1. RECEPTION MANAGER
§ Manage and organize the reception resources (Service Advisor, Cashier, computer system,) to ensure availability for customer requirements.
§ Ensures that the reception area is well managed and operates smoothly for a high level of efficiency and customer satisfaction. Depute for Service Manager in his absence for continuity of workshop operations
§ Supervise and assist the Service Advisors in preparing and giving quotations to the customers.
§ Ensure effective personal and telephonic communication with customers regarding charges, approvals, and negotiations Ensure that all Job Cards, invoices, other supporting documents, and records are filed in the designated manner after invoicing.
§ Confirming the job card is opened efficiently and accurately for quick and correct execution of the job and once the job is completed; raise necessary invoices to ensure timely delivery and collection of payment from customers following
§ Follow-up (during service) to ensure timely delivery of the vehicle to customers, with jobs carried out completely
§ Ensuring that Service Advisors are taking proper care of a customer who has returned to work or who has a complaint about the service rendered and that the same is properly recorded in the Customer Contact process (corrective & preventive actions - customer complaints).
§ Establish a high level of Customer Satisfaction for customer retention and business development-BOOKING Carry out pre-booking of vehicles for service, to ensure proper workshop loading
§ Assuring all issued spare parts are recorded on the appropriate service/repair order in the CRM.
§ Ensure the vehicle is received efficiently and professionally, to assure the customer that his vehicle is in safe hands
§ Ensure proper delivery of the vehicle to the customer.