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  Job Position Job Category Posted On Action
 Research Associate Customer Service/ Call Centre 3/17/2019 [ APPLY NOW ]
logo.gif PEOPLE PERFECT ADVISORY
United Arab Emirates
REF NO: CCA-3461
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  We are hiring Asian and Arabic Female candidates for Field Interviewer positions. Essentially, the candidate is required to have background knowledge of the core market research activities. Would be responsible for conducting interviews, gathering data, and making recommendations based upon the research findings. The candidates should be good at understanding research objective Analysis & Evaluation skills with background knowledge of quantitative and qualitative research would be a plus. Candidates with visit visa or transferable visa can also apply. Job Location will be Sharjah and Abu Dhabi

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 Call Center Agent Customer Service/ Call Centre 3/17/2019 [ APPLY NOW ]
logo_16884.gif BDL GROUP
United Arab Emirates
REF NO: CS-079
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  
1. FEMALE Only.
2. Call Center Agent experience.
3. Persian (FARSI) and Arabic languages are essential!
4. Basic Computer knowledge (Microsoft Outlook, Explorer).

Responsibilities :  
1. Answering the calls.
2. Assist the customers on the phone.
3. Manage the data by using PC.


Description :  
We are looking for a person to join our dynamic team and rapidly growing company. Head office is based next to Burjuman Mall. Working hours Sunday - Thursday 9-6pm. Salary starting from 3500 dirhams per month depending on experience.

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 Customer Care Customer Service/ Call Centre 3/17/2019 [ APPLY NOW ]
logo_54593.png EMIRATE AIRLINES
United Arab Emirates
REF NO: CC-484645
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  Key Responsibilities ? Manage cases in line with the key directive of Assist First, Verify Later ? Demonstrate a ?can do? and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided. ? Demonstrate an understanding of all key clients? Operations and Billings Procedures ? Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures ? Manage cases with a view to moving them forward in the best interests of the member and client. ? Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members and clients. ? To be the first point of contact for members, end users, clients, service providers and colleagues ? Ensure incoming calls are answered promptly, appropriately and courteously. ? Ensure inbound requests are handled in timely efficient manner. ? To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover. ? Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients. ? Escalate cases and requests as per company protocols. ? Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner. ? Organize the full range of medical and security services for clients, utilizing the internal resources of International SOS and external correspondents where necessary. ? Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members.

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 Call Center Supervisor Customer Service/ Call Centre 3/17/2019 [ APPLY NOW ]
logo_54616.png GENERAL ELECTRIC
United Arab Emirates
REF NO: CC-58566
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  We are looking to recruit an experienced Call Centre Supervisor to manage a team of Call Centre Agents within Dubai.The main responsibilities of the role are as follows:Develop the monthly shift schedule and ensure the proper allocation of resources according to projected activitiesHandle inbound and outbound requests in case of overflow and respond to customer inquiries in accordance with established service level agreements within assigned operational companies (respond to customer emails, letters)Handle escalated calls and be available when agents appear to need assistanceMonitor closely and quality assess inbound calls, outbound calls, email responses and data capture (target based)Keep track of attendance, daily statistics, paid time off, sick leave etc and manage the team accordingly. Be visible to answer questionsExperience:The ideal candidate will have the following skills and experience:Experience in Customer Service and/or Call CentreExperience in Managing a teamExcellent English language skills (written and oral)Computer and telephone skillsAttention to detailQualifications:University or College Degree experienceRequirements:2 - 3 Years

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 Customer Care Executives Customer Service/ Call Centre 3/16/2019 [ APPLY NOW ]
logo.gif G7 CR TECHONOLOGIES INDIA.COM
United Arab Emirates
REF NO: C-947464
 
Education :  Higher Secondary
Experience :  Not Required
Responsibilities :  Spot Offer for Flipkart Process_Hindi+English
? Process: Inbound Process(Flipkart)
? Qualification: 10th Pass, PUC and Any Graduates
? Salary: 9K to 11K
? Shift Timing: 9.30AM to 6.30PM
? Working Days: 6Days







Description :  Spot Offer for Flipkart Process_Hindi+English
? Process: Inbound Process(Flipkart)
? Qualification: 10th Pass, PUC and Any Graduates
? Languages: Hindi+English
? Salary: 9K to 11K
? Shift Timing: 9.30AM to 6.30PM
? Working Days: 6Days





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 System & Network Engineer Customer Service/ Call Centre 3/15/2019 [ APPLY NOW ]
logo_15062.gif SYBRID PVT LTD
United Arab Emirates
REF NO: CS-078
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  1. 2+ years IT Work experience
2. Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft 7, XP and MS office applications, network configuration.
3. Working knowledge of remote access Remote Desktop, VNC and Virtual Private Network
4. Must be customer focused and have effective productivity /work output
5. Must be a team player and able to work with minimal supervision.
6. Bachelor's Degree in Information Technology Computer Information Systems or Computer Science
7. Experience using administrative tools and working knowledge of DNS, DHCP and TCP/IP
8. Experience working in a wireless network environment
9. Working knowledge of troubleshooting ticketing systems such as Remedy.

Responsibilities :  
Level 1 support including but not limited to;

1. Perform desk-side support service per Clients pre-defined/location specific service process
2. Manage workflow and service request through Clients call ticketing system
3. Software installation, configuration, and troubleshooting for end users
4. Hardware and Software upgrades
5. Performance of IT support duties as defined by the appropriate I.T Support team leader
6. Network printer installation/configuration
7. General Desktop Support/Project Coordination/Move activities
8. High level of customer focus and strong customer support commitment.
9. Support and assist colleagues; commit to and be accountable for overall group success.
10. Work with other support groups and vendors to provide seamless support to customers.
11. Monitor, analyze and address reliability and performance issues.
12. Analyze problems, develop creative solutions and assess risks/benefits.
13. Develop strategies for resolving them and preventing future occurrences.
14. Work with 2nd level support group to assist with application design/development/upgrade testing and implementation.
15. Assess and address compliance with applicable IP Policies, Standards and Technical controls.
16. Document supported system and application procedures and processes.
17. Staffing the help desk as needed.
18. Keep abreast of technology changes and Client's operating environment changes to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service and /or reduce costs
19. Participate in Change Management Process.
20. Occasional after-hours and weekend support is required.
21. Participate in project work as assigned.


Description :  Develop / implement Disaster Recovery Plan.
1. Securing network communication via LAN/WAN and internet
2. Develop / implement network policies i.e. updating clients with updated patches and virus definitions etc.
3. Compliance I.T Operations Policies Procedures and information Security Policies.
4. Servers/network data backup/ recovery plans.
5. Managing Network Services.
6. Server management will be the Primary Responsibility and he would be responsible for Installing, configuring, maintaining and upgrading of Servers.
7. They will also be responsible for ensuring the Servers are backed up and that the server data is secure from unauthorized access, spams, hackers, virus and other threats.
8. This position will responsible for maximizing servers uptime, maintain Infrastructure Security.
9. There is also an expectation that the incumbent will research and seek opportunities for the on-going improvements in Infrastructure of Sybrid.


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 Customer Service Officer Customer Service/ Call Centre 3/14/2019 [ APPLY NOW ]
logo.gif OMNIS AE
United Arab Emirates
REF NO: CS-986322
 
Education :  Higher Secondary
Experience :  Not Required

Description :  Purpose:
To ensure the smooth operations of the Call Centre which is engaged to understand the customer concern & to convey/transfer the same to the operation team or relevant department.
Responsibility:
? Adhering to the call centre procedures and policies at all time.
? For working rotational 24/7 shifts at central and site call centre**
? Answer inbound calls as well as assist customers who have specific inquires.
? Transfer of calls to specific departments depending on the client/customer?s requirement
? Professionally handle the customer call as per the company standard.
? Accurately logging the customer call in CAFM system.
? Handle, follow up and resolve customer complaints.
? Provide customers with product and service information.
? Identify and escalate priority issues.
? Route calls to appropriate resource.
? Follow up customer calls where necessary.
? Provide personalized customer service to the highest level.
? Prepare various reports on service request, incidents & work orders for the execution team.
? Prepare and circulate aging, monthly & daily reports to the Execution Team.
? Support functionality for preparation of CAFM data.
? Validating the service report from the execution.

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 Customer Service Agent Customer Service/ Call Centre 3/13/2019 [ APPLY NOW ]
logo_62273.png DUBAI BANK
United Arab Emirates
REF NO: CA-58564
 
Education :  Higher Secondary
Experience :  Not Required

Description :  We are seeking customer service professionals to join our Dubai team, to deliver a safe, reliable, world class, customer focused service. In this role you will roving around the Dubai System (DTAS) engaging with customers and responding to incidents. This role offers exciting career opportunities in to Tram Driving. Key accountabilities - Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises; - Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner; - Provide information on ticket sales and tram services information - Distribute publicity materials and handle lost property; - Provide safe, reliable, convenient and comfortable tram journeys - Enforce revenue protection procedures and associated by-laws; - Provide the very best in customer service and information;

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 Customer Service Officer Customer Service/ Call Centre 3/13/2019 [ APPLY NOW ]
logo_54652.png OMNI GROUP
United Arab Emirates
REF NO: CS-94655
 
Education :  Higher Secondary
Experience :  Not Required

Description :  On board and partner with our customers to help ensure they are happily set up and utilising our platform.
Build strong relationships with our customers, anticipate their needs and help them use our product to make their desired outcomes more effective and successful.
Guide and educate customers on utilizing various self-help options and articles.
Collaborate with the Customer Delight team and other internal stakeholders to help customers/users resolve issues they are facing.
Reach out to customers proactively to inform, educate, cross-sell and upsell.
Assist customers in expanding their usage of the product to increase engagement, maintain loyalty and develop advocacy.
Be a trusted advisor that can answer customer's questions, as well as identify gaps and opportunities that would benefit their desired outcomes.
Filter responses and relay appropriate feedback to product development team.
Champion the customer in internal discussions and share key learnings that will help the product team/engineers prioritise feature requests and bug fixes.
Measure Customer Engagement by tracking how our customers are using the product and provide this information to our teams so that we can better serve our customers.
Develop and implement best practices for serving our customers that will reduce churn rates to an absolute minimum.
Be data driven and always measure and track the success of these initiatives


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 Customer Service Officer Customer Service/ Call Centre 3/13/2019 [ APPLY NOW ]
logo_54652.png OMNI GROUP
United Arab Emirates
REF NO: CS-94655
 
Education :  Higher Secondary
Experience :  Not Required

Description :  On board and partner with our customers to help ensure they are happily set up and utilising our platform.
Build strong relationships with our customers, anticipate their needs and help them use our product to make their desired outcomes more effective and successful.
Guide and educate customers on utilizing various self-help options and articles.
Collaborate with the Customer Delight team and other internal stakeholders to help customers/users resolve issues they are facing.
Reach out to customers proactively to inform, educate, cross-sell and upsell.
Assist customers in expanding their usage of the product to increase engagement, maintain loyalty and develop advocacy.
Be a trusted advisor that can answer customer's questions, as well as identify gaps and opportunities that would benefit their desired outcomes.
Filter responses and relay appropriate feedback to product development team.
Champion the customer in internal discussions and share key learnings that will help the product team/engineers prioritise feature requests and bug fixes.
Measure Customer Engagement by tracking how our customers are using the product and provide this information to our teams so that we can better serve our customers.
Develop and implement best practices for serving our customers that will reduce churn rates to an absolute minimum.
Be data driven and always measure and track the success of these initiatives


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