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  Job Position Job Category Posted On Action
 Customer Service Manager Customer Service/ Call Centre 3/23/2017 [ APPLY NOW ]
logo_18149.gif ALERT HR SOLUTIONS
United Arab Emirates
REF NO: CS-190
 
Education :  Bachelors Degree
Experience :  5 - 10 Years

Skills :  1. Excellent communication and people skills.
2. A polite, tactful and friendly attitude.
3. Good understanding of the needs of customers.
4. Strong motivational skills.
5. Good planning and organisational skills.
6. The ability to multitask and good problem-solving skills.

Responsibilities :  1. Complain Management.
2. Customer service Management.
3. Create & implement customer relationship policies to deliver & ensure superior customer service.
4. Enhance customer satisfaction. Implement the hospital?s accessibility & cultural diversity plan, giving special attention to overcoming cultural and physical barriers.
5. Liaison with clients (local and international), dealing with complaints and significant events.
6. Responsible for responding to all enquiries regarding patient service.
7. Coordinate and resolve insurance related subjects.
8. Efficient office routine. Supervise billing, appointment scheduling, and medical records
9. In charge of supervising all facility staff and duty. Established guidelines, evaluating effectiveness.
10. Maintains inventories, time reporting and other changes affecting payroll.



Description :  Group Customer Service Manager

1. Career Level: Management
2. Years of Experience: Min: 6 Max: 10
3. Residence Location: United Arab Emirates
4. Gender: Male
5. Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen



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 Sales Consultant Customer Service/ Call Centre 3/23/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
New Zealand
REF NO: CS-171
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  What we're looking for:

Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

6 months + sales experience
Closing sales experience preferred
Strong negotiation skills
Outstanding telephone and customer service etiquette skills
Exceptional written and verbal communication skills
Ability and desire to excel in a fast-paced, call center environment.

Are you ready to accept the challenge? Because TeleTech is ready for YOU!


Description :  Telco Sales Consultant

Being a TeleTech Outbound Sales Representative can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy and being rewarded for personal success. We are a company filled with high energy people with a willingness to put the customer's needs first.

In this position, you will achieve assigned revenue quotas and provide professional customer service for outbound sales calls from commercial, public sector, or consumer customers. Excellent sales, product and systems training are provided with ongoing sales coaching. As a result, you will be positioned to maintain strong knowledge of products and brands, Achieve revenue quotas, and recommend, negotiate, quote and close sales.

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily. It's people just like YOU that make TeleTech a great place to work.

What we offer:

And here's the important stuff TeleTech provides our associates with:

Competitive salary + bonuses
Advancement and Career Opportunities
Medical and Dental Insurance Programs
Tuition Reimbursement & Retirement planning
Paid Vacation Time
Discounts at many major retailers & restaurants



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 Customer Service Representative Customer Service/ Call Centre 3/23/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-162
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  Customer Service Representative

Since 1982, TeleTech has grown to be a global leader in our field. We help the world's leading companies by providing exceptional service and support to their customers. Due to our continuing growth we are currently looking for enthusiastic people to join our team. If you are looking for the chance to grow your career with a leading global company then this is the opportunity for you!

Do you like making people smile?
To you, customer service is more than saying "have a nice day"; it's about making sure that your customer is happier at the end of the call than they were at the beginning. You take that responsibility very seriously. You are committed to providing the highest level of customer care by providing a prompt solution to their inquiries in a friendly and professional way.

Opportunity is Knocking. Answer the Door!
We have an amazing opportunity for you to provide best in class customer service and support for our clients. You will be on the front lines, and will be responsible for resolving customer inquiries on a daily basis. While you will be extensively trained you will not simply be repeating canned responses. Quite the contrary! You will be empowered to solve your customers' problems as you see fit, and to make decisions that you think serve the customer best. Your benchmarks for success will be your ability to solve the customers' issue in the first call and your success in building customer satisfaction and loyalty while keeping the customer informed of new products and services.

Who says Super Heroes can't be rewarded?
We know that the multitude of "thank you's" that you will receive on a daily basis do not pay the bills. That's why we also offer a highly competitive salary and a comprehensive benefits package, including:
Medical and dental
Tuition reimbursement
Paid vacation
401K
Discounts at many major retailers and restaurants
Working for TeleTech can be summed up in one word Opportunity. When you join our family you have the opportunity to do more, learn more, and be more than you ever thought possible. You will be part of one of the largest and fastest growing business process outsourcing companies in the world. You will learn what that is later, but the important thing to remember is that we're a people company, and as part of our family you will have the potential to take your career to exciting new places, because we will provide you with the training, support, and environment to succeed.

Mirror Mirror on the Wall, are You the Most Qualified One of All?
While ultimately it will be your positive attitude and energy that help you succeed, there are a few things you need to get started:
High School diploma or equivalent
At least six months of customer service experience
Call center experience preferred
Competency using Windows
Well polished communication and verbal skills
Ability to multi-task, in a fast paced and vibrant work environment
Flexibility to work in a 24/7 environment will make you especially attractive to us

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 Customer Service Representative Customer Service/ Call Centre 3/23/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-163
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  This opportunity will require you to work in Tempe, AZ


Care about people? Join our team of upbeat, friendly Customer Service Associates.


If you
Thrive on solving complex issues
Want a position with room for career advancement
Enjoy helping people


In this position, you will be empowered to solve simple to complex issues for these customers. As a TeleTech Customer Service Associate, you get to hear the personal satisfaction from your customer after you've been able to help.


Become a Member of the TeleTech Team


TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:
And here's the important stuff TeleTech provides our associates with:
Competitive salary + bonuses
Advancement and Career Opportunities
Tuition Reimbursement & Retirement Savings

What we're looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

High School Diploma or equivalent
6 months or more experience in customer service fields
Competency using Microsoft Windows
Exceptional Communication & Verbal skills
Ability and desire to excel in a fast-paced work environment.


Are you ready to accept the challenge? Because TeleTech is ready for YOU!

Click on the Apply Now button to let us know about you. Even better, apply now and tell your friends to apply too.

For more information on the world of opportunities that await you at TeleTech visit our career website at http://www.TeleTechJobs.com.

then, APPLY TODAY!

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 Receptionist Customer Service/ Call Centre 3/22/2017 [ APPLY NOW ]
logo_18019.gif CORECRUITMENT
United Arab Emirates
REF NO: CS-161
 
Education :  Higher Secondary
Experience :  1 - 5 Years
Responsibilities :  RECEPTIONISTS - Awesome Beach Restaurant, Lounge & Bar - Abu Dhabi!

Our client is seeking experienced receptionists to join this 5* International team based right on the beach front Offering Restaurant, Bar & Lounge services

The establishment has grown from strength to strength in its first year & we are looking for individuals with high profile, high volume experiences

1. Booking sheets & develop solutions to problems.
2. Answer calls promptly to use the potential empty seats fully.
3. Forecast the no show rate and be prepared to exploit it fully by accommodating the walk-ins and last minute bookings taken by phone.
4. Try to accommodate regulars & concierge reservations requests.
5. Utilize all tables to achieve higher turnover.
6. Work closely with concierge & other agents to increase other events.
7. Ensure customers are informed regularly on their table status there is a delay.
8. Inform our guests about upcoming events.
9. Complete all administrative duties competently.

Salary Offered: 3000 AED Tax free basic + Service charge + Full expat packages (Flights, Visa, Medical cover, Accommodation, Meal & Transport allowances)



Description :  Role: RECEPTIONIST'S - Awesome Beach Restaurant, Lounge & Bar - Abu Dhabi!
Sector: Customer Services
Location: Abu Dhabi
Salary: 540 per month + full expat benefits


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 Call Center Agent Customer Service/ Call Centre 3/22/2017 [ APPLY NOW ]
logo_18149.gif ALERT HR SOLUTIONS
United Arab Emirates
REF NO: CS-181
 
Education :  Diploma
Experience :  1 - 5 Years

Skills :  1. Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
2. Must be able to speak and write Arabic.
3. Can work in shifts/split shifts.

Responsibilities :  1. Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
2. Determines requirements by working with customers.
3. Answers inquiries by clarifying desired information; researching, locating, and providing information.
4. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
5. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
6. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
7. Maintains call center database by entering information.
8. Keeps equipment operational by following established procedures; reporting malfunctions.
9. Updates job knowledge by participating in educational opportunities.
10. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Description :  
Call Center Agents required for a hospital in Abu Dhabi.

Nationality:
United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen

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 Quality Auditor Customer Service/ Call Centre 3/22/2017 [ APPLY NOW ]
logo_19192.gif GWR CONSULTING
Oman
REF NO: CS-171
 
Education :  Bachelors Degree
Experience :  Not Required

Skills :  
The main idea of mystery shopping is to supervise the customer service for the required places, while conducting the visits, in order for the clients to improve the performance of the sales people according to your legible and reliable feedback.
Responsibilities :  Once you become a part-time shopper with us, you will enjoy visits to many leading restaurants, well-known fashion retail shops, and other interesting venues all during your free time.

The main idea of mystery shopping is to supervise the customer service for the required places, while conducting the visits, in order for the clients to improve the performance of the sales people according to your legible and reliable feedback.


Description :  Once you become a part-time shopper with us, you will enjoy visits to many leading restaurants, well-known fashion retail shops, and other interesting venues all during your free time.

The main idea of mystery shopping is to supervise the customer service for the required places, while conducting the visits, in order for the clients to improve the performance of the sales people according to your legible and reliable feedback.

We, as GWR, make sure to cover your expenses and for some visits we include fees for the reports you submit to us after performing the visit.


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 Other Customer Service/ Call Centre 3/22/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-169
 
Education :  Masters Degree
Experience :  10+ Years

Skills :  Basic Qualifications
Strong understanding of TeleTechs business, core values, and goals
Ability to lead and partner successfully with teams, management and client
Ability to manage multiple, complex, on‐going tasks and projects
High level of integrity, judgment and follow through
Strong coaching, people, and leadership skills
Strong attention to detail
Strong analytical, verbal and written communications skills
Data analysis skills
Proficient in Microsoft Office
Proficient in English, both written and verbal
Technology acumen and reporting
Strong coaching skills
Preferred Qualifications
Knowledge of call center business
Call center experience
Sales Experience
Six Sigma


Description :  Manager, Service Delivery

Service Delivery Manager

Service Delivery Managers adhere to TeleTech key performance objectives, indicators, metrics, and ratios ensuring maximum team performance. Manage the fiscal activities of operations as well as focus on and support revenue generation and assurance from sales, financial management, and incentives. Support site/client ramps, reporting, and manage day‐to‐day operations of their team to include operational metrics such as absenteeism, attrition, in‐chair occupancy, reliability, schedule adherence, escalations, and payroll. Provide coaching and development for teams across multiple locations supporting metrics such as billable hours and client satisfaction scores. Use influence to achieve peak performance, conversion rates, and monthly sales and revenue targets. Utilize systems and procedures to improve the operating quality and efficiency of the operations. Work daily to improve processes and performance that enhance bottom line results. Work closely with business partners and clients to resolve all related issues. Improve efficiency and accuracy of business process; create and implement process improvements. Manage the staff in accordance with company policies, procedures, and client metrics. Managers are responsible for the engagement and development of their teams, communicating and affirming directives, and coaching action plans. Managers create and maintain a positive work environment.


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 Customer Service Representative Customer Service/ Call Centre 3/22/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-170
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Customer Service Representative II Automotive Manufacturer



This opportunity will require you to work in Fountain Valley, CA


TeleTech is hiring. Join our team of upbeat, friendly Customer Service Representatives to support a global automotive manufacturer.

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.


The tier 2 associates will receive customer case files to work to their conclusion. This includes tasks such as: working initial executive cases, initial Social Media inquiries, providing initial research and providing reporting for Consumer Affairs department.


Essential Duties and Responsibilities:

Receives cases that have been escalated or need additional assistance to resolve via back offices channels.
Some examples of the type of interactions handled include:
National support of Connect Centers
Inbound white mail processing
Pre-litigation/re-acquisition
Initial support on executive cases
Initial Social Media Support
Hyundai Assurance tracking and reporting
Gift ordering for the contact center
Claims processing

Skills

1 year or more of customer service preferred
1 year or more post secondary education OR 2 years equivalent work experience
Recognition and problem resolution for mid-to-high level customer service issues
Intermediate time management skills
Strong judgment skills to make sound business decisions
Strong writing skills
Professionalism required as located onsite in client HQ
Automotive industry experience preferred OR completion of TeleTechs AUTO101 course


Become a Member of the TeleTech Team
Competitive Salary
Advancement and Career Opportunities
Tuition Reimbursement & Retirement Savings
Employee Rewards and Discounts


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 Customer Service Representative Customer Service/ Call Centre 3/22/2017 [ APPLY NOW ]
logo.gif REGUS
Iraq
REF NO: CSR-0001
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Customer Service Representative - 10987BR

ABOUT REGUS
Regus is the Worlds largest provider of workplace solutions, offering the widest range of products and services which allow individuals and companies to work however, wherever, and whenever they need to. Although we operate in over 100 countries, 900 cities and 3000 locations, we still think of ourselves as a high-growth start-up and were still expanding rapidly. In fact were opening over one new centre every day, achieving over 20% growth in just 1 year.

We've been pioneering the industry for over 25 years, and were innovating more than ever. Our customers can now find us in airports, railway stations, motorways, retail parks, libraries and universities. Our mission is to keep them connected and productive, wherever business takes them.

Many of the World's leading brands, such as Google, Cisco and BMW, have grown with Regus. Every day, we help hundreds of thousands of people across the World stay flexible, and stay productive so they can focus on doing their best work.

ABOUT THE ROLE
* We're looking for customer focused individuals, on a part-time or full-time basis, with the drive, energy and passion to deliver a fantastic service to our clients.
* From managing our receptions, meeting rooms and business lounges, you'll be assisting our clients and guests and be part of a team that continually looks to improve our customer experience.

WHY US
* We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work.
* We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results we will give you the opportunity to build a rewarding and successful career.

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