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HOSPITALITYGEM


WHAT IS A MYSTERY DINER?
Mystery Diners are volunteers who offer their time to visit a range of restaurants, hotels, pubs and contract catering outlets in return for the cost of the experience (excluding travel). You get to eat for free, the client gets invaluable feedback.

The reports are paid for by the hospitality operators who find them invaluable in understanding the experience, in detail, from a customer's perspective. They are used to improve standards and reward well-performing staff.

Here is what to expect as a mystery diner once you have been accepted and have completed the brief online training process:

BOOKING A VISIT:
You will be able to view what visits are available to you at any time and book online or over the telephone. You will be briefed on what to expect, how to prepare, and what to look out for ahead of each visit.

COMPLETING THE VISIT:
The visit itself then takes place as an ordinary customer experience (taking the brief into consideration), which we hope you will enjoy!

COMPLETING THE REPORT:
Following your visit, you are expected to fill out the report relating to your visit by 12pm (GMT) the next working day following your visit (Mon-Fri), which will be submitted online. All reports should be an accurate and detailed, yet concise, account of your experience.

CLARIFYING DETAILS:
You must be available to be contacted, by telephone, the day you submit your report as The Mystery Dining Company may need to speak to you if there are any queries.

REIMBURSEMENT:
The agreed reimbursement will be paid into your bank account approximately 4-5 weeks after your visit.

Skills
DESIRED SKILLS & EXPERIENCE:
A good command of English.
Reliability.
Good observation skills.
The ability to write accurate, detailed reports.
A genuine passion for eating out.
A background in the hospitality sector (desirable, but not essential).

Responsibilities
Your responsibilities will include making detailed observations while on your mystery visit so you can fill out the report thoroughly. You will be responsible for completing the report with in the agreed time scale, and must make sure you do not give your identity away to staff.

Summary

  • Position Customer Service Representative
  • Job Category Hospitality / Travel
  • Location United Arab Emirates
  • Education Higher Secondary
  • Experience Not Required
  • Reference Number HS-0603
  • Updated on Wednesday, September 26, 2018
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