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  Job Position Job Category Posted On Action
 Other Customer Service/ Call Centre 3/20/2019 [ APPLY NOW ]
logo.gif NCSCOLLECTION
United Arab Emirates
REF NO: CSR-1212
 
Education :  Diploma
Experience :  1 - 5 Years

Skills :  Strong interpersonal skills
Strong analytical skills
High level of integrity
Ethical
Excellent communication skills (written, verbal and telephone)
MS Office and Computer experience skills
Goal/Results driven
Ability to multitask
Time management skills
Basic understanding of accounting principles
Ability to prioritize
Self-motivated
Solutions driven
Detail oriented
Excellent negotiation skills
Decision making ability
Positive attitude
Reliable, dependable and honest
Works well under pressure


Description :  Debt Collector:

- Run daily operation.
- Full review on new cases receiving from the clients for acceptance or declines or raise requests.
- Review the cases and following the collection methodology (which created by the company).
- Handling all payments and ensuring all payments are transferred to Bank A/c.
- Doing filed visit when it's required.
- Liaising with Lawyers on a legal level
- Daily communication with the debtors, clients, main branch and others with all communication ways (telephones, emails, letters, meeting (incoming or outgoing).
- Doing all branch admin job.
- Creating and sending reports to the clients and main branch.

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 Field Officer Customer Service/ Call Centre 3/20/2019 [ APPLY NOW ]
logo.gif CUSTOMEX
United Arab Emirates
REF NO: CC-61616
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  Requirements:

- Strong organizational skills
- Arabic speaking is an advantage
- Fluent communication skills of written and verbal English
- A team player who can collaborate effectively
- Quality focus and eye for detail
- Client-focused service experience
- Multi Tasking skills
- Strong working knowledge of Microsoft Office and of project management tools

Responsibilities :  Responsibilities:

- Act as the point of contact with the shoppers and communicate project details or status adequately to all participants.
- Brief shoppers the guidelines of the project.
- Prepare project proposals, time frames and schedule.
- Make certain that clients needs are met as the project evolves
- Monitor and track projects progress and handle any issues that arise.
- Use project management tools to monitor the progress of the project
- Report and escalate issues faced to management as needed


Description :  Full time Field Coordinator for Mystery Shopping Projects.

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 Banking Associate Customer Service/ Call Centre 3/20/2019 [ APPLY NOW ]
logo_8242.gif VAMSYSTEMS
United Arab Emirates
REF NO: CC-61617
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  -Knowledge of banking rules and procedures
-Working knowledge of banking software and MS Office
-Patience and problem-solving ability
-Customer-oriented attitude
-Outstanding communication skills
-Should be able to communicate with the customers on the capabilities of channels like Mobile banking, internet banking, ATMs etc.
Responsibilities :  -Open and close checking and savings accounts
-Advise customers on financial services (e.g. lines of credit and mortgages)
-Cross-sell products and services
-Approach and sign on new customers
-Collaborate with other professionals to ensure high-quality customer service
-Perform various clerical tasks (e.g. filing)
-Handle customer complaints and solve problems

Description :  VAM Systems?is a Business Consulting, IT Technology Solutions and Services?company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India.

VAM Systems is currently looking for Customer Relations Executive for our UAE operations with the following skill set and terms and conditions:

Nationality: Filipino

Terms and conditions:

Joining time frame: 2 weeks (maximum 1 month).

The selected candidates shall join VAM Systems - UAE?and shall be deputed to one of the leading Banks in UAE.












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 Receptionist Customer Service/ Call Centre 3/20/2019 [ APPLY NOW ]
logo_30641.png DI
United Arab Emirates
REF NO: RE-84655
 
Education :  Bachelors Degree
Experience :  1 - 5 Years
Responsibilities :  Receptionist cum secretary is required for a company in Dubai.
She should have experience running a reception, doing secretarial work, and knowledgeable about law. Good command in English
Female and single applicants only.

Presentable and professional
package will be discussed during the interview for successful candidates.
please send your detailed CV with photo, your visa status, and your package expectations.

Description :  Receptionist cum secretary is required for a company in Dubai.
She should have experience running a reception, doing secretarial work, and knowledgeable about law. Good command in English
Female and single applicants only.
Presentable and professional
package will be discussed during the interview for successful candidates.
please send your detailed CV with photo, your visa status, and your package expectations.

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 Customer Care Executives Customer Service/ Call Centre 3/20/2019 [ APPLY NOW ]
logo_54638.png JUMEIRAH
United Arab Emirates
REF NO: CM-864544
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  The roles and responsibilities will include: ? Demonstrate strong leadership and people management skills in managing onsite customer care coordinators/team ? Continuously improve the customer service experience to maintain customer loyalty and exceed expectations at every turn ? Respond to and provide immediate resolution to homeowner concerns; you will take ownership of customers issues and follow issues through to resolution ? Execute on the customer journey, experience and relationship from the point of post-sale onward through the life of the relationship ? Prepare, Manage and deliver all daily, weekly and monthly reporting to Senior managers and partners as needed on customer care KPI's and metrics and deficiency tracking ? Manage the Quality Control Inspection (QCI) and Pre-Delivery Inspection (PDI) processes. ? Collect, review, and schedule 30-day and Year-End Warranty Service requests and oversee the timely completion of all deficiencies ? Use and manage punch list software and ensure third party trades and service staff track and monitor deficiencies through the system and issue weekly reporting ? Review repairs completed by service personnel and trades to inspect quality of work and ensure all deficiencies are corrected and are up to the high standards of the company ? Maintain and track customer communication through CRM and monitor the completion of all required service administration records, Develop, compile and continually update, improve and maintain customer service procedures, policies and standards for the company ? Ability to stay current and learn the latest in customer service methodology and trends. ? Exhibit leadership skills to train, coach, and mentor junior staff ? Attend weekly construction meetings to uphold service standard with third party trades, and construction team ? Hire, train, and action plan non-productive behaviour by staff ? Represent Adi's core values in all interactions, both with internal staff and external partners and customers. ? As needed by management Required Skills To excel in this role, you: ? Must have a bachelor's degree in Business (BA or B.comm.), with focus on customer service, project management, or equivalent with high achievement ? Minimum 4 years of experience working in Customer Care, Quality Control, Construction, or similar industry ? Have strong leadership skills with history of managing and leading teams ? Possess a background in project management, with strong coordination skills

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 Credit Manager Customer Service/ Call Centre 3/19/2019 [ APPLY NOW ]
logo.gif AMERICAN EXPRESS
United Arab Emirates
REF NO: C-987654
 
Education :  Bachelors Degree
Experience :  5 - 10 Years

Skills :  ? Confidence facing the assigned task
? Ability to work under stress
? Punctuality
? Ability to motivate juniors towards obtaining set goal of the company
? Good verbal and written communication skills.
? Good in Inter personal relationship and communications.
? Comprehensive problem solving abilities and willingness to learn.

Responsibilities :  ? Used to resolve the complaints of Credit card members regarding New Card, bill payment, card cancellation, card upgrades, Replacements, disputes, fraud, Marketing, change of personal details if any etc.
? Experience of closing 35 complaints of customers within a day.
? Experience handling tools like Live Person, Live Engaged, Icare, Nasp.
? Experience of working on two computers simultaneously for 7 hours daily.


Description :  ? Used to resolve the complaints of Credit card members regarding New Card, bill payment, card cancellation, card upgrades, Replacements, disputes, fraud, Marketing, change of personal details if any etc.
? Experience of closing 35 complaints of customers within a day.
? Experience handling tools like Live Person, Live Engaged, Icare, Nasp.
? Experience of working on two computers simultaneously for 7 hours daily.

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 Call Center Agent Customer Service/ Call Centre 3/19/2019 [ APPLY NOW ]
logo.gif MARKETING EYE FZ LLC
United Arab Emirates
REF NO: CSR-846
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Skills and Qualifications:

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking
Responsibilities :  Job Duties or Responsibilities

Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.


Responsibilities

? answer calls and respond to emails

? handle customer inquiries both telephonically and by email

? research required information using available resources

? manage and resolve customer complaints

? provide customers with product and service information

? enter new customer information into system

? update existing customer information

? process orders, forms and applications

? identify and escalate priority issues

? route calls to appropriate resource

? follow up customer calls where necessary

? document all call information according to standard operating procedures

? complete call logs

? produce call reports

Description :  Handling customer relation and customer care management through:
- Receiving inbound calls about customer inquiries, complains
- Doing outbound calls to sell car services to customers and spare parts, also participating in the mass campaigns and surveys

taking care of all related customer's inquires and issues that includes : phone , email , web chatting .
reviewing and analyzing the customer inquires and needs .
playing an active role with marketing team in handling the social media accounts specifically in Facebook and Instagram , twitter .
updating the system with new products and linking the info with the portal (the website) .
translating all the articles and the product info from English to Arabic and from Arabic to English also .
coordinating with logistics and business development team to insure the products delivery and returns smoothly .
creating daily reports with the team performance to be escalated to the General Manager .

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 Customer Service Executive Customer Service/ Call Centre 3/19/2019 [ APPLY NOW ]
logo.gif REGUS
United Arab Emirates
REF NO: C-08543
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Quality and Standards
You take pride in making sure each centre you are in runs to Regus standards

Communication
You are a great communicator and resolve or escalate customer issues quickly

ABOUT YOU
Whilst the skills and experience you have gained in life and your career are important we recruit based on attitude and behaviours as these are what define great performers at Regus. To be successful in this role you should be;
* Bright
* Motivated
* Enthusiastic
* Customer focussed – enjoy working with them and solving their problems.
* Determined and resilient.
* Ambitious.

Description :  Job Title:
Community Associate - 16107BR

Location: Cluster of Centres within a City
Reporting To: Area Manager

ABOUT REGUS
Regus is helping to change the way the world works by leading the workplace revolution. We are the clear number one player in the rapidly growing, global flexible workplace market. We provide convenient, high-quality workplaces, for any period of time. We are the only provider with significant and growing national networks which provide an unrivalled global reach. We support our customers with the right workplace at the right price, in the right location, every time. We currently operate in over 100 countries, 900 cities and 3000 centres. We still think of ourselves as a high-growth start-up, just one that’s been around a while, indeed our Founder is still our CEO.

Our primary focus is to meet the needs of our customers and to provide them with the most helpful, advanced products and services they need, to grow their business. This year, we are opening over one centre every day – that is over 20% growth in just 1 year. We are also investing substantially in innovative ‘incubator’ businesses such as express centres, pilots with leading international hotel chains, service station centres, hubs for entrepreneurs and tie ups with educational institutions. These are innovative ideas to give our customers the opportunity to work when they want, where they want. There is no other company in the market with our offering and we have an amazing platform for continued growth.

The Role:
To look after every customer in your community professionally

Regus People
You thrive working with a team of people and make customers a priority

Customer Service
You are well organised and ensure customer requirements are delivered

If you have all of these attributes, then the Community Associate role is one you will be good at and enjoy.

WHY US
We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work.

We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.


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 Telemarketing Customer Service/ Call Centre 3/19/2019 [ APPLY NOW ]
logo.gif IPF
United Arab Emirates
REF NO: C-465433
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Telemarketing Skills
Responsibilities :  The position involves calling new leads via phone and email, following up and managing leads in our CRM system. The position has tremendous growth and income opportunities. Salary depends on qualifications.

Description :  We are looking for a telemarketer who can join our team! You will be responsible in making outbound calls to prospective clients. The candidate must be a College graduate, fluent in English and highly self-motivated with hands-on experience with MS Office (particularly MS Outlook, MS Word and MS Excel). Telemarketing / call center experience required.
The position involves calling new leads via phone and email, following up and managing leads in our CRM system. The position has tremendous growth and income opportunities. Salary depends on qualifications.


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 Insurance Sales Agent Customer Service/ Call Centre 3/19/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-198
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Licensed Healthcare Insurance Sales Agent

TeleTech, the global leader in business process outsourcing (BPO), is currently hiring Licensed Healthcare Insurance Sales Agents to support a nationally-recognized health insurance client.

TeleTech values your skills and expertise. We would like to partner with you in delivering superior customer service while addressing and providing solutions to people?s healthcare needs. Join our team of professional Licensed Healthcare Insurance Sales Agents and find growth in your career!

In this seasonal position, you will perform the following:

1. Assist Medicare-eligible individuals in selecting the right products and services for them
2. Answer questions related to coverage and annual changes on healthcare plans, pharmacy network, and drug formularies
3. Aid customers with enrollment
4. Qualify customers for community meetings and in-home appointments

Once hired, TeleTech will provide a world-class training that will equip and help you successfully identify the best healthcare coverage available to your customers and their families.

Here at TeleTech, we provide our Licensed Agents with:

1. Competitive pay starting at $12/hour and advances to $13/hour in production plus performance-based bonuses
2. 6 weeks of paid product knowledge and service training
3. Career advancement opportunities

On top of that, receive a $200* Sign-on Bonus when you get hired, plus $300 when you have completed your contract!

Do you have the following?

1. A current Health Insurance License
2. Minimum six (6) months sales experience
3. A high school diploma or GED
4. Authorized to work in the Unites States
5. Superior customer service skills
6. A desire to help people prepare for their future health needs



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