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DSM INFOCOM PVT LIMITED


The ideal candidate must have an aptitude and appetite for learning new technologies, evidenced by the abThe Focal Engineer will help customers maximize network availability and functionality to achieve their business goals ability to expand upon core knowledge
• Provide Network Problem Resolution, Root-Cause Analysis, IOS Software Referral assistance as per contracted agreement with named customer.?
• Receives minimal supervision, no instruction on routine work, and general instruction on new assignments and must be able to hit the ground running

Skills

1. Very strong Problem Solving skills--will be utilized often in this position.
2. Ability to drive recreates remotely--Many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.?
3. Proven crisis management skills, and the ability to excel under pressure.
4. Demonstrated excellence in customer-interaction, written and verbal communication, assertive leadership.
Strong interpersonal and team work skills.

B.E./B.S. degree in CS, CE, EE with 2-5 years of relevant experience
1. Work well in a busy team, being quick to learn and able to deal with a wide range of issues. CCIE certification is required

Responsibilities
This function will provide the Level 2 support for NGDC NOC specifically within the End customer deployed infrastructure. This team would usually operate on a 8x5 basis onsite and will be on-call for severity incidents and emergency changes. However, using the additional resources provided for Migration, this team can be scheduled to operate on a 12x5 basis on-site. It is recommended that this function continues operating 12x5 even after migrations in order to address the on-going changes as well



The Focal Engineer will help customers maximize network availability and functionality to achieve their business goals. The role has the following duties & responsibilities: -

1. Provide Network Problem Resolution, Root-Cause Analysis, IOS Software Referral assistance as per contracted agreement with named customer.?
2. Receives minimal supervision, no instruction on routine work, and general instruction on new assignments and must be able to hit the ground running
3. Provides systems/product training. ?--Provides guidance & leadership to less experienced engineers.
4. Development and documentation of Methods of Procedure (MOP) for implementation of recommended design/software.
The Focal Engineer will help customers maximize network availability and functionality to achieve their business goals. The role has the following duties & responsibilities:
1. ASA Firewall.
2. Catalyst 3850/3560 Switching Platform.
3. Catalyst 6880.
4. Gemalto Dual Factor Authentication.
5. 802.1x.
6. Cisco Security Manager.
7. Prime Infrastructure.
8. Prime Network Registrar (DNS).
9. Prime Infrastructure.
10. VSS.
11. VPC.
12. Routing protocols.
13. Layer 2 switching.
14. Quality of Service.
15. Cisco ASA IPS.
16. Cisco Wireless LAN Controllers.
17. RADIUS.


The Candidate should also posses the following skills: -

1. Experience of raising TAC case.
2. Experience of raising an RMA.
3. Experience of using webex.
4. Understanding of Layer2 protocols and ability to think solutions to difficult problems arising on a day to day in real world implementations.
5. In depth protocol knowledge of different spanning-tree implementations
6. Good verbal communication skills.
7. Ability to analyse, use and configure small to medium networks.
8. Proven crisis management skills.
9. Strong Layer 3 and 2 knowledge, as this position will primarily focus on supporting Cisco's Routing & Switching platforms. ?
10. Multicast knowledge and knowledge of troubleshooting multicast?
11. Strong documentation skills--to be utilized for case management, knowledge capture.

Summary

  • Position Network Security Engineer
  • Job Category Tech Contract / Information Technology
  • Location United Arab Emirates
  • Education Bachelors Degree
  • Experience 5 - 10 Years
  • Reference Number TC-0632
  • Updated on Thursday, April 18, 2019
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