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  Job Position Job Category Posted On Action
 Business Development Executive - Recruiter Management / Consulting 5/7/2019 [ APPLY NOW ]
logo.gif ABC IT COMPANY
United Arab Emirates
REF NO: MGMT-0153
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  
1. Must have minimum 6 months to 6 years of experience in Marketing and Sales of IT / ERP Solutions.
2. Must be responsible for strategizing and executing the strategy for growing the company's future
business.
3. Should have Good functional knowledge of ERP Systems / Solutions.
4. Excellent Presentation & Communication (Verbal as well as written) is required.
5. Experience in ERP Implementation would be an added advantage.
6. Must take initiatives to advise the company on the potential growth areas and then help operationalise this idea to translate ideas into business and revenue.
7. Should be able to develop strong relationships with the Managers and Clients.
8. Must have a good achievement track record.
9. Should have Positive Personality & Attitude.
Responsibilities :  We are looking for an experienced Business Development Executive.

Description :  Job Description:-

1. Responsible for Marketing & Sales of IT software Solutions - ERP Products
2. Responsible to advise the company on the potential growth areas and then help operationalise &
translate ideas into business and revenue.
3. Responsible for developing strong relationships with the Managers and all the clients.
4. Responsible for generating new business to the company and thereby achieving the Targets.
5. Responsible to drive marketing campaigns, events, conferences and seminars and other PR related
activities.

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 Client Service Executive Management / Consulting 5/7/2019 [ APPLY NOW ]
logo.gif ORIGIN COMMUNICATIONS GROUP FZ LLC
United Arab Emirates
REF NO: MGMT-0144
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  A client service manager needs:-

1. To remain calm under pressure.
2. Enjoy helping people resolve issues.
3. To be able to work as part of a team.
4. Excellent communication and interpersonal skills.
5. To be friendly, courteous and patient.

Responsibilities :  We are looking for "Client Service Manger":-

Description :  In general, representatives work to ensure client satisfaction with an organization's product or service. They are often the primary point of contact for a client or customer. Their job tasks include directing and controlling the processing and fulfillment of orders, fielding customer inquiries and resolving customer complaints. They may also streamline business operations, provide product training to customers, discuss technical aspects about a product and oversee marketing campaigns.

They often also develop procedures, establish standards and track shipments to ensure that delivery occurs timely. They may work with logistics, transportation, sales and other departments for coordination purposes.

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 Business Development Manager Management / Consulting 5/7/2019 [ APPLY NOW ]
logo_16204.gif SORP
United Arab Emirates
REF NO: MGMT-0191
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  
Must be competitive, energetic and having strong communication and computer skills
Russian, English, Arabic is a bonus

Responsibilities :  
Main responsibility is to bring a new client to the company
1. Contact potential clients by phone
2. Meet clients and understand their needs and interests
3. Generate and develop client base
4. Skills to research the market
5. Contact with local businesses of all types

Main responsibility is to bring a new client to the company
1. Contact potential clients by phone
2. Meet clients and understand their needs and interests
3. Generate and develop client base
4. Skills to research the market
5. Contact with local businesses of all types


Description :  
We are growing consulting company in Dubai, require a creative Business Development Consultant/Manager with 2-5 years experience in sales or client management with bachelors degree.
Main responsibility is to bring a new client to the company
Must be competitive, energetic and having strong communication skills



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 Project Manager Management / Consulting 5/7/2019 [ APPLY NOW ]
logo_18764.gif SORP MANAGEMENT CONSULTING LLC
United Arab Emirates
REF NO: MGMT-0241
 
Education :  Masters Degree
Experience :  1 - 5 Years

Skills :  1. Fluent Russian skills.
2. Advanced English skills (writing and speaking).
3. Project management experience.

Responsibilities :  1. Agreeing project objectives.
2. Representing the client's or organisation's interests.
3. Providing advice on the management of projects.
4. Organising the various professional people working on a project.
5. Carrying out risk assessment.
6. Making sure that all the aims of the project are met.
7. Making sure the quality standards are met.
8. Using IT systems to keep track of people and progress.
9. Overseeing the accounting, costing and billing.


Description :  We are currently seeking for an experienced project managers.


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 Office Administrator Management / Consulting 5/7/2019 [ APPLY NOW ]
logo_18764.gif SORP MANAGEMENT CONSULTING LLC
United Arab Emirates
REF NO: MGMT-0240
 
Education :  Masters Degree
Experience :  1 - 5 Years

Skills :  1. Fluent Russian.
2. Advanced English.
3. Administrative skills.


Description :  We are currently seeking for an experienced office administrator who will be responsible for a variety of administrative support functions.
Your qualifications must include both fluent Russian and advanced English skills, experience of working on the similar position.
Speaks Russian fluently, have advanced English skills, and have already worked as an office administrator (in any country) and gained some administrative support experience.


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 Business Development Manager Management / Consulting 5/7/2019 [ APPLY NOW ]
logo.gif CHAMBERS BUSINESS ADVISORY DMCC
United Arab Emirates
REF NO: MGMT-0343
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Business Development Executive - Dubai, UAE.

A business setup company in JLT requires an experienced business consultant to provide clients with practical guidance and quality assistance in starting and running a business across the UAE.

We are interested in candidates who will develop and grow in the company as business progresses.

Previous experience in this line of work is essential as you will need to provide professional solutions, have a proven track record, growth advisory and a comprehensive range of business incorporation services to both new and experienced clients.

Candidates will need:

Excellent written & spoken English
Business degree
Outgoing & friendly personality
Knowledge of government regulations, as you will need to provide advice based on current regulations

Generating leads and business would be preferable if you have an existing network of industry contacts to generate new business

Must have at least 2 years experience in companies formation (LLC, Freezone, onshore/offshore) and business setup
Document processing with government authorities

Please email your CV with a photo and state your salary expectations.

Candidates who do not meet the requirements will not be considered.


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 Chief Operating Officer Management / Consulting 5/7/2019 [ APPLY NOW ]
logo_18019.gif CORECRUITMENT
Kuwait
REF NO: MGMT-0353
 
Education :  Bachelors Degree
Experience :  1 - 5 Years
Responsibilities :  Seeking an experience COO to join their expanding Hospitality business were you would be responsible for the entire operations for Kuwait. Reporting to the CEO you will have Finance, HRD and other key departments reporting to you.
Responsibilities:
Financial Management and Oversight
Working with the Group Director of Finance, manage and oversee all financial and business planning activities, including:
1. Direct and administer all financial plans
2. Oversee business policies and accounting practices o Review and analyze financial reports
3. Support and advise the CEO in decision making
4. Lead and support organizational operational budgeting process
5. Oversee reporting and monitoring of organizational performance metrics. Provide overall financial oversight and monitoring.
Ensure that relevant financial data is presented to the CEO and senior management team.


Human Resources
Working with the Human resources manager and oversee the human resource function for KG Kuwait, including:
1. Recruitment, hiring, and compensation o Benefits administration and oversight
2. Professional training and development, including new employee orientation o Retention strategies
3. Regulatory oversight and legal compliance
Ensuring that the human resource function is properly resourced and represented within the senior management team.

Project & Maintenance
1. To work along with the project manager to oversee & report to the CEO on the progress of the new project site developments.
2. To be responsible for all the maintenance works carried out in the company, for a smooth running of Operations.

Operations
1. Oversee performance management in par to the annual formulated financial budget & targets.
2. Supply Chain, procurement, monitoring and overlooking monthly inventory for the warehouse.
3. Information technology working with the manager of information technology, ensure the ongoing maintenance and updating of information systems and infrastructure, including hardware, software, and ASP applications for successful operations.
4. Organizational reporting and monitoring: provide guidance and leadership through management of the authority metrics and measurement reporting process
5. Office management: oversee administrative functions for all KG supports services.
6. Working with the CEO to provide all relevant report, data & information monthly in terms of growth, performance of KG.


Description :  Role: Chief Operating Officer- Kuwait
Sector: Management
Location: Kuwait
Salary: Market related


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 Other Management / Consulting 5/7/2019 [ APPLY NOW ]
logo_18019.gif CORECRUITMENT
Kuwait
REF NO: MGMT-0354
 
Education :  Bachelors Degree
Experience :  1 - 5 Years
Responsibilities :  We are looking for Area Managers for a dynamic and rapidly expanding restaurant group in Kuwait!
For this Area Manager role, we need restaurant professionals who are ideally Arabic speaking and must have experience in GCC countries.
Candidate Requirements & Brief:
1. Someone with University Degree in Hospitality, well-spoken and presentable.
2. Able to manage a team of around 100 Employees.
3. The will be looking after between 3 to 6 outlets.
4. Reporting Directly to the Operations Manager.
5. Experience in Caf, Restaurants or Hotels. It would be beneficial if they have worked in a branded environment.
6. Experience in store openings and Project Management
7. Must be very good with financials, P&L, Budgeting, etc.
8. Someone who understand Systems, Policies and procedures. Someone who is able to design and implement standards of Service and he/she is able to make input on the brand development (menus, marketing, etc)
9. Experience in Change Management would be beneficial

Immediate starts would be ideal but not essential!

Total Package Offered: 1500KWD + Flight tickets + Medical insurance + KPIs Bonus scheme


Description :  Role: AREA MANAGERS - RESTAURANTS - KUWAIT
Sector: Management
Location: Kuwait
Salary: 3.2k per month + + Flight tickets + Medical insurance + many more


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 Team Leader Management / Consulting 5/7/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: MGMT-0355
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
Strong understanding of TeleTechs business, core values, and goals
Strong verbal and written communication skills
Ability to manage multiple, complex, on-going tasks and projects
Ability to lead and partner successfully with staff and chain of command
Proficient English, both written and verbal
Math/statistics and computer proficiency
Great interpersonal skills
Strong attention to detail
Open, honest, and empathetic manner when dealing with people
Strong attention to detail and desire to follow procedures
High customer service orientation
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly
High level of integrity, honesty, and judgment
Data analysis and reporting
Action planning
Preferred Qualifications
Knowledge of call center business
Strong coaching skills
Action planning
Six sigma certification


Description :  Workforce Management Team Lead

Workforce Management Team Lead

Workforce Management (WFM)Team Leads are responsible for WFM Specialists performance,
development, mentoring, and coaching to meet and continuously improve both TeleTech and client service level metrics. WFM Team Leads oversee reporting and real-time monitoring. They assist WFM Managers in the supervision and execution of the activities and responsibilities of WFM department. WFM Team Leads are responsible for creating schedules based on trend analysis to meet staffing requirements. They are held accountable for schedule adherence, absenteeism, call volume, in chair occupancy, average call handle time and other components of the overall work flow. WFM Team Leads hold team accountable for meeting all performance indicators/metrics using reporting tools and techniques specific to WFM functions. They coordinate team activities and special projects. Lead staff in accordance with policies and procedures of TeleTech and client requirements and expectations. Evaluate department processes. Recommend and coordinate needed changes based on process
analysis. WFM Team Leads are responsible to meet team productivity and quality goals. Communicate with managers and other business partners.

Key Performance Objectives
1. Achieve 100% of accuracy and speed in delivery of requirements. WFM Team Leads actively
implement strategies and initiatives to enable the business to achieve its objectives.
Communicate the core strategy and goals to the WFM Specialists. Establish metrics for success,
set clear daily staffing and scheduling priorities, and drive the team to meet goals. Understand
the key business objectives, timeframes, and requirements associated with each workforce goal.
WFM Team Leads perform trend analysis and forecasting and adjust schedules to meet staffing
requirements. (Strategic planning, project management, results orientation, business acumen,
strategic thinking, enthusiasm)

2. Manage day-to-day operations, processes, and reporting. WFM Team Leads maintain
scheduling consistency for associates based on absenteeism, attrition, breaks, lunches, time off,
vacations, outages, etc. They are responsible for real time monitoring and updating of associates
schedules and for schedules of the WFM team. WFM Team Leads analyze intra-day staffing
reports; suggest changes to staffing in order to meet service level client expectations and
requirements. They schedule and conduct regular staff meetings with WFM Specialists,
management and Operations team. Available for teams questions, issues. Ensure resolution of
issues. Monitor and measure progress towards forecasted trends. (Teamwork and
collaboration, problem solving, accountability, people skills, results orientation, relationship
building)

3. Improve the key success metrics associated with workforce management goals. These include:
In-chair occupancy (IOCC %) and phone occupancy (POCC %) management
Achieve client service level objectives
Management specialists to goals and objectives
Schedule adherence
Outage management

WFM Team Leads gather information, analyze data, observe the process, and lead the effort to consistently improve each workforce process and performance. This includes challeing every aspect of the processes. Recommended changes must be monitored and measured to ensure bottom-line impact to the process. (Data analysis, ROI calculations, persuasion, problem solving, strategic thinking, achievement motivation)

4. Deliver excellent customer service and communication. WFM Team Leads respond to all workforce issues as appropriate. Maintain a positive, respectful and caring attitude. Communicate staffing and scheduling problems clearly and collaborate with direct reports/business partners that issues will be resolved quickly with a minimum of long term impact. Proactively share all workforce management issues with managers and other team leads as needed. Work closely with Global Operations Support Center (GOSC) team and with Operations team. Take personal responsibility for problems and solutions. (Communication, helpful, conflict resolution, take ownership, enthusiasm, customer focus)

5. Develop, coach, support, and evaluate WFM team. Responsible for development of WFM Specialists. WFM Team Leads establish realistic team goals and performance objectives. Provide feedback to WFM Specialists. They hold team accountable for meeting all performance indicators/metrics, using reporting tools and techniques. Coach and provide career development advice to the team. (Coaching, achievement motivation, influence, communication, mentor, judgment, accountability)

6. Ensure WFM team has tools, systems, and support needed to perform their job. Escalate system level issues to the appropriate systems/IT support/ vendor team. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via e-mail or ticketing system to the appropriate team. Ensure that problems have been addressed. (Problem solving, system troubleshooting, communication, reporting, attention to detail)



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 Team Leader Management / Consulting 5/7/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
United Kingdom
REF NO: MGMT-0356
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Desirable Criteria
Team leader experience within a call centre
A recognized Management qualification would be an asset.
Experience of interacting with external clients and developing these relationships

Competitive Benefits Package

Competitive salary + bonuses
Health insurance, dental and eye care reimbursements
Private and pension plan Insurance
Up-to-date technology training
Relocation package
Childcare voucher scheme
On site canteen
29 days holiday entitlement + extra entitlement
Free Parking
Career Advancement


Description :  Customer Service Team Leader-Please register your interest for future opportunities


In this role you will be responsible for the day-to-day management, motivation & development of a team of Customer Service Representatives. You will be responsible for supporting the agents in achieving challenging goals and developing their knowledge and career within TeleTech. Team Leaders are also involved in the management of projects related to improving the efficiencies of the Contact Centre.
They will lead by example with a focus on ensuring a highly motivated team that consistently meets and exceeds targets and objectives.


Duties & Responsibilities
Develops team, including on-the-job training, motivation and coaching to reinforce required skills
Ensures schedules are managed efficiently and in a timely, cost effective and accurate manner
Reviews team performance and delivers monthly performance reviews
Coaches staff on performance management improvement
Deals with all disciplinary matters in a timely and effective manner, where directed, as provided for within the set company policies and procedures
Exhibits a thorough understanding of the project business and strategy
Ensures leadership and management of the team in a manner consistent with TeleTech's goals, values and objectives
Provides required direction to a team of Customer Service Representatives to ensure service coverage and quality contact objectives are consistently achieved
Essential Criteria
Proven experience in managing a team to achieve challenging targets and key performance indicators.
Strong experience in providing coaching and feedback.
Excellent interpersonal and communication skills to liaise with customers & team members.
Strong time management skills and the ability to prioritise a busy workload.
Strong understanding of computers and competent in the use of Windows based operating systems, drivers and software applications.
Strong customer focus and a proactive approach to continuous improvement of the customer experience.



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