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  Job Position Job Category Posted On Action
 Customer Service Representative Customer Service/ Call Centre 11/15/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
REF NO: CS-170
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Customer Service Representative II Automotive Manufacturer

This opportunity will require you to work in Fountain Valley, CA

TeleTech is hiring. Join our team of upbeat, friendly Customer Service Representatives to support a global automotive manufacturer.

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

The tier 2 associates will receive customer case files to work to their conclusion. This includes tasks such as: working initial executive cases, initial Social Media inquiries, providing initial research and providing reporting for Consumer Affairs department.

Essential Duties and Responsibilities:

Receives cases that have been escalated or need additional assistance to resolve via back offices channels.
Some examples of the type of interactions handled include:
National support of Connect Centers
Inbound white mail processing
Initial support on executive cases
Initial Social Media Support
Hyundai Assurance tracking and reporting
Gift ordering for the contact center
Claims processing


1 year or more of customer service preferred
1 year or more post secondary education OR 2 years equivalent work experience
Recognition and problem resolution for mid-to-high level customer service issues
Intermediate time management skills
Strong judgment skills to make sound business decisions
Strong writing skills
Professionalism required as located onsite in client HQ
Automotive industry experience preferred OR completion of TeleTechs AUTO101 course

Become a Member of the TeleTech Team
Competitive Salary
Advancement and Career Opportunities
Tuition Reimbursement & Retirement Savings
Employee Rewards and Discounts

 Receptionist Customer Service/ Call Centre 11/15/2017 [ APPLY NOW ]
logo_18019.gif CORECRUITMENT
United Arab Emirates
REF NO: CS-161
Education :  Higher Secondary
Experience :  1 - 5 Years
Responsibilities :  RECEPTIONISTS - Awesome Beach Restaurant, Lounge & Bar - Abu Dhabi!

Our client is seeking experienced receptionists to join this 5* International team based right on the beach front Offering Restaurant, Bar & Lounge services

The establishment has grown from strength to strength in its first year & we are looking for individuals with high profile, high volume experiences

1. Booking sheets & develop solutions to problems.
2. Answer calls promptly to use the potential empty seats fully.
3. Forecast the no show rate and be prepared to exploit it fully by accommodating the walk-ins and last minute bookings taken by phone.
4. Try to accommodate regulars & concierge reservations requests.
5. Utilize all tables to achieve higher turnover.
6. Work closely with concierge & other agents to increase other events.
7. Ensure customers are informed regularly on their table status there is a delay.
8. Inform our guests about upcoming events.
9. Complete all administrative duties competently.

Salary Offered: 3000 AED Tax free basic + Service charge + Full expat packages (Flights, Visa, Medical cover, Accommodation, Meal & Transport allowances)

Description :  Role: RECEPTIONIST'S - Awesome Beach Restaurant, Lounge & Bar - Abu Dhabi!
Sector: Customer Services
Location: Abu Dhabi
Salary: 540 per month + full expat benefits

 Call Center Agent Customer Service/ Call Centre 11/15/2017 [ APPLY NOW ]
logo_18149.gif ALERT HR SOLUTIONS
United Arab Emirates
REF NO: CS-181
Education :  Diploma
Experience :  1 - 5 Years

Skills :  1. Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
2. Must be able to speak and write Arabic.
3. Can work in shifts/split shifts.

Responsibilities :  1. Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
2. Determines requirements by working with customers.
3. Answers inquiries by clarifying desired information; researching, locating, and providing information.
4. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
5. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
6. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
7. Maintains call center database by entering information.
8. Keeps equipment operational by following established procedures; reporting malfunctions.
9. Updates job knowledge by participating in educational opportunities.
10. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Description :  
Call Center Agents required for a hospital in Abu Dhabi.

United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen

 Telecom Sales Customer Service/ Call Centre 11/15/2017 [ APPLY NOW ]
logo_1830.gif AMLAKI FZ LLC
United Arab Emirates
REF NO: CS-036
Education :  Higher Secondary
Experience :  Not Required

Skills :  You understand that consistency, discipline, and diligence are core values needed for success in sales and you have the enviable ability to get out there and pound the pavement to develop relationships and a strong pipeline ensuring you will exceed your quota each and every month. Finally, your mobile, independent and fast-paced nature and amazing ability to connect with people quickly will ensure you stay right on track.
Responsibilities :  Tele-sales

Description :  A software company located in Dubai Internet City is in process of recruiting female tele-sales executives.
You should have Good communication sales, enthusiatic, energetic, a flair to sell and basic knowledge of computers.

 Call Center Executive Customer Service/ Call Centre 11/15/2017 [ APPLY NOW ]
logo.gif DMS
United Arab Emirates
REF NO: CS-037
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Skills :

Upbeat, positive and self motivated
Excellent communication skills dealing with all levels of callers
Minimum 2 years in a Call Center environment (Inbound & Outbound)
Strong problem solving, negotiation and time management skills
General Business Awareness
Ability to follow procedures
Capable of working under demanding circumstances
Excellent typing skills (Typing speed between 30 to 50 wpm)
Arabic: A definite plus
PC knowledge and able to navigate in MS Office environment.
Responsibilities :  What They are is the manifestation of where They come form:

Established in January 2000
Today, DMS is the largest DM Agency in the region, with fully equipped offices and operations centers in Jeddah and Dubai.
The largest amount of Call Center setups and roll-outs within the pas 3 years.
Roster of industry leaders: P&G, Nestle, Etihad, Saudi Airlines, J&J, GSK, Alsafi-Danone, UNICEF, Sony, Toshiba, NAS Airlines, Goody, Better Homes, Kodak, National Commercial Bank, and many other leading Clients.
300% growth in sales and organization in the past 2 years.
State of the art telephony, data solutions, and fulfillment centers.

Description :  Must be well spoken, well-informed and professional. Must enjoy providing quality customer service by consistently projecting a positive and upbeat voice and attitude. In addition, agent must have excellent problem solving skills to balance the needs of the caller and that of the organization being represented.

Communication - ability to communicate clearly and concisely, both orally and in writing. Excellent listening skills.
Interpersonal skills - interact positively with people of varying backgrounds, educational levels and ages.
Stress Tolerance - cope with the pressure of high call volumes, repetitive tasks, upset and sometimes hostile callers without losing accuracy or temper
Accuracy/Attention to Detail - give complete attention to the caller and give/collect accurate information using Call Tracking System and complete consumer verbatim
Ability to switch between inbound & outbound duties smoothly
Teamwork work effectively as part of a team

 Customer Support Representative Customer Service/ Call Centre 11/15/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
REF NO: CS-147
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  Care about health? Care about people? Join our team of upbeat, friendly Customer Service Associates to support this nationally-recognized, Public Health Insurance Client.

If this describes you

Customer-service oriented
Enjoy helping people
Passionate & Motivated
Interested in career advancement


Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customers
needs first.

In this position, you'll be fielding questions from customers of a large nationally recognized health insurance company. You will be empowered to solve simple to complex issues for these customers. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them.

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:

And heres the important stuff TeleTech provides our associates with:

Competitive salary, starting at $10/hr.
Advancement and Career Opportunities
Health insurance
Tuition Reimbursement & Retirement Savings
4 weeks of paid training

What we're looking for:

Motivated, Passionate, High Integrity, just some of the attributes valued at TeleTech.

Of course, there are some other requirements too. These include:

High School Diploma or equivalent
6 months+ customer service experience
Competency using Microsoft Windows
Exceptional Communication & Verbal skills
Ability and desire to excel in a fast-paced work environment
Ability to work a flexible schedule

Are you ready to accept the challenge? Because TeleTech is ready for YOU!

 Other Customer Service/ Call Centre 11/15/2017 [ APPLY NOW ]
United Arab Emirates
REF NO: CSR-1212
Education :  Diploma
Experience :  1 - 5 Years

Skills :  Strong interpersonal skills
Strong analytical skills
High level of integrity
Excellent communication skills (written, verbal and telephone)
MS Office and Computer experience skills
Goal/Results driven
Ability to multitask
Time management skills
Basic understanding of accounting principles
Ability to prioritize
Solutions driven
Detail oriented
Excellent negotiation skills
Decision making ability
Positive attitude
Reliable, dependable and honest
Works well under pressure

Description :  Debt Collector:

- Run daily operation.
- Full review on new cases receiving from the clients for acceptance or declines or raise requests.
- Review the cases and following the collection methodology (which created by the company).
- Handling all payments and ensuring all payments are transferred to Bank A/c.
- Doing filed visit when it's required.
- Liaising with Lawyers on a legal level
- Daily communication with the debtors, clients, main branch and others with all communication ways (telephones, emails, letters, meeting (incoming or outgoing).
- Doing all branch admin job.
- Creating and sending reports to the clients and main branch.

 Field Officer Customer Service/ Call Centre 11/15/2017 [ APPLY NOW ]
logo.gif CUSTOMEX
United Arab Emirates
REF NO: CC-61616
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  Requirements:

- Strong organizational skills
- Arabic speaking is an advantage
- Fluent communication skills of written and verbal English
- A team player who can collaborate effectively
- Quality focus and eye for detail
- Client-focused service experience
- Multi Tasking skills
- Strong working knowledge of Microsoft Office and of project management tools

Responsibilities :  Responsibilities:

- Act as the point of contact with the shoppers and communicate project details or status adequately to all participants.
- Brief shoppers the guidelines of the project.
- Prepare project proposals, time frames and schedule.
- Make certain that clients needs are met as the project evolves
- Monitor and track projects progress and handle any issues that arise.
- Use project management tools to monitor the progress of the project
- Report and escalate issues faced to management as needed

Description :  Full time Field Coordinator for Mystery Shopping Projects.

 Banking Associate Customer Service/ Call Centre 11/15/2017 [ APPLY NOW ]
logo_8242.gif VAMSYSTEMS
United Arab Emirates
REF NO: CC-61617
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  -Knowledge of banking rules and procedures
-Working knowledge of banking software and MS Office
-Patience and problem-solving ability
-Customer-oriented attitude
-Outstanding communication skills
-Should be able to communicate with the customers on the capabilities of channels like Mobile banking, internet banking, ATMs etc.
Responsibilities :  -Open and close checking and savings accounts
-Advise customers on financial services (e.g. lines of credit and mortgages)
-Cross-sell products and services
-Approach and sign on new customers
-Collaborate with other professionals to ensure high-quality customer service
-Perform various clerical tasks (e.g. filing)
-Handle customer complaints and solve problems

Description :  VAM Systems?is a Business Consulting, IT Technology Solutions and Services?company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India.

VAM Systems is currently looking for Customer Relations Executive for our UAE operations with the following skill set and terms and conditions:

Nationality: Filipino

Terms and conditions:

Joining time frame: 2 weeks (maximum 1 month).

The selected candidates shall join VAM Systems - UAE?and shall be deputed to one of the leading Banks in UAE.

 Call Center Agent Customer Service/ Call Centre 11/14/2017 [ APPLY NOW ]
United Arab Emirates
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Skills and Qualifications:

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking
Responsibilities :  Job Duties or Responsibilities

Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.


? answer calls and respond to emails

? handle customer inquiries both telephonically and by email

? research required information using available resources

? manage and resolve customer complaints

? provide customers with product and service information

? enter new customer information into system

? update existing customer information

? process orders, forms and applications

? identify and escalate priority issues

? route calls to appropriate resource

? follow up customer calls where necessary

? document all call information according to standard operating procedures

? complete call logs

? produce call reports

Description :  Handling customer relation and customer care management through:
- Receiving inbound calls about customer inquiries, complains
- Doing outbound calls to sell car services to customers and spare parts, also participating in the mass campaigns and surveys

taking care of all related customer's inquires and issues that includes : phone , email , web chatting .
reviewing and analyzing the customer inquires and needs .
playing an active role with marketing team in handling the social media accounts specifically in Facebook and Instagram , twitter .
updating the system with new products and linking the info with the portal (the website) .
translating all the articles and the product info from English to Arabic and from Arabic to English also .
coordinating with logistics and business development team to insure the products delivery and returns smoothly .
creating daily reports with the team performance to be escalated to the General Manager .

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