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  Job Position Job Category Posted On Action
 Customer Service Manager Customer Service/ Call Centre 3/2/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
United Kingdom
REF NO: CS-104
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  What You'll Have Complaints Manager

1. Previous experience leading a team, ideally within a contact centre environment
2. Previous experience of working within an Escalated Case Office or similar department with a thorough understanding of the nature and workings of a high profile department would be advantageous
3. Previous experience of the automotive industry would be an advantage
4. Proficient IT user, including the Microsoft Office suite, Windows and intermediate internet skills
5. Numeracy and literacy skills to GSCE standard or equivalent
6. Excellent written and verbal communication skills, including presentation skills
7. Excellent negation and persuasion skills
8. Ability to successfully handle multiple tasks combined with an enthusiastic customer service approach

What We Offer Complaints Manager

A wide range of benefits including:
1. Competitive salary, benefits and Bonus package
2. 34 days holiday per annum (including statutory bank holidays)
3. BUPA healthcare and Worldwide family travel insurance
4. Contributory pension scheme
5. Life assurance
6. Membership of discount web sites
1.

Responsibilities :  Percepta excels at providing outsourced customer contact services including concern resolution, technical support, sales and marketing support and business process management. Our customer relationship management professionals drive effective multi-channel customer relationships from 12 locations worldwide.
Percepta are looking for experienced, skilled and motivated Complaints Manager to lead our Escalated Complaints Team based in Gaydon.

Position Summary Complaints Manager

The successful applicant is expected to provide high quality professional customer care, resolving escalated complaints and representing the client in a variety of situations. They will also lead the Escalated Complaints Team, ensuring effective performance and achieving high levels of satisfaction for both our clients and their customers.

Description :  Customer Service Complaints Manager

1. Lead the escalated complaints team in providing excellent high level customer service to both customers and clients
2. Communicate and liaise with the wider Perceta operation and the clients representatives on behalf of the Escalated Complaints Team, including weekly case update meetings with client, agreeing appropriate solutions where necessary
3. Escalate high profile critical cases as required, including liaison with client customer service and legal departments as and when required
4. Provide reports and legal submissions to Motor Code & County Court standards when requested
5. Monitor workload of team to ensure all cases are handled in a timely and consistent manner, including ensuring weekly reviews and monthly team meetings are held with team members to review performance and opportunities for development.
6. Ensure case management system is updated and appropriate reports are completed
7. Actively promote a win-win mindset in case management, presentation and resolution
8. Conduct regular case monitoring and audit of team members to ensure standards are consistently achieved and maintained
9. Maintain confidentiality, as per guidelines, at all times
10. Consult with Human Resources when necessary on staffing and headcount issues
11. Consult with Learning and Development on staff training and development requirements



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 Customer Support Representative Customer Service/ Call Centre 3/2/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-111
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  And here's the important stuff TeleTech provides our associates with:
Competitive salary + bonuses
Advancement and Career Opportunities
Tuition Reimbursement & Retirement Savings

What we're looking for:

Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

High School Diploma or equivalent
6 months or more experience in customer service fields
Competency using Microsoft Windows
Exceptional Communication & Verbal skills
Ability and desire to excel in a fast-paced work environment.


Description :  Customer Service Representative (01AJP)
Phoenix, Arizona, United States US



This opportunity will require you to work in Phoenix, AZ.

If you

Enjoy helping people
Thrive on solving complex issues
Want a position with room for career advancement
then, APPLY TODAY!

Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customer's needs first.


In this position, you will be empowered to solve simple to complex issues for these customers. As a TeleTech Customer Service Associate, you get to hear the personal satisfaction from your customer after you've been able to help.


Become a Member of the TeleTech Team


TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.


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 Customer Service Executive Customer Service/ Call Centre 3/2/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-112
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Working for TeleTech can be summed up in one word Opportunity. When you join our family you have the opportunity to do more, learn more, and be more than you ever thought possible. You will be part of one of the largest and fastest growing business process outsourcing companies in the world. You will learn what that is later, but the important thing to remember is that we're a people company, and as part of our family you will have the potential to take your career to exciting new places, because we will provide you with the training, support, and environment to succeed.

Mirror Mirror on the Wall, are You the Most Qualified One of All?

While ultimately it will be your positive attitude and energy that help you succeed, there are a few things you need to get started:
High School diploma or equivalent
Bilingual in Spanish
At least 6 months of customer service experience
Call center experience preferred
Competency using Windows
Well polished communication and verbal skills
Ability to multi-task, in a fast paced and vibrant work environment
Flexibility to work in a 24/7 environment will make you especially attractive to us
Ready to step up? Let's get started.


Description :  Spanish Bilingual Customer Service Associate / Representante de Servicio al cliente Espaol

Bilingual - Spanish Speaking Customer Service

Since 1982, TeleTech has grown to be a global leader in our field. We help the world's leading companies by providing exceptional service and support to their customers. Due to our continuing growth we are currently looking for enthusiastic people to join our team. If you are looking for the chance to grow your career with a leading global company then this is the opportunity for you!

Do you like making people smile?

To you, customer service is more than saying "have a nice day"; it's about making sure that your customer is happier at the end of the call than they were at the beginning. You take that responsibility very seriously. You are committed to providing the highest level of customer care by providing a prompt solution to their inquiries in a friendly and professional way.

Opportunity is Knocking. Answer the Door!

We have an amazing opportunity for you to provide best in class customer service and support for our clients. You will be on the front lines, and will be responsible for resolving customer inquiries on a daily basis. While you will be extensively trained you will not simply be repeating canned responses. Quite the contrary! You will be empowered to solve your customers' problems as you see fit, and to make decisions that you think serve the customer best. Your benchmarks for success will be your ability to solve the customers' issue in the first call and your success in building customer satisfaction and loyalty while keeping the customer informed of new products and services.

Who says Super Heroes can't be rewarded?
We know that the multitude of "thank you's" that you will receive on a daily basis do not pay the bills. That's why we also offer a highly competitive salary and a comprehensive benefits package, including:
Medical and dental
Tuition reimbursement
Paid vacation
401K
Discounts at many major retailers and restaurants



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 Customer Service Representative Customer Service/ Call Centre 3/2/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-113
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  What we're looking for:

Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

High School Diploma or equivalent
Customer service experience
Competency using Microsoft Windows
Exceptional Communication & Verbal skills
Ability and desire to excel in a fast-paced work environment.

Are you ready to accept the challenge? Because TeleTech is ready for YOU!


Description :  This opportunity will require you to work in Uniontown, PA

If this describes you 
 Customer-service oriented
 Outgoing & Kind
 Passionate & Motivated
then, APPLY TODAY!

Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customer's needs first.

In this position, you'll be fielding questions from customers of Fortune 500 brands. You'll be assigned to an account and have full training on the product or service which you'll be assisting customers with. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them get the most out of their products or services.

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:

And here's the important stuff TeleTech provides our associates with:

Competitive salary + bonuses
Advancement and Career Opportunities
Tuition Reimbursement & Retirement Savings
Employee Rewards and discounts


APPLY NOW
 Customer Service Representative Customer Service/ Call Centre 3/2/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-114
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  What we're looking for:

Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

High School Diploma or equivalent
6 months or more of customer service experience
Competency using Microsoft Windows
Exceptional Communication & Verbal skills
Ability and desire to excel in a fast-paced work environment.

Are you ready to accept the challenge? Because TeleTech is ready for YOU!


Description :  Customer Service Representative - Sherwood, AR (019TR)
Sherwood, Arkansas, United States US


This opportunity will require you to work in Sherwood, AR

TeleTech is now hiring. Join our team of upbeat, friendly Customer Service Associates.

If this describes you
Customer-service oriented
Outgoing & Kind
Passionate & Motivated
then, APPLY TODAY!

Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customer's needs first.

In this position, you'll be fielding questions from customers of Fortune 500 brands. You'll be assigned to an account and have full training on the product or service which you'll be assisting customers with. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them get the most out of their products or services.

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.


APPLY NOW
 Customer Service Representative Customer Service/ Call Centre 3/2/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-115
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  What we're looking for:

Motivated, Passionate, High Integrity, just some of the attributes valued at TeleTech.

Of course, there are some other requirements too. These include:

High School Diploma or equivalent
Customer service experience
Competency using Microsoft Windows
Exceptional communication & verbal skills
Strong soft skills
Able to build strong rapport with customers
Ability and desire to excel in a fast-paced work environment
Ability to work a flexible schedule and support the hours of operations


Description :  Customer Service Representative - Full Time and Part Time
Springfield, Missouri, United States US



This opportunity will require you to work in Springfield, MO.

TeleTech is hiring. Join our team of upbeat, friendly Customer Service Representatives.

If this describes you

Customer-service oriented
Enjoy helping people
Passionate & Motivated
Interested in career advancement

then, APPLY TODAY!

Being a TeleTech Customer Service Representative can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customers
needs first.

In this position, you'll be fielding questions from customers of Fortune 500 brands. You'll be assigned to an account and have full training on the product or service which you'll be assisting customers with. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them get the most out of their products or services.

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:

And heres the important stuff TeleTech provides our associates with:

Competitive salary
Advancement and Career Opportunities
Health insurance
Tuition Fee Reimbursement & Retirement Savings
6 weeks of paid training


What to expect once you apply:

After successfully completing the application, you will be invited to participate in an assessment test that will last about 45 minutes. A passing score would move you forward to an automated interview within 24 hours. The instructions will be communicated through email for your convenience.

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 Customer Support Representative Customer Service/ Call Centre 3/2/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-116
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  What we're looking for:

Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

High School Diploma or equivalent
Customer service experience
Competency using Microsoft Windows
Exceptional Communication & Verbal skills
Ability and desire to excel in a fast-paced work environment.

Are you ready to accept the challenge? Because TeleTech is ready for YOU!



Description :  Inbound Customer Service Representative
Greeley, Colorado, United States US



Immediate Openings for Customer Service Representatives!






Full time and Part time positions available.
This position will require you to work in Greeley, CO



TeleTech is now hiring. Join our team of upbeat, friendly Customer Service Associates.

If this describes you
Customer-service oriented
Outgoing & Kind
Passionate & Motivated
then, APPLY TODAY!

Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customer's needs first.

In this position, you'll be fielding questions from customers of Fortune 500 brands. You'll be assigned to an account and have full training on the product or service which you'll be assisting customers with. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them get the most out of their products or services.

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:

And here's the important stuff TeleTech provides our associates with:



New base pay starting at: $10.00/hr
Do great work?
Top performers receive a monthly performance bonus and earn even more on a regular basis

Advancement and Career Opportunities
Tuition Reimbursement & Retirement Savings
Employee Rewards and Discounts


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 Call Center Agent Customer Service/ Call Centre 3/1/2015 [ APPLY NOW ]
logo_8269.gif RCI MIDDLE EAST
United Arab Emirates
REF NO: CS-055
 
Education :  Higher Secondary
Experience :  Not Required

Skills :  Arabic (MUST), English, customer orientation, sales skills, computer skills
Responsibilities :  Handling inbound / outbound calls

Description :  Call Centre Agent responsible for handling inbound and outbound calls, providing customers with excellent customer service and good telephone etiquettes

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 Customer Service Representative Customer Service/ Call Centre 2/28/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-081
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

High School Diploma or equivalent
6 months+ customer service experience
Superb typing skills in both speed and accuracy
Exceptional written & verbal communication skills
Competency using Microsoft Windows
Ability and desire to excel in a fast-paced work environment.

Description :  Customer Service Representative - Online Chat Support

Being a TeleTech Online Support / Chat Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customers needs first.

In this position, you will be fielding questions through online chat forums from customers of Fortune 500 brands and turning those chats into sales opportunities. Youll provide product information, run needs assessments, identify opportunities, articulate value proposition and close the sale all through the power of chat. No face-to-face or cold calling, just warm fuzzy internet interactions. Youll be assigned to an account and have full training on the product or service which youll be assisting customers with. As a Online Support / Chat Customer Service Associate, you get to hear the satisfaction from your customer after youve been able to help them get the most out of their products or services.

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 Sales Representative Customer Service/ Call Centre 2/28/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-082
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Strong desire to Help Seniors Live Healthier Lives
Superior customer service skills
Minimum six (6) months proven consultative sales experience
An education level of at least a high school diploma or GED
Authorization to work in the United States
Prior stable work experience
Current Life and Health Insurance License
Responsibilities :  Educate customers
Qualify customers for community meetings and in-home appointments
Provide objective information pertaining to coverage, annual notice of change, pharmacy/network coverage, and drug formularies
Provide assistance with enrollment

And heres the important stuff TeleTech provides our Licensed Healthcare Agents with:

$13/hr during production plus bonuses
Advancement and Career Opportunities
6 weeks of paid training

Description :  Licensed Healthcare Insurance Sales Agent

TeleTech values your skills and experience in caring for people and their healthcare needs.

Join our team of professional Licensed Healthcare Agents to help represent this nationally-recognized, public health insurance client and provide superior customer experiences.


In this contract position, youll be assisting Medicare-eligible individuals in selecting the right products and services. You will field questions, provide education and knowledge about coverages, annual changes and provide assistance with enrollment. Youll meet individual sales quotas as you support this national company throughout the open enrollment season.

Once hired, youll have full training on the appropriate products or services. As a TeleTech Licensed Healthcare Agent, you will receive the satisfaction with knowing that you provided superior customer service and supported those in need of the best healthcare coverage available to their families.

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