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  Job Position Job Category Posted On Action
 Other Management / Consulting 10/22/2019 [ APPLY NOW ]
logo_18019.gif CORECRUITMENT
Kuwait
REF NO: MGMT-0354
 
Education :  Bachelors Degree
Experience :  1 - 5 Years
Responsibilities :  We are looking for Area Managers for a dynamic and rapidly expanding restaurant group in Kuwait!
For this Area Manager role, we need restaurant professionals who are ideally Arabic speaking and must have experience in GCC countries.
Candidate Requirements & Brief:
1. Someone with University Degree in Hospitality, well-spoken and presentable.
2. Able to manage a team of around 100 Employees.
3. The will be looking after between 3 to 6 outlets.
4. Reporting Directly to the Operations Manager.
5. Experience in Caf, Restaurants or Hotels. It would be beneficial if they have worked in a branded environment.
6. Experience in store openings and Project Management
7. Must be very good with financials, P&L, Budgeting, etc.
8. Someone who understand Systems, Policies and procedures. Someone who is able to design and implement standards of Service and he/she is able to make input on the brand development (menus, marketing, etc)
9. Experience in Change Management would be beneficial

Immediate starts would be ideal but not essential!

Total Package Offered: 1500KWD + Flight tickets + Medical insurance + KPIs Bonus scheme


Description :  Role: AREA MANAGERS - RESTAURANTS - KUWAIT
Sector: Management
Location: Kuwait
Salary: 3.2k per month + + Flight tickets + Medical insurance + many more


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 Team Leader Management / Consulting 10/22/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: MGMT-0355
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
Strong understanding of TeleTechs business, core values, and goals
Strong verbal and written communication skills
Ability to manage multiple, complex, on-going tasks and projects
Ability to lead and partner successfully with staff and chain of command
Proficient English, both written and verbal
Math/statistics and computer proficiency
Great interpersonal skills
Strong attention to detail
Open, honest, and empathetic manner when dealing with people
Strong attention to detail and desire to follow procedures
High customer service orientation
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly
High level of integrity, honesty, and judgment
Data analysis and reporting
Action planning
Preferred Qualifications
Knowledge of call center business
Strong coaching skills
Action planning
Six sigma certification


Description :  Workforce Management Team Lead

Workforce Management Team Lead

Workforce Management (WFM)Team Leads are responsible for WFM Specialists performance,
development, mentoring, and coaching to meet and continuously improve both TeleTech and client service level metrics. WFM Team Leads oversee reporting and real-time monitoring. They assist WFM Managers in the supervision and execution of the activities and responsibilities of WFM department. WFM Team Leads are responsible for creating schedules based on trend analysis to meet staffing requirements. They are held accountable for schedule adherence, absenteeism, call volume, in chair occupancy, average call handle time and other components of the overall work flow. WFM Team Leads hold team accountable for meeting all performance indicators/metrics using reporting tools and techniques specific to WFM functions. They coordinate team activities and special projects. Lead staff in accordance with policies and procedures of TeleTech and client requirements and expectations. Evaluate department processes. Recommend and coordinate needed changes based on process
analysis. WFM Team Leads are responsible to meet team productivity and quality goals. Communicate with managers and other business partners.

Key Performance Objectives
1. Achieve 100% of accuracy and speed in delivery of requirements. WFM Team Leads actively
implement strategies and initiatives to enable the business to achieve its objectives.
Communicate the core strategy and goals to the WFM Specialists. Establish metrics for success,
set clear daily staffing and scheduling priorities, and drive the team to meet goals. Understand
the key business objectives, timeframes, and requirements associated with each workforce goal.
WFM Team Leads perform trend analysis and forecasting and adjust schedules to meet staffing
requirements. (Strategic planning, project management, results orientation, business acumen,
strategic thinking, enthusiasm)

2. Manage day-to-day operations, processes, and reporting. WFM Team Leads maintain
scheduling consistency for associates based on absenteeism, attrition, breaks, lunches, time off,
vacations, outages, etc. They are responsible for real time monitoring and updating of associates
schedules and for schedules of the WFM team. WFM Team Leads analyze intra-day staffing
reports; suggest changes to staffing in order to meet service level client expectations and
requirements. They schedule and conduct regular staff meetings with WFM Specialists,
management and Operations team. Available for teams questions, issues. Ensure resolution of
issues. Monitor and measure progress towards forecasted trends. (Teamwork and
collaboration, problem solving, accountability, people skills, results orientation, relationship
building)

3. Improve the key success metrics associated with workforce management goals. These include:
In-chair occupancy (IOCC %) and phone occupancy (POCC %) management
Achieve client service level objectives
Management specialists to goals and objectives
Schedule adherence
Outage management

WFM Team Leads gather information, analyze data, observe the process, and lead the effort to consistently improve each workforce process and performance. This includes challeing every aspect of the processes. Recommended changes must be monitored and measured to ensure bottom-line impact to the process. (Data analysis, ROI calculations, persuasion, problem solving, strategic thinking, achievement motivation)

4. Deliver excellent customer service and communication. WFM Team Leads respond to all workforce issues as appropriate. Maintain a positive, respectful and caring attitude. Communicate staffing and scheduling problems clearly and collaborate with direct reports/business partners that issues will be resolved quickly with a minimum of long term impact. Proactively share all workforce management issues with managers and other team leads as needed. Work closely with Global Operations Support Center (GOSC) team and with Operations team. Take personal responsibility for problems and solutions. (Communication, helpful, conflict resolution, take ownership, enthusiasm, customer focus)

5. Develop, coach, support, and evaluate WFM team. Responsible for development of WFM Specialists. WFM Team Leads establish realistic team goals and performance objectives. Provide feedback to WFM Specialists. They hold team accountable for meeting all performance indicators/metrics, using reporting tools and techniques. Coach and provide career development advice to the team. (Coaching, achievement motivation, influence, communication, mentor, judgment, accountability)

6. Ensure WFM team has tools, systems, and support needed to perform their job. Escalate system level issues to the appropriate systems/IT support/ vendor team. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via e-mail or ticketing system to the appropriate team. Ensure that problems have been addressed. (Problem solving, system troubleshooting, communication, reporting, attention to detail)



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 Team Leader Management / Consulting 10/22/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
United Kingdom
REF NO: MGMT-0356
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Desirable Criteria
Team leader experience within a call centre
A recognized Management qualification would be an asset.
Experience of interacting with external clients and developing these relationships

Competitive Benefits Package

Competitive salary + bonuses
Health insurance, dental and eye care reimbursements
Private and pension plan Insurance
Up-to-date technology training
Relocation package
Childcare voucher scheme
On site canteen
29 days holiday entitlement + extra entitlement
Free Parking
Career Advancement


Description :  Customer Service Team Leader-Please register your interest for future opportunities


In this role you will be responsible for the day-to-day management, motivation & development of a team of Customer Service Representatives. You will be responsible for supporting the agents in achieving challenging goals and developing their knowledge and career within TeleTech. Team Leaders are also involved in the management of projects related to improving the efficiencies of the Contact Centre.
They will lead by example with a focus on ensuring a highly motivated team that consistently meets and exceeds targets and objectives.


Duties & Responsibilities
Develops team, including on-the-job training, motivation and coaching to reinforce required skills
Ensures schedules are managed efficiently and in a timely, cost effective and accurate manner
Reviews team performance and delivers monthly performance reviews
Coaches staff on performance management improvement
Deals with all disciplinary matters in a timely and effective manner, where directed, as provided for within the set company policies and procedures
Exhibits a thorough understanding of the project business and strategy
Ensures leadership and management of the team in a manner consistent with TeleTech's goals, values and objectives
Provides required direction to a team of Customer Service Representatives to ensure service coverage and quality contact objectives are consistently achieved
Essential Criteria
Proven experience in managing a team to achieve challenging targets and key performance indicators.
Strong experience in providing coaching and feedback.
Excellent interpersonal and communication skills to liaise with customers & team members.
Strong time management skills and the ability to prioritise a busy workload.
Strong understanding of computers and competent in the use of Windows based operating systems, drivers and software applications.
Strong customer focus and a proactive approach to continuous improvement of the customer experience.



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 Other Management / Consulting 10/22/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0357
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications:

Strong understanding of TeleTech's business, core values, and goals
Must be Licensed to Sell Health Insurance in your Resident State
Must have previous experience with TeleTech working as a Licensed Health Insurance Agent.
Must be able to work Overtime as required.
Ability to lead and partner successfully with teams, management and client
High level of integrity, judgment and follow through
Strong attention to detail and desire to follow procedures
Strong analytical, verbal and written communications skills
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Reporting




Description :  Licensing Training Coach

Proctors study sessions on site with candidates that have completed the pre-licensing course off site.
Performs routineclerical duties, such as filing forms and other records from licensed agents and applicants.
Inputs data or correspondence from files as requested within an appropriate time frame.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
The pay rate for this position is $13/hr.

Key Performance Objectives:
Manage the communication
Maintain 100% accuracy of all training completion records and reports
Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
Learn key business objectives, timeframes, and requirements associated with each training goal and class
Understand and improve the key success metrics associated with each training goal
Deliver consistent customer service and communication
Basic Qualifications:

Strong understanding of TeleTech's business, core values, and goals
Must be Licensed to Sell Health Insurance in your Resident State
Must have previous experience with TeleTech working as a Licensed Health Insurance Agent.
Must be able to work Overtime as required.
Ability to lead and partner successfully with teams, management and client
High level of integrity, judgment and follow through
Strong attention to detail and desire to follow procedures
Strong analytical, verbal and written communications skills
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Reporting

TeleTech requires all employees hired in the United States to successfully pass a backgroundcheck and drug test as a condition of employment. TeleTech is an EqualOpportunity Employer.
Licensing Training Coaches

Proctors study sessions on site with candidates that have completed the pre-licensing course off site.
Performs routineclerical duties, such as filing forms and other records from licensed agents and applicants.
Inputs data or correspondence from files as requested within an appropriate time frame.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
The pay rate for this position is $13/hr.

Key Performance Objectives:
Manage the communication
Maintain 100% accuracy of all training completion records and reports
Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
Learn key business objectives, timeframes, and requirements associated with each training goal and class
Understand and improve the key success metrics associated with each training goal
Deliver consistent customer service and communication


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 Mechanical Design Engineer Management / Consulting 10/22/2019 [ APPLY NOW ]
logo_19553.gif GTC GEOTECHNICAL TESTING CENTER
Saudi Arabia
REF NO: MGMT-0315
 
Education :  Bachelors Degree
Experience :  10+ Years

Skills :  1. Excellent communication and presentation skills.
2. Excellent technical knowledge.
3. Good team working skills.
4. The ability to prioritise and plan effectively.
5. A high level of computer literacy, particularly computer-aided design.
6. Good commercial awareness.
7. The ability to work under pressure and to deadlines.
8. Good problem-solving skills and a creative approach for new ideas.

Responsibilities :  1. Designing and implementing cost-effective equipment modifications to help improve safety and reliability.
2. Managing projects using engineering principles and techniques.
3. Planning and designing new production processes.
4. Producing details of specifications and outline designs.
5. Recommending modifications following prototype test results.
6. Considering the implications of issues such as cost, safety and time constraints.
7. Working with other professionals, within and outside the engineering sector.
8. Monitoring and commissioning plant and systems.


Description :  We are looking for a Mechanical Design Engineer: design of pipes & pumps for water & infrastructure

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 Hydraulic Technician Management / Consulting 10/22/2019 [ APPLY NOW ]
logo_19553.gif GTC GEOTECHNICAL TESTING CENTER
Saudi Arabia
REF NO: MGMT-0316
 
Education :  Bachelors Degree
Experience :  10+ Years

Skills :  Hydraulic design engineer: design of waste-water treatment plants, industrial treatment, water net
Responsibilities :  1) Designs and directs construction of power and other hydraulic engineering projects for control and use of water: Computes and estimates rates of water flow.

2) Specifies type and size of equipment, such as conduits, pumps, turbines, pressure valves, and surge tanks, used in transporting water and converting water power into electricity.

3) Directs, through subordinate supervisors, activities of workers engaged in dredging, digging cutoffs, placing jetties, and constructing levees to stabilize streams or open water ways.

4) Designs and coordinates construction of artificial canals, conduits, and mains to transport and distribute water; and plans reservoirs, pressure valves, and booster stations to obtain proper water pressure at all levels.

5) Frequently builds laboratory models to study construction and flow problems.


Description :  We are looking for a Hydraulic Design Engineer: design of waste-water treatment plants, industrial treatment, water network

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 Operations Manager Management / Consulting 10/22/2019 [ APPLY NOW ]
logo_12119.gif JOBTRACK
United Arab Emirates
REF NO: MGMT-0262
 
Education :  Bachelors Degree
Experience :  1 - 5 Years
Responsibilities :  1. Planning and controlling change.
2. Managing quality assurance programmes.
3. Researching new technologies and alternative methods of efficiency.
4. Setting and reviewing budgets and managing cost.
5. Overseeing inventory, distribution of goods and facility layout.


Description :  
OPERATION MANAGER
ABU DHABI/ AED 9,000 GROSS + ANNUAL BENEFITS


An exciting opportunity awaits a self-starter to join a Group Company as Operation Manager. The applicant must possess 4-5 years functional experience in a Hotel/ Mall/ Bowling Centre. Candidate should be proficient in MS Office applications. Graduate, preferably in Marketing/Customer Service/ Business. Experience in UAE or GCC countries is mandatory!!!


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 Campaign Manager Management / Consulting 10/22/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0321
 
Education :  Masters Degree
Experience :  5 - 10 Years

Description :  The Service Delivery Manager is responsible for managing the operations and assigned functional role in an effort to increase the operational and financial effectiveness of the Service Delivery Center with specific accountability for attrition and employee satisfaction. Must ensure the operational metrics are being met by program.

Responsibilities associated with managing the assigned functional departments include but are not limited to the following duties:
Learning Services - recommend, develop and implement strategies that enable employee's to successfully meet client training expectations, quality, customer satisfaction and performance objectives; effectively manage the training department by distributing workload, reviewing project materials and developing skills necessary for performance; evaluating performance via client metrics; oversees the development of instructional material in alignment with quality guidelines, student/facilitator guides, job aids and other training and quality documentation; defines budget requirements to meet training objectives; tracks training costs for the company and client; coordinates with client on all project specific updates and up training requirements while tracking and reporting all training hours for all positions; consults with corporate learning services team to ensure global standards and strategic best practices are implemented and measured locally.
Human Capital - acts as an advisor for the Center ensuring legal compliance and resolution of all employee related issues ; interprets and implements company policies and procedures while overseeing HC as the primary point of contact for the Center regarding investigations, complaints, union avoidance, terminations, LOA's, FMLA and other escalated HC issues; coordinates and provides leadership development and management training for human capital such as harassment, employee relations, performance coaching and other legal/compliance related areas; consults with corporate HC team to ensure global standards and strategic best practices such as Optimum Rewards, are implemented and measured locally.
Talent Acquisition - responsible for ensuring the site hits 100% of all staffing goals; ensures proper adoption of systems and tools associated with the on boarding process of new hires; responsible for reporting on staffing goals as well as coordination and implementation of weekly/monthly sourcing plans; manages invoicing and procurement process on a monthly basis; consults with corporate TA team to ensure global standards and strategic best practices are implemented and measured locally.
Facilities - responsible for managing vendor accounts including contracts/agreements for preventative maintenance, security, janitorial, copier leases, cafeteria and food vending; perform minor repairs and maintenance on all facility related equipment, storage units, and keys associated with access to the facility; manages procurement process including PR submittals, PO's and invoice matching; coordinate site Health and Safety, Security and Emergency procedures; consults with corporate Facilities team to ensure global standards and strategic best practices are implemented and measured locally.
Reviews site / account profitability and coordinates billing processes and procedures for required departments by client; makes recommendations to improve operational effectiveness through workforce planning; responsible for the accuracy of data and reports generated through workforce systems and databases. Ensures global standards and strategic best practices are implemented and measured locally

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 Sales Manager Management / Consulting 8/6/2019 [ APPLY NOW ]
logo_21078.gif PREMIERS
United Arab Emirates
REF NO: MC-5413
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Skills:

Meeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships, Coaching, Managing Processes, Market Knowledge, Developing Budgets, Staffing
Responsibilities :  Responsibilities:

* Implements sales programs by developing sales action plans.
* Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
* Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
* Contributes to team effort by accomplishing related results as needed.
* Establishes sales objectives by forecasting and developing annual sales quotas.

Description :  Sales Manager required for the largest immigration company in the middle east.

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 Sales Consultant Management / Consulting 8/6/2019 [ APPLY NOW ]
logo_21078.gif PREMIERS
United Arab Emirates
REF NO: MC-5412
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  ? Be self motivated,
? Be professional,
? Be passionate about the sales industry,
? Have superior expertise in sales,
? Have quality customer service expertise,
? Possess creative and innovative sales ideas,
? Possess first-class time and project management capabilities,
? Be able to do extremely well at internet and web marketing,
? Have a driving record of accomplishments,
? Be able to absorb information in a timely manner,
? Have first-rate interpersonal skills,
? Be able to network and negotiate.
Responsibilities :  Attend sales meetings, conferences and events
? Handle clients in a professional manner,
? Deal with customer issues,
? Process customer orders,
? Keep up to date with product developments,
? Call clientele,
? Devise new sales or marketing strategies,
? Work with other departments,
? Schedule appointments, calls, and meetings.

Description :  Sales Consultants required for the largest immigration company in the middle east.

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