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 Sales Representative Sales 5/18/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
REF NO: SL-1509
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  We are Revana, a leader in outsourced sales and marketing solutions serving some of the worlds most prestigious brand names.
We are looking for aggressive - people to people- sales professionals to join our team. Successful candidates must be able to thrive in an environment that is fast paced, competitive, and constantly changing. You must be an individual who is driven by obtaining personal goals and a strong desire to be the best in your territory. Are you a motivated, entrepreneurial professional -- a problem solver who is ready to make an impact and ready for a job where you can have some fun too.
We are looking for sales professionals to join our team.

We are Revana, a leader in outsourced sales and marketing solutions serving some of the worlds most prestigious brand names. We are looking for aggressive - people to people- sales professionals to join our team. Successful candidates must be able to thrive in an environment that is fast paced, competitive, and constantly changing. You must be an individual who is driven by obtaining personal goal and a strong desire to be the best in your territory. Are you a motivated, entrepreneurial professional -- a problem solver who is ready to make an impact and ready for a job where you can have some fun too?

Supports all customers, partners & products in the small and medium enterprise space (less than 250 employee size).
Answers campaign specific inbound calls, emails and web requests and captures information in a sales database.
Assesses customer needs, sells solutions, and inquires if customers qualify for other products or opportunities.
Transfers customers to higher lever sales employees via phone or sales database if a new opportunity arises.
Provides overflow support to the lower level inside sales agents when needed.
Able to sell through customers, partners or partner sales representatives.
Prospects existing or new customers via cold calls and emails to create new opportunities.
Prioritizes work, works with limited guidance on projects within defined criteria and provides solutions to a diverse range of moderately complex projects.
The Inside Territory Account Manager works with limited guidance on projects within defined criteria and provides solutions to a diverse range of moderately complex projects.
What were looking for:
Motivation, Passion, and Integrity.

Those are just some of the attributes valued at Revana. Of course, there are some other requirements too. These include:
Three (3) or more years of sales (telesales preferred) experience required
Knowledge of telecommunications (hardware, software, service) strongly preferred.
Type a minimum of 30 words per min.
Exemplary communication skills to include written, verbal and presentation skills.
Self-starter with ability to meet deadlines in a high stress environment
Knowledge of current company software programs (Microsoft Office and Internet browsers), CRM or Salesforce tools preferred.
Bachelor's degree or equivalent combination of education and experience (2-3) years
Demonstrable success in previous sales roles
Becoming a Member of the Revana Team means:
Helping our Fortune 500 clients build their businesses
Nurturing existing business
Prospecting and developing accounts
Contacting new leads
Introducing customers to the best technology products and services provided by industry leaders
Building long-term customer relationships
What we offer:
Competitive salary + lucrative commission structure
Advancement and Career Opportunities (we promote from within whenever possible)
Award-winning Recognition and Incentive Program
Ongoing Training and Development
Discounts at many major retailers & restaurants
Casual dress code

 Other Human Resources 5/18/2020 [ APPLY NOW ]
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REF NO: HR-0296
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Qualifications:
BA/BS in Human Resources, comparable degree, or equivalent experience
Some knowledge of market pricing practices and exposure to variable and performance management practices is preferred.
Strong communication and analytical skills.
Good project management skills.
Expert with PC applications including Access, Excel, and Word.

Description :  Senior Compensation Analyst

Participates in the implementation and administration of base pay, incentive plans, and performance management systems.
Essential Duties and Responsibilities:
Consults with Human Capital business partners to facilitate management and employee understanding of TeleTech's compensation structures and practices.
Educates, mentors, and trains all Human Capital staff on compensation process, practices, and programs.
Collects, assesses, and evaluates external market compensation data to ensure the competitiveness of TeleTech's base salary structures, incentive programs and other pay practices.
Assists in the evaluation of global salary surveys to ensure that we gather competitive data from the best source within each country TeleTech operates.
Facilitates the preparation of simplified job profiles and career ladder descriptions

 Graphic Designer Other 5/18/2020 [ APPLY NOW ]
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REF NO: OTH-0707
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  The Graphic Designer takes design concepts from designer(s) and executes them into communication materials for internal/external audiences worldwide.
Day-to-day duties will primarily involve supporting the production/execution of corporate presentations, proposal collateral, and marketing communications projects for prospective clients, investors, and internal audiences worldwide. This will frequently involve working with cross-functional teams including investor relations, facilities, corporate development, sales, and executive management.

Develop, design, and maintain corporate and international PowerPoint presentation template(s) and user guide(s).
Develop custom PowerPoint presentations as requested.
Develop, design, and maintain global signage standards.
Assist with design and production of internal marketing communications materials.
Assist with design and production of corporate/international marketing communications materials.
Maintain Web-based marketing resource library.
Participate in strategy meetings as necessary.
Assist with production and administrative tasks as necessary

Bachelors degree in Graphic Design or Commercial Art
Advanced English skills
Graphic Design experience in an agency, studio, or in-house design setting
Current knowledge of computer design hardware (Macintosh and PC) and software, including, InDesign, Acrobat Professional, QuarkXpress, Illustrator, Photoshop, and MS Office suite (specifically MS PowerPoint 2001 for Mac and 2000 for PC)
Director, Flash, and Dreamweaver knowledge are a plus
Strong production, technical, design, and typography skills
Strong organizational, time management, and communication skills
Attention to detail, Initiative, Team player
Positive, flexible attitude and ability to adapt to change
Able to handle multiple projects from implementation to execution under tight deadlines with minimal supervison

 Desktop Support Tech Contract / Information Technology 5/18/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
REF NO: TC-0709
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Desktop Systems Engineer

For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.

Our capabilities include:
Design: Customer Strategy Services
Enable: Customer Technology Services
Manage: Customer Management Services
Grow: Customer Growth Services

Position Summary:
The Desktop Engineer is responsible for architecture, design, development and support of the Desktop Infrastructure across the Teletech Global Infrastructure.

The ideal candidate will also be able to efficiently ensure appropriate high availability and other performance considerations within our combined (virtual and physical) Desktop Technology Infrastructure, as well as oversight and support of desktop-specific systems and applications across multiple geographic locations.

Duties, Skills & Experience
Interface with internal, customer, and third-party teams for configuration, integration and deployment activities and projects
Design and optimization of both physical and virtual desktop technology solutions and supporting infrastructure
Hands-on installation, configuration and maintenance of Microsoft, VMWare and other desktop virtualization technologies and solutions from cradle to grave
Design and develop support tools, infrastructure monitoring capabilities, and automation of deployment/troubleshooting routines
Perform systems maintenance according to corporate, industry and vendor best practices
Perform standard technical changes and provide escalation support for complex technical issues per established methodologies
Develop script-based solutions utilizing Microsoft PowerShell and VBS scripting languages
Responsible for capacity, high availability and disaster recovery planning and support
Participate in Tier 3 on-call rotation
Participation in defining and/or optimizing standard operating procedures including, but not limited to, best practice security measures to protect the confidentiality, integrity and availability of customer data
Identify issues and risks and work towards timely resolutions
Requirements & Qualifications:
Demonstrated experience and knowledge of desktop engineering and management tools (SCCM, GPO Mgmt. Console, Quest Desktop Authority)
Experienced in the design and deployment of both physical and virtual desktops in an enterprise
2 years of expertise installing, configuring and maintaining Windows Server 2003/2008, VMware vSphere hypervisor, Hyper-V on blade and rack-mounted servers from Dell, HP, IBM, Cisco .
Current Microsoft Certified IT Professional or MCSE
Strong and demonstrated experience with automated deployment platforms and scripting (PowerShell, VBScript, etc.)
Detailed understanding of advanced Windows Services including: Terminal Services, IIS Server, Exchange
Innovative mindset to continuously improve processes and resolve difficult problems creatively
Experience troubleshooting technical issues in high-availability environments
Experience with ITIL concepts and processes (Incident, Change, Problem, etc.)
Experience in a service-driven industry
Experience supporting technology and customers in multiple time zones
BS or MS in Computer Science or related field
Demonstrated expertise in Active Directory and group policy management
Understanding of Shared Storage, Replication, load balancing, and LAN/WAN Technologies

 Telecom Senior Engineer Engineering / Architecture 5/18/2020 [ APPLY NOW ]
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REF NO: ENG-1291
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Telecommunications Engineer

Teletech Network Operations group is looking to add to their highly skilled team. We currently have a need for a Telecom Analyst- AVAYA with a strong background in AVAYA technologies. As a TeleTech Senior Analyst you will get to work on one of the largest and most diverse global networks. As one of Colorado's largest employers worldwide (over 60,000 employees currently), we can offer an unparalleled work experience.

Support and administration of the companys VoIP deployment, supporting applications and network hardware. This will includes AVAYA ACD, ESS, CMS, AES, hardware setup & testing and voice gateways.

Job Qualifications:
3+ years experience with CMS (both emulator and supervisor and some Unix experience a plus)
3+ years experience with PBX programming (vectors/VDNS)
3+ years experience with digital trunking (Cisco gateway experience a plus)
3+ years experience with AES servers and /MAPD connections
3+ years experience with a large scale VIOP network. (CLANs, Medpros, IPSI, regions)
3+ years experience with AVAYA hardware. (CLANs, Medpros, IPSI)
Self-motivated and able to accomplish tasks with minimal supervision
Excellent time management and ability to triage multiple, concurrent technical issues
Facilitate service and escalation with third party providers including (equipment and carriers)
Team motivated, especially when implementing new solutions and troubleshooting issues - the entire team must be able to work with other groups (network, telecom, systems) to build an environment or resolve an issue
Ability to communicate and interact with a variety of people at different levels (must have strong "people skills" to communicate basic non-technical concepts with end users, technical skills to communicate with engineering team, etc)
Ability to understand, troubleshoots, and resolves complex problems through collection and analysis of system log data.
AS in a computer-related field, Vendor certification classes, or equivalent experience with aptitude for certification in network administration
Excellent written and spoken communications skills

 Network Engineer Engineering / Architecture 5/18/2020 [ APPLY NOW ]
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REF NO: TC-0710
Education :  Bachelors Degree
Experience :  1 - 5 Years

- BA/BS degree or equivalent experience.
- 7-10 years of experience
- Expert knowledge of LAN/WAN systems, networks, and applications
- Experince with Cisco 6500, 3845, 3750, 3560, 2948
- CatOS and IOS configurations
- TACACS, Radius
- CiscoWorks, HP Openview
- Visio
- QoS, VoIP
- Redundant architectures
- Certifications: CCNP and/or CCVP and/or CCNA and/or CCIP
- Knowledge of T-1's, DS-3's, OC-3's

Description :  Senior Network Engineer

Under minimal direction, responsible for the engineering, configuration, installation, maintenance and upgrade of the wide area Voice/Data network (WAN). Provides the highest level of technical support to various departments and users with regards to the WAN. Serves as a liaison with vendors and other third party providers. Operates under minimal supervision, with wide latitude for independent judgment.

- Responsible for the implementation, testing and training of new communication projects and initiatives.
- Researches and proposes new technology initiatives
- Responsible for integrating business systems within the corporate information technology environment.
- Develops business cases for request for new or additional hardware or software.
- Coordinates with Management and Technology Managers/Engineers to resolve issues relating to security.
- Works with other IT staff in resolving issues relating to security
- Acts as a liaison with vendors and third party providers.

 Technical Support Staff Tech Contract / Information Technology 5/18/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
REF NO: TC-0711
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Technical Support Representative

At TeleTech, Customers are the life blood of our business. Understanding the importance of good customer service is essential for creating new customers, keeping loyal customers, and developing referrals for future customers. We strive to stay connected with our customers at all touch points, and to value their feedback in return. Without this ongoing connection, our business would fail.


Your role as a Technical Service Representative (TSR) is to provide technical support to customers by researching and answering their questions or troubleshooting their problems in relation to electronic devices, be it internet connection, mobile phones, computers/laptops or cable TV. You must be able to provide step-by-step solutions via phone or email, to ensure proper disposition of their concerns.

Provide answers to clients by identifying their problems; researching answers; and guiding them through corrective steps.
Improve system performance by identifying problems; recommending changes.
Working with field engineers to visit customers if the problem is more serious.
Utilize computer technology to handle high call volumes.
Logging and keeping records of customer queries.
Analyzing call logs so you can spot common trends and underlying problems.
Compile reports on overall customer satisfaction.
An ability to assess each customer IT knowledge levels.
Ability to deal with difficult callers being polite, have confidence, and use diplomacy in difficult situations.
Good analytical and problem solving skills - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Logical thinker.
Up-to-date technical knowledge.
Have in depth understanding of software and equipment being used by the customer.
Good interpersonal and customer care skills
Able to set priorities and multi‐task
Detail-oriented and customer-focused; Accurate records keeping.
Complete at least 2 years of college without back subjects
Excellent conversational English skills
Internet savvy and knowledge of MS Office applications
Previous customer service / technical support experience is a plus!

Competitive compensation package including regular performance bonuses
Medical and dental coverage plus life insurance options
Pharmacy, cellphone, transportation & rice benefits await those that qualify
TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life
Immerse in personal development programs and continued skill enhancement through online and proprietary TeleTech training curriculums
Engage with your colleagues and build friendships through exciting promotions, events and activities

 Financial Analyst Accounting / Finance 5/18/2020 [ APPLY NOW ]
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REF NO: ACC-0508
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Senior Financial Analyst

Sr. Financial Analysis
General Summary:
Under general direction, is responsible for providing timely and accurate financial analyses and reporting. Responsible for tasks associated with automating current management reports and conducting new global consolidated analyses.
Essential Duties and Responsibilities:
Financial Analysis/Financial Modeling
Updating existing Financial models with actuals and current consolidated forecasts
Retooling existing forecasting models with new business rules/drivers
Verification of global forecasts (Income Statement, Balance Sheet, and Cash Flow)
Reporting (Business Intelligence)
Responsible for delivering various Management/Board reports on a monthly and quarterly basis
Verification of numbers provided (accuracy & completeness)
Reporting on Financial and Operational performance
Tasks include pulling data from multiple source systems
Reporting/Tool Development
Developing new management reports that are automated and flexible
Automating existing reporting packages by using various software tools
Developing long term system solutions for the reporting needs of the business/Management
Job Specifications:
BA/BS or equivalent experience
3-5 years experience in a financial analysis role
1-3 years experience with corporate budgets & forecasting/planning
3-5 years experience with Advanced Excel
1-3 years experience with developing Mgmt Reporting/BI
Experienced financial professional with a BS in Finance, Business or Accounting and a minimum of 3-5 years of financial analysis experience, including financial modeling, budgeting and forecasting.
Must possess a strong business ethic and thrive in a dynamic and changing environment.
Strong attention to details and a solid analytic skill base.
Must be comfortable with the use of technology to solve business problems, including a very strong understanding of MS Excel tables and formulas, Oracle, and the use of web-based systems.
Candidate must have the ability to interact with all levels of management and must be able to aggressively manage deadlines and goals.

 Account Manager Sales 5/18/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
REF NO: SL-1435
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Inside Sales Account Manager

Under daily supervision, the Inside Sales Account Manager will provide ongoing strategic account management, relationship development and assistance to customers.

The ISAMs focus is to drive sustained sales as well as proactively finding new selling opportunities for additional products and services. This person is expected to facilitate an effective selling network amongst ISAMs focused on acquisition.

Essential Duties & Responsibilities:

Work daily sales reporting to identify potential sales opportunities within the customer base. Document all selling activity and customer contact in Coordinate with marketing department on targeted marketing efforts.

Interface with acquisition focused Inside Sales Account Managers, Field Representatives and all other resources to resolve customer challenges and to find additional selling opportunities. Work with, customer service, and compliance teams to solve customer satisfaction issues within scope of current compliance guidelines.

Use a variety of tools to research, communicate and sell to the customer, and Program Management.

Performs other related duties as assigned.

What were looking for:
1 year inside sales or account management experience required
Bachelors degree or equivalent experience
Ability to identify new business opportunities
Desire to meet revenue goals
Exceptional written and verbal communication skills
Ability to navigate through several web applications simultaneously
Competency using MS Office applications
Knowledge of preferred

Becoming a Member of the Revana Team means:
Helping our Fortune 500 clients build their businesses
Prospecting and developing accounts
Contacting new leads and nurturing existing customers
Introducing clients to the best technology products and services provided by industry leaders
Building long-term customer relationships

What we offer:

Competitive salary + commission structure
Advancement and Career Opportunities
Award-winning Recognition and Incentive Program
Medical and Dental Insurance Programs
Tuition Reimbursement & Retirement Planning
Paid Time Off
Ongoing Training and Development
Discounts at many major retailers & restaurants
Casual dress code

Being a Revana Business Sales Representative can be an exciting, fast-paced career where you can go as far as your ambitions will take you. Revana is looking for people who LOVE making sales and business growth happen. We are a company filled with high energy people with a willingness to put the client's needs first.

Are you ready to accept the challenge? Because Revana is ready for YOU!

Click on the Apply Now button to let us know about you. Even better, apply now and tell your friends to apply too. For more information on the world of opportunities that await you at Revana visit our career website at

TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.

 Recruitment Specialist Human Resources 5/18/2020 [ APPLY NOW ]
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REF NO: HR-0268
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
Desire to achieve aggressive high-volume recruiting goals under tight deadlines
Strong ability to interview for required performance and skill set
2+ years recruiting experience
Great interpersonal skills with candidates of all ages and backgrounds
Experience with Taleo or similar candidate tracking database, Excel, Internet, and other recruitment technology
Ability to influence others by example, coaching, and mentoring
Strong verbal and written communication skills
High level of integrity, judgment, and follow-through
Strong attention to detail
Willingness to continue education and training
Must be in your current role for a minimum of 6 months
No active disciplinary action for the past 90 days
Behavioral Interviewing Certification
Previous call center recruiting experience
High-volume recruiting experience

Description :  Associate Recruiter

Recruit quality talent to meet aggressive associate hiring requirements for specific clients. They also assist in general and administrative (G&A) recruiting in support of TeleTechs business units. This may include screening resumes and applications, conducting initial phone screens, administering TeleTech approved tests, scheduling onsite interviews, conducting interviews, making offers, and completing all associated paperwork for each individual hire. Recruiters may implement sourcing strategies and actively build relationships within the community to provide new sources of quality candidates. While they function as part of the Talent Acquisition team, they are also responsible for aggressive individual recruiting goals which are monitored daily and weekly. Recruiter must be able to quickly adapt plans and shift directions in order to meet changing client requirements and TeleTech processes. This is a challenging position that is suited for a high-energy individual who must be able to meet aggressive goals and timelines.

Key Performance Objectives

1. Achieve 100% of assigned associate recruiting targets. Recruiters recruit high quality candidates in order to meet daily, weekly, and monthly goals associated with each client hiring goal. Goals can be very aggressive ranging from 15-75 new hires per week, requiring screening 30-200 new applicants per week. Fifty percent of the job is screening these candidates and deciding whether to send them through the full hiring process. In addition to achieving hiring goals, Recruiters are also responsible for quality of hire as measured by graduation rates and attrition in the first 30, 60, and 90 days. They may also help TA Managers to source, screen, and interview candidates for G&A positions. (Time management, efficiency, urgency, accountability)

2. Understand key business objectives, timeframes, legal issues, and requirements associated with each new client. Recruiters quickly learn TeleTechs processes for screening, interviewing, and processing candidates on behalf of each new client and adapt quickly to changes in the process. Understand the hiring requirements and performance expectations for each client while strictly adhering to TeleTechs hiring policies. Help educate newer TA Specialists in hiring processes and tools. (Attention to detail and process, business acumen, legal implications, customer service, follow-through)

3. Implement high-volume sourcing strategies to attract candidates that meet the clients specifications. Partner with the appropriate corporate support team for the following tasks: writing creative ads, posting ads on internet job boards and placing advertisements in newspapers, and searching resume databases (both internal and external) for quality candidates as required. Recruiters may also represent TeleTech at community events and job fairs. They may participate in creating awareness by placing posters or distributing fliers at appropriate community locations. Actively solicit employee referrals and engage in sourcing activities to attract passive candidates. (Knowledge of sourcing channels, creativity, sales, strong communication skills verbal and written)

4. Improve the key success metrics associated with hiring goals. These include:
Cost per Hire (goals will vary by business unit)
New Hire First Day No Call No Show percentage
Hiring timeline and time to fill open positions
Meeting client hiring requirements (varies based on client and ramp)
60-day attrition rate for new hires
Recruiters constantly look for opportunities to improve the current process and share their ideas with their TA Manager and team. They will often be assigned to research or pilot changes to the TA processes. They actively partner with the operations team to gauge the effectiveness of each class by monitoring a candidates progress through training and their first 30, 60, and 90 days on the job. They quickly diagnose problems and make recommendations to improve candidate quality and reduce attrition. (Data analysis, innovation, persuasion, accountability, problem solving)

5. Act as a talent ambassador for TeleTech within the local community. Recruiters reach out to influential people in associations, civic groups, community partners and educational institutions to develop strong relationships, establish TeleTech as an employer of choice, and identify potential sourcing channels. They volunteer to serve on boards and advisory groups as well as represent TeleTech at job fairs and community events. (Persuasion, public relations, relationship building)

6. Ensure a positive experience for every candidate. Recruiters maintain a positive, respectful, and caring attitude with all candidates even those who will not be offered a position at TeleTech. This includes clearly communicating the hiring process and timeframes, giving honest and direct feedback, providing guidance for future possibilities, and soliciting referrals from all candidates. (Friendly, helpful, positive demeanor, respectful, communication, follow-up)

7. Develop a tight schedule for processing candidates. Recruiters are responsible for high-volume hiring needs often requiring screening, interviewing, and processing of hundreds of candidates each week. This requires tremendous focus, organization, and efficiency. Recruiters set strict schedules to make the most of their time. They must be able to determine general suitability for a particular role quickly and decide whether to engage the candidate in the full hiring process. (Time management, efficiency, focus, decision-making)

8. Conduct efficient and effective interviews. Recruiters must be able to conduct short, effective interviews which uncover a candidates true desire, motivation, and suitability for an agent or leadership role at TeleTech. (Behavioral interviewing, fact finding, judgment)

9. Ensure compliance with TeleTechs hiring processes for each client. Recruiters implement specific hiring processes on behalf of clients. These processes are set by the TA team and TeleTech Corporate, and must not be modified by the Recruiters. This includes ensuring that the candidate meets all legal requirements, completes and passes all required tests, and that all information is accurately documented within Taleo and in paper files when appropriate. (Total process understanding, attention to detail, organization, legal implications)

10. Coordinate and calibrate with the Global Talent Acquisition Specialists (GTAS) team. Recruiters proactively coordinate with the GTAS team to ensure the processes sourced to GTAS are working properly and they have a positive relationship with the GTAS resources supporting their site: Includes participation in regular calibration calls as well as providing professional, constructive, and clear feedback to members of the GTAS team to ensure high candidate quality and positive interaction among the team. (Communication, teamwork, process development)