Jobs Main >> Hospitality / Travel
logo_62275.png HILLTON GROUP
UNITED ARAB EMIRATES
Human Resources
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  Job Position Job Category Posted On Action
 Food & Beverage Coordinator Hospitality / Travel 5/19/2019 [ APPLY NOW ]
logo_62275.png HILLTON GROUP
United Arab Emirates
REF NO: FB-74554
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  Your day to day As a Food & Beverage Assistant you will be responsible for delivering the highest standard of food and beverages to all our customers, in order to ensure guest satisfaction. Serving customers in a friendly and professional manner, you’ll ensure their food and drink arrives smoothly and efficiently Responsible for ensuring the food and beverage facilities are always well presented, you’ll always be focussed on great customer experience. What we need from you We’re looking for someone who is naturally passionate about creating a great hospitality environment that delivers fantastic customer service. Ideally you will:- Be engaging, outgoing and confident- Have an eye for detail- Find achieving great customer service highly motivating What we offer •A competitive salary•28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)•Hotel based incentive schemes•Voluntary benefits including discounts on some travel, leisure time activities, health, retail and motoring•Discounted accommodation within the group with colleague rates at our other hotels•Excellent training and development opportunities within both the hotel and the company•Financial rewards for delivering sensational service•Free meals on duty

salary 6000AED per month

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 Customer Service Agent Hospitality / Travel 5/19/2019 [ APPLY NOW ]
logo_62275.png HILLTON GROUP
United Arab Emirates
REF NO: FD-84655
 
Education :  Higher Secondary
Experience :  Not Required

Description :  Your day to day ? Welcome guests in a friendly, prompt and professional manner. ? Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. ? Up-sell rooms where possible to maximize hotel revenue. ? Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. ? Issue, control and release guest safe-deposit boxes. ? Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. ? Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. ? May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. ? Promote team work and quality service through daily communications and coordination with other departments. ? Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. What we need from you High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: ? Remain stationary for extended periods of time ? Carrying or lifting items weighing up to 50 pounds ? Handling objects, products and computer equipment ? Use a keyboard to operate various property management and reservations systems, etc. Other: ? Communication skills are utilized a significant amount of time when interacting with guests and employees. ? Reading and writing abilities are utilized often. ? Basic math skills are used frequently. ? Problem solving, reasoning, motivating and training abilities are often used. ? May be required to work nights, weekends, and/or holidays
salary 6500 and per month

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