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  Job Position Job Category Posted On Action
 Business Manager Senior Level Positions 5/26/2015 [ APPLY NOW ]
logo.gif CHARLES ASSOCIATES INTERNATIONALE
United Arab Emirates
REF NO: SNL-0144
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  
1. Business / Administrative / Financial oriented education
2. Proven track record of at least 5 years in management of an administrative support team
3. Business acumen
4. Solid background in financial reporting & forecasting.
5. Good influencing skills
6. Good leadership & communication skills. Knows how to build and maintain effective working relationship. Promotes teaming spirit
7. Analytical, result driven and accurate
8. Excellent knowledge of the Companys operational systems, processes and tools is an asset



Responsibilities :  
1. Manages, coordinates and directs an administrative support team in order to ensure that the field operational team can maintain focus on flawless execution and profitability.
2. Drive implementation and standardization of central admin process
3. Responsible for contract renewal process, productivity & cost efficiency in planning & scheduling of front line delivery team, billing & collection as well as operational productivity analysis & reporting in support of business reviews & forecasting.
4. Serve as an active member of the area leadership team.
5. Manages a team of administrative support functions, such as Service/Contract/Billing & Collection Coordinators, etc.
6. Scope: S&S / Ind Ref - Geographical scope : Region / Area
7. Manages for a defined area all contract related administration, including the contract renewal process. This includes scope reviews, document preparation, compliance checks on contractual terms & conditions, pro-actively & timely contacting of customers to ensure renewals are initiated, etc. Transfers any potential renewal risk to field operations team.
8. Upon consultation and in close collaboration with the Field Ops Team Leader, coordinates for a defined area the long term forecasts and ad hoc scheduling of the front line delivery team in order to ensure flawless contract execution and timely response to customer needs.
9. Manages the billing & collection process for a defined area, including review of work in progress status versus billing, days to invoice and actively strive for collecting all outstanding invoices. Defines appropriate action to improve status on both billing & collection.
10. Supports the business review & forecasting process though providing data analysis & reporting (e.g. contract renewals, technician productivity, inventory control, unbilled, days to invoice, credit to invoice, accounts receivable, etc.)
11. Recruit, hire and retain admin support teams to maintain proper staffing levels.
12. Prepare and deliver clear performance expectations, performance reviews, coaching and development plans for all admin support team members.
13. Ensure admin support teams are trained and updated on the Companys tools & processes and ensure that all relevant data in entered in a timely and accurate manner. Champion continuous improvement culture in work execution.
14. In addition to the above mentioned tasks, other activities and responsibilities may be individually defined.








Description :  We are seeking to hire a Business Support Manager

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 Senior Director Senior Level Positions 5/26/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: SNL-0171
 
Education :  Masters Degree
Experience :  5 - 10 Years

Skills :  Basic Qualifications
Strongunderstanding of TeleTech's business, core values, and goals
Strongverbal and written communication skills
Abilityto manage multiple, complex, on-going tasks and projects
Abilityto lead and partner successfully with staff and chain of command
ProficientEnglish, both written and verbal
Greatinterpersonal skills
Strongattention to detail
Open,honest, and empathetic manner when dealing with people
Strongattention to detail and desire to follow procedures
Highcustomer service orientation
Workingknowledge of database applications such as MS Office(Excel, Outlook,PowerPoint), Oracle, Kronos or ability to learn technology quickly
Highlevel of integrity, honesty, and judgment
ActionPlanning
Strongcoaching skills

Preferred Qualifications
Knowledgeof call center business
Callcenter experience
Reporting
SixSigma

Description :  Senior Manager, Quality Assurance

Quality Assurance Senior Managers (QAM) supervise theoperational and fiscal activities of the Quality Assurance department. QASMsensure direct reports meet targets, goals, and deliverables supportingoperations and account-wide call quality metrics for each line of business.Utilize systems and procedures to improve the operating quality and efficiencyof the quality department. Oversee all aspects of the delivery of qualityrelated services keeping operations informed and engaged regarding traininggaps and sharing best practices. Manage the staff in accordance with companypolicies, procedures, and client quality metrics ensuring all direct reportsare meeting contractual monitors and audits. Regularly meet with operationspartners to ensure coaching action plans are being completed. Work daily to improveprocesses and performance that enhance bottom line results through meetings andcalibration calls with client and business partners. Quality Assurance SeniorManagers are responsible for team engagement, leadership, performancemanagement, coaching, talent development, and auditing specialists and Teamleads. They adhere to TeleTech key performance objectives, indicators, metrics,and ratios ensuring maximum team performance. QAMs create and maintain apositive work environment and ensure shifts appropriately cover operationsschedules.

1. Achieve 100% of quality goals per clientcontract.
2. Manage day-to-day quality operations and deliverables.
3. Improve the key success metrics associated withquality assurance department.
4. Actively manage the staff, support, motivate andretain an outstanding team.
5. Manage the communication. Maintain a positive,respectful and caring attitude.
6. Escalate system level issues to the appropriatesystems/IT support/vendor team/client.
7. Ensure compliance with TeleTech's processes, tools,and system changes.

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 Qa Manager Senior Level Positions 5/26/2015 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: SNL-0172
 
Education :  Masters Degree
Experience :  5 - 10 Years

Skills :  Basic Qualifications
Strong understanding of TeleTechs business, core values, and goals
Strong verbal and written communication skills
Ability to manage multiple, complex, on-going tasks and projects
Ability to lead and partner successfully with staff and chain of command
Proficient English, both written and verbal
Great interpersonal skills
Strong attention to detail
Open, honest, and empathetic manner when dealing with people
Strong attention to detail and desire to follow procedures
High customer service orientation
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
High level of integrity, honesty, and judgment
Action Planning
Strong coaching skills

Preferred Qualifications
Knowledge of call center business
Call center experience
Reporting
Six Sigma

Description :  Manager, Quality Assurance

Quality Assurance Manager
Quality Assurance Managers (QAM) supervise the operational and fiscal activities of the Quality Assurance department. QAMs ensure direct reports meet targets, goals, and deliverables supporting operations and account-wide call quality metrics for each line of business. Utilize systems and procedures to improve the operating quality and efficiency of the quality department. Oversee all aspects of the delivery of quality related services keeping operations informed and engaged regarding training gaps and sharing best practices. Manage the staff in accordance with company policies, procedures, and client quality metrics ensuring all direct reports are meeting contractual monitors and audits. Regularly meet with operations partners to ensure coaching action plans are being completed. Work daily to improve processes and performance that enhance bottom line results through meetings and calibration calls with client and business partners. Quality Assurance Managers are responsible for team engagement, leadership, performance management, coaching, talent development, and auditing specialists and Team leads. They adhere to TeleTech key performance objectives, indicators, metrics, and ratios ensuring maximum team performance. QAMs create and maintain a positive work environment and ensure shifts appropriately cover operations schedules.

Key Performance Objectives
1. Achieve 100% of quality goals per client contract.
2. Manage day-to-day quality operations and deliverables.
3. Improve the key success metrics associated with quality assurance department.
4. Actively manage the staff, support, motivate and retain an outstanding team.
5. Manage the communication.
6. Escalate system level issues to the appropriate systems/IT support/vendor team/client.
7. Ensure compliance with TeleTechs processes, tools, and system changes.

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 Ceo Senior Level Positions 5/26/2015 [ APPLY NOW ]
logo_18019.gif CORECRUITMENT
United Arab Emirates
REF NO: SNL-0173
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  An award winning hospitality operator is currently looking for a Chief Executive Officer to oversee their business. This is a key position within the group, and it is essential that they hire someone who can demonstrate previous success in a similar role.

As Chief Executive Officer, you will play an important part in building the culture of the business, and will be responsible for the strategic plan and vision for the group. You will liaise with various stakeholders on a regular basis, and form strong working relationships with them. It is essential that you are an excellent communicator.

As CEO you will strive for operational excellence, and surround yourself with managers and teams who are passionate about the hospitality industry, and take great pride in delivering an exceptional guest experience.

Experience working in the hospitality sector would be advantageous. You will be abreast of industry trends, and act accordingly to any changes or challenges that may occur. The CEO is also responsible for ensuring the organisation acts ethically and lawfully at all times.

If you are interested in this role and believe you have the right background, we want to hear from you.


Description :  Role: Chief Executive Officer (CEO) - Middle East
Sector: Senior Executive
Location: Dubai
Salary: Market related


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 Director Senior Level Positions 5/25/2015 [ APPLY NOW ]
logo.gif THREE LIONS EOOD
United Arab Emirates
REF NO: SNL-0169
 
Education :  Masters Degree
Experience :  10+ Years
Responsibilities :  -Real Estate
-Properties
-Automotive industry
-Retail
-Restaurants


Description :  Job profile
One of the biggest companies in Dubai that is dealing with Real Estate, Automotive industry,Retail ect. is now looking for a Managing Director who will be dealing with non-engineering part of the business.

The Role

Reporting to the Group CEO, you will have full P&L responsibility leading strategy and policy focused on acquisition and organizing growth.
You will design and implement robust financial and operational controls and process improvements.
You will act as a key point of contact for major customers and professional associations and institutions.


Ideal Candidate
Ideally degree/masters qualified, you will have a proven track record of leadership within the Real Estate, Automotive and Retail industry.

In the first instance please forward relevant CV’s by email including your current remuneration package quoting MNGD/159/08

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 Front Desk Manager Senior Level Positions 5/23/2015 [ APPLY NOW ]
logo.gif MET HOTEL LEEDS ENGLAND
United Arab Emirates
REF NO: SNL-0146
 
Education :  Masters Degree
Experience :  1 - 5 Years

Skills :  
1. Have excellent communication skills
2. Should be a self starter and should work with less supervision
3. Able to work in a fast paced environment
4. Ability to handle pressure
5. Computer literate
6. Ability to follow company rules and policies
7. Possess supervisory skills
8. OPERA knowledge is of an advantage



Description :  We are seeking to hire a Front Desk Manager

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 Front Desk Manager Senior Level Positions 5/23/2015 [ APPLY NOW ]
logo.gif MET HOTEL LEEDS ENGLAND
United Arab Emirates
REF NO: SNL-0146
 
Education :  Masters Degree
Experience :  1 - 5 Years

Skills :  
1. Have excellent communication skills
2. Should be a self starter and should work with less supervision
3. Able to work in a fast paced environment
4. Ability to handle pressure
5. Computer literate
6. Ability to follow company rules and policies
7. Possess supervisory skills
8. OPERA knowledge is of an advantage



Description :  
We are seeking to hire a Front Desk Manager

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 Customer Service Manager Senior Level Positions 5/23/2015 [ APPLY NOW ]
logo.gif MET HOTEL LEEDS ENGLAND
United Arab Emirates
REF NO: SNL-0147
 
Education :  Masters Degree
Experience :  1 - 5 Years
Responsibilities :  
1. Solving and investigating customers long-standing or complex problems passed on by the customer service assistants.
2. Communicating politely with customers by email, letter, face to face, and telephone.
3. Handling all customer complaints or major incidents, like customer ill health problem or a security issue.
4. Visiting customers for the provision of one-to-one service and developing complaints or feedback procedures for the use of customers.
5. Providing advice and help to customers using the products or services of the organization.
6. Issuing compensations or refunds to customers and maintaining accurate and timely records of correspondence or discussions with the customers.
7. Supervising customer service teams, learning about the products or services of the organization, and following up-to-date with modifications.
8. Training staff or employees to deliver excellent customer service and involving in staff appraisals and recruitment process.
9. Developing customer service standards, policies and procedures for the organization or department.
10. Keeping abreast developments and changes in customer service field by reading pertinent journals, attending meetings and courses.
11. Analyzing data or statistics to identify the customer service level, the organization is providing.



Description :  We are seeking to hire a Customer Service Manager

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 Supply Chain Manager Senior Level Positions 5/23/2015 [ APPLY NOW ]
logo.gif CHARLES ASSOCIATES INTERNATIONALE
United Arab Emirates
REF NO: SNL-0143
 
Education :  Bachelors Degree
Experience :  5 - 10 Years

Skills :  

1. Education at Master level preferred in economics or engineering or equivalent through experience.
2. Extensive experience (more than 8 years) in leading a SC department in a multinational & matrix environment, with a proven track record in managing, implementing and executing SCM strategies and programs improving bottom line results.
3. Excellent communication, influencing and negotiating skills with leadership team in a complex matrix organization as well as with external suppliers.
4. Experience in the area of technical products (e.g. building Industry, project management or more in specific HVAC, control equipment, electrical and electronics) is a requirement.
5. Strong experience in negotiating high value / complex supply contracts.
6. Cross cultural awareness


Responsibilities :  

1. Achieve the Supply Chain objectives, in terms of savings, rebates, process improvements, preferred supplier development, working capital.
2. Ensure alignment between the business areas and the Supply Chain organization.
3. Drive procurement optimization and efficiencies through the business in line with European initiatives, including a review of existing practices and develop a strategy to structure the purchasing activity in the Region to maximize commercial benefits.
4. Review existing supplier base to optimize leverage. Develop with the Business Areas (Regional Directors) and the Strategic Sourcing Managers the opportunity matrix for the Region
5. Own, maintain and continuously improve supplier performance measurement processes and the region procurement processes in line with European initiatives
6. Manage Tactical buyers supporting the procurement of materials and sub-contract for the businesses.
7. Manage Transactional teams.
8. Lead the commercial negotiation and re-negotiation of a range of contracts in line with good practice and corporate directives
9. Manage key supplier relationships in line with the business strategies and maintain a credible reputation in the marketplace
10. Support Supply Chain Management aspects of new business development, including selection of suppliers, defining commercial approach and writing proposals. Represent the company at client meetings and presentations in the business development process.
11. Present the client base with a leading-edge, credible and coherent focus, demonstrating the value of Supply Chain Management leverage as a key element of the Companys offering
12. Support the introduction of new ERP purchasing modules to the business.



Description :  The employer is a global diversified technology and industrial leader serving customers in over 150 countries. Their 142,000 employees create quality products, services and solutions to optimize energy and operational efficiencies of buildings; lead-acid automotive batteries and advanced batteries for hybrid and electric vehicles; and interior systems for automobiles. Their commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. Through our growth strategies and by increasing market share we are committed to delivering value to shareholders and making our customers successful.

Job Purpose & Scope

1. Leads regional SC organization, within an international environment and with an extensive range of materials / products and advanced SCM programs and systems.
2. In the framework of the E/A SCM defined strategies, develops and implements own regional SCM strategies; delivers change in strategic directions. Owns all aspects of SCM at regional level, ensures supplier relationship management, consistent delivery, implementation of the SCM programs and optimization of the purchasing activities.
3. As a member of the E/A SCM Management team, provides key contributions in the area of strategy development for both SCM programs and commodities, policy formulation and implementation,
4. Manages the regional SCM team which can consist of Supply Chain Managers, Procurement Managers, Program Managers, buyers, etc.
5. Guarantees availability of the requisite internal and external suppliers for current and future regional needs, as well as their development and supply in terms of quality, promptness and economical cost. Identifies potential suppliers at regional level and evaluates existing suppliers in order to guarantee availability of an optimal supplier network in terms of quality and cost for meeting specific customers' demands.
6. Metrics: Financial results (savings, rebates, TWC), Operational metrics (p2p metrics, VMF), Program metrics (usage, penetration), (internal) customer satisfaction
7. Geographical scope: Regions as defined by the Regional Supply Chain Organization

European level

1. As a member of the E/A SCM Management team, provide key contributions in the area of strategy development for both SCM programs and commodities, policy formulation and implementation,
2. Participation in the definition and development of efficient purchasing processes.
3. Design/Deploy standard metrics, SCM measurement and evaluation techniques and processes.
4. Key contributor in the development, trial and subsequent implementation of European Supply Programs, such as Integrated Supplier Programmed, rebate strategy, framework agreements, Continuous Improvement programs.
5. Take ownership of some of the projects identified by the E/A SCM Management team including project management, development, and buy-in of countries, tender organization, evaluation and negotiation. Co-ordination of projects from implementation through to completion, implementation and results at European level.
6. Functional management program and project teams; networking with the Purchasing community and country operations in Europe.

People & Organization
1. Develops and ensures a high performing management team. Maximize performance through quality staffing, performance management, coaching, development and succession planning.
2. Builds management team following JC human resources policies and standards and providing coaching, development and motivation to bring out the best in each team member and ensure succession planning.
3. Recruits, hires, and retains management staff.
4. Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports teaming with the appropriate business partners.




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 Other Senior Level Positions 5/22/2015 [ APPLY NOW ]
logo.gif MET HOTEL LEEDS ENGLAND
United Arab Emirates
REF NO: SNL-0145
 
Education :  Bachelors Degree
Experience :  1 - 5 Years
Responsibilities :  
1. Opening and closing organization facilities
2. Overseeing general upkeep of all areas around organization, personal safety of staff
3. Meeting with general operations director on a regular basis to ensure smooth running of business
4. Dealing with visitors queries and complaints as and when needed
5. Maintain a constant, visible physical presence in public areas during opening hours
6. Provide sickness and hospital cover for other duty managers or staff as needed
7. Deal with any issues that may arise as a result of staff misbehavior
8. Work in liaison with director, administration and staff



Description :  
We are seeking to hire a Duty Manager

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