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  Job Position Job Category Posted On Action
 Customer Service Agent Customer Service/ Call Centre 1/22/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-195
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  Bilingual - Spanish Speaking Customer Service

Since 1982, TeleTech has grown to be a global leader in our field. We help the world's leading companies by providing exceptional service and support to their customers. Due to our continuing growth we are currently looking for enthusiastic people to join our team. If you are looking for the chance to grow your career with a leading global company then this is the opportunity for you!

Do you like making people smile?

To you, customer service is more than saying "have a nice day"; it's about making sure that your customer is happier at the end of the call than they were at the beginning. You take that responsibility very seriously. You are committed to providing the highest level of customer care by providing a prompt solution to their inquiries in a friendly and professional way.

Opportunity is Knocking. Answer the Door!

We have an amazing opportunity for you to provide best in class customer service and support for our clients. You will be on the front lines, and will be responsible for resolving customer inquiries on a daily basis. While you will be extensively trained you will not simply be repeating canned responses. Quite the contrary! You will be empowered to solve your customers' problems as you see fit, and to make decisions that you think serve the customer best. Your benchmarks for success will be your ability to solve the customers' issue in the first call and your success in building customer satisfaction and loyalty while keeping the customer informed of new products and services.

Who says Super Heroes can't be rewarded?

We know that the multitude of "thank you's" that you will receive on a daily basis do not pay the bills. That's why we also offer a highly competitive salary and a comprehensive benefits package, including:
? Medical and dental
? Tuition reimbursement
? Paid vacation
? 401K
? Discounts at many major retailers and restaurants
Working for TeleTech can be summed up in one word? Opportunity. When you join our family you have the opportunity to do more, learn more, and be more than you ever thought possible. You will be part of one of the largest and fastest growing business process outsourcing companies in the world. You will learn what that is later, but the important thing to remember is that we're a people company, and as part of our family you will have the potential to take your career to exciting new places, because we will provide you with the training, support, and environment to succeed.

Mirror Mirror on the Wall, are You the Most Qualified One of All?

While ultimately it will be your positive attitude and energy that help you succeed, there are a few things you need to get started:
? High School diploma or equivalent
? Bilingual in Spanish
? Customer service experience
? Call center experience preferred
? Competency using Windows
? Well polished communication and verbal skills
? Ability to multi-task, in a fast paced and vibrant work environment
? Flexibility to work in a 24/7 environment will make you especially attractive to us
Ready to step up? Let's get started.


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 Customer Service Representative Customer Service/ Call Centre 1/22/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-196
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Come meet the team at our new address at 830 Canterbury Rd., Westlake, OH 44115.


If this describes you ?
?Customer-service oriented
?Outgoing & Kind
?Passionate & Motivated
? then, APPLY TODAY!

Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customer's needs first.

In this position, you'll be fielding questions from customers of Fortune 500 brands. You'll be assigned to an account and have full training on the product or service which you'll be assisting customers with. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them get the most out of their products or services.

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:
And here's the important stuff? TeleTech provides our associates with:

?Competitive salary
?Advancement and Career Opportunities


What we're looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

?High School Diploma or equivalent
?6 months or more of customer service experience
?Competency using Microsoft Windows
?Exceptional Communication & Verbal skills
?Ability and desire to excel in a fast-paced work environment.

Are you ready to accept the challenge? Because TeleTech is ready for YOU!


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 Other Manufacturing / Operations 1/22/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: OPN-395
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Instructional Designer

TeleTech is helping organizations transform the customer experience.

The world has changed. Innovative technologies, social media, high customer expectations, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TeleTech leads the way.

We hire only first-class, highly qualified and passionate people to help us to build exceptional customer experiences.

What It Means to be an Instructional Designer at TeleTech

The Instructional Designer at TeleTech serves a critical role in the business? understanding the internal and external customer needs and then interpreting and transforming them into training and resources that serve to onboard and up-skill the employees working in that field. This means that the training being delivered has a direct impact on the productivity and the services delivered to our clients worldwide.

The successful employee in this role will conceive, design, and develop training programs and materials utilizing the latest instructional and distribution methods. He or she will build e-Learning, instructor-led or blended solutions to best suit the content and audience. The TeleTech Instructional Designers build upon contemporary methods of adult learning theory, social and mobile learning, and curriculum design to shape e-learning, instructor-led, and blended approach education and guidance. They are accountable for completing deliverables and projects on time. Instructional Designers are expected to understand the big picture of call center performance requirements and design training to meet those needs. They work closely with other Instructional Designers including Lead Instructional Designers (IDs), Project Managers (PMs), Subject Matter Experts (SMEs), Media, Quality Assurance (QA), as well as Training Team and Design and Delivery Managers.

TeleTech?s culture exemplifies an accelerated pace, customer-centric, and collaborative work environment that fosters unlimited opportunities for personal growth and development.

What we?re looking for?

An individual that will lead every day, lives life passionately, seeks first to understand, acts as one and will do the right thing?.while not being afraid to reach for the amazing! Of course, there are some other requirements too. These include:

? Strong understanding of Teletech?s business, core values, and goals
? Strong organizational skills and interpersonal skills in working with a diverse population
? High customer service orientation
? Strong attention to detail and desire to follow procedures
? Knowledge of and practical application of Adult Learning Theory and instructional design principles
? Excellent written and oral communication skills; strong technical writing skills
? Ability to manage responsibilities and priorities in a fast-paced and time-critical environment
? Basic Project Management skills
? Strong Time Management skills
? Excellent presentation/facilitation skills
? Instructional Design experience
? Excellent computer skills in Microsoft Office and ability to learn technology quickly
? Demonstrated commitment to a teamwork environment
? Background in training/teaching and/or adult learning, preferred
? Knowledge of call center business and/or experience, desired
? Experience using e-Learning software such as Captivate, preferred
? Knowledge of Adobe Photoshop, Flash, HTML principles, preferred


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 Customer Service Representative Customer Service/ Call Centre 1/22/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-209
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  TeleTech is now accepting applications. Join our team of upbeat, friendly Customer Service Associates.

If this describes you ?
1. Customer-service oriented
2. Outgoing & Kind
3. Passionate & Motivated
? then, APPLY TODAY!

Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customer's needs first.

In this position, you'll be fielding questions from customers of Fortune 500 brands. You'll be assigned to an account and have full training on the product or service which you'll be assisting customers with. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them get the most out of their products or services.

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:

And here's the important stuff? TeleTech provides our associates with:

1. Competitive salary + bonuses
2. Advancement and Career Opportunities
3. Tuition Reimbursement & Retirement Savings
4. Employee Rewards and discounts

What we're looking for:

Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:
1. High School Diploma or equivalent
2. 6 months or more of customer service experience
3. Competency using Microsoft Windows
4. Exceptional Communication & Verbal skills
5. Ability and desire to excel in a fast-paced work environment.

Are you ready to accept the challenge? Because TeleTech is ready for YOU!


APPLY NOW
 Sales Sales 1/18/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: SL-1407
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Primary Skills:

1 to 3 years experience
Excellent problem solving and process improvement skills
Exceptional attention to detail. Error rate close to zero percent is a must.
Excellent written and verbal communication skills for email, phone, social tools and presentation materials.
Understanding of standard business practices related to Sales Operations organizations
Bachelors Degree in Business with a minor in Management Information Systems, Computer Information Systems or Finance

Description :  At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive cloud and premised based solution offerings that include contact center, web and speech self-services. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

We currently have an opening for a Sales Operations Analyst to join our Sales Operations team. This is an ideal role for someone who has business operations knowledge in the technology field that has a high attention to detail that can perform complex technical writing. Individuals, or recent college graduates that have a business degree with a minor in Management Information Systems or Finance is ideal. The successful candidate will be highly driven, a quick learner with attention to detail that is eager to work in a fast-paced, dynamic sales operations environment.

Responsibilities

Provide pricing reviews of proposed client solutions
Work and collaborate with our sales teams to help create complex software and hardware price quotes
Assist in the completion of sales proposal forms
Assist with partner Bid Assurance (A2Q) process
Assist in creation and writing of sales proposal forms as needed
Support Sales Solutions Operations Manager in any activities related to Cisco Solutions Operations.
Post documentation for group in network share repository
Work in a team-oriented, cross-departmental environment interacting closely with project delivery teams, Service Delivery Managers, Solutions Architects, Solutions Engineers and Business Developers.

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 Other Legal/Lawyers 1/18/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: LEG-080
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Requirements:

BS/BA in Business, Criminal Justice or equivalent work experience.
CFE (Certified Fraud Examiner).
Experience in investigation or similar capacity
Experience in CIC management.
Call center management experience or equivalent
Background in internal investigations a must
Experience in current core procedures and processes
Strong project management capabilities including planning, managing and scheduling.
Excellent organization skills and able to manage multiple and changing priorities
Excellent interpersonal and customer interaction skills to include communications, presentation and conflict resolution skills
Time management skills
Experience in a Windows NT environment as well as various software applications including MS Office Suite.
MS Project
Strong written and verbal communication.
Must be willing to travel


Description :  Compliance and Fraud Management

Manager, Compliance and Fraud Prevention

TeleTech is an organization that spans more than 20 countries, 6 continents and nearly 50 languages. At TeleTech our opportunities in Risk Management, Finance and Accounting lead to a successful career for bright, results oriented and energetic professionals. A publically-traded company, TeleTech Holdings, Inc. (NASDAQ: TTEC) allows you to put your financial expertise to work for a leading provider of technology enabled business process outsourcing and strategic consulting solutionsand one of the most geographically diverse companies in the world. All that while living and working in one of the most beautiful places in the world Colorado.



From financial analysts and reporting specialists to internal auditors and tax managers, TeleTech offers a wide range of exciting positions that will allow you to realize the rewards of a fast-paced career in accounting and finance while enjoying the benefits of our collaborative team environment.



Position Summary:



This position will lead the enterprise-wide Fraud Investigation and Training function. The position reports to the Director of Compliance and Fraud Prevention, and is a direct liaison with the Human Capital and Operations teams. The Senior Manager of Compliance and Fraud Prevention is charged with 1) resolving potential fraud matters, 2) developing continuous improvement programs for Operations that minimize fraud activity and maximize revenue recovery for the client, 3) leading operations reviews to ensure implementation of operational improvements, 4) working closely with the Information Security department and investigating any issues brought forth from the information security tools as needed 5)influencing clients to improve systems and processes and 6) interfacing with law enforcement for the purpose of prosecution as necessary. The incumbent will be responsible for the planning, coordination and training of human capital investigators, staffed according to client demand.




Manage, Compliance and Fraud Prevention: Duties & Responsibilities

Leads and manages all fraud investigations. Conducts independent investigations based upon the discovery of situations that potentially involve fraud or abuse of systems, and violations of the Code of Conduct. Establish plans and processes to carry out Investigations related to fraudulent operating activities including goal setting, audit/investigation plans and performance results. Be the subject matter expert and lead of fraud investigations.
Oversee the conduct of site reviews to determine and detect vulnerabilities in systems and/or policies/procedures that may potentially lead to fraudulent activity and/or abuse.
Develop and prepare Fraud Alerts suitable for review by site management and employees. Direct the preparation of detailed reports and analysis of fraud investigations. Provide management with recommendations to improve fraud prevention awareness.
Oversee the development of written policies and procedures to guide the Fraud Prevention and Investigation process to ensure consistent compliance and standards of performance. Develop Best Practice solutions to fraud prevention.
Develop relationships and associated processes with SDDs and operations teams, the clients key security experts, and local and federal law enforcement officials to identify and bring resolution to long-term issues.
Oversee the evidence protection processes to support prosecution of fraudulent perpetrators.
Provide detailed and top level reporting on current fraud investigations to Operations and Risk Management and the client as needed.
Conduct Case Management System and investigation training/consultation to HC Delivery and functional departments. Conduct investigation training/consultation to functional departments.



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 Other Other 1/18/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: OTH-0639
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Associate Analyst, Sales Service Delivery

Position will encompass approval or rejection of new/existing/increase credit requests based on information available through credit reporting agencies, client financial information and/or direct information supplied by clients. Assignment of credit limits for new debtors with exposure up to $100,000 within established Financial Services Credit Matrix guidelines. Responsible for increasing credit limits for existing debtors, assign credit limits for prospective clients, update and research required information for the decision making process, research past due accounts and contact customer based on Finance Guidelines. Position will include a variety of reporting to Sales Management as directed by DAC Finance Manager or Director, and will also require direct communications with partner finance personnel.

Essential Duties & Responsibilities:

  • Properly manage time in processing credit applications and purchase orders.
  • Resolve credit and order issues to expedite credit release in a timely fashion, managing toward SLA requirements.
  • Properly maintain daily spreadsheet of application activity. Ensure all credit activity is properly documented on the credit matrix and in SAP. Assist in report activity primarily to the Sales Managers regarding order status.
  • Ensure adequate and precise communication to sales floor, as well as manager and client Finance when applicable.
  • Other duties as assigned.

    Job Specifications:

  • Must possess a high degree of attention to detail and strong organizational skills.
  • Ability to work under pressure is a necessity.
  • Minimum 2 years experience general commercial credit
  • Credit card fraud prevention experience preferred


  • APPLY NOW
     Account Director Advertising / Public Relations 1/18/2018 [ APPLY NOW ]
    logo_16983.gif TELETECH
    USA
    REF NO: ADV-0331
     
    Education :  Bachelors Degree
    Experience :  1 - 5 Years

    Skills :  Required Skills and Knowledge:

    Creative thinking and problem solving
    Strong interpersonal and communication skills
    Ability to collaborate effectively at all levels and functions
    Track record of leadership, coaching, and mentoring abilities
    Strong client-service abilities
    Proven ability to manage projects to successful completion, multi-task, and work within tight deadlines
    Sound business acumen
    Ability to lead a team effectively and provide direction to other members on the team
    Emerging negotiation skills
    Demonstrated prowess in all MS Office programs

    Qualifications & Experience:

    8+ years of related industry experience, preferably consulting, interactive, agency, or direct marketing experience
    Experience in B2B marketing preferably in online direct and acquisition driven role.
    College degree required, MBA or other advanced degree preferred
    3+ years of demonstrated track record of developing senior-level client relationships; strong client references are preferred
    Experience managing people
    Strong knowledge or experience in marketing and advertising, with particular emphasis on web design and development, direct marketing, paid media, strategy, and analytics

    Description :  Our continuously growing team is looking for a digitally-savvy Account Director with a transformational leadership approach to join WebMetro. The Account Director, working with VP(s), will be responsible for supporting excellence in delivery and strategic growth of assigned accounts. The ideal candidate will have a strong background in digital B2B marketing, design, search, lead generation and nurturing, SEO, mobile and analytics.

    The Account Director is a key contact with WebMetros clients. While managing across different functional teams which include paid media, SEO, creative/UX, delivery, consumer insights/analytics, the Account Director will work closely with clients to identify their specific needs and business objectives, and then help identify and implement products and services that help achieve the client's goals.

    Key Responsibilities:

    Client & Industry Relationships
    Owns client relationships in collaboration with VP(s)
    Runs day-to-day operations of specific account work streams
    Shares responsibility for 100% client retention by working with the leadership team to maintaining client relationships, proactively identifying client risks or opportunities, and managing client teams to effectively respond to client needs
    Works across multiple verticals while establishing a network of contacts
    Develop long-term relationships with strategic clients
    Build strong rapport with new and existing clients

    Engagement P&L Ownership:

    Assists in communicating progress of revenue to budget forecast to the team throughout the year
    Assists senior client partners in attaining P&L targets through a combination of existing business contributions and new business development
    Monitors P&L fluctuations to proactively identify risks and opportunities
    Assists in generating invoices on schedule and collect fees using guidelines set by the finance department
    Consistently cultivates a portfolio of new business efforts

    Team Management:

    Identify needs for project team members on assigned work streams
    Actively leads or participates in regular update meetings to facilitate ongoing internal and client communication
    Actively participates within highly-skilled client delivery teams to enhance and deepen client relationships
    Coordinates with Account Manager and/or Project Manager on matters concerning the project
    Assists with new employee on-boarding and training

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     Technical Support Staff Tech Contract / Information Technology 1/18/2018 [ APPLY NOW ]
    logo_16983.gif TELETECH
    USA
    REF NO: TC-0661
     
    Education :  Bachelors Degree
    Experience :  1 - 5 Years

    Skills :  Required Experience/ Technical Skills:
    High school diploma or GED required; Some college preferred
    Ability to understand and apply knowledge of policies, process, procedures, confidentiality, business ethics, transaction flow, transaction scripts and documentation requirements.
    Ability to download products/applications using various browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc.)
    Familiarity with operating systems.
    Ability to research, navigate and locate answers from WebPages and resources independently.
    Ability to install / uninstall applications in Windows.
    Ability to align communication styles with customers and display deep customer empathy
    Ability to communicate through written and verbal communication

    Preferred:
    Call Center experience, assisting customers with issues via phone, chat
    1(+) year of experience troubleshooting hardware and software.
    Ability to enable / disable antivirus, firewall and antispyware.
    Have used tax software in the past or have prepared own taxes; familiar with tax terminology



    Description :  TECHNICAL SUPPORT REPRESENTATIVE

    Technical Support will primarily assist customers who have begun using the tax software or online product that need assistance navigating or trouble shooting issues they experience within the product. They will also primarily assist customers who have completed their taxes using this software and are at the stage of printing and filing their returns. This fulltime seasonal role will also help customers with product selection and purchase inquiries, updating of billing information and data entry. Assist customers with both product/software inquiries, troubleshooting errors and other issues encountered during the installation / download procedures.

    For this position, we offer a competitive pay starting wage. This position is also eligible for Medical, Dental, and Vision benefits.

    Key Behaviors:
    Ability to adhere to work schedules, as well as the flexibility to work overtime when needed.
    Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
    Demonstrating a positive/understanding attitude in the face of difficult or challenging customer interactions. Having the ability to multi-task with multiple contacts at the same time.
    Having achieved a satisfactory level of technical and professional skill or knowledge in position-related
    Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
    Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
    Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.


    APPLY NOW
     Customer Service Representative Customer Service/ Call Centre 1/18/2018 [ APPLY NOW ]
    logo_16983.gif TELETECH
    USA
    REF NO: CS-133
     
    Education :  Higher Secondary
    Experience :  1 - 5 Years

    Skills :  What we're looking for:

    Motivated, Passionate, High Integrity, just some of the attributes valued at TeleTech.

    Of course, there are some other requirements too. These include:

    High School Diploma or equivalent
    Customer service experience
    Competency using Microsoft Windows
    Exceptional communication & verbal skills
    Strong soft skills
    Able to build strong rapport with customers
    Ability and desire to excel in a fast-paced work environment
    Ability to work a flexible schedule and support the hours of operations

    Are you ready to accept the challenge? Because TeleTech is ready for YOU!


    Description :  Customer Service Representative - Full Time and Part Time

    This opportunity will require you to work in Springfield, MO.

    TeleTech is hiring. Join our team of upbeat, friendly Customer Service Representatives.

    If this describes you

    Customer-service oriented
    Enjoy helping people
    Passionate & Motivated
    Interested in career advancement

    then, APPLY TODAY!

    Being a TeleTech Customer Service Representative can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customers
    needs first.

    In this position, you'll be fielding questions from customers of Fortune 500 brands. You'll be assigned to an account and have full training on the product or service which you'll be assisting customers with. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them get the most out of their products or services.

    Become a Member of the TeleTech Team

    TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

    What we offer:

    And heres the important stuff TeleTech provides our associates with:

    Competitive salary
    Advancement and Career Opportunities
    Health insurance
    Tuition Fee Reimbursement & Retirement Savings
    6 weeks of paid training



    APPLY NOW

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