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 Team Leader Management / Consulting 11/28/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0349
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Team Lead / Trainer - Seasonal

TeleTech is now hiring a Seasonal Team Lead/Trainer.
If this describes you
Team Orientated
Outgoing & Focused
Passionate & Motivated
then, APPLY TODAY!
In this role, you'll supervise the daily activities of a group of associates by providing mentoring, coaching and guidance while also making recommendations on areas which need improvement. Other responsibilities include: working with associates to address employee relations issues, coordinating all associate activity related to training, development and coaching sessions. In this position, it will be your responsibility to engage and develop each member of your team so that they can achieve their full potential. You'll also be directly accountable for associate attrition and employee satisfaction. Plus, you'll be responsible for monitoring absence and attendance for your team.
In this position, you'll be expected to manage to operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers and you'll be expected to adhere to all company policies and procedures. You'll also be responsible partnering with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the project. Additionally, you will be conducting training classes with new hires and on-going classes.
Become a Member of the TeleTech Team
TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.
What we offer:
And here's the important stuff TeleTech provides our associates with:
Competitive salary + bonuses
Advancement and Career Opportunities
Paid training
What were looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:
Associates degree (A.A.), equivalent from a two-year college, technical school or equivalent work experience
Must have superior time management and organizational skills
Analytical ability to interpret statistical reports
Strong knowledge of call center metrics and improvement methods
Proficient in working with Microsoft Word, PowerPoint, Excel and Outlook
Must be Licensed Health Insurance Agent with Previous UHG experience
Preferred experience:
Sales experience or experience coaching to sales quotas
State Health license strongly preferred
Open enrollment experience
Knowledge of call center business
Experience training in a classroom setting
What to expect:
Once hired, our Team Leads will attend an out of state training for 6 weeks, before continuing training at our site in Melbourne, Florida.
Are you ready to accept the challenge? Because TeleTech is ready for YOU!
Click on the Apply Now button to let us know about you. Even better, apply now and tell your friends to apply too. For more information on the world of opportunity that awaits you at TeleTech visit our career website at http://www.teletechjobs.com/.
TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.

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 Other Management / Consulting 11/28/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0364
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Licensing Training Coach

Proctors study sessions on site with candidates that have completed the pre-licensing course off site.
Performs routineclerical duties, such as filing forms and other records from licensed agents and applicants.
Inputs data or correspondence from files as requested within an appropriate time frame.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
The pay rate for this position is $13/hr.

Key Performance Objectives:
Manage the communication
Maintain 100% accuracy of all training completion records and reports
Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
Learn key business objectives, timeframes, and requirements associated with each training goal and class
Understand and improve the key success metrics associated with each training goal
Deliver consistent customer service and communication
Basic Qualifications:

Strong understanding of TeleTech's business, core values, and goals
Must be Licensed to Sell Health Insurance in your Resident State
Must have previous experience with TeleTech working as a Licensed Health Insurance Agent.
Must be able to work Overtime as required.
Ability to lead and partner successfully with teams, management and client
High level of integrity, judgment and follow through
Strong attention to detail and desire to follow procedures
Strong analytical, verbal and written communications skills
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Reporting

TeleTech requires all employees hired in the United States to successfully pass a backgroundcheck and drug test as a condition of employment. TeleTech is an EqualOpportunity Employer.
Licensing Training Coaches

Proctors study sessions on site with candidates that have completed the pre-licensing course off site.
Performs routineclerical duties, such as filing forms and other records from licensed agents and applicants.
Inputs data or correspondence from files as requested within an appropriate time frame.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
The pay rate for this position is $13/hr.

Key Performance Objectives:
Manage the communication
Maintain 100% accuracy of all training completion records and reports
Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
Learn key business objectives, timeframes, and requirements associated with each training goal and class
Understand and improve the key success metrics associated with each training goal
Deliver consistent customer service and communication
Basic Qualifications:

Strong understanding of TeleTech's business, core values, and goals
Must be Licensed to Sell Health Insurance in your Resident State
Must have previous experience with TeleTech working as a Licensed Health Insurance Agent.
Must be able to work Overtime as required.
Ability to lead and partner successfully with teams, management and client
High level of integrity, judgment and follow through
Strong attention to detail and desire to follow procedures
Strong analytical, verbal and written communications skills
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Reporting

TeleTech requires all employees hired in the United States to successfully pass a backgroundcheck and drug test as a condition of employment. TeleTech is an EqualOpportunity Employer.
Licensing Training Coaches

Proctors study sessions on site with candidates that have completed the pre-licensing course off site.
Performs routineclerical duties, such as filing forms and other records from licensed agents and applicants.
Inputs data or correspondence from files as requested within an appropriate time frame.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
The pay rate for this position is $13/hr.

Key Performance Objectives:
Manage the communication
Maintain 100% accuracy of all training completion records and reports
Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
Learn key business objectives, timeframes, and requirements associated with each training goal and class
Understand and improve the key success metrics associated with each training goal
Deliver consistent customer service and communication
Basic Qualifications:

Strong understanding of TeleTech's business, core values, and goals
Must be Licensed to Sell Health Insurance in your Resident State
Must have previous experience with TeleTech working as a Licensed Health Insurance Agent.
Must be able to work Overtime as required.
Ability to lead and partner successfully with teams, management and client
High level of integrity, judgment and follow through
Strong attention to detail and desire to follow procedures
Strong analytical, verbal and written communications skills
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Reporting

TeleTech requires all employees hired in the United States to successfully pass a backgroundcheck and drug test as a condition of employment. TeleTech is an EqualOpportunity Employer.
Licensing Training Coaches

Proctors study sessions on site with candidates that have completed the pre-licensing course off site.
Performs routineclerical duties, such as filing forms and other records from licensed agents and applicants.
Inputs data or correspondence from files as requested within an appropriate time frame.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
The pay rate for this position is $13/hr.

Key Performance Objectives:
Manage the communication
Maintain 100% accuracy of all training completion records and reports
Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
Learn key business objectives, timeframes, and requirements associated with each training goal and class
Understand and improve the key success metrics associated with each training goal
Deliver consistent customer service and communication
Basic Qualifications:

Strong understanding of TeleTech's business, core values, and goals
Must be Licensed to Sell Health Insurance in your Resident State
Must have previous experience with TeleTech working as a Licensed Health Insurance Agent.
Must be able to work Overtime as required.
Ability to lead and partner successfully with teams, management and client
High level of integrity, judgment and follow through
Strong attention to detail and desire to follow procedures
Strong analytical, verbal and written communications skills
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Reporting



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 Chief Operating Officer Management / Consulting 10/22/2019 [ APPLY NOW ]
logo_18019.gif CORECRUITMENT
Kuwait
REF NO: MGMT-0353
 
Education :  Bachelors Degree
Experience :  1 - 5 Years
Responsibilities :  Seeking an experience COO to join their expanding Hospitality business were you would be responsible for the entire operations for Kuwait. Reporting to the CEO you will have Finance, HRD and other key departments reporting to you.
Responsibilities:
Financial Management and Oversight
Working with the Group Director of Finance, manage and oversee all financial and business planning activities, including:
1. Direct and administer all financial plans
2. Oversee business policies and accounting practices o Review and analyze financial reports
3. Support and advise the CEO in decision making
4. Lead and support organizational operational budgeting process
5. Oversee reporting and monitoring of organizational performance metrics. Provide overall financial oversight and monitoring.
Ensure that relevant financial data is presented to the CEO and senior management team.


Human Resources
Working with the Human resources manager and oversee the human resource function for KG Kuwait, including:
1. Recruitment, hiring, and compensation o Benefits administration and oversight
2. Professional training and development, including new employee orientation o Retention strategies
3. Regulatory oversight and legal compliance
Ensuring that the human resource function is properly resourced and represented within the senior management team.

Project & Maintenance
1. To work along with the project manager to oversee & report to the CEO on the progress of the new project site developments.
2. To be responsible for all the maintenance works carried out in the company, for a smooth running of Operations.

Operations
1. Oversee performance management in par to the annual formulated financial budget & targets.
2. Supply Chain, procurement, monitoring and overlooking monthly inventory for the warehouse.
3. Information technology working with the manager of information technology, ensure the ongoing maintenance and updating of information systems and infrastructure, including hardware, software, and ASP applications for successful operations.
4. Organizational reporting and monitoring: provide guidance and leadership through management of the authority metrics and measurement reporting process
5. Office management: oversee administrative functions for all KG supports services.
6. Working with the CEO to provide all relevant report, data & information monthly in terms of growth, performance of KG.


Description :  Role: Chief Operating Officer- Kuwait
Sector: Management
Location: Kuwait
Salary: Market related


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 Other Management / Consulting 10/22/2019 [ APPLY NOW ]
logo_18019.gif CORECRUITMENT
Kuwait
REF NO: MGMT-0354
 
Education :  Bachelors Degree
Experience :  1 - 5 Years
Responsibilities :  We are looking for Area Managers for a dynamic and rapidly expanding restaurant group in Kuwait!
For this Area Manager role, we need restaurant professionals who are ideally Arabic speaking and must have experience in GCC countries.
Candidate Requirements & Brief:
1. Someone with University Degree in Hospitality, well-spoken and presentable.
2. Able to manage a team of around 100 Employees.
3. The will be looking after between 3 to 6 outlets.
4. Reporting Directly to the Operations Manager.
5. Experience in Caf, Restaurants or Hotels. It would be beneficial if they have worked in a branded environment.
6. Experience in store openings and Project Management
7. Must be very good with financials, P&L, Budgeting, etc.
8. Someone who understand Systems, Policies and procedures. Someone who is able to design and implement standards of Service and he/she is able to make input on the brand development (menus, marketing, etc)
9. Experience in Change Management would be beneficial

Immediate starts would be ideal but not essential!

Total Package Offered: 1500KWD + Flight tickets + Medical insurance + KPIs Bonus scheme


Description :  Role: AREA MANAGERS - RESTAURANTS - KUWAIT
Sector: Management
Location: Kuwait
Salary: 3.2k per month + + Flight tickets + Medical insurance + many more


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 Team Leader Management / Consulting 10/22/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: MGMT-0355
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
Strong understanding of TeleTechs business, core values, and goals
Strong verbal and written communication skills
Ability to manage multiple, complex, on-going tasks and projects
Ability to lead and partner successfully with staff and chain of command
Proficient English, both written and verbal
Math/statistics and computer proficiency
Great interpersonal skills
Strong attention to detail
Open, honest, and empathetic manner when dealing with people
Strong attention to detail and desire to follow procedures
High customer service orientation
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly
High level of integrity, honesty, and judgment
Data analysis and reporting
Action planning
Preferred Qualifications
Knowledge of call center business
Strong coaching skills
Action planning
Six sigma certification


Description :  Workforce Management Team Lead

Workforce Management Team Lead

Workforce Management (WFM)Team Leads are responsible for WFM Specialists performance,
development, mentoring, and coaching to meet and continuously improve both TeleTech and client service level metrics. WFM Team Leads oversee reporting and real-time monitoring. They assist WFM Managers in the supervision and execution of the activities and responsibilities of WFM department. WFM Team Leads are responsible for creating schedules based on trend analysis to meet staffing requirements. They are held accountable for schedule adherence, absenteeism, call volume, in chair occupancy, average call handle time and other components of the overall work flow. WFM Team Leads hold team accountable for meeting all performance indicators/metrics using reporting tools and techniques specific to WFM functions. They coordinate team activities and special projects. Lead staff in accordance with policies and procedures of TeleTech and client requirements and expectations. Evaluate department processes. Recommend and coordinate needed changes based on process
analysis. WFM Team Leads are responsible to meet team productivity and quality goals. Communicate with managers and other business partners.

Key Performance Objectives
1. Achieve 100% of accuracy and speed in delivery of requirements. WFM Team Leads actively
implement strategies and initiatives to enable the business to achieve its objectives.
Communicate the core strategy and goals to the WFM Specialists. Establish metrics for success,
set clear daily staffing and scheduling priorities, and drive the team to meet goals. Understand
the key business objectives, timeframes, and requirements associated with each workforce goal.
WFM Team Leads perform trend analysis and forecasting and adjust schedules to meet staffing
requirements. (Strategic planning, project management, results orientation, business acumen,
strategic thinking, enthusiasm)

2. Manage day-to-day operations, processes, and reporting. WFM Team Leads maintain
scheduling consistency for associates based on absenteeism, attrition, breaks, lunches, time off,
vacations, outages, etc. They are responsible for real time monitoring and updating of associates
schedules and for schedules of the WFM team. WFM Team Leads analyze intra-day staffing
reports; suggest changes to staffing in order to meet service level client expectations and
requirements. They schedule and conduct regular staff meetings with WFM Specialists,
management and Operations team. Available for teams questions, issues. Ensure resolution of
issues. Monitor and measure progress towards forecasted trends. (Teamwork and
collaboration, problem solving, accountability, people skills, results orientation, relationship
building)

3. Improve the key success metrics associated with workforce management goals. These include:
In-chair occupancy (IOCC %) and phone occupancy (POCC %) management
Achieve client service level objectives
Management specialists to goals and objectives
Schedule adherence
Outage management

WFM Team Leads gather information, analyze data, observe the process, and lead the effort to consistently improve each workforce process and performance. This includes challeing every aspect of the processes. Recommended changes must be monitored and measured to ensure bottom-line impact to the process. (Data analysis, ROI calculations, persuasion, problem solving, strategic thinking, achievement motivation)

4. Deliver excellent customer service and communication. WFM Team Leads respond to all workforce issues as appropriate. Maintain a positive, respectful and caring attitude. Communicate staffing and scheduling problems clearly and collaborate with direct reports/business partners that issues will be resolved quickly with a minimum of long term impact. Proactively share all workforce management issues with managers and other team leads as needed. Work closely with Global Operations Support Center (GOSC) team and with Operations team. Take personal responsibility for problems and solutions. (Communication, helpful, conflict resolution, take ownership, enthusiasm, customer focus)

5. Develop, coach, support, and evaluate WFM team. Responsible for development of WFM Specialists. WFM Team Leads establish realistic team goals and performance objectives. Provide feedback to WFM Specialists. They hold team accountable for meeting all performance indicators/metrics, using reporting tools and techniques. Coach and provide career development advice to the team. (Coaching, achievement motivation, influence, communication, mentor, judgment, accountability)

6. Ensure WFM team has tools, systems, and support needed to perform their job. Escalate system level issues to the appropriate systems/IT support/ vendor team. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via e-mail or ticketing system to the appropriate team. Ensure that problems have been addressed. (Problem solving, system troubleshooting, communication, reporting, attention to detail)



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 Team Leader Management / Consulting 10/22/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
United Kingdom
REF NO: MGMT-0356
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Desirable Criteria
Team leader experience within a call centre
A recognized Management qualification would be an asset.
Experience of interacting with external clients and developing these relationships

Competitive Benefits Package

Competitive salary + bonuses
Health insurance, dental and eye care reimbursements
Private and pension plan Insurance
Up-to-date technology training
Relocation package
Childcare voucher scheme
On site canteen
29 days holiday entitlement + extra entitlement
Free Parking
Career Advancement


Description :  Customer Service Team Leader-Please register your interest for future opportunities


In this role you will be responsible for the day-to-day management, motivation & development of a team of Customer Service Representatives. You will be responsible for supporting the agents in achieving challenging goals and developing their knowledge and career within TeleTech. Team Leaders are also involved in the management of projects related to improving the efficiencies of the Contact Centre.
They will lead by example with a focus on ensuring a highly motivated team that consistently meets and exceeds targets and objectives.


Duties & Responsibilities
Develops team, including on-the-job training, motivation and coaching to reinforce required skills
Ensures schedules are managed efficiently and in a timely, cost effective and accurate manner
Reviews team performance and delivers monthly performance reviews
Coaches staff on performance management improvement
Deals with all disciplinary matters in a timely and effective manner, where directed, as provided for within the set company policies and procedures
Exhibits a thorough understanding of the project business and strategy
Ensures leadership and management of the team in a manner consistent with TeleTech's goals, values and objectives
Provides required direction to a team of Customer Service Representatives to ensure service coverage and quality contact objectives are consistently achieved
Essential Criteria
Proven experience in managing a team to achieve challenging targets and key performance indicators.
Strong experience in providing coaching and feedback.
Excellent interpersonal and communication skills to liaise with customers & team members.
Strong time management skills and the ability to prioritise a busy workload.
Strong understanding of computers and competent in the use of Windows based operating systems, drivers and software applications.
Strong customer focus and a proactive approach to continuous improvement of the customer experience.



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 Other Management / Consulting 10/22/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0357
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications:

Strong understanding of TeleTech's business, core values, and goals
Must be Licensed to Sell Health Insurance in your Resident State
Must have previous experience with TeleTech working as a Licensed Health Insurance Agent.
Must be able to work Overtime as required.
Ability to lead and partner successfully with teams, management and client
High level of integrity, judgment and follow through
Strong attention to detail and desire to follow procedures
Strong analytical, verbal and written communications skills
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Reporting




Description :  Licensing Training Coach

Proctors study sessions on site with candidates that have completed the pre-licensing course off site.
Performs routineclerical duties, such as filing forms and other records from licensed agents and applicants.
Inputs data or correspondence from files as requested within an appropriate time frame.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
The pay rate for this position is $13/hr.

Key Performance Objectives:
Manage the communication
Maintain 100% accuracy of all training completion records and reports
Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
Learn key business objectives, timeframes, and requirements associated with each training goal and class
Understand and improve the key success metrics associated with each training goal
Deliver consistent customer service and communication
Basic Qualifications:

Strong understanding of TeleTech's business, core values, and goals
Must be Licensed to Sell Health Insurance in your Resident State
Must have previous experience with TeleTech working as a Licensed Health Insurance Agent.
Must be able to work Overtime as required.
Ability to lead and partner successfully with teams, management and client
High level of integrity, judgment and follow through
Strong attention to detail and desire to follow procedures
Strong analytical, verbal and written communications skills
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Reporting

TeleTech requires all employees hired in the United States to successfully pass a backgroundcheck and drug test as a condition of employment. TeleTech is an EqualOpportunity Employer.
Licensing Training Coaches

Proctors study sessions on site with candidates that have completed the pre-licensing course off site.
Performs routineclerical duties, such as filing forms and other records from licensed agents and applicants.
Inputs data or correspondence from files as requested within an appropriate time frame.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
The pay rate for this position is $13/hr.

Key Performance Objectives:
Manage the communication
Maintain 100% accuracy of all training completion records and reports
Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
Learn key business objectives, timeframes, and requirements associated with each training goal and class
Understand and improve the key success metrics associated with each training goal
Deliver consistent customer service and communication


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 Business Development Manager Management / Consulting 10/22/2019 [ APPLY NOW ]
logo.gif CHAMBERS BUSINESS ADVISORY DMCC
United Arab Emirates
REF NO: MGMT-0343
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Business Development Executive - Dubai, UAE.

A business setup company in JLT requires an experienced business consultant to provide clients with practical guidance and quality assistance in starting and running a business across the UAE.

We are interested in candidates who will develop and grow in the company as business progresses.

Previous experience in this line of work is essential as you will need to provide professional solutions, have a proven track record, growth advisory and a comprehensive range of business incorporation services to both new and experienced clients.

Candidates will need:

Excellent written & spoken English
Business degree
Outgoing & friendly personality
Knowledge of government regulations, as you will need to provide advice based on current regulations

Generating leads and business would be preferable if you have an existing network of industry contacts to generate new business

Must have at least 2 years experience in companies formation (LLC, Freezone, onshore/offshore) and business setup
Document processing with government authorities

Please email your CV with a photo and state your salary expectations.

Candidates who do not meet the requirements will not be considered.


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 Campaign Manager Management / Consulting 10/22/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0321
 
Education :  Masters Degree
Experience :  5 - 10 Years

Description :  The Service Delivery Manager is responsible for managing the operations and assigned functional role in an effort to increase the operational and financial effectiveness of the Service Delivery Center with specific accountability for attrition and employee satisfaction. Must ensure the operational metrics are being met by program.

Responsibilities associated with managing the assigned functional departments include but are not limited to the following duties:
Learning Services - recommend, develop and implement strategies that enable employee's to successfully meet client training expectations, quality, customer satisfaction and performance objectives; effectively manage the training department by distributing workload, reviewing project materials and developing skills necessary for performance; evaluating performance via client metrics; oversees the development of instructional material in alignment with quality guidelines, student/facilitator guides, job aids and other training and quality documentation; defines budget requirements to meet training objectives; tracks training costs for the company and client; coordinates with client on all project specific updates and up training requirements while tracking and reporting all training hours for all positions; consults with corporate learning services team to ensure global standards and strategic best practices are implemented and measured locally.
Human Capital - acts as an advisor for the Center ensuring legal compliance and resolution of all employee related issues ; interprets and implements company policies and procedures while overseeing HC as the primary point of contact for the Center regarding investigations, complaints, union avoidance, terminations, LOA's, FMLA and other escalated HC issues; coordinates and provides leadership development and management training for human capital such as harassment, employee relations, performance coaching and other legal/compliance related areas; consults with corporate HC team to ensure global standards and strategic best practices such as Optimum Rewards, are implemented and measured locally.
Talent Acquisition - responsible for ensuring the site hits 100% of all staffing goals; ensures proper adoption of systems and tools associated with the on boarding process of new hires; responsible for reporting on staffing goals as well as coordination and implementation of weekly/monthly sourcing plans; manages invoicing and procurement process on a monthly basis; consults with corporate TA team to ensure global standards and strategic best practices are implemented and measured locally.
Facilities - responsible for managing vendor accounts including contracts/agreements for preventative maintenance, security, janitorial, copier leases, cafeteria and food vending; perform minor repairs and maintenance on all facility related equipment, storage units, and keys associated with access to the facility; manages procurement process including PR submittals, PO's and invoice matching; coordinate site Health and Safety, Security and Emergency procedures; consults with corporate Facilities team to ensure global standards and strategic best practices are implemented and measured locally.
Reviews site / account profitability and coordinates billing processes and procedures for required departments by client; makes recommendations to improve operational effectiveness through workforce planning; responsible for the accuracy of data and reports generated through workforce systems and databases. Ensures global standards and strategic best practices are implemented and measured locally

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 Operations Manager Management / Consulting 10/22/2019 [ APPLY NOW ]
logo_12119.gif JOBTRACK
United Arab Emirates
REF NO: MGMT-0262
 
Education :  Bachelors Degree
Experience :  1 - 5 Years
Responsibilities :  1. Planning and controlling change.
2. Managing quality assurance programmes.
3. Researching new technologies and alternative methods of efficiency.
4. Setting and reviewing budgets and managing cost.
5. Overseeing inventory, distribution of goods and facility layout.


Description :  
OPERATION MANAGER
ABU DHABI/ AED 9,000 GROSS + ANNUAL BENEFITS


An exciting opportunity awaits a self-starter to join a Group Company as Operation Manager. The applicant must possess 4-5 years functional experience in a Hotel/ Mall/ Bowling Centre. Candidate should be proficient in MS Office applications. Graduate, preferably in Marketing/Customer Service/ Business. Experience in UAE or GCC countries is mandatory!!!


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