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  Managing Customer Service Team by providing effective and efficient services to all internal and external customers in Middle East and Africa; implementing and improving the organization policies; delivering best customer service by complying with international logistics rules and regulations in shipping processes. Duties and Responsibilities:-Leading & supervising a team of customer service staff -Training staff to deliver a high standard of customer service in international logistics and documentation compliance-Supervising the staff to ensure they follow the processes.-Motivating customer service team to achieve the best results-Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.-Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.-Achieves customer service objectives by contributing tocustomer service information and recommendations to strategic plans and review of process and re-designing processes ; preparing and completing action plans; implementing, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.-Ability to review the contracts; memorandum of understanding,Letter of Credits and other payment terms in order to secure the benefits of the organization.-Determines customer service requirements by maintaining contact with customers; benchmarking best practices; analyzing information and applications;-Establishing and communicating service metrics; monitoring and analyzing results; implementing changes

 Customer Care Executives Customer Service/ Call Centre 2/20/2019 [ APPLY NOW ]
logo_54638.png JUMEIRAH
United Arab Emirates
REF NO: CM-864544
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  The roles and responsibilities will include: ? Demonstrate strong leadership and people management skills in managing onsite customer care coordinators/team ? Continuously improve the customer service experience to maintain customer loyalty and exceed expectations at every turn ? Respond to and provide immediate resolution to homeowner concerns; you will take ownership of customers issues and follow issues through to resolution ? Execute on the customer journey, experience and relationship from the point of post-sale onward through the life of the relationship ? Prepare, Manage and deliver all daily, weekly and monthly reporting to Senior managers and partners as needed on customer care KPI's and metrics and deficiency tracking ? Manage the Quality Control Inspection (QCI) and Pre-Delivery Inspection (PDI) processes. ? Collect, review, and schedule 30-day and Year-End Warranty Service requests and oversee the timely completion of all deficiencies ? Use and manage punch list software and ensure third party trades and service staff track and monitor deficiencies through the system and issue weekly reporting ? Review repairs completed by service personnel and trades to inspect quality of work and ensure all deficiencies are corrected and are up to the high standards of the company ? Maintain and track customer communication through CRM and monitor the completion of all required service administration records, Develop, compile and continually update, improve and maintain customer service procedures, policies and standards for the company ? Ability to stay current and learn the latest in customer service methodology and trends. ? Exhibit leadership skills to train, coach, and mentor junior staff ? Attend weekly construction meetings to uphold service standard with third party trades, and construction team ? Hire, train, and action plan non-productive behaviour by staff ? Represent Adi's core values in all interactions, both with internal staff and external partners and customers. ? As needed by management Required Skills To excel in this role, you: ? Must have a bachelor's degree in Business (BA or B.comm.), with focus on customer service, project management, or equivalent with high achievement ? Minimum 4 years of experience working in Customer Care, Quality Control, Construction, or similar industry ? Have strong leadership skills with history of managing and leading teams ? Possess a background in project management, with strong coordination skills

 Other Customer Service/ Call Centre 2/20/2019 [ APPLY NOW ]
United Arab Emirates
REF NO: CSR-1212
Education :  Diploma
Experience :  1 - 5 Years

Skills :  Strong interpersonal skills
Strong analytical skills
High level of integrity
Excellent communication skills (written, verbal and telephone)
MS Office and Computer experience skills
Goal/Results driven
Ability to multitask
Time management skills
Basic understanding of accounting principles
Ability to prioritize
Solutions driven
Detail oriented
Excellent negotiation skills
Decision making ability
Positive attitude
Reliable, dependable and honest
Works well under pressure

Description :  Debt Collector:

- Run daily operation.
- Full review on new cases receiving from the clients for acceptance or declines or raise requests.
- Review the cases and following the collection methodology (which created by the company).
- Handling all payments and ensuring all payments are transferred to Bank A/c.
- Doing filed visit when it's required.
- Liaising with Lawyers on a legal level
- Daily communication with the debtors, clients, main branch and others with all communication ways (telephones, emails, letters, meeting (incoming or outgoing).
- Doing all branch admin job.
- Creating and sending reports to the clients and main branch.

 Field Officer Customer Service/ Call Centre 2/20/2019 [ APPLY NOW ]
logo.gif CUSTOMEX
United Arab Emirates
REF NO: CC-61616
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  Requirements:

- Strong organizational skills
- Arabic speaking is an advantage
- Fluent communication skills of written and verbal English
- A team player who can collaborate effectively
- Quality focus and eye for detail
- Client-focused service experience
- Multi Tasking skills
- Strong working knowledge of Microsoft Office and of project management tools

Responsibilities :  Responsibilities:

- Act as the point of contact with the shoppers and communicate project details or status adequately to all participants.
- Brief shoppers the guidelines of the project.
- Prepare project proposals, time frames and schedule.
- Make certain that clients needs are met as the project evolves
- Monitor and track projects progress and handle any issues that arise.
- Use project management tools to monitor the progress of the project
- Report and escalate issues faced to management as needed

Description :  Full time Field Coordinator for Mystery Shopping Projects.

 Banking Associate Customer Service/ Call Centre 2/20/2019 [ APPLY NOW ]
logo_8242.gif VAMSYSTEMS
United Arab Emirates
REF NO: CC-61617
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  -Knowledge of banking rules and procedures
-Working knowledge of banking software and MS Office
-Patience and problem-solving ability
-Customer-oriented attitude
-Outstanding communication skills
-Should be able to communicate with the customers on the capabilities of channels like Mobile banking, internet banking, ATMs etc.
Responsibilities :  -Open and close checking and savings accounts
-Advise customers on financial services (e.g. lines of credit and mortgages)
-Cross-sell products and services
-Approach and sign on new customers
-Collaborate with other professionals to ensure high-quality customer service
-Perform various clerical tasks (e.g. filing)
-Handle customer complaints and solve problems

Description :  VAM Systems?is a Business Consulting, IT Technology Solutions and Services?company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India.

VAM Systems is currently looking for Customer Relations Executive for our UAE operations with the following skill set and terms and conditions:

Nationality: Filipino

Terms and conditions:

Joining time frame: 2 weeks (maximum 1 month).

The selected candidates shall join VAM Systems - UAE?and shall be deputed to one of the leading Banks in UAE.

 Receptionist Customer Service/ Call Centre 2/20/2019 [ APPLY NOW ]
logo_30641.png DI
United Arab Emirates
REF NO: RE-84655
Education :  Bachelors Degree
Experience :  1 - 5 Years
Responsibilities :  Receptionist cum secretary is required for a company in Dubai.
She should have experience running a reception, doing secretarial work, and knowledgeable about law. Good command in English
Female and single applicants only.

Presentable and professional
package will be discussed during the interview for successful candidates.
please send your detailed CV with photo, your visa status, and your package expectations.

Description :  Receptionist cum secretary is required for a company in Dubai.
She should have experience running a reception, doing secretarial work, and knowledgeable about law. Good command in English
Female and single applicants only.
Presentable and professional
package will be discussed during the interview for successful candidates.
please send your detailed CV with photo, your visa status, and your package expectations.

 Telecom Sales Customer Service/ Call Centre 2/20/2019 [ APPLY NOW ]
logo_1830.gif AMLAKI FZ LLC
United Arab Emirates
REF NO: CS-036
Education :  Higher Secondary
Experience :  Not Required

Skills :  You understand that consistency, discipline, and diligence are core values needed for success in sales and you have the enviable ability to get out there and pound the pavement to develop relationships and a strong pipeline ensuring you will exceed your quota each and every month. Finally, your mobile, independent and fast-paced nature and amazing ability to connect with people quickly will ensure you stay right on track.
Responsibilities :  Tele-sales

Description :  A software company located in Dubai Internet City is in process of recruiting female tele-sales executives.
You should have Good communication sales, enthusiatic, energetic, a flair to sell and basic knowledge of computers.

 Call Center Executive Customer Service/ Call Centre 2/20/2019 [ APPLY NOW ]
logo.gif DMS
United Arab Emirates
REF NO: CS-037
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Skills :

Upbeat, positive and self motivated
Excellent communication skills dealing with all levels of callers
Minimum 2 years in a Call Center environment (Inbound & Outbound)
Strong problem solving, negotiation and time management skills
General Business Awareness
Ability to follow procedures
Capable of working under demanding circumstances
Excellent typing skills (Typing speed between 30 to 50 wpm)
Arabic: A definite plus
PC knowledge and able to navigate in MS Office environment.
Responsibilities :  What They are is the manifestation of where They come form:

Established in January 2000
Today, DMS is the largest DM Agency in the region, with fully equipped offices and operations centers in Jeddah and Dubai.
The largest amount of Call Center setups and roll-outs within the pas 3 years.
Roster of industry leaders: P&G, Nestle, Etihad, Saudi Airlines, J&J, GSK, Alsafi-Danone, UNICEF, Sony, Toshiba, NAS Airlines, Goody, Better Homes, Kodak, National Commercial Bank, and many other leading Clients.
300% growth in sales and organization in the past 2 years.
State of the art telephony, data solutions, and fulfillment centers.

Description :  Must be well spoken, well-informed and professional. Must enjoy providing quality customer service by consistently projecting a positive and upbeat voice and attitude. In addition, agent must have excellent problem solving skills to balance the needs of the caller and that of the organization being represented.

Communication - ability to communicate clearly and concisely, both orally and in writing. Excellent listening skills.
Interpersonal skills - interact positively with people of varying backgrounds, educational levels and ages.
Stress Tolerance - cope with the pressure of high call volumes, repetitive tasks, upset and sometimes hostile callers without losing accuracy or temper
Accuracy/Attention to Detail - give complete attention to the caller and give/collect accurate information using Call Tracking System and complete consumer verbatim
Ability to switch between inbound & outbound duties smoothly
Teamwork work effectively as part of a team

 Customer Support Representative Customer Service/ Call Centre 2/20/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
REF NO: CS-147
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  Care about health? Care about people? Join our team of upbeat, friendly Customer Service Associates to support this nationally-recognized, Public Health Insurance Client.

If this describes you

Customer-service oriented
Enjoy helping people
Passionate & Motivated
Interested in career advancement


Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customers
needs first.

In this position, you'll be fielding questions from customers of a large nationally recognized health insurance company. You will be empowered to solve simple to complex issues for these customers. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them.

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:

And heres the important stuff TeleTech provides our associates with:

Competitive salary, starting at $10/hr.
Advancement and Career Opportunities
Health insurance
Tuition Reimbursement & Retirement Savings
4 weeks of paid training

What we're looking for:

Motivated, Passionate, High Integrity, just some of the attributes valued at TeleTech.

Of course, there are some other requirements too. These include:

High School Diploma or equivalent
6 months+ customer service experience
Competency using Microsoft Windows
Exceptional Communication & Verbal skills
Ability and desire to excel in a fast-paced work environment
Ability to work a flexible schedule

Are you ready to accept the challenge? Because TeleTech is ready for YOU!

 Receptionist Customer Service/ Call Centre 2/20/2019 [ APPLY NOW ]
logo_18019.gif CORECRUITMENT
United Arab Emirates
REF NO: CS-161
Education :  Higher Secondary
Experience :  1 - 5 Years
Responsibilities :  RECEPTIONISTS - Awesome Beach Restaurant, Lounge & Bar - Abu Dhabi!

Our client is seeking experienced receptionists to join this 5* International team based right on the beach front Offering Restaurant, Bar & Lounge services

The establishment has grown from strength to strength in its first year & we are looking for individuals with high profile, high volume experiences

1. Booking sheets & develop solutions to problems.
2. Answer calls promptly to use the potential empty seats fully.
3. Forecast the no show rate and be prepared to exploit it fully by accommodating the walk-ins and last minute bookings taken by phone.
4. Try to accommodate regulars & concierge reservations requests.
5. Utilize all tables to achieve higher turnover.
6. Work closely with concierge & other agents to increase other events.
7. Ensure customers are informed regularly on their table status there is a delay.
8. Inform our guests about upcoming events.
9. Complete all administrative duties competently.

Salary Offered: 3000 AED Tax free basic + Service charge + Full expat packages (Flights, Visa, Medical cover, Accommodation, Meal & Transport allowances)

Description :  Role: RECEPTIONIST'S - Awesome Beach Restaurant, Lounge & Bar - Abu Dhabi!
Sector: Customer Services
Location: Abu Dhabi
Salary: 540 per month + full expat benefits

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