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 Sales Executive Telecommunications 5/22/2017 [ APPLY NOW ]
United Arab Emirates
REF NO: TEL-0200
Education :  Bachelors Degree
Experience :  1 - 5 Years
Responsibilities :  
1. Collaborates with respective teams to effectively achieve sales targets.
2. Continuously works for organizational improvement.
3. Enters, updates and maintains daily sales activities and client/customer information into Sales database.
4. Pitches new and existing customers the companys products and services.
5. Generates Prospects for business.
6. Regularly follows up on inbound leads and sales inquiries.
7. Responds to customers inquiries, suggestions, complaints and other details.
8. Suggests and implements a closing business strategy relative to sales.

Description :  
Our company is in its expansion phase and seeking to enlarge its sales team for enterprise telecom solutions.

We are hiring for the position of Account Sales Executive who will bring us new clients on a monthly basis.

We offer competitive salaries with attractive allowances and huge growth prospects.

 Engineer Telecommunications 5/22/2017 [ APPLY NOW ]
logo_17958.gif IDIRECT
United Arab Emirates
REF NO: TEL-0203
Education :  Bachelors Degree
Experience :  5 - 10 Years

Skills :  Required Qualifications

• Bachelor’s degree (B.S.) from accredited four year college or university in Computer Science, Mathematics, Engineering and 7-10 years’ experience (Minimum 7 years’ experience) working in a 24x7x365 multi shift environment (Main focus = fault isolation and problem resolution via phone, email or chat for a global customer base) or equivalent combination of education and experience
• Working knowledge of TCP/IP, QOS and general Networking/IP Routing
• Ability to use tools like TCPDUMP or Wireshark packets sniffers and analyzers
• Working knowledge of Linux/Unix, MYSQL or other similar database
• Practical experience with CRMs, trouble ticket systems, trouble ticket policies and procedures including ticket referrals, escalations and measurements such as MTTR
• Ability to independently debug COMPLEX network issues remotely, using tools like TCPDUMP or Wireshark packets sniffers and analyzers
• Experience with LAB environment
• Strong help desk and customer facing skills
• Effective oral and written communication skills
• Ability to multitask and effectively manage time
• Willingness/ability to work rotating shifts within a multi-cultural team environment designed to solve problems

Desired Qualifications

• Technical Certification (CCNA, CCDA, CCNP, CCDP, LINUX/UNIX, MySQL)
• Foreign language experience required, Fluency in Arabic Preferred.

Responsibilities :  Specific Duties

• Provides fault isolation and problem resolution to iDirect customers in analyzing, troubleshooting, and resolving product-related issues, including, but not limited to the following areas: IP networking, RF, Satcom, Linux, and MySQL databases
• Performs all technical duties of Technical Services Engineer II
• Analyzes frequency spectrum plots; utilizes Spectrum Analyzer to review interference, Carriers, etc.; analyzes Link Budget elements; understands details of Carrier performances, carrier level, C/N, Eb/No, BER, etc.; recognizes all RF impairments, Noise and interference; troubleshoots RF chain from RF to baseband; designs and creates network configuration sheet including Block/FEC and QoS; creates advanced troubleshooting techniques based on past experience; integrates monitoring applications into hub environment involving iDirect equipment; configures and utilizes tools such as SNMP manager, throughput testers, and voice quality measurement with iDirect equipment; utilizes planning tool and Link Budget; uses Engineering debug tools and commands without Engineering support
• Designs new network using own knowledge of TCP/IP concepts; utilizes troubleshooting tools such as tcpdump and ethereal/sniffer captures effectively; creates router/switch configurations involving VLANs, routing protocols, multiple interfaces, etc.; troubleshoots issues using cRTP, VLAN, IPSEC, and IPQOS concepts; understands VOIP and Video Conferencing
• With EXPERT level knowledge of Linux, navigates file structure; edit files and reading logs; writes reviews and understands advanced scripts; develops macros and scripts that assist customer network operators in daily routines
• Updates query and join tables using EXPERT level knowledge of MySQL or similar databases; creates reports including integration and interaction with third party billing/reporting software
• Works on complex issues according to priorities and designated resolution timeframes
• Provides support both remotely and at customer premise for hub installation, network upgrades, and network troubleshooting as well as Network Audits and system integration efforts
• Works with Engineering toward resolution of hardware and software related problems
• Accepts escalations from junior TAC Technical Services Engineer to resolve high priority/complex customer issues
• Tracks assigned open tickets and insures all tickets are updated as required
• Documents all support transactions using TAC ticketing system
• Works in LAB environment to reproduce customer issues and test new software packages
• Serves in Technical Account Management (TAM) role for fairly complex premium customers
• Acts as a technical mentor for junior TAC Technical Services Engineers and participates in knowledge sharing programs
• Reproduces complex customer issues and test new software packages in a LAB environment
• Provides iDirect technologies training to customers, if called upon
• Participates in rotating shift duties in support of 7x24x365 operations
• Primarily communicates senior level technical response with iDirect customers, Engineering, other iDirect internal groups, and 3rd party technical vendors to configure solutions impacting major portions of the customer’s system
• Executes job responsibilities to produce high level of customer satisfaction in accordance with corporate and department goals
• Follows procedures and processes as described in TAC Handbook
• Performs other duties as assigned

Description :  Seeking a Senior Technical Services Engineer to support iDirect’s (TAC) Technical Assistance Center. (location: Dubai)

The iDirect Global Technical Assistance Center team is looking for a Senior Technical Support professional who is ready for the challenges, the responsibilities, and the rewards that come with working in a fantastic, high-energy, fast-paced, work environment. The products being supported by this position is related to Satellite based IP transport systems. The system utilizes various technologies such as IP, Linux, MySQL database, RF Communications, and multiple advanced level proprietary protocols and technologies.
We are essential personnel working in a 7X24X365 environment providing technical support to a wide variety of large clients located globally. We work on site or remotely and provide fault isolation and problem resolution for complex problems that come directly from clients or are referred by other levels of technical support. This position will be based remotely in our Dubai Office Location.
The Senior Technical Services Engineer demonstrates VERY STRONG product knowledge in multiple areas and is able to transfer knowledge to team members in an effective way. Takes initiative to coach junior TAC Technical Services Engineers in product knowledge and best practice. Able to provide workarounds to customers and actively works with Engineering team to resolve bug-related issues. Conducts product installation and/or customer training at customer site.

 Regional Manager Telecommunications 5/22/2017 [ APPLY NOW ]
REF NO: TEL-0209
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Internal, Regional Account Manager, Business (iRAM), Global, BPO, Middle East, English, Arabic, Partnership, partner, Business Development, Relationship, management, Vendor, solutions, service, negotiation, stakeholder, process, IT
Responsibilities :  1. Excellent knowledge of the BPO sector, preferably with knowledge of the call centre environment.
2. A degree or appropriate education.
3. Fluency in Formal Arabic
4. Fluent English.
5. You communicate effectively in both written and spoken forms
6. Youre an active listener and can identify customer needs.
7. Strong decision making, negotiation, relationship building, analytical and closing skills.
8. Technical knowledge and strong contacts within the IT sector is an advantage
9. Experience in IT sales/2 years Telesales B2B
10. An open, can do, attitude.


1. Extremely Competitive Salary
2. Excellent Bonus Package
3. International environment working with a leading Global Company
4. Modern and pleasant working environment
5. Relocation package
6. Visa and Work permit support

EU Visa Needed

Only shortlisted candidates will be contacted.

Description :  In this role you will be primarily responsible for actively building, developing and managing sales relationships in a fast moving, dynamic, international marketplace. You will develop new business opportunities, provide sales solutions and proactively respond to business requests in the IT sector. You will be liaising with top decision makers in wide ranging organisations and developing regional contacts to supply, services and solutions and IT know how to our clients.
Our client is a World leading business process outsourcing (BPO) company, providing sales, customer care and technical support services to a long list of respected brands. You will be working for one of the best known multilingual BPO Companies worldwide in partnership with a world leader in the IT sphere. To expand the Middle Eastern sales team, we’re looking to recruit an internal Regional Account Manager (iRAM)

Job description

In this role you will be primarily responsible for actively building, developing and managing sales relationships in a fast moving, dynamic, international marketplace. You will develop new business opportunities, provide sales solutions and proactively respond to business requests in the IT sector. You will be liaising with top decision makers in wide ranging organisations and developing regional contacts to supply, services and solutions and IT know how to our clients.

 Telecom Sales Telecommunications 5/22/2017 [ APPLY NOW ]
United Arab Emirates
REF NO: TEL-0215
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  1. Excellent communication and listening skills.
2. A polite and friendly manner (being rude never gets you anywhere)
3. Lots of initiative.
4. A positive attitude.
5. The ability to think on your feet.

Description :  Urgently Required Sales Executives for a Reputed Service Industry in DUBAI
Telecom Industry
Salary - 30,000 to 40,000 in Indian Rupees. Attractive incentives, Overtime,
Average Communication Required

 Network Security Engineer Telecommunications 5/19/2017 [ APPLY NOW ]
United Arab Emirates
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  BS/MS degree in Computer Science, Engineering or a related subject

 Cisco Certified Networking Associate (CCNA), Cisco Certified Networking Professional

(CCNP) optional, and other vendor specific courses, such as Juniper Certified Internet

Expert (JNCIE);

 CompTIA A+ and CompTIA Network+ certification

 Solid networking knowledge (OSI network layers, TCP/IP)

 Certified Ethical Hacker v8 (CEH)

 Certified ISO 270001 Lead implementer/ Auditor.

 Proven working experience in installing, configuring and troubleshooting Microsoft / UNIX / Linux based environments.

 Experience with monitoring systems
Responsibilities :  Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards.

 Securing network systems by establishing and enforcing policies, and defining and monitoring access.

 Implementing the organization's information security policies and procedures

 Performing the information security compliance activities

 Making sure that the organizations information security policies and procedures are complied with ISO 27001:2013 Standards

 Managing and supporting information security incidents

 Performing information security risk analysis and periodic reviews for information security processes

 Acting as an internal information security consultant to the organization

 Monitoring advancements in information security international and national policies and procedures

 Monitoring changes in legislation and accreditation standards that affect information security

 Initiating, facilitating, and promoting activities to improve information security awareness within the organization

 Updating all documentation required related to information security and standards in DCAA

 Submitting performance reports to the Information Security Manager on weekly basis

 Implementing required security measurements requested by the ISR Committee

 The support and administration of firewall environments in line with IT security policy.

 Liaising with project management teams, third-line engineers and service desk engineers on a regular basis.

 Speaking with customers via email and phone for initial requirement capture.

Description :  We are looking for a Network Security Engineer to help build out, maintain, and troubleshoot in Dubai. The main role of Network Security Engineer is to support existing infrastructure and to maintain/ manage all network and security devices.

 Customer Service Agent Telecommunications 5/19/2017 [ APPLY NOW ]
United Arab Emirates
REF NO: TEL-0201
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Telecommunication Experience is a must.

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

Description :  1. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
2. Opens customer accounts by recording account information.
3. Maintains customer records by updating account information.
4. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
5. Maintains financial accounts by processing customer adjustments.
6. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
7. Prepares product or service reports by collecting and analyzing customer information.
8. Contributes to team effort by accomplishing related results as needed.

 Sales Manager Telecommunications 5/19/2017 [ APPLY NOW ]
United Arab Emirates
REF NO: TEL 0072
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Our Client is seeking to hire a Sales Manager (Telecommunication)

Reporting to: Group Head Employer Confidential.

Plans, directs and coordinates the sales and marketing of our client telecom and related services, Directs the development of a comprehensive product marketing cycle in a post-development environment by performing the following duties personally or through subordinate supervisors. Responsibilities for revenue generation through sales of our clients Telecommunication and other allied products.

Essential Duties And Responsibilities includes the following. Other duties may be assigned.

General Planning And Overview:
Independently develop local market for trading of all products under our client and other allied brands for dealer / institutional sales.
Responsible for strategic planning of product lines in order to show positive growth in make share & profitability.
Carry out routine product planning, inventory and other planning in co-ordination with Group Head

Market Management:
Design, implement and evaluate market research utilizing both the sales personnel and external agencies for:
Provide feedback to principal for new / modified product development necessary for this market.
Set price and quantity discount levels for different products
Determine market demand and evaluate sales targets for all areas set in conjunction with the concerned area managers.
Set credit terms for dealers in co-ordination with the Credit Control Department.
Supervise, motivate and develop branch / area managers to achieve goals and targets.
Develop incentive plans for sales staff & dealers.
Set pricing for all products, dealer targets, authorize sales return, etc in conjunction with the concerned branch / area managers.
Evaluate performance and targets of sales staff and dealers with the concerned branch / area managers.

Responsibility for profitability of the division (Whole Sale & Retail) Need to have information on over head cost and authority to reduce cost seen as exceeding market norms.
Responsibility for authorizing expenses and petty cash statement as per company policy.
Responsibility for authorizing vacation / leave, etc and sole operational problems in conjunction with the concerned area managers.

Carry out training in conjunction with the HR department.
Product training for sales staff with the help of the marketing department.
Sales skill training (HR to organize and impart general training / specific sales training by marketing)

Customer Service:
To Mange an adequate customer feedback system through the Customer Care Department.
To solve customer problems by talking corrective action
To maintain customer relations with new and existing customers.
Co-ordinate with the Service department to solve customer / dealer problems not resolved at area managers level.

Performs other duties and instructed by the Group Head.

This position calls for a person possessing strong leadership and team building skills. The person should be a Result Oriented individual, with fluent communication skills in English, and Urdu / Hindi. Knowledge of the Arabic language will be desirable. The job holder should have decision making, business acumen problem solving, organizing, and analytical skills. They should be attentive to details in terms of pricing figures and should possess good IT skills. Coordination or experience in Korean company will be an added advantage.

Supervisory Responsibilities:
Manages Assistant Manager Telecom, Sr. Sales Executives, Sales Executive and Sales Officers of our clients Telecom Division. Indirectly supervises sales promoters and various locations through the sales executive and responsibilities for the overall direction, coordination, and evaluation of our clients Business Group. Works as a Profit Centre Manager for our clients Telecom division. Carries out managerial responsibilities in accordance with the employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience:
Graduation (BSc or Engineering in Electronics) with Post Graduation in Marketing Management from a reputed institute or more than 7 years related experience, out of which minimum 2-3 years experience as a Profit Centre Head.

Other Skills: IT Knowledge is essential. Should possess a valid UAE driver''''s license.


 Sales Representative Telecommunications 5/19/2017 [ APPLY NOW ]
United Arab Emirates
REF NO: TEL-0111
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  
Able to sell technology solutions to telecommunication operators
Responsibilities :  
Sales representative

Description :  
Company is looking for a contract sales agent in the Middle East region. You will need to be able to close deals with the niche market of broadband Internet access providers - ISPs. The job is entirely commission based.

 Business Manager Telecommunications 5/19/2017 [ APPLY NOW ]
United Arab Emirates
REF NO: TEL-0151
Education :  Bachelors Degree
Experience :  5 - 10 Years
Responsibilities :  
- Develop and align business plan with company products and solutions.
- Manage the implementation of account plans to ensure that volume / profit objectives are achieved through the most efficient use of resources and products
- Provide Head of Department/ management with input in development of account business strategy.
- Map competitors positions in accounts and classify accounts into strategic importance.
- Develop and maintain meaningful business relationships with accounts.
- Identify and develop future business opportunities with strategic accounts.
- Manage project timeline for customers and cross-functional application of category management in selected accounts.

Description :  
- Must possess a Degree / Diploma in any discipline
- At least 10 years experience in Telecommunication and at least 5 years Account Management experience selling to mobile operators
- Preferably those with 3 years experience in regional sales/ marketing.
- Marketing knowledge: comprehensive understanding and insight of managing all elements of the marketing mix
- Comprehensive working knowledge of all inter-related company functions, e.g. distribution, credit control, customer service, legal
- First class analytical, interpersonal, communication (oral & written) in English, negotiation, presentation and planning skills.
- Proven ability to successfully negotiate, influence and present at Senior Management level.
- Business and financial acumen with ability to analyse problems, recommend solutions and action plans within the organisational policy.
- Strong management and leadership skills.

 Application Developer Telecommunications 5/19/2017 [ APPLY NOW ]
United Arab Emirates
REF NO: TEL-0182
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Experience in SQL, ASP.NET, C# and related platforms
Responsibilities :  
1. Researching and examining current systems
2. Talking to users to find out their requirements
3. Agreeing proposals
4. Writing software and operating manuals
5. Product testing
6. Making appropriate modifications.
7. Experience in SQL, ASP.NET, C# and related platforms

Description :  
We are looking for Application developers and programmers with experience in ASP.NET, C#, and SQL database.
Design and program applications based on customer requirements


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