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AXIOM TELECOM LLC , DUBAI, U.A.E.

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Responsibilities
Our Client , Axiom Telecom is the largest and leading, authorized distributor and retailer for international brands such as Nokia, Sony Ericsson, Motorola, Siemens, Thuraya, i-mate and Simpletech. Axiom specializes in wireless communication products and boasts more than 200 outlets under its management in prime retail locations across the UAE.

The Axiom name is a stamp of quality and originality, and a guarantee of the best after-sales service in the region provided by highly trained professionals. Axiom employs over 700 people it has since expanded into Saudi Arabia, Bahrain, Oman and Kuwait. More expansion and jobs are in the pipeline as the company grows in the Middle East but also in the surrounding countries.

Established in 1997 by Faisal Al Bannai, Axiom is committed to offering the best value for money to its customers, along with genuine service and the most attractive incentives. Axiom is also the exclusive telecom partner for Emirate Service Stations and more recently Enoc & Eppco Petrol station where Mobile Phone accessories are sold in over 190 stations.
Axiom is more than a retailer. The company is made up of different business units. Retail is the flagship business where Axiom is clearly the largest and most advance retailer in the region. Wholesale makes Axiom the biggest multi-brand distributor in the Middle East and Europe.

Axiom Telecom is giving you the opportunity to join their workforce as a Quality Assurance Manager.
1. JOB DETAILS:
Position Title: Corporate Quality Assurance Manager
Reports to: Chief Executive Officer (CEO)
Department: Quality
Division: Axiom Telecommunication LLC

2. JOB PURPOSE: Define Document and Establish Quality Management Systems, Policies and Procedures to ensure effective and consistent processes for creating a quality conscious environment.

3. KEY ACCOUNTABILITIES:
Description Performance Indicators
- Define, document and implement Quality System Manuals for all Business Functions like Retail, Supply Chain, and Finance etc to streamline business processes.- No of Manuals documented and Implemented.Timeliness of completion (OTD)
- Design, Develop and Manage Internal Quality Audit Systems as a tool for verifying compliance to established processes and initiating necessary course corrections.- No of audit cycles completed.On Time Delivery of Reports.No of improvements initiated and benefits.No of problems/ issues resolved
- Install an effective Customer Satisfaction Measurement System to identify areas of concerns/ improvements to trigger improvement actions at appropriate levels of the Organization to improve Customers Shopping Experience.- Actions triggered and benefits realized.Trend on CSI ( Customer Satisfaction Index)
- Measure and Monitor KPI (Key Performance Indicators) in the form of MIS (Management Information System) for all key business processes (like % GP, Net GP, Sales, TAT, % Repeat etc) to support top management in decision making.- On time Reports.Error free and Effective Reports
- Facilitate and contribute for Mystery Shopper Program to measure Field Performance and initiate improvement action in line with Bench Mark standards No of Programs run.No of Key issues identified and corrected
- Guide and contribute in implementing ISO 9001:2000 (International Organization for Standardization ISO- Quality Management Systems) to gain competitive advantage for the company.- No of ISO certification obtained
- Represent the company in Dubai Quality Group; publish papers on quality related magazines to bring in the benefits of best practices (like ISO, SIX SIGMA) to the company. (Knowledge building exercise).- No of best practices brought in and the benefits realized
- Train and Develop sub ordinates in Problem Solving Methodology for eradicating business process related issues in a most cost effective manner.- No of Improvement Projects lead and coordinated.Benefits
- Mentoring the sub ordinates in Audits, Report Preparation and Presentation and Quality Tools and Techniques to become an effective quality guide. ( Act as a Quality Trainer) - No of Trainings conducted.Employee Satisfaction Index

4. JOB CONTEXT: Lead, coordinate and manage all quality improvement initiatives like ISO, Internal Quality Audits, VOC (Voice of customers), Customer satisfaction Index across the Regions. Support Sr. Management by providing reliable and accurate data and feedback on business performance to support the decision making process. Be a quality guide in the whole improvement process right form data collection, analysis of data, identifying root causes and eradicating the same on a continual basis for better process efficiency.

5. COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
- To CEO, COO and all Departmental Heads
External:
- Quality Forums (DQG, WIPRO, SIX SIGMA ACADEMY, ASQ), Principles and suppliers

6. FRAMEWORKS, BOUNDARIES, & DECISION MAKING AUTHORITY:
- Regular Periodic (weekly/ Daily Monthly etc) Reports / MIS to Boss
- Weekly Review Meeting and Course correction with Boss
- All Policy / Instruction / Guidelines / Initiatives discussed and issued/ implemented

7. QUALIFICATIONS, EXPERIENCE, & SKILLS:
- B.E ( Bachelor of Engineering Electrical & Electronics)
- Certified ISO 9001 : 2000 lead Auditor
- Trained SIX SIGMA Black Belt
- Trained Quality Trainer on Major Quality Tools and Techniques
- 20+ years of experience in Quality and Quality Management Systems

Summary

  • Position QA Manager
  • Job Category Telecommunications
  • Location United Arab Emirates
  • Education Bachelors Degree
  • Experience 1 - 5 Years
  • Reference Number SNL 0054
  • Updated on Saturday, December 14, 2013
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