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  Job Position Job Category Posted On Action
 Other Tech Contract / Information Technology 3/30/2015 [ APPLY NOW ]
logo_13829.gif AROWANA CONSULTING
United Arab Emirates
REF NO: TC-0547
 
Education :  Masters Degree
Experience :  5 - 10 Years
Responsibilities :  
1. At least 8 years of Oracle Applications experience including at least two year of team management/leadership.
2. Lead should have implemented 4 end to end project.
3. Must have hands-on experience implementing Oracle HRMS ( Core HR, SSHR, Payroll, PMS, etc) and Payroll modules (at least two implementation should be in R12).
4. At least 4-5 full end to end HRMS and Payroll implementations projects cycles.
5. Should have extensive experience in the areas of business process analysis, requirement definition, and solution design.
6. Proficient in studying the user requirements and configuring the above functionalities within the solution, designing innovative solutions to meet business needs.
7. Must have Proven Experience with high levels of accountability; demonstrated initiative, flexibility, and ability to manage workload and achieve results with minimal supervision.
8. Should possess strong communication and client management skills.


Description :  
We are looking for a HRMS Techno Functional Consultant.

What Arowana Offers:

1. Excellent Global Exposure.
2. Opportunity to work on cutting edge technologies.
3. Attractive compensation.
4. Excellent growth opportunities.
5. Great Visibility.
6. Excellent opportunity to work on Multiple Domains.
7. Entrepreneur Experience.


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 Call Center Agent Tech Contract / Information Technology 3/30/2015 [ APPLY NOW ]
logo_16884.gif BDL GROUP
United Arab Emirates
REF NO: TC-0552
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  
1. Computer knowledge.
2. Previous experience.
3. Fluent Arabic and English skills.

Responsibilities :  
1. Answering the calls.
2. Assist the customers on the phone.
3. Manage the data by using PC.


Description :  
Call Center Agent needed for the office Sunday to Thursday 4pm - 9pm only!
Salary depends on the experience!

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 Administrative Assistant Tech Contract / Information Technology 3/30/2015 [ APPLY NOW ]
logo.gif EXCEL GLOBAL INVESTMENT
United Arab Emirates
REF NO: TC-0599
 
Education :  Higher Secondary
Experience :  Not Required

Skills :  Computer literate, Excel and Word proficient
Responsibilities :  Able to commit to overtime when required


Description :  Perform general admin duties
- Assist documentation and data entry duties
- Handle filing of documents and storing of materials
- Other ad-hoc duties assigned by supervisor


Requirements:

- Monday to Friday
- Working Hours: 9am to 6pm
- Able to commence work on short notice period
- Computer literate, Excel and Word proficient
- Able to commit to overtime when required

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 Marketing Tech Contract / Information Technology 3/30/2015 [ APPLY NOW ]
logo_18148.gif IYCON FZ LLC
United Arab Emirates
REF NO: TC-0647
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Should have lead management and CRM experience
Strong communication, sales and presentation skills
Goal oriented, flexible and creative under pressure
Knowledge of current marketing trends and multimedia platforms is essential
Strong budgeting, internet and computer skills
Attention to detail and ability to work under pressure
Ethical, high energy, accountable and dependable individual
Ability to work under pressure and within deadlines
Advanced knowledge of Word, Excel, Outlook and PowerPoint

Personal Skills:
Positive attitude and ability to learn quickly
Self-starter and ability to work independently
Ability to work with multicultural clients / team.
Ability to work with international team and client requirements
Ability to consistently deliver quality results and work on stringent timelines.
Ability to multitask without compromising on quality of deliverable.
Team player with good communication skills.

Responsibilities :  Develop and create marketing strategies
Develop and create roadmaps for new product launch and marketing
Prospect new customers through sales calls, direct mail, email
Organize and ensure smooth functioning of company’s events and sponsored events
Follow up on leads generated through events, web and other marketing activities
Ensure efficient lead management to ensure conversion to revenue
Maintain the company’s CRM to ensure details of customers are relevant
Maintain the companies Social Media channels
Independently create and manage content for Social media posts
Ensure internal and external brand promotion to develop and maintain the company’s band identity
Maintain relations with company’s customers and principle partners
Collate feedback and testimonials from customer on a regular basis
Basic administrative responsibilities


Description :  We are looking for “Marketing and Relationship Executive” who will be responsible for managing and executing the company’s marketing strategy, brand building, lead management, lead generation, customer and principle relationship management. The job scope includes maintain the company’s CRM and social media. This role has both tactical and strategic responsibility for supporting the achievement of revenue and income objectives.


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 Technical Consultant Tech Contract / Information Technology 3/30/2015 [ APPLY NOW ]
logo_18148.gif IYCON FZ LLC
India
REF NO: TC-0646
 
Education :  Masters Degree
Experience :  1 - 5 Years

Skills :  Experience in installing, configuring and maintaining Client - Server Based Applications.
Experience in installation and configuration of databases like SQL / Oracle in different environments. Experience with relational databases.
Knowledge of SQL or Oracle scripting (Basic to intermediate level).
Installation and configuration of web servers like APACHE, IIS on different environments.
Experience with Windows Server 2003/2008 operating systems
Experience with HTML/XHTML, JQuery and CSS (Intermediate level is fine)
Web programming experience, in either PHP, ASP.Net
Experience in requirement gathering, gap analysis, screen and database design including normalization
Minimum of 3 to 5 years work experience in the field of deployment of systems
Advanced knowledge of Word, Excel, Outlook and PowerPoint
Preference will be given to candidate experienced in project managing or implementation of ERP systems
Advance proficiency in written and spoken English

Personal Skills:

Positive attitude and ability to learn quickly
Self-starter and ability to work independently
Ability to work with multicultural clients / team.
Ability to work with international team and client requirements
Ability to consistently deliver quality results and work on stringent timelines.
Team player with good communication skills

Responsibilities :  Understanding client’s requirements.
Analysis of client business data.
Write, change and customize codes as per client requirements (Intermediate Level).
Create and maintain functional or technical documentation related to the application
Installation and configuration of application on various Networks.
Configure application for given business requirements.
Identify and introduce process improvements.
Provide on-site and remote services to Clients.
Provide support during UAT.
Exposure to client interaction for requirements analysis, application support, defect analysis/resolution, Onsite customer interaction support/operations support/requirement gathering/
Work at various customer sites for prolonged period
Present to middle to top level client executives.
Travel nationally and international as part on implementation and training
Deliver customized client training
Manage client expectations
Train peers on skills learnt, improve team knowledge and skills.


Description :  We are looking for “Techno Functional Consultants” who will be responsible for presales and implementation of IYCON solutions. The job scope includes proof of concept building and customer presentations and requires professionals who are willing to work in a multidisciplinary and dynamic environment.

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 Other Tech Contract / Information Technology 3/30/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0636
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  
- Technical skills include LAN/WAN, VoIP, transmission concepts and T1
- Experience with the Avaya Adjuncts is preferred
- SIP experience a plus
- Excellent computer skills, project management skills, coordination of implementation teams, telephony programming

TSGs benefit package includes medical and dental insurance, Simple IRA with employer match, vacation, and employer sponsored events. We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits.


Description :  Avaya Telecommunications Senior Field Engineer

At Technology Solutions Group (TSG), a subsidiary of TeleTech, we are actively hiring to meet the demands of our fast-growing business! As a premier partner of Avaya and Microsoft, we are a national, world-class communications provider of systems integration, telephony, contact center and data networking solutions and services.
TSG is currently recruiting Field Engineers who will be based out of our corporate office in Aurora, IL.

Key Responsibilities:
- Install and Configuration of Avaya servers (S8300, S8800s, DL360s, etc)
- Install in configuration of Avaya Gateways (G700s G350s, G430s, G450s, G650s, etc)
- Programming related to CM5 and CM6
- Firmware upgrades/Service packs
- Working knowledge of RFA/PLDS is a benefit
- Installation of IP sets
- Position involves all phases of implementing telephony systems (including VOIP technology) with end user customers
- Responsibilities include designing, programming, training and troubleshooting
- The position interfaces with customers on a daily basis and requires a friendly, professional interpersonal approach
- Some overtime work/travel is required



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 Other Tech Contract / Information Technology 3/30/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0637
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Required Skills/Experience:
5 to 8 years experience in VoiceXML IVR technologies
3 to 5+ years experience in Advanced Speech Recognition solution design and development
1+ year experience in grammar design, development (ABNF, GRXML), and testing
3+ years experience in speech tuning and grammar analysis
VXML, SSML, XML, JAVA, J2EE, JSP, .NET, C#, ASP, etc.
Proficient written and verbal skills
Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications
Strong knowledge of various speech engine capabilities and tuning concepts
Ideal candidate will have experience with Nuance and/or IBM WVS speech engines/tools
Ability to travel up to 40%. Will telecommute/work from home when not traveling to client sites.

Responsibilities :  Responsibilities:
Interpret and analyze business requirements to identify risks and design appropriate solutions
Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security
Collaborate with project team members to provide input to design specifications related to speech application
Develop IVR / Speech applications using CVP Studio, VXML, and Java
Integrate to backend systems such as web services, databases, legacy 3270, fax, CTI, and reporting
Develop simple grammars for speech applications
Understand differences between types of grammars (list, pattern, etc.), benefits and when each is appropriate to maximize accuracy for a given dialog


Description :  IVR / CVP Developer

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive cloud and premised based solution offerings that include contact center, web and speech self-services. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

We are looking for a Senior IVR Developer with skills in Advanced Speech Recognition IVR solutions, VoiceXML, grammar development, backend integration, and Java to join our growing CTI and Speech Solutions team. As an IVR Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in some implementation, design, development and heavy support, while interacting with the client facing teams and internal clients. You will work as part of a team located in the US that plays a key role in implementing solutions and delivering results.



In addition, the ideal candidate will have experience with:
Experience with Cisco CVP platform & CVP Studio including java development of custom elements
Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance OSR, Recognizer v9, RealSpeak 4.x, and Speechify
Nuance MRCP (SWMS or Nuance Speech Server) and Licensing components
Voice Biometrics and Nuance SpeechSecure and Verifier 4.0
IBM WVS
Implementing Natural Language applications and tools
Dictionary creation for ASR/TTS
SSML and tuning Text-To-Speech systems
VXML based IVR platforms such as CVP, GVP, AVP, Voxeo, and Voxify
Traditional IVR platforms such as Intervoice, Edify, or Nortel
Experience with web technology and application servers
Tomcat
WebSphere
IIS
Apache
WebLogic
Integration with back-end data systems and CTI
Cisco ICM, Genesys
Web Services, HTTP/XML
Database via SQL, JDBC/ADO.NET (MS SQL Server, Oracle, Informix)
CLEO / Legacy emulation (ex. 3270)
Fax
Reporting
Bilingual (Spanish) skills a plus



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 Other Tech Contract / Information Technology 3/30/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0638
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Skills/Experience:
3 to 5+ years designing, architecting, implementing, installing and configuring complex Cisco IPT solutions with Cisco Unified Call Manager clusters, Cisco Unity Voice Mail, Cisco ICM and CVP
1 to 2+ years hands on, multi-site contact center systems integration experience with ACD and IVR solutions, with Cisco UCCE preferred
SIP, H.323 and MGCP voice protocol configuration experience is a must
Strong experience configuring and troubleshooting Voice Gateways/Gatekeepers
Prior support experience of the ICM environment including ACD, PG, IVR PG, and CTIOS
Prior experience designing, architecting, and administering routers, switches, RAS, TACACS and LAN/WAN [HSRP, Qos, VLANs, Bandwidth modeling] and VoIP infrastructures
Prior project lead experience or team leadership skills required
Excellent documentation, presentation, and problem solving skills
Excellent communication skills and client-facing skills
CCIE [Voice or R&S], CCVP, or CCNP is a plus
Ability to travel 50% and work on clients site throughout the country. Ability to telecommute/work remotely from home during various phases of the project lifecycle.

Responsibilities :  Role/Responsibilities:
Key player in the design and implementation of full-life cycle Cisco contact center project integrations including call center workflows
Perform analysis and diagnosis of complex voice and data network issues
Work and collaborate with project teams consisting of eLoyalty Professional Services staff, client resources, contract resources and 3rd party vendors.
Provide technical thought leadership while interacting closely with the client.
Provide consistent and frequent project status updates and project issues to assigned eLoyalty Project Manager
Provide mentoring and support to junior staff members


Description :  Cisco Unified Communications Architect

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive cloud and premised based solution offerings that include contact center, web and speech self-services. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

We are currently undergoing a nationwide search for an experienced Cisco IPT Telecommunications Architect, located anywhere in the US, to provide design, architecture, implementation and delivery support of our Cisco UCCE Contact Center services and solutions. This an excellent career opportunity for individuals with prior voice and data architecture and engineering experience who want to develop and grow their career in Cisco Contact Center solutions in a consulting, client facing environment .



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 Other Tech Contract / Information Technology 3/30/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0639
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Desired skills and experience:

Exceptional client relationship skills working with enterprise level customers
Ability to work in a delivery support environment that involves structured processes and timelines
Experience with a disciplined development methodology and release management process
Working knowledge of any major Middleware platform (MQ Series, Tuxedo)
Working knowledge of Interface APIs/Object Models (CORBA, COM+, EAI)
Telecommunications: Development & Administration skills on any major switch platform (Aspect, Avaya, Nortel)
Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3/SS7 Circuits & Signaling Protocols
Demonstrated ability to perform complex problem isolation within LAN/WAN Networks
Demonstrated ability to perform complex problem isolation within Server hardware platforms
Demonstrated ability to perform complex problem isolation within OS Platforms- WinNT/2K, Unix, Linux
Demonstrated ability to perform complex problem isolation within Database systems
Experience with CISCO data model and reporting, DB optimization/performance tuning, SQL
Bachelors Degree in Engineering or similar field and/or equivalent work experience.


Description :  Cisco Telecommunications UCCE Architect -- Remote

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive cloud and premised based solution offerings that include contact center, web and speech self-services. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

We are looking for an experienced Cisco UCCE Telecommunications Architect to join our VoIP Professional Services team. You can reside anywhere in the US or Canada, but must be able to travel to client sites during the lifecycle of our client project. In this role you will be responsible for the technical leadership, architectural design, project management, and deployment of Cisco Unified Contact Center Enterprise solutions. If you have experience with multi-site configurations in a consulting or large system administration role, we want to talk to you!
Skills and experience we are seeking:

Cisco ICM Enterprise development and deployment experience
Cisco IP Dialer development experience
Cisco Email Manager development experience
Cisco Unity Architecture deployment and support preferred
CISCO IP-IVR Application Design, Development, and support
CISCO ICM Solution Architecture and Integration Design
CISCO ICM Script Design and Deployment
CISCO CVP Solution Architecture and Integration Design
CISCO CVP Application Design and Development
ICM Enterprise script, design, deployment experience
H.323, SIP and/or MGCP integration experience with UCCE Solutions
SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis
Multi-site configuration and hybrid of enterprise level IP and TDM environments
ITIL Framework awareness
Excellent written and verbal communication skills (technical documentation and client communication)
Ability to travel up to 50%. Will work from home/telecommute when not traveling to the client site.



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 Other Tech Contract / Information Technology 3/30/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0640
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Required Skills:
B.S. Computer Science, Software Engineering, MIS or equivalent work experience
Previous Business Analyst experience
Salesforce Service Cloud experience
Solid oral, written, presentation and interpersonal communication skills
Experience with Agile methodology
Advanced knowledge of communication programs including Word, PowerPoint, Excel and Visio
2-3 years of experience with Salesforce platform - Sales/Service cloud, Force.com, Administration/Configuration, data loads, moves, adds, changes, deletes
Highly motivated self-starter with a desire to "go the extra mile"
Proven time management skills in a dynamic development environment
Ability to work as part of a team to solve technical problems in varied political and geographic environments
Ability to travel domestically

Desired Skills:
Salesforce Service Cloud, Salesforce Administrator Certifications
CRM, Interaction Management, CTI, Case Management and Technologies that support these
3+ years of experience working on multiple Salesforce Implementations with Service, Sales, and Custom Applications and associated technologies

Responsibilities :  Internal and External customer communication used to gather, guide, and document project and program requirements and expected results
Documentation of all project stages, including but not limited to presentations, requirements, use cases, user stories, flows, program documentation and technical documentation
Configuration of technical frameworks to meet project requirements, including but not limited to Salesforce
Research and maintaining best practices on document repositories
Effectively deliver results on several development projects in the same sprints
Function in a team lead capacity mentoring and guiding junior level resources
Participate and collaborate on design
Create and maintain positive relationships with multiple internal groups to support on-going project development
Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.
Attain quarterly and annual objectives assigned by management.
Achieve and Maintain Service Cloud Consultant and Administrator Certifications


Description :  Salesforce Business Analyst / Administrator

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of comprehensive technology enablement services that puts customer engagement at the core of business success. Founded in 1982 and headquartered in Englewood, CO, TeleTech offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for our Global 1000 clients and their customers.

The Salesforce Business Analyst / Administrator must be passionate about solving business challenges and identifying solutions for potential clients. The position requires a communication expert with the technical knowledge to effectively match client requirements against framework capabilities. This position is accountable for internal and external customer communications, all stages of project documentation and framework configuration of CRMs such as SalesForce. This role will work heavily with Management, Operations, Clients and Development teams to accomplish the goals for multiple implementations.

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