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  Job Position Job Category Posted On Action
 Qa Supervisor Education / Training / Teaching 11/16/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
Mexico
REF NO: TRN-1268
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Duties and Responsibilities:
Reviews learning materials/courses including eLearning (WBT) and assessments using established processes and checklists to ensure standardization in style, layout, design, and functionality
Tests functionality of multimedia projects including videos, demos, and sandboxes (simulated system environments for learning)
Continually focuses on developing tools and processes to enhance quality control testing process and/or decrease review time

Description :  QA, Associate Instructional Designer

Job Specifications
College degree or equivalent experience in multimedia, technology, and/or training
Strong understanding of Multimedia and Instructional Design principles
Knowledge of HTML and XML
Excellent written and oral communication skills; strong English grammar knowledge
General knowledge of learning management systems a plus
Strong attention to detail and desire to follow procedures
Ability to manage responsibilities and priorities in a fast-paced and time-critical environment
Excellent computer skills in Microsoft Office and ability to learn technology quickly
Functional testing/editing experience/knowledge



TeleTech is helping organizations transform the customer experience. This means we need to recruit and retain great talent. Talent to execute on the customer experience as it is today... talent to imagine the customer experience of tomorrow and the talent to guide both.

Because of this, the Learning Development team at TeleTech is integral to the success of our business. There is a consistent and steady need to help us build and sustain best in class curricula and learning solutions across our global organization. For this role, we need strategic do-ers.

What the role really does

A results-oriented Quality Assurance Associate ensures accuracy of blended learning curricula and course content by reviewing learning and multimedia products. The QA Associate will support internally facing learning initiatives as well as externally facing learning projects for our global clients. A successful candidate will have a strong eye for detail and an ability to find errors where others may miss them.

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 Principal Education / Training / Teaching 11/16/2017 [ APPLY NOW ]
logo.gif TRAC
United Arab Emirates
REF NO: TRN-1278
 
Education :  Masters Degree
Experience :  1 - 5 Years

Skills :  Education Level: Bachelor's/Master's Degree
MOE approval as Principal
Attractive package for deserving candidate[s]
Immediate opening


Responsibilities :  Responsibility for the daily running and administration of the school whilst adhering to the Policies and Procedures of the school
Ensuring compliance with the children act and health and safety legislation

Description :  We are looking for a candidate with equivalency who will be responsible for the leadership and management, implementation of all policies, day-to-day functioning and routine operations of the school.

The Principals responsibilities will also include overseeing curriculum implementation, management and monitoring of teaching and learning programs, supervision of student assessment process and systems, health and safety, student welfare, staff selection, supervision and professional development, registers of enrolment and daily attendance, maintenance of buildings, and management of facilities, resources and equipment.
Skills
The ideal candidate will be highly motivated and have excellent communication or organisational skills.


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 Other Education / Training / Teaching 11/16/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TRN-1294
 
Education :  Masters Degree
Experience :  10+ Years

Description :  Senior Manager

Sr. Management Consultant / Management Consultant

Attract, develop & engage a world-class workforce

Our Focus

TeleTech is bringing humanity back to business.

Our company was founded more than three decades ago on one guiding principle:
Customer relationships built on trust and simplicity deliver lasting value for everyone. In other words, happy customers equal happy companies.

Building those relationships across every channel, every interaction, every day thats not so simple. The always on, multichannel world in which we live creates challenges for companies and customers alike. Companies, trying to adapt to a new world of connectivity, are faced with disconnected technology systems, data silos, outdated processes and rising costs. Customers, increasingly empowered by technology, demand a better experience in exchange for their loyalty. The result is a disconnect that is costing brands billions and pushing customers away.
We hire only first-class, highly qualified and passionate people to help us to build exceptional customer experiences.

Customer Strategy Services (CSS) Leadership and Learning

The brands that lead in customer engagement Zappos, Disney, Apple, Costco all have a commitment to culture that goes far below the surface. Each of these organizations has a systematic approach to training, rewarding and continuously reinforcing their focus on the customer that permeates everything they do. Customer Strategy Services brings together its customer-centric methodology with innovative learning and organizational techniques to provide clients with the strategy, curriculum, training, coaching, social collaboration, knowledge management and technology needed to build a company that consistently delights the customer and the employee while delivering value to the enterprise.

We operate around one core principle: Exceptional performance comes from a combination of alignment, capability, and mindset. Through this principle, our Consultants, Senior Consultants, Principals, and Partners work with a distinct methodology to ensure an ongoing and sustainable relationship with clients, rather than a purely as needed basis.

The Management Consultant (MC) and Senior Management Consultant (SMC) are focused on executing client engagements leveraging a broad suite of the Teletech tools. This position drives assigned operations, process, workflow, and systems engagements from hand off to completion, ensuring that engagements are delivered on time, according to specification and within budget.
Reliability and outstanding delivery are the cornerstones of expectations. Consultants are involved in providing objective advice, expertise and specialist skills with the aim of creating value, maximizing growth or improving the business performance of their clients.

Are you a road warrior? Do you like to travel, all while maximizing growth and improving the business performance of your clients? Would you like to add to your shower cap collection? Are you tired of seeing the same faces every day when you go to work, then this is the position for you. The consultant maintains a high billable / utilization rate while also contributing to the continuous improvement of our delivery approaches. Approximately 80% travel is required. Relocation is not required.

What the role really does

This position offers the opportunity for the Consultant to truly get to manage the relationship with their clients and understand the current state of their business. Our client relies on the expertise of our Consultants to provide solutions to their problems and offer strategies that drive financial results. . .
Conduct client interviews in order to identify issues and implement recommendations and solutions, as well as identify additional opportunities within client organizations
Facilitate workshops and collaborative problem solving sessions.
Coordinate Projects/deliverables and prepare business proposals /presentations
Mentor Implementation Services Consultants and provide technical assistance
Serve as a Subject Matter expert, providing knowledge and assistance in the areas of Process Improvement, Change Management, and data analysis

What the team looks like

Our consultants have years of experience in service industries ranging from retail, healthcare, and finance with positions that vary from director level and above. Many are six sigma certified but ALL have real life business experience that they want to share with the rest of the world. Every client is unique, every challenge, every pain. Our Consultants have the accumulation of experience, practice, knowhow and by making mistakes of their own, know what it takes to help our clients do it the best way possible.

What were looking for

An individual that will lead every day, live life passionately, seek first to understand and always do the right thing.while not being afraid to reach for the amazing!

Proficiency (certified) or Mastery in Lean and/or Six Sigma principles as well as delivery methodologies
Ability to recognize your audience and speak credibly to business and technical topics
Ability to provide process guidance to clients on issues of performance and scalability
Demonstrate the ability to develop and sustain relationships with business partners and client personnel
7+ years working experience in one or more of these service areas: healthcare, government, financial services or telecommunications.
Program or project management experience a plus
Proven capability to work with people at all levels of an organization
History of managing and being managed to targeted results
80% travel is required

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 Team Leader Education / Training / Teaching 11/16/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TRN-1295
 
Education :  Bachelors Degree
Experience :  5 - 10 Years

Description :  Trainer/Team Lead Combo, Seasonal

Team Lead/Trainer Combo Position

Team Lead/Trainer
If this describes you
Team Orientated
Outgoing & Focused
Passionate & Motivated
then, APPLY TODAY!

In this role, you'll supervise the daily activities of a group of associates by providing mentoring, coaching and guidance while also making recommendations on areas which need improvement. Other responsibilities include: working with associates to address employee relations issues, coordinating all associate activity related to training, development and coaching sessions. In this position, it will be your responsibility to engage and develop each member of your team so that they can achieve their full potential. You'll also be directly accountable for associate attrition and employee satisfaction. Plus, you'll be responsible for monitoring absence and attendance for your team.

In this position, you'll be expected to manage to operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers and you'll be expected to adhere to all company policies and procedures. You'll also be responsible partnering with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the project. Additionally, you will be conducting training classes with new hires and on-going classes.

What were looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:
Associates degree (A.A.), equivalent from a two-year college, technical school or equivalent work experience
Must have superior time management and organizational skills
Analytical ability to interpret statistical reports
Strong knowledge of call center metrics and improvement methods
Proficient in working with Microsoft Word, PowerPoint, Excel and Outlook

Learning and Leadership Development Trainer
Learning and Leadership Development (L&LD) trainers are responsible for registering associates for classes, facilitating new hire trainings, and all applicable client trainings. L&LD trainers provide, coordinate, analyze, and consolidate all necessary data in order to deliver training in a timely and accurate manner, following client requirements and company standards.

L&LD trainer responsibilities and expectations include, but are not limited to:
Thorough working knowledge of TeleTechs policies and procedures, as well as client requirements related to training duties.
Responsible for the overall outcome of new hire classes and client required trainings.
Evaluate associate performance throughout training and provide necessary coaching and development to ensure associates graduate from new hire training successfully.
Held accountable for training completion.
Keep track of training attendance and associate performance in training.
Accountable for employee satisfaction with training.
Schedule, prepare, and deliver training, as well as participate in efforts to constantly look for opportunities to improve associate performance, and improve current process.
Communicate ideas to their team lead or manager regularly.

Key Performance Objectives:
1. Achieve 100% of training completion goals
Responsible for facilitation of new hire classes, as well as all applicable client trainings.
Develop daily, weekly, and monthly training goals, which must be achieved on time.
Prepare, monitor, update, and share training reports.
Provide support, coaching, and performance management to associates during training and, if needed, after the completion of training.
2. Learn key business objectives, timeframes, and requirements associated with each training goal and class
Have high level knowledge of training practices and policies, and a thorough understanding of systems that support those functions.
Adapt quickly to any changes in the training process.
Be able to troubleshoot and report issues that will impact the Learning and Leadership Development department systems.
Understand requirements for each training/class while strictly adhering to TeleTech policies and client requirements.
3. Understand and improve the key success metrics associated with each training goal
These include:
Associate Performance through 30 days post-training
Training Attrition
Training Satisfaction
ERGM
4. Deliver consistent high quality customer service
Respond to all customer (internal/external) requests within the established time frames.
Maintain a positive, respectful, and caring attitude when working with others.
Communicate problems clearly and reassure customers that issues will be resolved quickly and deliver with minimum long term impact.
Proactively share all issues with management.
Take personal responsibility for solving and finding solutions.
5. Escalate training issues as appropriate
Clearly identify issues including the scope of the problem and relative urgency.
Provide clear documentation of the issue to the appropriate team.
Answer questions and assist in isolating the root cause of problems.
Participate in testing solutions to ensure problems have been resolved.

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 Sales Executive Education / Training / Teaching 11/16/2017 [ APPLY NOW ]
logo.gif FORTUNE 7 LLC
United Arab Emirates
REF NO: EDU-984
 
Education :  Higher Secondary
Experience :  Not Required

Skills :  Computer and communication Skills
Responsibilities :  Sales Devolopment

Description :  A well Established Group in Dubai looking dynamic Sales Executives with or without experience in UAE. Attractive Salary + Incentives are offered for the right candidate.

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 Other Education / Training / Teaching 11/16/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TRN-1323
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Job Specifications:
1. Relevant Bachelor's Degree or equivalent combination of education and/or experience.
2. Excellent communication skills; both verbal and written.
3. Excellent project management and time management skills.
4. High business acumen
5. Strong sales and sales training skills.
6. Strong presentation skills.
7. Strong interpersonal and management skills.
8. Self-motivated/goal and process oriented.
9. Ability to coach and motivate others.
10. Ability to deliver a training course and measure results.
11. Ability to work independently with limited management supervision
12. A minimum of 2 years sales experience or sales training experience in a call center environment.
13. A minimum of 2 years experience in training delivery (adult theory) and the application of adult learning techniques, preferably with a focus on skills development.
14. SEO or Online advertising experience preferred.
15. Instructional Design skills preferred


Description :  Trainer - Sales Client - Regular Employment

General Summary:
We are looking for outgoing - people to people- sales training professionals to join our team. Successful candidates must be able to thrive in an environment that requires a strong desire to teach sales professionals to be the best in their territory. To succeed you must be a person who thrives in a fast paced, competitive, constantly changing industry. You must be an individual who is driven by obtaining personal goals.
Under limited supervision and working with subject matter experts, this position is responsible for new hire training, assessing ongoing training needs, and delivering training to all levels of TeleTech employees to improve individual and team performance. Combining sales knowledge and adult learning theory, this position is responsible for fully owning training and consulting projects from concept to delivery and measurement.


Essential Duties & Responsibilities:
1. Provides consistent and uniform delivery of training and facilitation and testing for front-line sales employees, supervisors, and managers. Considered a "master trainer" and will excel in all delivery techniques and the application of adult learning theory. Responsible for consulting with staff on the quality of all classroom instruction delivered by the department.
2. Leads the initiative in determining needs assessment; conducting the assessment and interpreting the results. Consults with clients, TeleTech end users, staff, management, and executives.
3. Acts as a consultant on the quality and integrity of all curriculum produced by the department.
4. Acts as a sales coach after training to reinforce sales concepts and effective application of sales methods.
5. Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximize employee morale, productivity, and efficiency/effectiveness.
6. Other related duties as assigned.


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 It Trainer Education / Training / Teaching 11/16/2017 [ APPLY NOW ]
logo.gif AL TAMAYUZ CENTRE FOR GLOBAL LANGUAGES
United Arab Emirates
REF NO: EDU-5632
 
Education :  Bachelors Degree
Experience :  Not Required

Skills :  Communication skills in both Arabic and English certifications
Responsibilities :  carrying out training needs analyses;
defining the skill sets needed to perform different roles;
carrying out performance assessments to determine the skills gaps between current and desirable learner skill levels;
designing training programmes appropriate to the skills needed;
developing an appropriate mix of formal and informal development activities;
ensuring the learning environment and resources support learner needs;
designing course materials and other documents such as handouts, manuals and exercises;
preparing the learning environment and resources, including setting up IT equipment where appropriate;
delivering training programmes in formal (e.g. a classroom), informal (e.g. floor-walking) or online (e.g. elearning and webinar) settings;
supporting and coaching learners using learning technologies to deliver skills;
evaluating the effectiveness of training programmes and learning outcomes;
liaising with partners (e.g. external course providers, employers, examining bodies) to fulfil the skills needs of an organisation;
developing peer networks to keep abreast of current thinking;
maintaining appropriate records of learner development and resource allocation.

Description :  To plan and deliver training for different courses in IT based on the market need

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 Education Consultant Education / Training / Teaching 11/16/2017 [ APPLY NOW ]
logo.gif GLOBAL PLACEMENTS
United Arab Emirates
REF NO: EDU-1414
 
Experience :  5 - 10 Years

Skills :  Ph.d Mandatory

Nationality: Arabs only.
Responsibilities :  Marketing, Operations Management,
International Business, Mathematics or Statistics,
Public Administration, Management,
Logistic & Supply Chain Management.


Description :  Greetings from Global Placements.
Global Placements recruiting candidates for overseas locations since last 23 years, registered with Ministry of Indian Overseas Affairs, Registration No. B-0538|AP|PER|5|1993. We have very urgent requirement for Management Faculty in UAE Location.

Country: United Arab Emirates.
Location: Sharjah, UAE.
University: Reputed University in UAE.
Positions: Associate Professor / Assistant Professor
Subjects: Marketing, Operations Management
International Business, Mathematics or Statistics
Public Administration, Management
Logistic & Supply Chain Management
Nationality: Arabs only.
Qualification: Ph.D. is must.
Experience: 7 to 15 years
Salary: 15000 to 20000 AED + Benefits

Roles :
- Experience of adapting unit materials to develop teaching resources to suit the specific needs and interests of the students in the group.
- Demonstrated ability to develop rapport with students in a variety of learning contexts.
- Experience of working with diverse range of students.
- Demonstrate ability to work independently and as a part of a team.

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 Laboratory Technician Education / Training / Teaching 11/15/2017 [ APPLY NOW ]
logo.gif PHOENIX
United Arab Emirates
REF NO: EDU-6134
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Teaching skills
Laboratory handling skills
Responsibilities :  To guide students in their Science laboratory sessions. (Biology/ Physics / Chemistry)

Description :  We are recruiting Chemistry, Physics & Biology Lab Teachers for Dubai Government Schools to guide students in lab sessions. If you are experienced in teaching/demonstrating in Science labs Please send your updated CV. Interviews will be held in UAE and India too. Only Indians and Filipinos can apply.

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 Teacher Education / Training / Teaching 11/15/2017 [ APPLY NOW ]
logo.gif MSI QATAR
Qatar
REF NO: TRN-1322
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  One of our client which is an educational institution in Qatar is looking for Kindergarten teacher

Minimum requirements:

Nationality : Western nationality

Minimum 3-5 years experience in Kindergarten teacher role.

preferable someone with GCC experience in the same role

To apply:


Subject - Kindergarten teacher

Location Qatar




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