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  Job Position Job Category Posted On Action
 Sales Sales 12/13/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: SL-1430
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Desired Skills:

SalesForce Service Cloud, Salesforce Administrator, Salesforce Developer Certifications
CRM, Interaction Management, CTI, Case Management and Technologies that Support these



Skills and Experience required:

1 to 2 years helpdesk or customer support experience required
Ticketing system knowledge (Salesforce, Jira, Siebel, ServiceNow)
Understanding or experience with Salesforce platform, or other enterprise software or Software as a Service model
Oracle, My SQL, MS SQL Server database knowledge or experience is preferred
Debugging, troubleshooting and IE experience
Fluent in English
Microsoft Word and Excel proficiency
HTML experience
Knowledge of system integration solutions or product middleware
Demonstrated attention to detail, problem solving skills and strong work ethic.
Highly motivated and a self-driven team player
Solid verbal, written, presentation and interpersonal communication skills
Proven time management skills in a dynamic development environment

Description :  Salesforce Administrator

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of comprehensive technology enablement services that puts customer engagement at the core of business success. Founded in 1982 and headquartered in Englewood, CO, TeleTech offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for our Global 1000 clients and their customers.

We are currently searching for a Salesforce Administrator to support our growing CRM / SalesForce Systems Integration Practice. The ideal candidate will be a self-starter with excellent communication skills and interpersonal skills with the ability to perform autonomously in a fast paced environment in support of our saleforce.com integration projects working with external clients. This role will work heavily with Management, Operations, Clients and other development teams to accomplish the goals for multiple implementations.

Role Responsibilities:

Perform data creation, administration and management
Maintain, administer and monitor user set-up, logins and password resets
Perform reporting, monitoring and support in a Helpdesk/Service Desk capacity
Provide service in accordance with Service Level Agreements
Participate in team meetings with management, operations, development teams and external clients
Attain quarterly and annual objectives assigned by management.

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 Qa Supervisor Education / Training / Teaching 12/13/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
Mexico
REF NO: TRN-1268
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Duties and Responsibilities:
Reviews learning materials/courses including eLearning (WBT) and assessments using established processes and checklists to ensure standardization in style, layout, design, and functionality
Tests functionality of multimedia projects including videos, demos, and sandboxes (simulated system environments for learning)
Continually focuses on developing tools and processes to enhance quality control testing process and/or decrease review time

Description :  QA, Associate Instructional Designer

Job Specifications
College degree or equivalent experience in multimedia, technology, and/or training
Strong understanding of Multimedia and Instructional Design principles
Knowledge of HTML and XML
Excellent written and oral communication skills; strong English grammar knowledge
General knowledge of learning management systems a plus
Strong attention to detail and desire to follow procedures
Ability to manage responsibilities and priorities in a fast-paced and time-critical environment
Excellent computer skills in Microsoft Office and ability to learn technology quickly
Functional testing/editing experience/knowledge



TeleTech is helping organizations transform the customer experience. This means we need to recruit and retain great talent. Talent to execute on the customer experience as it is today... talent to imagine the customer experience of tomorrow and the talent to guide both.

Because of this, the Learning Development team at TeleTech is integral to the success of our business. There is a consistent and steady need to help us build and sustain best in class curricula and learning solutions across our global organization. For this role, we need strategic do-ers.

What the role really does

A results-oriented Quality Assurance Associate ensures accuracy of blended learning curricula and course content by reviewing learning and multimedia products. The QA Associate will support internally facing learning initiatives as well as externally facing learning projects for our global clients. A successful candidate will have a strong eye for detail and an ability to find errors where others may miss them.

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 Other Human Resources 12/13/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: HR-0260
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Job Specifications:
3-5 years Strong Benefit and Health and Wellness background.
Proven track record of successful implementation and administration of Health and Welfare benefits.
Excellent project management, customer service, and client relationship skills.
Outstanding communication and presentation skills
Excellent attention to detail with strong analytical and problem solving skills
Proficiency with Excel, PowerPoint, MS Word and MS Publisher

TeleTech is one of the largest and most geographically diverse global providers of technology-enabled business process outsourcing solutions. Our integrated global solutions are provided by approximately 45,000 employees utilizing 35,600 workstations across 68 delivery centers in 16 countries. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to increase their operating efficiencies. TeleTech and its subsidiaries support more than 270 business process outsourcing programs serving approximately 90 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries.

Description :  Supervisor of Benefits, Health & Wellness

TeleTech is searching for a dynamic individual to fill a Human Capital U.S. Benefits & Health and Wellness Supervisor position. Candidate must have experience with:

Our Human Capital Benefits & Health and Wellness Supervisor Duties & Responsibilities will include:

Management of up to 6 Health and Wellness Navigators
Coordination of national Health and Wellness program among the 20+ Health and Wellness Navigators across the U.S.
Day to day contact for Corporate and remote Benefits and Health and Wellness program
Management of day to day Ask HC knowledge base and ticketing system for Benefit questions
Vendor Management for Health and Wellness benefits
Management of internal Wellness Incentive and Raffle processing for employees
Reporting for daily, monthly and quarterly Benefit and Health and Wellness program
Creation and tracking of KPI and ROI analysis to justify ongoing investment in Health and Wellness program
Coordinating one on one executive new hire benefit meetings
Contact for all purchase request and purchase orders for the Global Benefits team
Meet with employees going on short term disability to discuss options and benefit coverage during leaves
Contact for Corporate and acquired groups for company dependent audit
Weekly new hire benefit orientation contact
Coordinate Benefit Appeal process with Benefit Appeal Committee
Assist with HRMS Oracle and R12 upgrades and testing
Assist with ongoing processing of error reports and general data clean up in Oracle
Create custom reports in Oracle Discoverer and manipulate data in Excel using complex formulas if needed. Ability to load, manipulate, audit, and report on data in Oracle Discoverer or other applicable systems.
Act as an escalation point for end-users who are experiencing difficulties in using HRIS. Highlighting general system issues, up to troubleshooting including the research and identification of root causes and their resolution

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 Other Management / Consulting 12/13/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0264
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
Strong understanding of Teletech's business, core values, and goals
Strong interpersonal skills in dealing with a diverse population
High customer service orientation
High level of integrity, honesty, and judgment
Ability to respect and ensure strict confidentiality of customer data.
Demonstrated multi-tasking capability and proven success in fast paced environment
Strong attention to detail and desire to follow procedures
Strong verbal and written communication skills
Working knowledge of applications such as MS Office (Excel, Access, PowerPoint), MS SQL, Empower, Oracle, Kronos and ability to learn technology quickly
Analysis and logic skills
Reporting
Troubleshooting
Preferred Qualifications
Knowledge of call center business
Call center experience
Six Sigma Certification

Description :  Reporting Specialist

Reporting Specialists are responsible for collecting, summarizing and inputting data for various internal and external reports. They prepare variety of standard and ad hoc custom reports related to Associate metrics such as average handle time (AHT), customer satisfaction scores (CSAT), key performance indicators (KPIs), etc., as well as other necessary reports at different levels. Reporting Specialists extract and compile data from different databases, utilize various reporting tools such as Excel, Access, and MS SQL to produce reports based upon end user needs. They review data for accuracy and resolve issues when needed. Reporting Specialists are expected to have a thorough working knowledge of TeleTech's policies and procedures as well as client requirements, expectations and metrics related to reporting.

Key Performance Objectives

1. Achieve 100% of accuracy and timeliness of reports. Reporting Specialists have daily, weekly, and monthly reports that must be run in timely and accurate manner. They work with multiple data sets to ensure complete and accurate data. Reporting Specialists need to meet timeliness requirements for metrics collection and reporting and utilize appropriate resources to generate solutions. They systematically archive and store raw data used in reports.(Time management, achievement motivation, results orientation, efficiency, accountability)

2. Learn key business objectives, timeframes, and requirements associated with each reporting goal and task. Become a reporting process and system expert. This includes high level of knowledge of TeleTech's and client's practices, policies, and requirements and having a thorough understanding of systems and tools that are used to extract data and run reports. Adapt quickly to any changes in the reporting process. Be able to troubleshoot issues, validate data and report issues that might impact data. Understand client's requirements for each report while strictly adhering to TeleTech's policies. (Attention to detail and process, follow-through, technical knowledge, ability to learn)

3. Understand and improve the key success metrics associated with reporting. These include:
Reporting accuracy - 95% tickets close without errors
Ability to close project/ticket in timely manner based on current departmental criteria
Customer Satisfaction (CSAT)
Reporting Specialists should identify opportunities for improvements in reporting systems and processes and participate in efforts to constantly improve current reporting process and communicate their ideas to their managers regularly. (Observation, innovation, creativity, collaboration, communication)

4. Deliver consistent high quality customer service. Respond to all customer (internal/external) requests within the established time frames. Maintain a positive, respectful and caring attitude when working with others. Communicate problems clearly and reassures customers that issues will be resolved quickly and delivers with minimum long term impact. Proactively share all issues with management and other team members. Take personal responsibility for solving and finding solutions. Reporting Specialists work closely with Operations team, Quality Assurance, Workforce, as well as might have a direct contact with a client. (Customer focus, friendly, helpful, accountability, diplomacy, communication)

5. Escalate reporting issues as appropriate. Clearly identify reporting issues including the scope of the problem and relative urgency. Provide clear documentation of the issue to the appropriate team. Answer questions and assist in isolating the root cause of problems/errors in the reports. Participate in testing solutions to ensure problems have been resolved. (Problem solving, judgment, communication, system troubleshooting)


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 Other Accounting / Finance 12/13/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: ACC-0475
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  QUALIFICATION/REQUIREMENTS:

Maintain strict confidentiality.
Follow filing system methods.
Apply a common sense understanding to carry out detailed, but uninvolved written or oral instructions.
File documents and files quickly and accurately.
Capable of retrieving documents quickly and accurately, and deliver using interoffice methods.

Description :  Temporary File Clerk Needed

ESSENTIAL DUTIES AND RESPONSIBILITIES

Create new files as needed.
Organize and maintain file space.
File records in alphabetical or numerical order.
Email, Fax and photocopy files.
Ensure no materials in file are lost or misplaced.

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 Financial Analyst Accounting / Finance 12/13/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: ACC-0503
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Senior Financial Analyst

Essential Duties & Responsibilities:
Provide enterprise-wide oversight, guidance and strategic insight for IT departments
Responsible for preparing and reviewing the Annual Operating Budget and Quarterly forecasts for the business units supported.
Prepare consolidated monthly and quarterly reporting packages with review of key metrics, business drivers and trend analysis identifying variances to budget and historical comparisons for Senior Management.
Automate existing reporting packages by using various software tools and develop new management reports that are automated and flexible.
Identifies or develops cutting-edge analytical tools, models and methods for reporting in order to make key business decisions.
Demonstrate an understanding of the impact of problems across the organization and facilitate a collaborative solutions and process improvement.

What were looking for

An individual that will lead every day, live life passionately, seek first to understand and always do the right thing.while not being afraid to reach for the amazing!

Possesses excellent interpersonal communications and confidentiality skills.
Experience developing and maintaining relationships and ability to interact with all levels of the organization.
Impeccable integrity and trustworthiness and thrive in a dynamic and changing environment.
Absolute commitment to client service and customer satisfaction.
Strong sense of personal ownership and responsibility in accomplishing the organizations goals.
High energy and passion for FP&A to be in central role with significant senior level exposure.
Ability to thrive under pressure and in challenging situations
Innate organization and attention to detail abilities with a solid analytical base
Ability to proactively manage deadlines and goals
Business acumen and influencing skills are essential for success when working in a matrix environment
3-5 years experience in a financial analysis role
3-5 years experience with corporate budgets & in depth forecasting/planning
3-5 years experience with Advanced Excel
Hyperion experience is highly desirable but not required
BS degree is required
TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.

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 Financial Analyst Oil/Petroleum 12/13/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: ACC-0504
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Senior Financial Analyst

Essential Duties & Responsibilities:
Provide enterprise-wide oversight, guidance and strategic insight for IT departments
Responsible for preparing and reviewing the Annual Operating Budget and Quarterly forecasts for the business units supported.
Prepare consolidated monthly and quarterly reporting packages with review of key metrics, business drivers and trend analysis identifying variances to budget and historical comparisons for Senior Management.
Automate existing reporting packages by using various software tools and develop new management reports that are automated and flexible.
Identifies or develops cutting-edge analytical tools, models and methods for reporting in order to make key business decisions.
Demonstrate an understanding of the impact of problems across the organization and facilitate a collaborative solutions and process improvement.

What were looking for

An individual that will lead every day, live life passionately, seek first to understand and always do the right thing.while not being afraid to reach for the amazing!

Possesses excellent interpersonal communications and confidentiality skills.
Experience developing and maintaining relationships and ability to interact with all levels of the organization.
Impeccable integrity and trustworthiness and thrive in a dynamic and changing environment.
Absolute commitment to client service and customer satisfaction.
Strong sense of personal ownership and responsibility in accomplishing the organizations goals.
High energy and passion for FP&A to be in central role with significant senior level exposure.
Ability to thrive under pressure and in challenging situations
Innate organization and attention to detail abilities with a solid analytical base
Ability to proactively manage deadlines and goals
Business acumen and influencing skills are essential for success when working in a matrix environment
3-5 years experience in a financial analysis role
3-5 years experience with corporate budgets & in depth forecasting/planning
3-5 years experience with Advanced Excel
Hyperion experience is highly desirable but not required
BS degree is required
TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.

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 Financial Analyst Oil/Petroleum 12/13/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: ACC-0504
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Senior Financial Analyst

Essential Duties & Responsibilities:
Provide enterprise-wide oversight, guidance and strategic insight for IT departments
Responsible for preparing and reviewing the Annual Operating Budget and Quarterly forecasts for the business units supported.
Prepare consolidated monthly and quarterly reporting packages with review of key metrics, business drivers and trend analysis identifying variances to budget and historical comparisons for Senior Management.
Automate existing reporting packages by using various software tools and develop new management reports that are automated and flexible.
Identifies or develops cutting-edge analytical tools, models and methods for reporting in order to make key business decisions.
Demonstrate an understanding of the impact of problems across the organization and facilitate a collaborative solutions and process improvement.

What were looking for

An individual that will lead every day, live life passionately, seek first to understand and always do the right thing.while not being afraid to reach for the amazing!

Possesses excellent interpersonal communications and confidentiality skills.
Experience developing and maintaining relationships and ability to interact with all levels of the organization.
Impeccable integrity and trustworthiness and thrive in a dynamic and changing environment.
Absolute commitment to client service and customer satisfaction.
Strong sense of personal ownership and responsibility in accomplishing the organizations goals.
High energy and passion for FP&A to be in central role with significant senior level exposure.
Ability to thrive under pressure and in challenging situations
Innate organization and attention to detail abilities with a solid analytical base
Ability to proactively manage deadlines and goals
Business acumen and influencing skills are essential for success when working in a matrix environment
3-5 years experience in a financial analysis role
3-5 years experience with corporate budgets & in depth forecasting/planning
3-5 years experience with Advanced Excel
Hyperion experience is highly desirable but not required
BS degree is required
TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.

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 Other Tech Contract / Information Technology 12/13/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0700
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  We are looking for a Senior Avaya IVR Developer with skills in Advanced Speech Recognition IVR solutions, VoiceXML, grammar development, backend integration, and Java to join our growing CTI and Speech Solutions team. As an IVR Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in some implementation, design, development and heavy support, while interacting with the client facing teams and internal clients. You will work as part of a team located in the US that plays a key role in implementing solutions and delivering results.

Responsibilities:
Interpret and analyze business requirements to identify risks and design appropriate solutions
Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security
Collaborate with project team members to provide input to design specifications related to speech application
Develop IVR / Speech applications using Avaya Conversant, Avaya IR platforms, VXML, and Java
Integrate to backend systems such as web services, databases, legacy 3270, fax, CTI, and reporting
Develop simple grammars for speech applications
Understand differences between types of grammars (list, pattern, etc.), benefits and when each is appropriate to maximize accuracy for a given dialog

Required Skills/Experience:
5 to 8 years experience in VoiceXML IVR technologies
3 to 5+ years experience in Advanced Speech Recognition solution design and development
1+ year experience in grammar design, development (ABNF, GRXML), and testing
3+ years experience in speech tuning and grammar analysis
VXML, SSML, XML, JAVA, J2EE, JSP, .NET, C#, ASP, etc.
Proficient written and verbal skills
Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications
Strong knowledge of various speech engine capabilities and tuning concepts
Ideal candidate will have experience with Nuance and/or IBM WVS speech engines/tools
Ability to travel up to 40%. Will telecommute/work from home when not traveling to client sites.


In addition, the ideal candidate will have experience with:
Experience with Avaya Conversant and Avaya IR platforms including java development of custom elements
Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance OSR, Recognizer v9, RealSpeak 4.x, and Speechify
Nuance MRCP (SWMS or Nuance Speech Server) and Licensing components
Voice Biometrics and Nuance SpeechSecure and Verifier 4.0
IBM WVS
Implementing Natural Language applications and tools
Dictionary creation for ASR/TTS
SSML and tuning Text-To-Speech systems
VXML based IVR platforms such as CVP, GVP, AVP, Voxeo, and Voxify
Traditional IVR platforms such as Intervoice, Edify, or Nortel
Experience with web technology and application servers
Tomcat
WebSphere
IIS
Apache
WebLogic
Integration with back-end data systems and CTI
Cisco ICM, Genesys
Web Services, HTTP/XML
Database via SQL, JDBC/ADO.NET (MS SQL Server, Oracle, Informix)
CLEO / Legacy emulation (ex. 3270)
Fax
Reporting
Bilingual (Spanish) skills a plus

We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery and satisfaction.


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 Customer Service Representative Customer Service/ Call Centre 12/13/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-162
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  Customer Service Representative

Since 1982, TeleTech has grown to be a global leader in our field. We help the world's leading companies by providing exceptional service and support to their customers. Due to our continuing growth we are currently looking for enthusiastic people to join our team. If you are looking for the chance to grow your career with a leading global company then this is the opportunity for you!

Do you like making people smile?
To you, customer service is more than saying "have a nice day"; it's about making sure that your customer is happier at the end of the call than they were at the beginning. You take that responsibility very seriously. You are committed to providing the highest level of customer care by providing a prompt solution to their inquiries in a friendly and professional way.

Opportunity is Knocking. Answer the Door!
We have an amazing opportunity for you to provide best in class customer service and support for our clients. You will be on the front lines, and will be responsible for resolving customer inquiries on a daily basis. While you will be extensively trained you will not simply be repeating canned responses. Quite the contrary! You will be empowered to solve your customers' problems as you see fit, and to make decisions that you think serve the customer best. Your benchmarks for success will be your ability to solve the customers' issue in the first call and your success in building customer satisfaction and loyalty while keeping the customer informed of new products and services.

Who says Super Heroes can't be rewarded?
We know that the multitude of "thank you's" that you will receive on a daily basis do not pay the bills. That's why we also offer a highly competitive salary and a comprehensive benefits package, including:
Medical and dental
Tuition reimbursement
Paid vacation
401K
Discounts at many major retailers and restaurants
Working for TeleTech can be summed up in one word Opportunity. When you join our family you have the opportunity to do more, learn more, and be more than you ever thought possible. You will be part of one of the largest and fastest growing business process outsourcing companies in the world. You will learn what that is later, but the important thing to remember is that we're a people company, and as part of our family you will have the potential to take your career to exciting new places, because we will provide you with the training, support, and environment to succeed.

Mirror Mirror on the Wall, are You the Most Qualified One of All?
While ultimately it will be your positive attitude and energy that help you succeed, there are a few things you need to get started:
High School diploma or equivalent
At least six months of customer service experience
Call center experience preferred
Competency using Windows
Well polished communication and verbal skills
Ability to multi-task, in a fast paced and vibrant work environment
Flexibility to work in a 24/7 environment will make you especially attractive to us

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