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  Job Position Job Category Posted On Action
 Supervisor Education / Training / Teaching 8/15/2016 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: TRN-1297
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
Strong understanding of TeleTechs business, core values, and goals
Strong verbal and written communication skills
Ability to lead and partner successfully with staff and chain of command
Proficient English, both written and verbal
Great interpersonal skills
Open, honest, and empathetic manner when dealing with people
Strong attention to detail and desire to follow procedures
High customer service orientation
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
High level of integrity, honesty, and judgment
Ability to manage multiple, complex, on-going tasks and projects
Background in training and/or adult learning
Learning and Leadership Development Training Supervisor Performance Profile (Job code 23110) 3

Trainer certification
Strong coaching skills
Data analysis and reporting

Preferred Qualifications
Knowledge of call center business
Call center experience
Six Sigma


Description :  Supervisor, Learning & Development

Learning and Leadership Development Training Supervisor Performance Profile (Job code 23110) 1
Learning and Leadership Development Training Supervisor
Learning and Leadership Development (L&LD) Training Supervisors are responsible for a training teams performance, development, mentoring, and coaching to meet and continuously improve both TeleTech and client metrics. L&LD Training Supervisors focus on providing coaching, motivation and support to enhance the engagement and success of their team of training specialists in attaining targets and goals. L&LD Training Supervisors hold their team accountable for meeting all performance indicators/metrics using reporting tools and techniques specific to the training and client. L&LD Training Supervisors oversee and ensure completion of trainings for new hires and all applicable client trainings. They lead their staff in accordance with policies and procedures of TeleTech. Evaluate trainers, curriculum and processes. Recommend and coordinate needed changes based on process analysis. They are responsible for meeting team productivity and quality goals. Communicate with managers and other Team Leads.
Key Performance Objectives
1. Achieve 100% of training completion goals. This includes new hire and all applicable client trainings. Actively implement strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy and training goals to the team. Establish metrics for success, set clear daily priorities, and drive the team to meet training goals. Understand the key business objectives, timeframes, and requirements associated with each training goal. (Strategic planning, project management, results orientation, business acumen, strategic thinking, enthusiasm)

2. Manage day-to-day operations, processes, and reporting. Provide leadership, engagement, performance management, communication and development of direct reports. Schedule and coordinate new hires trainings and client trainings. Schedule and conduct regular staff meetings. Available for teams questions, issues. Ensure resolution of issues. Responsible for staff attendance, reliability, and schedule adherence. Responsible for reporting on training completion to a client and internal stakeholders. (Teamwork and collaboration, problem solving, accountability, people skills, results orientation, relationship building)

3. Improve the key success metrics associated with training goals. These include:
Associate Performance 30 days post-training
Training Attrition
Training Satisfaction
ERGM

Gather information, analyze data, observe trainings, and lead the effort to consistently improve each training and performance. This includes challenging every aspect of the processes. Measure attrition and absenteeism in new hire and client training classes and analyze the data. Achieve shrinkage goals by analyzing monthly shrinkage data. Make recommendations based on analysis. Recommended changes must be monitored and measured to ensure bottom-line Learning and Leadership Development Training Supervisor Performance Profile (Job code 23110) 2
impact to the process. (Data analysis, time management, problem solving, strategic thinking, achievement motivation)
4. Deliver excellent customer service and communication. Regular communication with the client and/or other organization stakeholders, getting updates on training requirements, time frames, and following up with training team to ensure compliance. Respond to all issues as appropriate. Maintain a positive, respectful and caring attitude. Communicate problems clearly and collaborate with training team and client that issues will be resolved quickly with a minimum of long term impact. Proactively share all issues with managers and other team leads as needed. Take personal responsibility for problems and solutions. (Communication, customer focus, helpful, conflict resolution, take ownership, enthusiasm)

5. Develop, coach, support, and evaluate the team. Responsible for development of training team as well as new hires. Establish realistic training goals and performance objectives. Provide feedback to staff. Hold team accountable for meeting all performance indicators/metrics, using reporting tools and techniques. Coach and provide career development advice to staff. (Coaching, achievement motivation, influence, communication, mentor, judgment, accountability)

6. Ensure team has tools, systems, and support needed to perform trainings. Escalate system level issues to the appropriate systems/IT support/ vendor team. Clearly identify all system-level errors including the scope of problems and relative urgency. Provide clear documentation of problems via e-mail or ticketing system to the appropriate team. Ensure that problems have been addressed. Coordinate and communicate with other departments to ensure the completion of trainings. (Problem solving, system troubleshooting, communication, reporting, attention to detail)



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 Designer Education / Training / Teaching 8/15/2016 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: TRN-1298
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Preferred Qualifications
Background in training/teaching and/or adult learning
Knowledge of call center business
Call center experience
Experience using e-Learning software such as Captivate
Knowledge of Adobe Photoshop, Flash, HTML principles


Description :  Instructional Designer

Instructional Designer
Instructional Designers are responsible for translating internal and external customer needs into training and resources that will achieve maximum transfer of benefit at delivery, with measurable impact to quality and customer satisfaction. They design and develop training programs/materials using instructional and distribution methods, such as e-Learning, instructor-led or blended, that best suit the content and audience. Instructional Designers are expected to understand the big picture of call center performance requirements and design training to meet those needs. They work closely with other Instructional Designers including Lead Instructional Designers (IDs), Project Managers (PMs), Subject Matter Experts (SMEs), Media, Quality Assurance (QA), as well as Training Team and Design and Delivery Managers. Instructional Designers need to understand adult learning theory and curriculum design, and be able to apply instructional design process into specific projects. They are accountable for completing deliverables /projects on time, therefore need to be comfortable in a fast-paced, multi-tasked, high energy environment. Instructional Designers are expected to have a thorough working knowledge of TeleTechs policies and procedures related to Learning Design and Development Departments duties.

Key Performance Objectives
1. Achieve 100% completion of assigned projects/deliverables.
2. Learn key business objectives, timeframes, and requirements associated with each project and task.
3. Understand and improve the key success metrics associated with Learning Design and Development goals. These include: Revenue Generation through LDD Product and services 80% Customer Satisfaction of eLearning & ILT courses (measured through post event surveys) New Hire Performance
4. Deliver consistent high quality customer service.
5. Escalate department issues as appropriate.

Basic Qualifications
Strong understanding of Teletechs business, core values, and goals
Strong organizational skills and interpersonal skills in dealing with a diverse population
High customer service orientation
Strong attention to detail and desire to follow procedures
Knowledge of and practical application of Adult Learning Theory and instructional design principles
Excellent written and oral communication skills; strong technical writing skills
Ability to manage responsibilities and priorities in a fast-paced and time-critical environment
Strong Project Management skills
Excellent presentation/facilitation skills
Excellent computer skills in a Microsoft Office and ability to learn technology quickly
Demonstrated commitment to a teamwork environment



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 Teacher Education / Training / Teaching 8/15/2016 [ APPLY NOW ]
logo.gif VISION INTERNATIONAL INVESTMENT LLC
United Arab Emirates
REF NO: EDU-2323
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  We need European Teachers that can teach all subjects like Math, English, Physical Education and Computer.
Also good in speaking English and can join us immediately.

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 Teacher Education / Training / Teaching 8/15/2016 [ APPLY NOW ]
logo.gif VISION INTERNATIONAL INVESTMENT LLC
United Arab Emirates
REF NO: EDU-2324
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  We need European Teachers that can teach all subjects like Math, English, Physical Education and Computer.
Also good in speaking English and can join us immediately.

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 Transport Supervisor Education / Training / Teaching 8/15/2016 [ APPLY NOW ]
logo.gif FT
United Arab Emirates
REF NO: EDU-1234
 
Education :  Higher Secondary
Experience :  1 - 5 Years
Responsibilities :  Manage transportation.

Description :  Manage school transportation

Experienced
Salary ;5k

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 Teacher Education / Training / Teaching 8/15/2016 [ APPLY NOW ]
logo.gif NURSERY DUBAI
United Arab Emirates
REF NO: EDU-6578
 
Education :  Diploma
Experience :  1 - 5 Years

Description :  This is an excellent opportunity to join a friendly, vibrant and dynamic team environment. Experienced early childhood and teaching graduates are encouraged to apply.

Responsibilities:
• Develop and deliver Canadian curriculum based on the Early Chilhood certificate standards
• Develop strategies to guide positive children's behaviour
• Build comfortable, and open communication with children, families and staff
• Observe and record children's growth, development and behaviour using electronic portfolios
• Ensure the learning environment is clean, hygienic and safe
• Undertake administrative tasks as required
You will need:
• Certified and Registered Canadian Early Childhood Educator Diploma
• At least 2 years experience working in a childcare setting
• Fantastic organizational and teamwork skills
• Must be Bilingual in both, oral and written
• A good level of computer literacy
• Current First Aid certificate with anaphylaxis and asthma training
• Working With Children Check
• Clean medical certificate

Compensation:
Great compensation salary, without taxes, also includes one free ticket and housing.

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 Teacher Education / Training / Teaching 8/15/2016 [ APPLY NOW ]
logo_23218.gif KARPIRA INTERNATIONAL RECRUITMENT AGENCY
United Arab Emirates
REF NO: EDU-0030
 
Experience :  1 - 5 Years

Description :  Hiring Now: University/College Instructors-Business Administration for an accredited University in UAE

The Department of Business Administration invites applications for an Assistant or Associate Professor position in Business Administration. The successful candidates will be expected to teach in Bachelor and Master levels.


Requirements:

- A Master''s degree in Business Administration
- Ph.D. or DBA is an absolute plus
- At least 3 years of teaching experience
- An excellent background in Management related fields is a plus
- Demonstrated ability to effectively teach complex subject matter to students of varied experience levels
- Expertise in student-centered teaching
- Ability in the use of instructional and business technology
- Proficiency in English is a must, familiarity with Arabic is a plus


Remuneration:
- Year renewable contract
- Salary depending on relevant experience and qualifications
- Fully furnished accommodation
- Travel Expenses covered
- Visa expenses covered


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 Teacher Education / Training / Teaching 8/15/2016 [ APPLY NOW ]
logo.gif DUBAI NURSERY
United Arab Emirates
REF NO: EDU-3214
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  A passion for early years education and care is important along with classroom management skills and willingness to work with children and teachers from diverse cultural backgrounds
Qualifications: Bachelor's degree - preferably in Education or related subjects and/or be Montessori qualified.
Responsibilities :  The candidate should be appropriately qualified with a relevant International Early Childhood qualification. Montessori teachers will be given preference.

Description :  A Nursery in Dubai seeks experienced and committed female English teacher familiar with the Montessori curriculum and years of previous experience.

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 Teacher Assistant Education / Training / Teaching 8/15/2016 [ APPLY NOW ]
logo.gif DUBAI NURSERY
United Arab Emirates
REF NO: EDU-3215
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  - Excellent communication skills in English-Both spoken and written.
- Bachelor's degree (duly attested by the local authorities.)
- Minimum one year experience as a Teaching Assistant in a nursery.
- Self motivated, highly organized and passionate about educating children.

Responsibilities :  Responsibilities:
- Assisting the Lead Teacher in the planning and implementation of the daily program.
- Classroom supervision in the absence of Lead Teacher.
- Preparing a suitable hygienic and positive learning environment for children, providing them with necessary materials, stationery, etc are a few other responsibilities.
- They have to attend staff meetings, conferences and the required training programs.
- To help children in developing good habits including that of personal hygiene is a minor yet important task to be handled by assistant teachers.


Description :  A Nursery in Dubai is looking for Teaching Assistants to assist with child care and early years developmental programs.

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 Nurse Education / Training / Teaching 8/15/2016 [ APPLY NOW ]
logo.gif DUBAI NURSERY
United Arab Emirates
REF NO: EDU-3216
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Excellent organizational skills
-Effective, enthusiastic and reliable.
Fluent in English, written and verbal communication. Arabic an advantage.

Responsibilities :  Monitors work areas and ensure they are hazard free and hygienic/aptly sanitized.
Follows guidelines and or policies related to areas of care i.e. medication, administration, Promotes infection control policies.
She should appropriately manage the health reports/records of the children in the nursery. She would be responsible to advice parents on health issues relating to the children
Understand the requirements from DHA for clear and concise medical documentation.
Understands the need for evidence based practice and participates/ promotes guidelines and nursery policies.
Executes all nursing duties in a competent safe manner.


Description :  A reputable Nursery in Dubai is looking to hire a female nurse to join their team. Eligible for licensing as a registered nurse with Dubai Health Authority (DHA).

-Educational Qualifications: Degree/Diploma in nursing duly attested by the local authorities
Minimum 2 years experience in a clinic/hospital or school, preferably working with young children (age 1 to 4 years.)


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