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  Job Position Job Category Posted On Action
 Recruiter Human Resources 2/20/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: HR-0231
 
Education :  Masters Degree
Experience :  1 - 5 Years

Skills :  Desire to achieve aggressive high-volume recruiting goals under tight deadlines
Strong ability to interview for required performance and skill set
Great interpersonal skills with candidates of all ages and backgrounds
Experience with Taleo or similar candidate tracking database, Excel, Internet, and other recruitment technology
Ability to influence others by example, coaching, and mentoring
Strong verbal and written communication skills
High level of integrity, judgment, and follow-through
Strong attention to detail
Willingness to continue education and training

Preferred:

Behavioral Interviewing Certification
Previous call center recruiting experience
High Volume recruiting experience

Description :  1. Recruit quality talent to meet aggressive associate hiring requirements for specific clients.
2. Assist in general and administrative recruiting in support of TeleTechs business units. This may include screening resumes and applications, conducting initial phone screens, administering TeleTech approved tests, scheduling onsite interviews, conducting interviews, making offers, and completing all associated paperwork for each individual hire.
3. Implement sourcing strategies and actively build relationships within the community to provide new sources of quality candidates. While they function as part of the Talent Acquisition team, they are also responsible for aggressive individual recruiting goals which are monitored daily and weekly.
4. Must be able to quickly adapt plans and shift directions in order to meet changing client requirements and TeleTech processes.

This is a challenging position that is suited for a high-energy individual who must be able to meet aggressive goals and timelines.


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 Other Accounting / Finance 2/20/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: ACC-0499
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Revenue Assurance Analyst - TeleTech Temp


Attract, develop & engage a world-class workforce

TeleTech is an organization that spans more than 20 countries, 6 continents and nearly 30 languages. At TeleTech our opportunities in Finance and Accounting can add up to a successful career for bright and energetic professionals. A publically held organization, TeleTech Holdings, Inc. (NASDAQ: TTEC) allows you to put your financial expertise to work for a leading provider of business process outsourcing solutions-and one of the largest and most geographically diverse companies in the world.

From financial analysts and reporting specialists to internal auditors and tax managers, TeleTech offers a wide range of exciting positions that will allow you to realize the rewards of a fast-paced career in accounting and finance while enjoying the benefits of our collaborative team environment.

Position Summary:

The Revenue billing analyst is an essential position that supports the financial management function of TeleTech. This position will have the opportunity to work cross functionally with the entire CFO organization including the Finance department, GL Accounting team, Operations team, Treasury, and the Legal department. The Revenue billing analyst will be part of a small team of revenue specialists to ensure proper revenue recognition models are established for a number of different arrangements that encompass BPO services, Professional Services, and Software. Candidates for this position should be ambitious and outgoing and interested in learning one of the most complicated areas of financial reporting. The position offers an enormous amount of exposure to all financial areas of the TeleTech organization and is a great opportunity to develop professional skills.

Essential Duties & Responsibilities:

Assist with contract review and determination of proper revenue recognition.
Preparation of journal entries and schedules for month end close process.
Preparation of monthly balance sheet reconciliations and research variances.
Assist in preparation of audit requests and other projects as deemed necessary.
Assist with special projects as assigned by the Controller, CFO and other Directors and VPs.

Job Specifications:

BS/BA in Accounting
Certified Public Accountant Candidate
Basic understanding of ASC 605 Revenue Recognition
Good organizational, analytical, and communication skills
Knowledge of Oracle Projects plus.
Intermediate knowledge of Microsoft Excel
Basic knowledge of Microsoft Word
One year of public audit experience preferred

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 Customer Support Representative Customer Service/ Call Centre 2/20/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-147
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  Care about health? Care about people? Join our team of upbeat, friendly Customer Service Associates to support this nationally-recognized, Public Health Insurance Client.

If this describes you

Customer-service oriented
Enjoy helping people
Passionate & Motivated
Interested in career advancement

then, APPLY TODAY!

Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customers
needs first.

In this position, you'll be fielding questions from customers of a large nationally recognized health insurance company. You will be empowered to solve simple to complex issues for these customers. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them.

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:

And heres the important stuff TeleTech provides our associates with:

Competitive salary, starting at $10/hr.
Advancement and Career Opportunities
Health insurance
Tuition Reimbursement & Retirement Savings
4 weeks of paid training

What we're looking for:

Motivated, Passionate, High Integrity, just some of the attributes valued at TeleTech.

Of course, there are some other requirements too. These include:

High School Diploma or equivalent
6 months+ customer service experience
Competency using Microsoft Windows
Exceptional Communication & Verbal skills
Ability and desire to excel in a fast-paced work environment
Ability to work a flexible schedule

Are you ready to accept the challenge? Because TeleTech is ready for YOU!

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 Other Accounting / Finance 2/20/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: ACC-0501
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Senior Marketing Analyst


This leadership position will involve working with our client teams, playing a prominent role in the management and direction of a broad range of large-scale client database analyses.

The successful candidate will have the ability to identify analytic solutions that best support client business needs, along with solid experience in project management. The capability to evaluate large amounts of consumer data and cull out key insights to support data-driven marketing opportunities is a must.

Primary Responsibilities

Design, manage, and deliver client analyses, such as customer profiling, segmentation studies, post-program measurement, and other ad-hoc projects
Project management responsibilities, including client communication, internal team management, scheduling, and the packaging and presentation of deliverables
Collaborate with client and lead iKnowtion team to identify analytic objectives and approach
Develop analytic plans (including sampling plans and programming specs)
Evaluate the productivity and profitability of marketing campaigns and assess improvement opportunities
Assess statistically significant changes in audience behavior
Ensure that client deliverables are produced on time and error-free
Occasional travel

Qualifications/Experience

10+ years of experience in marketing analysis, database marketing, and CRM strategy
Demonstrated ability to interpret analytic output and provide strategic recommendations
Client management skills
Experience analyzing large-scale customer databases and evaluating the results of marketing programs
Knowledge of basic statistical concepts (e.g., significance testing, sampling, etc.) with working knowledge of multivariate statistics (i.e., regression analysis, cluster analysis, CHAID, etc.)
Strong verbal and written communication skills
Comfortable working in a team-oriented, deadline driven environment
Proficiency with Excel and PowerPoint; working knowledge of SAS a plus
Graduate degree in business, economics, or quantitative methods preferable

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 Sales Manager Sales 2/20/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: SL-1484
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  General Summary:

Under limited supervision, will lead a team of Sales professionals with a focus on building customer relationships, increasing program revenue and improving current sales processes. This position will serve as a liaison between Revana and client with respect to increasing revenue, improving customer and client satisfaction and expanding the scope of the program. The Program Sales Manger will manage the team to metrics set by the partner and Revana program management as well as manage the team to acceptable work quality measurements set forth by the partner.

Essential Duties & Responsibilities:
Hire, train and coach a team of sales personnel on their sales ability including managing to metrics. Evaluate all sales personnel on their ability to make a prescribed number of dials per day and meet a set amount of available phone time. Manage performance that meet or fail to meet the set standard for dialing and talk time. Responsible for meeting designated team metrics provided by the partner and/or program management. They need to manage their team to individual metrics via coaching, mentoring and counseling. Maintains proper scheduling of resources and manage their team to maintain program service levels in answering calls. Insure that his team receives proper training to maintain program and personal growth.
Oversee sales personnel documentation of telephone contacts for the purpose of evaluating the database, along with passing qualified leads to field sales reps.
Supervise outbound sales personnel in the processing of orders that meet the requirements set by the client. Maintain integrity with teams accounts management, ownership and account profile.
Maintain open lines of communications with specified client contacts for the purpose of strengthening and enhancing the Revana client relationship.
Other duties as assigned.

Job Specifications:
Relevant Bachelors Degree or equivalent combination of education and/or work experience required.

Type a minimum of 30 words per min.

Working Knowledge of MS Excel, MS Access, MS PowerPoint, and MS Outlook.

Program specific tools/process knowledge preferred.

5+ years consultative/technology sales experience required

5+ years sales management experience required

Direct or Channel sales experience preferred

Call center experience required

Strong, confident telephone voice

Inbound/Outbound telesales experience required.



Additional Specific Duties & Responsibilities:

Ability to interact, learn and coach in a peer setting.

Self-starter.

Strong business communication skills.

Ability to hire, lead and train outbound sales reps

Consultative sales experience

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 Training Manager Management / Consulting 2/20/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0344
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Licensing Training Coach

Licensing Training Coaches
Proctors study sessions on site with candidates that have completed the pre-licensing course off site. Performs routine clerical duties, such as filing forms and other records from licensed agents and applicants. Inputs data or correspondence from files as requested within an appropriate time frame. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. The pay rate for this position is $13/hr.
Key Performance Objectives:
Manage the communication
Maintain 100% accuracy of all training completion records and reports
Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
Learn key business objectives, timeframes, and requirements associated with each training goal and class
Understand and improve the key success metrics associated with each training goal
Deliver consistent customer service and communication
Basic Qualifications:
Strong understanding of TeleTech's business, core values, and goals
Must be Licensed to Sell Health Insurance in your Resident State
Must have previous experience with TeleTech working as a Licensed Health Insurance Agent.
Must be able to work Overtime as required.
Ability to lead and partner successfully with teams, management and client
High level of integrity, judgment and follow through
Strong attention to detail and desire to follow procedures
Strong analytical, verbal and written communications skills
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Reporting



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 Business Analyst Management / Consulting 2/20/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0345
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  BSL-Business Suport Liason

TeleTech is now hiring a Seasonal BSL for our Operations Team.
TeleTech is an organization that spans more than 16 countries, 6 continents and nearly 30 languages. Translating specific and complex client goals into highly productive and efficient operations that span the globe is a day-to-day reality for TeleTech operations professionals. As you can imagine, this is a challenging but highly rewarding area of expertise that is central to the success of our clients and our organization. With specialists in program development, asset management, pricing, program ramp-ups, logistical service delivery, and real estate, our Operations team provides a wide range of career-building opportunities that extend from operations strategy to implementation-and everything in-between.
The Business Analyst is a key member of our operations team analyzing performance data, trends, forecasting staffing and resource needs for optimum site performance. The successful candidate must possess exceptional organizational, critical thinking, and data analysis skills.
The Essential Duties of the Reporting Analyst Role include (but of course not limited to):
Is the site-level systems and ID contact between Supplier and the client
Provide system and ID support and readiness
Provide troubleshooting assistance to Agents/Representatives
Coordinate Agent/Representative ID tracking and issuance
Communicate new, termed and changes in Agent/Representative status to the client
Manage system issue tracking, escalation and resolution support
Become a Member of the TeleTech Team
TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.
What we offer:
And here's the important stuff TeleTech provides our employees with:
Competitive salary
Full time position (40 hours)
Paid Training
What we're looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too.
These include:
BA/BS or equivalent experience
Experience analyzing data
Knowledge of Microsoft Windows applications (Access, Excel, Powerpoint, Outlook, Word)
Excellent organization skills and able to manage multiple and changing priorities
Ability and desire to excel in a fast-paced work environment
Prior call center experience preferred
For more information on the World of Opportunity at TeleTech please visit our website at http://www.hirepoint.com/
TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.
TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.
TeleTech is now hiring a Seasonal BSL for our Operations Team.
TeleTech is an organization that spans more than 16 countries, 6 continents and nearly 30 languages. Translating specific and complex client goals into highly productive and efficient operations that span the globe is a day-to-day reality for TeleTech operations professionals. As you can imagine, this is a challenging but highly rewarding area of expertise that is central to the success of our clients and our organization. With specialists in program development, asset management, pricing, program ramp-ups, logistical service delivery, and real estate, our Operations team provides a wide range of career-building opportunities that extend from operations strategy to implementation-and everything in-between.
The Business Analyst is a key member of our operations team analyzing performance data, trends, forecasting staffing and resource needs for optimum site performance. The successful candidate must possess exceptional organizational, critical thinking, and data analysis skills.
The Essential Duties of the Reporting Analyst Role include (but of course not limited to):
Is the site-level systems and ID contact between Supplier and the client
Provide system and ID support and readiness
Provide troubleshooting assistance to Agents/Representatives
Coordinate Agent/Representative ID tracking and issuance
Communicate new, termed and changes in Agent/Representative status to the client
Manage system issue tracking, escalation and resolution support
Become a Member of the TeleTech Team
TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.
What we offer:
And here's the important stuff TeleTech provides our employees with:
Competitive salary
Full time position (40 hours)
Paid Training
What we're looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too.
These include:
BA/BS or equivalent experience
Experience analyzing data
Knowledge of Microsoft Windows applications (Access, Excel, Powerpoint, Outlook, Word)
Excellent organization skills and able to manage multiple and changing priorities
Ability and desire to excel in a fast-paced work environment
Prior call center experience preferred
For more information on the World of Opportunity at TeleTech please visit our website at http://www.hirepoint.com/
TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.
TeleTech is now hiring a Seasonal BSL for our Operations Team.
TeleTech is an organization that spans more than 16 countries, 6 continents and nearly 30 languages. Translating specific and complex client goals into highly productive and efficient operations that span the globe is a day-to-day reality for TeleTech operations professionals. As you can imagine, this is a challenging but highly rewarding area of expertise that is central to the success of our clients and our organization. With specialists in program development, asset management, pricing, program ramp-ups, logistical service delivery, and real estate, our Operations team provides a wide range of career-building opportunities that extend from operations strategy to implementation-and everything in-between.
The Business Analyst is a key member of our operations team analyzing performance data, trends, forecasting staffing and resource needs for optimum site performance. The successful candidate must possess exceptional organizational, critical thinking, and data analysis skills.
The Essential Duties of the Reporting Analyst Role include (but of course not limited to):
Is the site-level systems and ID contact between Supplier and the client
Provide system and ID support and readiness
Provide troubleshooting assistance to Agents/Representatives
Coordinate Agent/Representative ID tracking and issuance
Communicate new, termed and changes in Agent/Representative status to the client
Manage system issue tracking, escalation and resolution support
Become a Member of the TeleTech Team
TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.
What we offer:
And here's the important stuff TeleTech provides our employees with:
Competitive salary
Full time position (40 hours)
Paid Training
What we're looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too.
These include:
BA/BS or equivalent experience
Experience analyzing data
Knowledge of Microsoft Windows applications (Access, Excel, Powerpoint, Outlook, Word)
Excellent organization skills and able to manage multiple and changing priorities
Ability and desire to excel in a fast-paced work environment
Prior call center experience preferred
For more information on the World of Opportunity at TeleTech please visit our website athttp://www.hirepoint.com/
TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.
TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.
TeleTech is now hiring a Seasonal BSL for our Operations Team.
TeleTech is an organization that spans more than 16 countries, 6 continents and nearly 30 languages. Translating specific and complex client goals into highly productive and efficient operations that span the globe is a day-to-day reality for TeleTech operations professionals. As you can imagine, this is a challenging but highly rewarding area of expertise that is central to the success of our clients and our organization. With specialists in program development, asset management, pricing, program ramp-ups, logistical service delivery, and real estate, our Operations team provides a wide range of career-building opportunities that extend from operations strategy to implementation-and everything in-between.
The Business Analyst is a key member of our operations team analyzing performance data, trends, forecasting staffing and resource needs for optimum site performance. The successful candidate must possess exceptional organizational, critical thinking, and data analysis skills.
The Essential Duties of the Reporting Analyst Role include (but of course not limited to):
Is the site-level systems and ID contact between Supplier and the client
Provide system and ID support and readiness
Provide troubleshooting assistance to Agents/Representatives
Coordinate Agent/Representative ID tracking and issuance
Communicate new, termed and changes in Agent/Representative status to the client
Manage system issue tracking, escalation and resolution support
Become a Member of the TeleTech Team
TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.
What we offer:
And here's the important stuff TeleTech provides our employees with:
Competitive salary
Full time position (40 hours)
Paid Training
What we're looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too.
These include:
BA/BS or equivalent experience
Experience analyzing data
Knowledge of Microsoft Windows applications (Access, Excel, Powerpoint, Outlook, Word)
Excellent organization skills and able to manage multiple and changing priorities
Ability and desire to excel in a fast-paced work environment
Prior call center experience preferred



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 Team Leader Management / Consulting 2/20/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0346
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
1 -3 years previous Supervisor experience
1-3 years Trainer experience
Strong understanding of TeleTechs business, core values, and goals
Solid verbal and written communication skills
Ability to lead and partner successfully with staff and chain of command
Proficient English, both written and verbal
Great interpersonal skills
A profound open, honest, and empathetic manner while dealing with people
Strong attention to detail and desire to follow procedures
High customer service orientation
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
High level of integrity, honesty, and judgment
Ability to manage multiple, complex, on-going tasks and projects

Preferred Qualifications
Knowledge of call center business
Strong coaching skills
Data analysis and reporting
Action planning


Description :  Temporary Team Lead

Team Leads are responsible for a teams performance, development, mentoring, and coaching to meet and continuously improve both TeleTech and client metrics for inbound and outbound calling. Team Leads focus on team performance providing motivation and support to enhance engagement and success in attaining targets and goals. Team Leads hold team accountable for meeting all performance indicators/metrics using reporting tools and techniques such as Kronos, empower, monitoring calls, team meetings, and one-on-ones. Team Leads are visible on the floor and available primarily for associates questions, issues, and customer escalations; ensure a quality customer experience on every call, resolution of issues, attendance, reliability, and reduction of attrition. Team Leads lead staff in accordance with policies and procedures of TeleTech. Team Leads primarily support a single client to meet /exceed client expectations ensuring billable hours are on track and teams attainment of hitting goals. Responsible to meet team productivity and quality goals. May have additional project and/or initiative work benefiting the entire site. Communicate with managers and other Team Leads.

Key Performance Objectives
1. Achieve 98% of assigned goals for team. Actively implement strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy, goals and targets to the team. Establish metrics for success, set clear daily priorities, and drive the team to meet goals. Understand the key business objectives, timeframes, and requirements associated with each goal. (Strategic planning, project management, results orientation, business acumen, strategic thinking, enthusiasm)

2. Manage day-to-day operations, processes, and reporting. Provide leadership, engagement, performance management, communication and development of staff. Visible on the floor, available for teams questions, issues. Ensure resolution of issues. Schedule and conduct regular staff and client meetings. Accountable for staff attendance, reliability, schedule adherence, etc. Responsible for staff scheduling to include: work assignments, staff training, breaks, back-up for absent employees, and shift rotations. (Teamwork and collaboration, problem solving, accountability, people skills, results orientation, relationship building)

3. Improve the key success metrics associated with quality and goals. These include:
Customer Satisfaction Scores
AHT (Average Handling Time)
Quality Scores
FCR (First Call Resolution)
RPC (Revenue Per Call)
80% Coaching Action Plan (CAP) Utlization

TLs monitor calls, gather information, analyze data, observe the process, and lead the effort to consistently improve each call and performance. This includes challenging every aspect of the processes. Ensure quality scores meeting client requirements.

4. Deliver excellent customer service and communication. Respond to all issues as appropriate. Maintain a positive, respectful and caring attitude. Communicate problems clearly and collaborate with direct reports/stakeholders that issues will be resolved quickly with a minimum of long term impact. Proactively share all issues with managers and other team leads as needed. Take personal responsibility for problems and solutions. Keep manager apprised of developments that impact the optimal performance, engagement, development, and provide counsel and guidance in employee relations matter. (Communication, helpful, conflict resolution, take ownership, enthusiasm, customer focus)

5. Develop, coach, support, and evaluate the team. Responsible for development of staff. Tracks TTECH U completion rates. Establish realistic team goals and performance objectives. Provide real-time feedback to staff. Hold team accountable for meeting all performance indicators/metrics, using reporting tools and techniques. Provide constant coaching to Team Leads, one-on-one sessions, and design action plans to improve performance. Follow up with action plans and provide career development advice to staff. (Coaching, achievement motivation, influence, communication, mentor, judgment, accountability)

6. Ensure team has tools, systems, and support needed to perform their job. Escalate system level issues to the appropriate systems/IT support/ vendor team. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via e-mail or ticketing system to the appropriate team. Ensure that problems have been addressed. (Problem solving, system troubleshooting, communication, reporting, attention to detail)

Other Responsibilities
Takes ownership of training/projects assigned, including coordination of supplies, equipment and training materials. Takes a leadership role from conception to completion
Reviews and analyzes clients training materials and recommends necessary changes to provide increased effectiveness. Work with client to incorporate the changes.
Instrumental in testing systems and continually updating training materials as new products are added.
Designs, administers, and analyzes training evaluations to assess effectiveness of programs and makes adjusts as needed
Provides training that prepares CSRs to meet their Quality Assurance Scores and Customer Satisfaction Index ratings which in turn impacts customer retention and growth
Consistently demonstrates ability to meet and exceed client metrics in their personal performance. For example: taking monthly calls and meeting qualitys expectations, attending internal and client calibrations, etc.
Ensures TeleTechs policies and procedures are administered honestly, consistently, and with sound judgment
Determine training needs for client-based programs by working with Training Support Services, Operations, and Client to analyze the training needed to meet the project requirements.
Delivers training to meet the client standards
Develop and deliver up-training to meet the site requirements


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 Training Manager Management / Consulting 2/20/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0347
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Licensing Training Coach

Licensing Training Coaches
Proctors study sessions on site with candidates that have completed the pre-licensing course off site. Performs routine
clerical duties, such as filing forms and other records from licensed agents and applicants. Inputs data or correspondence
from files as requested within an appropriate time frame. Has knowledge of commonly-used concepts, practices, and
procedures within a particular field. The pay rate for this position is $13/hr.
Key Performance Objectives:
- Manage the communication
- Maintain 100% accuracy of all training completion records and reports
- Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
- Learn key business objectives, timeframes, and requirements associated with each training goal and class
- Understand and improve the key success metrics associated with each training goal
- Deliver consistent customer service and communication
Basic Qualifications:
- Strong understanding of TeleTech's business, core values, and goals
- Must be Licensed to Sell Health Insurance in your Resident State
- Must have previous experience with TeleTech working as a Licensed Health Insurance Agent.
- Must be able to work Overtime as required.
- Ability to lead and partner successfully with teams, management and client
- High level of integrity, judgment and follow through
- Strong attention to detail and desire to follow procedures
- Strong analytical, verbal and written communications skills
- Great interpersonal skills in dealing with a diverse population
- Open, honest, and empathetic manner when dealing with people
- High customer service orientation
- Ability to respect and ensure strict confidentiality of customer data
- Demonstrated multi-tasking capability and proven success in fast paced environment
- Proficient English, both written and verbal
- Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to
learn technology quickly
- Reporting
TeleTech requires all employees hired in the United States to successfully pass a backgroundcheck and drug test as a
condition of employment. TeleTech is an EqualOpportunity Employer.



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 Sales Executive Sales 2/20/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: SL-1506
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  Sales Executive, Healthcare

TeleTech is helping organizations transform the customer experience.

The world has changed. Disruptive technologies, social media, demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TeleTech leads the way.

We hire only first-class, highly qualified and passionate people to help us to build exceptional customer experiences.

What It Means to be in Business Development at TeleTech

The sales function at TeleTech requires special skills. This is not a transactional, but rather solution selling environment. Our client companies come to us because they have unique business problems and they are looking for a true partner solution. The sales cycle is long and complex, with a variety of intersections that could have lasting impacts on our ability to partner with a prospect or client company.

As a member of the sales team you will need to build relationships across all levels of an organization and be able to adjust your personal communication style to match. The business problems faced by our clients require detail analytical skills to be able to get to the heart of the concern. It requires the ability to navigate a clients organization and synchronize the execution of the solution.

TeleTechs entire suite of capabilities encompasses client solutions that can incorporate multiple touch points anywhere along the customer experience lifecycle. You need to both understand the clients need sand the root causes of the issues, and then incorporate just the right mix of the TeleTech integrated solutions to help our clients develop a better customer experience which ultimately leads to a stronger business.

How the Sales Executive Fits this Focus

The Sales Executives primary responsibility is to secure new clients for TeleTech. In this role, you will identify target accounts, effectively break into strategic pursuits, and capture new sales opportunities. The Sales Executive will tap into the breadth of TeleTechs collective portfolio, partnering with Product leads and internal support organizations, to sell TeleTechs full suite of integrated solutions.

Maintaining High Standards

Business development at TeleTech means developing meaningful business relationships that ultimately lead to better customer experiences for our clients consumers. Its about understanding a potential clients values, mission, industry, and unique value proposition; then building on that knowledge to formulate solutions that catapult that clients customer experiences to a new level.

What the role really does

Develop and execute effective sales strategies to secure new client accounts for TeleTech. Gain an in-depth understanding of the clients business and introduce solutions from TeleTechs collective portfolio to address current or anticipated needs. Demonstrated experience creating value for clients.
Understand client requirements and formulate persuasive win themes. Effectively demonstrate TeleTechs value proposition to the client and how our solutions address their business needs.
Develop and maintain deep and meaningful business relationships with senior level client executives. Maintain a position of trusted advisor by demonstrating a deep understanding of industry specific trends and how they translate into customer experience needs
Champion internal collaboration and coordinate resources necessary to execute on the identified client strategy. Lead teams through internal conflicts.
Support all stages of the sales process, maintaining sales control and ultimately achieving or exceeding identified sales targets. Skilled leader at breaking through internal conflicts and proactively navigating the clients buying process.
Follow through on initial wins with a new client, ensure a smooth transition into Operations, act as a steward for good business and grow the account.
Maintain accurate Account detail in CRM (Salesforce.com) including keeping client contacts up-to-date, activities, opportunities and documents relating to opportunities.

What were looking for

Communication, Integrity, Trust, Passion. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

BA/BS or equivalent experience
MBA preferred
Business and financial acumen
Demonstrated success in securing multi-year, multi-million dollar contracts, preferably in services
Proven track record of successfully identifying, mapping and building relationships across a pursuit in order to understand the influencers and key decision makers
Proven track record of successfully developing a contact strategy, generating leads, building relationships with new clients and breaking into new accounts in a manner that enables long term profitable growth
Proven and consistent track record of exceeding quotas consisting of annual sales and/or revenue objectives
Must possess the analytical skills necessary to understand client business needs and priorities in order to build winning solutions
Effective Leader, skilled at producing results and effectively working in a collaborative manner with cross functional teams. Demonstrated ability to drive the sales process while coordinating a large deal team and incorporating alliance partners as needed.
Proven success in the areas of Sales Pursuit Management, Deal Qualification, Competitive Strategy and Proposal Development, Pricing Strategy & Execution, and Negotiating to Close.
Excellent communication



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