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 Senior Director Human Resources 5/22/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: HR-0294
 
Education :  Masters Degree
Experience :  5 - 10 Years

Description :  Senior Vice President, Human Capital- Care Services

The Senior Vice President, Human Capital- Care Services will provide enterprise wide strategic direction and execution of human capital strategies aligned with company and operational goals and objectives. This executive will lead a global team across multiple human capital disciplines supporting the BPO services business including; talent acquisition, learning and leadership development, performance analytics and human resources. The SVP, Human Capital-Care Services works very closely with the operational leadership team as a business consultant, focusing on a variety of organizational initiatives that drive value for the business. This position reports to TeleTechs COO/Executive Vice President, Operations.


Essential Duties & Responsibilities:

Analyze trends and leverage the power of data and analytics to develop solutions, programs and policies for the business
Consults on and resolves complex employee relations issues
Maintains knowledge of legal requirements related to day to day employee management across multiple geographies reducing risks and ensuring regulatory compliance in close partnership with the legal team as required
Works closely with the management and leadership team in the areas of employee engagement, retention, career pathing, performance management and leadership development
Provides policy guidance and interpretation
Review and direct compensation strategies for BPO delivery markets
Develop and manage departmental budget
Collaborate with global support groups i.e. benefits, payroll, workforce, finance and accounting teams to design and deliver services in support of the BPO segment
Oversee the effort to further establish culture and policy that attracts and retains the level of talent needed to move the company forward.
Manage global teams with high energy, integrity, and a roll up your sleeves work ethic through promoting and leading by TeleTechs values


Job Specifications:

BA/BS or equivalent experience
12+ years of progressive executive leadership experience overseeing large global teams
Extensive knowledge of global human capital business practices
Proven experience as a trusted business partner to senior executive leadership
Outstanding communication skills. Persuasive, credible, and able to build consensus
Broad business and financial understanding and demonstrated track record in budgeting, cost projection, and performance metrics. #LI-CB1



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 Advocate Legal/Lawyers 5/22/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: LEG-084
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Employment Attorney

TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.


Position Summary:
In-house Employment Attorney to assist the VP, General Counsel, senior attorneys, HR and members of management by providing strategic employment advice on a range of topics relating to employment law. This includes performing legal research, identifying new or emerging areas of risk, and managing or providing support on specific legal topics. The position will report directly to the Chief Counsel of Labor and Employment, and will work closely with management across all departments within the company.


Essential Duties & Responsibilities:

Counsel and advise management regarding a broad range of employment matters including employment agreements, performance management, disputes, expatriate matters, terminations and hiring practices.
Advise and assist with restructurings, redundancies, and layoffs.
Manage regulatory investigations related to employment matters
Respond to administrative agencies such as the Equal Employment Opportunity Commission.
Provide legal advice and monitor compliance with employment laws and regulations.
Assist in the development of new policies and procedures, and providing updates and advice on policies.
Keep informed of new laws, regulations and industry trends that could affect the company and proactively make recommendations for changes to practices and policies.
Manage and direct the defense of employment litigation and claims against the company.
Formulate employment litigation strategies, including settlement and trial decisions.
Research and provide legal advice on diverse and complex federal, state and local laws
Provide training with HR and management on employment and labor related topics.



Job Specifications:

 5-7 years of litigation and employment law counseling experience
 Juris Doctorate from an accredited law school and member of the bar in good standing
 Knowledge and ability to provide prompt, practical counsel on aspects of employment law
 Ability to provide practical and creative solutions to employment issues while minimizing legal risk
 Ability to identify changes in law and ensure compliance, propose guideline and practice changes, and educate and train internal customers
 Demonstrate the ability to identify, define and analyze problems, establish decision making parameters, assess risks, recommend prompt, practical solutions, and influence stakeholders
 Strong verbal communication, writing, training, and team/interpersonal skills
 Strong business acumen, strategic thinker who can work on a team as well as independently
 Detail-oriented, organized, responsive and deadline-driven with proven experience in managing multiple high priority projects simultaneously



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 Customer Support Representative Customer Service/ Call Centre 5/22/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-174
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customer's needs first.

In this position, you'll be fielding questions from customers of Fortune 500 brands. You'll be assigned to an account and have full training on the product or service which you'll be assisting customers with. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them get the most out of their products or services.

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:
And here's the important stuff TeleTech provides our associates with:

Competitive salary
Advancement and Career Opportunities


What we're looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

High School Diploma or equivalent
6 months or more of customer service experience
Competency using Microsoft Windows
Exceptional Communication & Verbal skills
Ability and desire to excel in a fast-paced work environment.

Are you ready to accept the challenge? Because TeleTech is ready for YOU!
Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customer's needs first.

In this position, you'll be fielding questions from customers of Fortune 500 brands. You'll be assigned to an account and have full training on the product or service which you'll be assisting customers with. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them get the most out of their products or services.

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:
And here's the important stuff TeleTech provides our associates with:

Competitive salary
Advancement and Career Opportunities


What we're looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

High School Diploma or equivalent
6 months or more of customer service experience
Competency using Microsoft Windows
Exceptional Communication & Verbal skills
Ability and desire to excel in a fast-paced work environment.

Are you ready to accept the challenge? Because TeleTech is ready for YOU!


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 Customer Care Customer Service/ Call Centre 5/22/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
United Kingdom
REF NO: CS-173
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  If you enjoy
Learning about new technologies
A dynamic work environment
Interacting with people and solving their problems
Continuous training for personal and professional growth
Gaining experience and pursuing a career

Then you're a perfect fit!

Position Description:

This role is all about providing an excellent customer experience for a Global leader in Telecommunications, building customer rapport and thinking on your feet.We are looking for dynamic and friendly candidates with a positive attitude and excellent interpersonal skills


The ideal candidate will be someone who has excellent attention to detail, communicates well verbally and in writing coupled with an excellent telephone manner. Previous experience in a similar customer service role would be beneficial. We are looking for applicants who are comfortable cross-training, have an assertive approach and enjoy multi- tasking. To succeed in this role you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers.



Main Duties and Responsibilities:

In supporting the Client you will act as a Brand Ambassador and will be the first point of contact for our customers in responding to telephone and email queries. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore we will provide you with all the necessary tools, training and confidence needed to do a great job.



Skills and Specifications:


Excellent people skills and the ability & interest to develop great relationships with our customers
Experience in telephonic and email customer service
Ideally proven experience in a customer service role
A positive attitude towards learning new tasks and undertaking any systems training, adapting to change and multi tasking
Experience of using databases





Essential Criteria:

Fluency in written and spoken English
Excellent Communication Skills and Telephone manner
Proven Customer Service experience
'Can do' attitude, initiative and genuine commitment to customer service


Desirable Criteria:

Call Centre experience



Competitive Benefits Package

Competitive salary + bonuses
Health insurance, dental and eye care reimbursements
Private and pension plan Insurance
Up-to-date technology training
Relocation package
Childcare voucher scheme
On site canteen
29 days holiday entitlement + extra entitlement
Free Parking
Career Advancement


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 Technical Support Staff Tech Contract / Information Technology 5/22/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: TC-0708
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  BASIC QUALIFICATIONS:
Complete at least 2 years of college without back subjects
Excellent conversational English skills
Internet savvy and knowledge of MS Office applications
Previous customer service / technical support experience is a plus!
WHAT WE HAVE TO OFFER

Competitive compensation package including regular performance bonuses
Medical and dental coverage plus life insurance options
Pharmacy, cellphone, transportation & rice benefits await those that qualify
TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life
Immerse in personal development programs and continued skill enhancement through online and proprietary TeleTech training curriculums
Engage with your colleagues and build friendships through exciting promotions, events and activities


Description :  Technical Support Representative

At TeleTech, Customers are the life blood of our business. Understanding the importance of good customer service is essential for creating new customers, keeping loyal customers, and developing referrals for future customers. We strive to stay connected with our customers at all touch points, and to value their feedback in return. Without this ongoing connection, our business would fail.

JOB TITLE: TECHNICAL SERVICE REPRESENTATIVE (TSR)
THE ROLE:
Your role as a Technical Service Representative (TSR) is to provide technical support to customers by researching and answering their questions or troubleshooting their problems in relation to electronic devices, be it internet connection, mobile phones, computers/laptops or cable TV. You must be able to provide step-by-step solutions via phone or email, to ensure proper disposition of their concerns.
DUTIES AND RESPONSIBILITIES:
Provide answers to clients by identifying their problems; researching answers; and guiding them through corrective steps.
Improve system performance by identifying problems; recommending changes.
Working with field engineers to visit customers if the problem is more serious.
Utilize computer technology to handle high call volumes.
Logging and keeping records of customer queries.
Analyzing call logs so you can spot common trends and underlying problems.
Compile reports on overall customer satisfaction.
SKILLS & COMPETENCIES REQUIRED:
An ability to assess each customer IT knowledge levels.
Have native verbal and written communication skills in Japanese/ Korean/ Chinese.
Have Strong problem solving skills to diagnose and logically resolve customer problems using tools such as the Logitech knowledge base and publically available common knowledge sources, experience, good judgment, and acquired knowledge of Logitech products
Ability to deal with difficult callers being polite, have confidence, and use diplomacy in difficult situations.
Good analytical and problem solving skills - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Logical thinker.
Up-to-date technical knowledge.
Have in depth understanding of software and equipment being used by the customer.
Good interpersonal and customer care skills
Able to set priorities and multi‐task
Detail-oriented and customer-focused; Accurate records keeping.


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 Customer Service Representative Customer Service/ Call Centre 5/22/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: CS-172
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  SKILLS & COMPETENCIES REQUIRED:
Knowledge of principles and processes for providing good customer service. This includes customer needs assessment and meeting quality standards for service.
Active Listening & Problem Solving Skills - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Excellent English Communication & Interaction Skills conversant in English and can convey information effectively.
Service Orientation Proactively looks for ways to help people; Ability to be polite, have confidence, and use diplomacy in difficult situations;
Able to set priories and multi‐task
Detail-oriented and customer-focused.
BASIC QUALIFICATIONS:
Complete at least 2 years of college without back subjects
Excellent conversational English skills
Internet savvy and knowledge of MS Office applications
Previous customer service experience is a plus!
WHAT WE HAVE TO OFFER:
Competitive compensation package including regular performance bonuses
Medical and dental coverage plus life insurance options
Pharmacy, cellphone, transportation & rice benefits await those that qualify
TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life
Immerse in personal development programs and continued skills enhancement through online and proprietary TeleTech training curriculums
Engage with your colleagues and build friendships through exciting promotions, events and activities


Description :  At TeleTech, Customers are the life blood of our business. Understanding the importance of good customer service is essential for creating new customers, keeping loyal customers, and developing referrals for future customers. We strive to stay connected with our customers at all touch points, and to value their feedback in return. Without this ongoing connection, our business would fail.
JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE (CSR)
THE ROLE:
Your role as a Customer Service Representative (CSR) is to ensure that the organization is meeting the customers requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the companys business needs in perspective.
DUTIES AND RESPONSIBILITIES:
To resolve customer complaints via phone, email, mail, or other media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, exchanges; cancel or upgrade accounts.
Take payment information and other pertinent information such as address and phone numbers; provide company information & services.
Answer questions and suggest solutions in relation to products and services.
Inform customer of deals and promotions.
Utilize computer technology to handle high call volumes.
Compile reports on overall customer satisfaction.



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 Desktop Support Tech Contract / Information Technology 5/22/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: TC-0707
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Minimum Position Qualifications:
Certifiable technical skills. Acceptable call center related technical certifications including but are not limited to Bachelor Degree in Computer Science and two years experience in maintain desktop systems, or minimum certification as a Microsoft Certified System Engineer (MCSE) and two years experience in maintain desktop systems.
Excellent customer service skills as defined in terms of customer satisfaction.
Must be familiar with the call center business and supporting multiple clients.
Excellent time management and organizational skills.
Demonstrated work experience in a networked client-server environment with experience with Microsoft TCP/IP and network environment.
Demonstrate a commitment to continuous learning, obtaining appropriate certifications, and developing skills with ever changing technology.


Description :  Desktop Support Associate Technician

This is an advanced and experienced level position with demonstrated capabilities in the technology field. This position provides sophisticated technical end-user support to internal desktop systems; workstation setup and configuration, and routine tasks such as software/hardware upgrades. In addition, this position will be utilized to develop comprehensive project plans for application and system installations at one or multiple locations. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. This position requires technician to demonstrate excellent customer interaction skills both verbally and orally.

Job Details:
Performs all Technology IT Desktop Support job responsibilities.
Oversee and support trouble ticket activity and work orders as required.
Fully comprehend and understand TeleTech and partner's policies and procedures.
Develop and verify documented stepped procedures.
Take ownership of projects and see them through to timely completion.
Proactively recognize technical issues affecting the agent or call center production and recommend an effective solution.
Be a Technical Subject Matter Expert (SME) for all desktop (production and support) applications.
Take responsibility for assigned from inception through deployment.
Work co-operatively with other TeleTech technology units to provide superb quality customer service.
Understand and enforce TeleTech policies and follow all safety rules and regulations.
Additional tasks and responsibilities assigned by the Team Lead and Technology Management.



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 Account Manager Accounting / Finance 5/22/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: ACC-0527
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Job Specifications:

8+ years of accounting experience
BA/BS in Accounting
Active CPA
Experience in the preparation of financial statements
Experience in researching and concluding on accounting issues
Strong working knowledge of US GAAP and knowledge of IFRS a plus
Excellent organizational, analytical, and communication skills (both written and verbal)
Advanced knowledge of Microsoft Excel
Intermediate knowledge of Microsoft Word
Experience with Oracle, Hyperion, and Noetix a plus


Description :  Principal, Technical Accounting & Financial Reporting

Attract, develop & engage a world-class workforce

For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.

Our capabilities include:

Design: Customer Strategy Services (CSS)
Enable: Customer Technology Services (CTS)
Manage: Customer Management Services (CMS)
Grow: Customer Growth Services (CGS)

From financial analysts and reporting specialists to internal auditors and tax managers, TeleTech offers a wide range of exciting positions that will allow you to realize the rewards of a fast-paced career in accounting and finance while enjoying the benefits of our collaborative team environment.

Position Summary:

TeleTech is currently searching for a motivated and ambitious Principal of Financial Reporting to join our team in our Corporate Headquarters here in Englewood, Colorado. Our Principal of Financial Reporting is a key member of our Financial Reporting team and the entire CFO organization. This role will support both domestic and international operations and will work with many different groups within TeleTech (i.e. Treasury, Accounting, Real Estate, Legal). This role would also manage at least one direct report. This opportunity is ideal for an individual who has experience in financial reporting and can research and conclude on complex accounting issues. Candidates should be ambitious and passionate about accounting, able to welcome day-to-day challenges and able to keep pace in a large international corporate environment.

Principal of Financial Reporting duties and responsibilities will include:

Assist with the preparation of external filings made with the Securities and Exchange Commission, including the preparation of financial statements, notes, management discussion and analysis
Coordinate and manage the audits of statutory financial statements in countries outside the US, which includes preparing the financial statements under International Financial Reporting Standards or standards other than US GAAP
Assist with the monthly close process for certain complex technical accounting areas, such as derivatives, stock-based compensation, impairments, and leases
Maintain compliance with key controls related to certain accounting duties; specifically, this role will be responsible for owning and completing internal controls associated with the monthly close processes identified above
Assist in the preparation of audit requests for the consolidated company audit and quarterly reviews
Keep current with significant changes in US GAAP and external reporting requirements and regulations
Research accounting pronouncements and conclude on accounting treatment for complex transactions
Provide assistance to the entire CFO organization when needed, which includes special projects or accounting research
Participate and provide input in process improvement projects assigned by the Controller, CFO, and other VPs




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 Other Human Resources 5/22/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: HR-0293
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  A Bachelors degree, preferred
5-7 years related work experience with 3-5 years of strong project management experience
Ability to interact with all levels within the organization
Vendor management experience
Experience with service programs, recognition, and awards program modeling
Excellent presentation skills
Excellent verbal and written communication skills
Excellent interpersonal and collaboration skills
Ability to work in a fast-paced environment and work on multiple priorities
Creative, innovative and flexible

Responsibilities :  Responsibilities:

Project Manager & SME for True North Rewards & Recognition work stream to infuse our values through recognition.
Lead the creation of the Global Recognition Platform partnering with leaders to develop and support the strategy.
Conduct evaluations of all current recognition programs for alignment to the global strategy.
Design additional programs to support the Global Recognition Platform/Strategy.
Directly manage all global recognition programs; handles all aspects of program including development, communications and monitoring/reporting results.
Responsible for recommending system support for all recognition programs
Responsible for coordinating all communications, education and training of all global recognition programs.
Manage the tracking, monitoring, and conduct research, collect information and partner with various departments to ensure enterprise alignment for recognition awards.
Keep an inventory of all recognition programs throughout the organization.





Description :  Global Recognition Program Administrator

Attract, develop & engage a world-class workforce

For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.

Our capabilities include:
Design: Customer Strategy Services (CSS)
Enable: Customer Technology Services (CTS)
Manage: Customer Management Services (CMS)
Grow: Customer Growth Services (CGS)


Job Description:

TeleTech is looking for a Global Recognition Program Manager to join our team. This person will support the organization as recognition programs are leveraged as a part of global rewards. The role will lead the efforts to create a global recognition platform. This includes, but is not limited to leading the design and creation of a global recognition program, be the organizations SME regarding global recognition, be able to work with all of the individual recognition program managers across the organization. The candidate should have a strong process orientation, a solid understanding of recognition processes and technical aptitude.



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 Director Human Resources 5/22/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: HR-0292
 
Education :  Bachelors Degree
Experience :  5 - 10 Years

Skills :  Job Specifications:

BA/BS in Human Resources, Finance, comparable degree, or equivalent experience.
8-10 years of experience and strong knowledge of market pricing practices and variable pay solutions.
Proven ability to gauge effectiveness of the organization's compensation programs and translate data into solutions to continually improve programs and practices.
Demonstrated experience in compensation plan designs and implementation including short term, long term, and executive compensation.
A creative approach to problem solving, team oriented and optimistic attitude.
Ability to think globally, strategically, and objectively. Effectively translates data into actionable insights, strategies and financial plans.
Leadership skills balanced with a willingness to play a 'hands-on' role with key projects.
Ability to effectively translate complex information into clear and effective messages.
Communicates clearly and effectively at all levels.
Strong verbal and written presentation skills including the ability to communicate complex ideas in a simple way and to tailor key messages and presentation style to multiple audiences.
Goal oriented and possesses the ability to prioritize on a consistent basis in an ever-changing environment.
Advanced PC applications including Access, Excel, and Word.

Description :  Director, Global Compensation

The Global Compensation Department is responsible for the creation, implementation, and administration of multiple pay programs including base pay, variable/incentive pay, executive compensation, sales compensation, equity programs, and rewards and recognition programs. This department is responsible for the development of a comprehensive total rewards strategy that aligns employee rewards with results that support TeleTechs strategic business objectives. The total rewards strategy and programs will enable the company to attract, reward, and retain top talent globally.

Global Compensation partners closely with multiple departments including Human Capital and Operations to facilitate management and employee understanding of TeleTech's total compensation package including processes, practices, and programs. Taking a consultative approach, the Global Compensation department works to create innovative compensation solutions through analysis of internal and external markets to help create short-term and long-term compensation related strategies that align to the overall business strategy in support of driving business results.

Position Responsibilities:

Assists in the development and execution of the global compensation department's overall strategy.
Designs communication tools to ensure understanding of various compensation plans.
Respond to management requests for analysis of employee salary competitiveness.
Resource for information, problem solving, and communication to internal customers as it relates to the architecture and strategy development for all areas pertaining to compensation.
Consult with HR Partners/executives regarding compensation plan designs and strategic initiatives for a variety of compensation programs.
Provide leadership, support and mentoring to the HR team in all areas of total rewards.
Keeps abreast of new trends in compensation packages and evaluates the viability and necessity of adopting such plans within the organization.



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