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 Customer Service Manager Other 4/23/2018 [ APPLY NOW ]
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REF NO: OTH-0624
Education :  Bachelors Degree
Experience :  1 - 5 Years

Minimum of 5 years experience in marketing, customer service and analysis of customer data in a call center environment; previous consulting background is suitable
Experience in a high volume and fast-paced structured environment
Six Sigma certification is an advantage with at least 5 years of working experience in Continuous Improvement, Change Management, Process Improvement, or Project Management
Experience in analyzing and reporting data
Experience in a coaching, managing or mentoring role
Master or Degree holder from a reputable institution of higher learning preferred
Proficient with Excel and PowerPoint

Responsibilities :  RESPONSIBILITIES:
Gathers intelligence related to the wants and needs of current and targeted customers; designs and integrates systems and processes to support that objective
Provides support and counsel to business functions who are incorporating customer experience strategies into our day-to-day customer relationships
Knowledge of and ability to implement the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point
Serves as customer advocate with senior management; ensures that customer research findings are understood, tracked and acted upon
Educates internal staff on customer experience concepts, value proposition, and related processes

The purpose of this role is to act as the voice of the customer in all aspects and will be the key interface to the broader organisation to drive process and customer experience improvements leading to customer advocacy.
The CE Manager will help the organization to identify and prioritise customer pain point, issues and bottlenecks and drive change. To work closely with the Customer Insights Lead and Continuous Improvement Lead to gain insight into customer experience improvement opportunities.
Telstra strives to serve and know its customers better than anyone else and are investing in their people to be a key part of leading this focus. A key role in our centre is the Customer Experience Manager who will lead the way in designing and developing programs and processes intended to help the organization understand, analyse and create a positive customer experience.

 Other Human Resources 4/23/2018 [ APPLY NOW ]
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REF NO: HR-0238
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Qualifications:
BA/BS in Human Resources, comparable degree, or equivalent experience
Some knowledge of market pricing practices and exposure to variable and performance management practices is preferred.
Strong communication and analytical skills.
Good project management skills.
Expert with PC applications including Access, Excel, and Word.

Description :  Compensation Analyst

Participates in the implementation and administration of base pay, incentive plans, and performance management systems.

Essential Duties and Responsibilities:
Consults with Human Capital business partners to facilitate management and employee understanding of TeleTech's compensation structures and practices.
Educates, mentors, and trains all Human Capital staff on compensation process, practices, and programs.
Collects, assesses, and evaluates external market compensation data to ensure the competitiveness of TeleTech's base salary structures, incentive programs and other pay practices.
Assists in the evaluation of global salary surveys to ensure that we gather competitive data from the best source within each country TeleTech operates.
Facilitates the preparation of simplified job profiles and career ladder descriptions

 Other Other 4/23/2018 [ APPLY NOW ]
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REF NO: ACC-0441
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  BS/BA degree, Finance or Accounting
Experience managing teams
Understanding of US GAAP revenue recognition (ASC 605)
Good organizational, analytical, and communication skills
4+ years experience dealing with invoicing, finance, or accounting process
Public accounting experience preferred
CPA, or eligible to sit for CPA exams, preferred
Knowledge of Oracle R12 and Oracle Projects a plus
Intermediate/Advanced knowledge of Microsoft Excel and other MS Office applications

Responsibilities :  Essential Duties & Responsibilities:
Assist with contract review and determination of proper revenue recognition and invoicing specifications.
Responsible for timely issuance of client invoices
Review journal entries, schedules, and accruals for month end close process
Review operational data to ensure there are no abnormal patterns or fluctuations
Review of monthly balance sheet reconciliations and research variances.
Assistance in preparing quarterly technical documentation.
Assist in preparation of audit requests and other projects as deemed necessary.
Assist with special projects as assigned by the Controller, CFO and other Directors and VPs.

Description :  Revenue Assurance Supervisor

TeleTech is an organization that spans more than 20 countries, 6 continents and nearly 30 languages. At TeleTech our opportunities in Finance and Accounting can add up to a successful career for bright and energetic professionals. A publically held organization, TeleTech Holdings, Inc. (NASDAQ: TTEC) allows you to put your financial expertise to work for a leading provider of business process outsourcing solutions-and one of the largest and most geographically diverse companies in the world.

From financial analysts and reporting specialists to internal auditors and tax managers, TeleTech offers a wide range of exciting positions that will allow you to realize the rewards of a fast-paced career in accounting and finance while enjoying the benefits of our collaborative team environment.
Position Summary:
The Billing Supervisor is an essential position that supports the financial management function of TeleTech. This position will have the opportunity to work cross functionally with the entire CFO organization including: Finance, Accounting, Operations, Treasury, and Legal. The Billing Supervisor will be part of a team of highly motivated individuals responsible for accurately invoicing clients in a timely manner. The Billing Supervisor will report to the Revenue Assurance organization and will be involved in the end-to-end revenue cycle which includes pricing, billing, revenue recognition, accounts receivable management and cash collection. This position is responsible for supervising a small staff of Revenue Assurance personnel and to ensure that staff is handling their responsibilities. They need an expert knowledge of contracts, gathering reporting data, producing complex excel templates, and validating information and applying appropriate accounting treatment. This role is training to develop their management skills by working hand in hand with their manager regularly. Candidates for this position should be ambitious, outgoing and interested in learning the all aspects of the TeleTech business. The position offers an enormous amount of exposure to all financial areas of the TeleTech organization and is a great opportunity to develop professional skills.

 Account Executive Accounting / Finance 4/23/2018 [ APPLY NOW ]
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United Kingdom
REF NO: ACC-0442
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Skills and Experience

Problem solving and ability to identify/resolve financial anomalies
Computer literate and advanced numerical skills
Ability to interact at all levels within the company and to represent Percepta and Ford College professionally to all contacts
Good working knowledge of sales, purchase and general ledgers
Experience of SAGE accounting software would be an advantage
Minimum educational standard of GCSE or equivalent level qualification

Responsibilities :   Process purchase orders on a timely basis, ensuring all necessary approvals are received, and confirming same to suppliers
Reconcile purchase orders with payment processing suppliers to ensure accurate payments and records
Manage invoicing and Purchase Requisition/Order queries, referring to the Finance Supervisor as required
Collate new business/event proposal costs for review by the Finance Supervisor
Interrogate SAGE and other Excel based account to product simple reports and budget performance
Raise dealer invoices for course attendance and other charges
Check and process all expense claims in accordance with the companys Travel policy
Support the Finance Supervisor in the preparation of management accounts and other accounting processes

Description :  Accounts Administrator

We have an opportunity for a professional and motivated team player to join our Ford College team. This role is a Part Time role, 20 hours a week based in Warley, Essex. Ford College provides a broad range of training and development initiatives to Ford dealers from across the country in order for them to meet their business needs.

Position Summary
This role supports the Ford College Finance Supervisor (based in Warley, Essex) in the administration, management and reporting of Ford College accounts. The successful candidate will be primarily responsible for working with suppliers to ensure the accurate processing and reporting of payments, and the collection of revenue. From time to time there will be a requirement to produce standard reporting on behalf of the Finance Supervisor, as well as undertaking ad hoc tasks for the Ford College Principal.

 Other Sales 4/23/2018 [ APPLY NOW ]
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REF NO: SL-1361
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  - Bachelors degree or equivalent combination of education and experience.
- 10 or more years of sales (telesales preferred) and order management experience desired.
- Five (5) or more years of sales leadership and order management experience required.
- Familiarity with distribution operations, sales operations, marketing, business analysis and financial profit and loss experience strongly desired.
- Type a minimum of 30 words per min.
- German - English Bilingual preferred.
- Sales and marketing background preferred
Responsibilities :  - Advanced knowledge of MS OFFICE INCLUDING WORD, EXCEL, POWERPOINT, and ACCESS required.
- Solid working knowledge of MAX or other order management system.
- Solid customer issue resolution ability and strong quantitative analysis skills are desired.
- Must have an aptitude for multi-discipline management in a fast-paced, ever changing, high stress environment.
- Must be a self-starter and able to proactively address issues and challenges with little or no direction.
- Must have proven abilities to lead, coach, develop and discipline a large group of employees.
- Must be able to present and propose ideas, best practices and business methodologies to external and internal client base.
- Must have excellent communication skills both verbal and written.
- Must be able to travel with little notice.
- Strong, confident telephone voice

Description :  Senior Manager, Sales Delivery

Drive sales, manage day-to-day program operations and develop a positive relationship with key client contacts. Manage and grow their teams Sales Managers (both inbound and outbound) through coaching, motivating and assisting with an emphasis on the Sales Management skill set.

Responsible for working with all facets of the respective business including sales, marketing, operations, finance and analytics. Maintains a direct line of communication with the Director of Program Sales, (or Executive Director of Program Delivery) and his or her management peers in order to maintain a consistent work effort across all program sales teams.

Maintains a relationship with the partner and assist in the overall program management. The primary purpose of the job is to grow sales and the overall value and longevity of the client relationship and drive profitable sales for both Direct Alliance and its partner(s).

The Senior Manager, Program Sales will manage and work under limited supervision.

Essential Duties & Responsibilities:

1. Create, manage, and update project plans using prescribed project management tools. Project management communication plans and execution to clients and Direct Alliance executives. Responsible for working with all internal departmental personnel in coordination with program goals and objectives. Through observing, coaching and managing the sales teams the Senior Sales manager is responsible for guaranteeing positive work quality. Work quality areas of focus are overall sales skills and abilities, customer experience, customer satisfaction, account documentation, and communication between departments. Supervise all sales teams in the processing of orders that meet the requirements set by the client. Serve as a mentor to sales managers and insure the sales managers are mentoring individuals on the sales teams. Personal and professional growth is important in the department and the managers and sales reps must be trained and prepared to maximize their efforts in support of the programs growth.

2. Organize, participate in and lead program related conference calls, meetings and email conversations, Develop long-term client satisfaction. Responsible for working with client and program personnel control monthly expenditures and conform to contract terms and conditions, budget and program requisition requirements. Responsible for organizing, researching and preparing recommendations on whether or not to accept or decline individual projects, initiatives, staffing changes and operational impacts. Insure sales managers and their teams are maintaining integrity with teams accounts management, ownership and account profile.

3. Manage the teams to achieve maximum phone coverage for the partners and their customers. Senior Sales manager will do this by insuring the teams are managing to their required work schedules and managing to the service level of abandon calls set forth by the partner. The Senior Manager, Program Sales must insure proper and continuous coaching of the sales reps. In addition, the Sr. Sales Manager must insure the teams is proper counseling under-performing sales reps and insure the sales teams are achieving the service levels set forth by the partner. The Senior Manager, Program Sales must facilitate ongoing training for the sales teams and their sales team managers. The must insure the personnel are aching professional and personal growth to enhance the growth of the department.

4. Responsible for setting, measuring, and implementing monthly and quarterly goals for all program personnel especially sales or lead generation quotas and attainment of client revenue objectives. Work with Program manager, superior, and partner to establish metrics for inbound and outbound sales teams. Responsible for meeting all sales metrics established. The Senior Manager, Program Sales will do this by recruiting and training quality people, coaching and observing daily work streams, and by growing and managing the programs sales managers. Metrics could include: outbound dials, inbound skill set times, inbound calls taken, close %, abandon rates, average line items per order, revenue booked/invoiced, accounts profiled, email address obtained, RMA $ / %, etc. This position is responsible for the overall communication of the programs sales successes, failures and issues to the program manager, superior and partner.

5. Other duties as assigned.

 Sales Representative Sales 4/23/2018 [ APPLY NOW ]
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REF NO: SL-1362
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  A successful Inside Sales Representative will have a minimum of 1 year sales experience with a proven track record and a strong desire to exceed expectations and sales initiatives. Additionally you will need:
Ability to speak, read and write fluent English
Ability to speak, read and write fluent Spanish
High school diploma required; four year degree a plus
Exemplary communication skills and superior listening skills
Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment
Highly motivated and goal-oriented
Takes direction well while also demonstrating leadership capabilities
Creative decision making skills and proven ability to work independently
Strong attention to detail and follow-up skills
Knowledge of MS Excel and Office and basic use of voicemail and electronic mail systems

Responsibilities :  Job Responsibilities

In addition to demonstrating sales and business development expertise, our Inside Sales Representatives have additional responsibilities, including:
Contacting existing customers via telephone and email on a daily basis
Consulting with clients to provide the best solution for their business goal
Building customer relationships and managing accounts while increasing program revenue
Developing accounts and growing strategic relationships
Using existing client data to provide custom recommendations tailored to client goals
Processing orders set by the customer regularly
Other related duties as assigned.

Description :  Spanish-English Bilingual Inside Sales Representative - Representante de Ventas Bilinge Espaol - Ingls

TeleTech is offering you an astounding opportunity to represent an online Search Engine Giant. You will work as part of a team of top class sales professionals, growing and developing your extensive client base in an innovative and fast paced environment.

As an Inside Sales Representative, you will be part of an award-winning sales and business development team for one of the worlds fastest growing companies.

If you are fluent in English and Spanish, highly motivated, enthusiastic, and driven by results, this may just be the career youve been seeking. Our current staff has an average tenure of nearly double that seen in similar customer service environments. In other words... once you join, you'll find a home. Our employees say they particularly appreciate...

Sharing Technical & Computer Savvy Skills

Multicultural Team

Ability to immerse yourself and your family into an English-speaking environment,
while working closely with others with similar cultural backgrounds

Relocation Assistance

Benefits package

Having a successful sales track record while providing outstanding customer service and business development can be challenging, so we offer our Inside sales Representative a competitive salary and benefits package that includes:
Competitive annual base salary plus bonus based on performance
Excellent relocation package to assist you in moving to Dublin (Including flight assistance and 7 Nights hotel accommodation).
Continuous paid training on the latest technology
Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
Private Pension and Life assurance
On site canteen
2O annual leave days + 9 statutory days entitlement
Potential for rapid advancement in many fields, and throughout 17 countries!

 Team Leader Manufacturing / Operations 4/23/2018 [ APPLY NOW ]
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Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Qualifications:
Minimum of 6 months tenure/experience with TeleTech.
Understanding of TeleTechs business, core values, and goals.
Strong verbal and written communication skills are required.
Six months experience and/or previous management experience is preferred.
Previous coaching experience is an asset.
High customer service orientation.
Working knowledge of computer applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, or ability to learn technology quickly.
High level of integrity, honesty, and judgment are required.
Must have the ability to manage multiple, complex, on-going tasks and/or projects.
Able to problem solve and system troubleshoot.
Ability to lead and partner successfully.
Proficient English, both written and verbal skills.
Open, honest, enthusiastic, and empathetic manner when dealing with people
Strong attention to detail and desire to follow procedures.
Ability to work flexible shifts.
Must currently be in good standing (i.e. not on corrective action).

Description :  Operations Team Lead

Operations team leads are responsible for a teams performance, development, mentoring, and coaching, to meet and continuously improve both TeleTech and client metrics. Team Leads primarily support a single client to meet/exceed client expectations, ensure billable hours are on track, and the teams goals are attainable.

Team Leads responsibilities and expectations include, but are not limited to:
Focus on team performance; provide motivation and support to enhance engagement and success in attaining targets and goals.
Hold team accountable for meeting all performance indicators/metrics using reporting tools, such as Kronos and Empower, scheduling team meetings, one-on-ones, and monitoring calls.
Available for support for associate questions, issues, and customer escalations.
Ensure a quality customer experience on every call, resolution of issues, attendance, reliability, and reduction of attrition.
Lead staff in accordance with policies and procedures of TeleTech.
Responsible to meet team productivity and quality goals.
Additional project and/or initiative work (if applicable) benefiting the program.
Ensuring good communication with managers and other team leads.
Monitor calls, gather information from Locus/Empower, analyze data, observe the process, and lead efforts to consistently improve each call and performance.
Challenge every aspect of the processes. Any recommended changes must be monitored and measured to ensure bottom-line impact to the process.
Ensure quality scores are meeting client requirements.

 Other Education / Training / Teaching 4/23/2018 [ APPLY NOW ]
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REF NO: TRN-1262
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
Strong understanding of Teletechs business, core values, and goals
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
High level of integrity, honesty, and judgment
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Strong attention to detail and desire to follow procedures
Strong verbal and written communication skills
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint),
Oracle, Kronos or ability to learn technology quickly
Background in training and/or adult learning
Trainer Certification
Preferred Qualifications
Knowledge of call center business
Call center experience

Description :  Trainer

Learning and Leadership Development Trainer
Learning and Leadership Development (L&LD) Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. L&LD Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards. L&LD Trainers are expected to have a thorough working knowledge of TeleTechs policies and procedures as well as client requirements related to training duties. L&LD Trainers are responsible for the overall outcome of new hires classes and client required trainings. This responsibility includes evaluating associate performance throughout training and providing necessary coaching and development to ensure associates graduate from new hire training successfully.

 Other Legal/Lawyers 4/23/2018 [ APPLY NOW ]
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Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :   BS/BA in Business, Criminal Justice or equivalent work experience.
CFE (Certified Fraud Examiner).
Experience in investigation or similar capacity
Experience in CIC management.
Call center management experience or equivalent
Background in internal investigations a must
Experience in current core procedures and processes
Strong project management capabilities including planning, managing and scheduling.
Excellent organization skills and able to manage multiple and changing priorities
Excellent interpersonal and customer interaction skills to include communications, presentation and conflict resolution skills
Time management skills
Experience in a Windows NT environment as well as various software applications including MS Office Suite.
MS Project
Strong written and verbal communication.
Must be willing to travel

Description :  Compliance and Fraud Management

TeleTech is an organization that spans more than 20 countries, 6 continents and nearly 50 languages. At TeleTech our opportunities in Risk Management, Finance and Accounting lead to a successful career for bright, results oriented and energetic professionals. A publically-traded company, TeleTech Holdings, Inc. (NASDAQ: TTEC) allows you to put your financial expertise to work for a leading provider of technology enabled business process outsourcing and strategic consulting solutionsand one of the most geographically diverse companies in the world. All that while living and working in one of the most beautiful places in the world Colorado.

From financial analysts and reporting specialists to internal auditors and tax managers, TeleTech offers a wide range of exciting positions that will allow you to realize the rewards of a fast-paced career in accounting and finance while enjoying the benefits of our collaborative team environment.

Position Summary:

This position will lead the enterprise-wide Fraud Investigation and Training function. The position reports to the Director of Compliance and Fraud Prevention, and is a direct liaison with the Human Capital and Operations teams. The Senior Manager of Compliance and Fraud Prevention is charged with 1) resolving potential fraud matters, 2) developing continuous improvement programs for Operations that minimize fraud activity and maximize revenue recovery for the client, 3) leading operations reviews to ensure implementation of operational improvements, 4) working closely with the Information Security department and investigating any issues brought forth from the information security tools as needed 5)influencing clients to improve systems and processes and 6) interfacing with law enforcement for the purpose of prosecution as necessary. The incumbent will be responsible for the planning, coordination and training of human capital investigators, staffed according to client demand.

Manage, Compliance and Fraud Prevention: Duties & Responsibilities

Leads and manages all fraud investigations. Conducts independent investigations based upon the discovery of situations that potentially involve fraud or abuse of systems, and violations of the Code of Conduct. Establish plans and processes to carry out Investigations related to fraudulent operating activities including goal setting, audit/investigation plans and performance results. Be the subject matter expert and lead of fraud investigations.
Oversee the conduct of site reviews to determine and detect vulnerabilities in systems and/or policies/procedures that may potentially lead to fraudulent activity and/or abuse.
Develop and prepare Fraud Alerts suitable for review by site management and employees. Direct the preparation of detailed reports and analysis of fraud investigations. Provide management with recommendations to improve fraud prevention awareness.
Oversee the development of written policies and procedures to guide the Fraud Prevention and Investigation process to ensure consistent compliance and standards of performance. Develop Best Practice solutions to fraud prevention.
Develop relationships and associated processes with SDDs and operations teams, the clients key security experts, and local and federal law enforcement officials to identify and bring resolution to long-term issues.
Oversee the evidence protection processes to support prosecution of fraudulent perpetrators.
Provide detailed and top level reporting on current fraud investigations to Operations and Risk Management and the client as needed.
Conduct Case Management System and investigation training/consultation to HC Delivery and functional departments. Conduct investigation training/consultation to functional departments.

 Other Tech Contract / Information Technology 4/23/2018 [ APPLY NOW ]
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REF NO: TC-0636
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  
- Technical skills include LAN/WAN, VoIP, transmission concepts and T1
- Experience with the Avaya Adjuncts is preferred
- SIP experience a plus
- Excellent computer skills, project management skills, coordination of implementation teams, telephony programming

TSGs benefit package includes medical and dental insurance, Simple IRA with employer match, vacation, and employer sponsored events. We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits.

Description :  Avaya Telecommunications Senior Field Engineer

At Technology Solutions Group (TSG), a subsidiary of TeleTech, we are actively hiring to meet the demands of our fast-growing business! As a premier partner of Avaya and Microsoft, we are a national, world-class communications provider of systems integration, telephony, contact center and data networking solutions and services.
TSG is currently recruiting Field Engineers who will be based out of our corporate office in Aurora, IL.

Key Responsibilities:
- Install and Configuration of Avaya servers (S8300, S8800s, DL360s, etc)
- Install in configuration of Avaya Gateways (G700s G350s, G430s, G450s, G650s, etc)
- Programming related to CM5 and CM6
- Firmware upgrades/Service packs
- Working knowledge of RFA/PLDS is a benefit
- Installation of IP sets
- Position involves all phases of implementing telephony systems (including VOIP technology) with end user customers
- Responsibilities include designing, programming, training and troubleshooting
- The position interfaces with customers on a daily basis and requires a friendly, professional interpersonal approach
- Some overtime work/travel is required


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