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 Other Tech Contract / Information Technology 12/13/2018 [ APPLY NOW ]
logo_12119.gif JOBTRACK
United Arab Emirates
REF NO: TC-0679
 
Education :  Bachelors Degree
Experience :  1 - 5 Years
Responsibilities :  Large Group of companies is looking for Proposal Engineer- Instrumentation for their Jebel Ali branch.
Candidate with B.E/B.tech with proven track of 3-5 years of experience in Process Control with strong experience in preparing /participating in the review of and submit technical and commercial proposal, bid submission etc. with good communication in English.

Description :  PROPOSAL ENGINEER- INSTRUMENTATION.

DUBAI- COMPETITIVE PACKAGE + ANNUAL BENEFITS.

Large Group of companies is looking for Proposal Engineer- Instrumentation for their Jebel Ali branch.
Candidate with B.E/B.tech with proven track of 3-5 years of experience in Process Control with strong experience in preparing /participating in the review of and submit technical and commercial proposal, bid submission etc. with good communication in English.


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 Systems Engineer Tech Contract / Information Technology 12/13/2018 [ APPLY NOW ]
logo_12119.gif JOBTRACK
United Arab Emirates
REF NO: TC-0680
 
Education :  Bachelors Degree
Experience :  5 - 10 Years
Responsibilities :  1. Identify departmental needs and make suggestions regarding technical direction.
2. Set up organization's intranets.
3. Design and implement system security and data assurance.
4. Configure and install computer systems for other organizations.
5. Design and develop software.
6. Test software applications and systems.
7. Develop different types of software, including computer games, business applications, operating systems, network control systems, and middleware.
8. Apply knowledge of computing systems and software structure.
9. Analyze users' needs.


Description :  SYSTEM ENGINEER- IT SECTOR
DUBAI / AED 7000 + ANNUAL BENEFITS
One of our reputed client is looking for a System Engineer, Bachelor Degree Preferably Computer Science, 5+ years experience working as System Engineer, Experience with Various operating systems includes server and desktop, Network /Security Products/Technologies (IP, Routing, Wan Switches, Routers, Wireless, VPN, Unified Communications), (PBX, VOIP), Must have UAE Driving License!!


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 Other Tech Contract / Information Technology 12/13/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0700
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  We are looking for a Senior Avaya IVR Developer with skills in Advanced Speech Recognition IVR solutions, VoiceXML, grammar development, backend integration, and Java to join our growing CTI and Speech Solutions team. As an IVR Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in some implementation, design, development and heavy support, while interacting with the client facing teams and internal clients. You will work as part of a team located in the US that plays a key role in implementing solutions and delivering results.

Responsibilities:
Interpret and analyze business requirements to identify risks and design appropriate solutions
Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security
Collaborate with project team members to provide input to design specifications related to speech application
Develop IVR / Speech applications using Avaya Conversant, Avaya IR platforms, VXML, and Java
Integrate to backend systems such as web services, databases, legacy 3270, fax, CTI, and reporting
Develop simple grammars for speech applications
Understand differences between types of grammars (list, pattern, etc.), benefits and when each is appropriate to maximize accuracy for a given dialog

Required Skills/Experience:
5 to 8 years experience in VoiceXML IVR technologies
3 to 5+ years experience in Advanced Speech Recognition solution design and development
1+ year experience in grammar design, development (ABNF, GRXML), and testing
3+ years experience in speech tuning and grammar analysis
VXML, SSML, XML, JAVA, J2EE, JSP, .NET, C#, ASP, etc.
Proficient written and verbal skills
Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications
Strong knowledge of various speech engine capabilities and tuning concepts
Ideal candidate will have experience with Nuance and/or IBM WVS speech engines/tools
Ability to travel up to 40%. Will telecommute/work from home when not traveling to client sites.


In addition, the ideal candidate will have experience with:
Experience with Avaya Conversant and Avaya IR platforms including java development of custom elements
Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance OSR, Recognizer v9, RealSpeak 4.x, and Speechify
Nuance MRCP (SWMS or Nuance Speech Server) and Licensing components
Voice Biometrics and Nuance SpeechSecure and Verifier 4.0
IBM WVS
Implementing Natural Language applications and tools
Dictionary creation for ASR/TTS
SSML and tuning Text-To-Speech systems
VXML based IVR platforms such as CVP, GVP, AVP, Voxeo, and Voxify
Traditional IVR platforms such as Intervoice, Edify, or Nortel
Experience with web technology and application servers
Tomcat
WebSphere
IIS
Apache
WebLogic
Integration with back-end data systems and CTI
Cisco ICM, Genesys
Web Services, HTTP/XML
Database via SQL, JDBC/ADO.NET (MS SQL Server, Oracle, Informix)
CLEO / Legacy emulation (ex. 3270)
Fax
Reporting
Bilingual (Spanish) skills a plus

We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery and satisfaction.


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 Developer Tech Contract / Information Technology 12/13/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0701
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Cisco Desktop Developer -- Remote / Nationwide

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech-enabled self-service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

Due to continued growth, eLoyalty has openings for Developers and Integrators for Cisco Call Center products including Agent Desktop and eLoyaltys proprietary solution frameworks. As a Developer you will build custom desktop software including complete agent desktops and screen pop connectors.

Role Responsibilities:
Participate in full life cycle of a client implementation, including: requirements, design, build, configuration, testing, and support.
Interpret and analyze business requirements to identify risks and design appropriate solutions
Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security
Collaborate with project team members to provide input to design specifications related to speech application
Develop desktop solutions using Cisco Finesse and web based technologies

Key Skills and Experience Requirements:
Experience with Web 2.0 Development and Architecture
Experience with JavaScript client side programming and integrating with multiple browsers (MS Internet Explorer, Mozilla Firefox & Google Chrome)
Experience with Java, J2EE, AJAX, Jquery, XML, JSON
Experience with Cross Domain Scripting / Post Messaging / Web Communication concepts
Experience with IFRAME, HTML, CSS, Browser Cookies, DOM manipulation, Social Web Mashups, REST & SOAP XML Web Services
Experience with Server to Server integrations
Understanding and knowledge of Load Balancing / Global Site Selector
Experience with MS Windows IIS, MS Windows Server, RedHat/Ubuntu Linux, JBOSS or other web application servers
Excellent written and verbal communication skills
Self-motivated, detail oriented, client oriented

Nice to Have Skills:
Experience with Cisco Finesse, Cisco CTIOS, and ICM configuration
Prior CTI development (Cisco ICM / UCCE via CTIOS)
Experience with Avaya Agent Desktop development
Experience developing solutions in .NET, & C#
Server side programming (PHP, Java or .Net)
DB programming (MS SQL, MySQL, MongoDB)
IOS / Android / Windows phone development



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 System Manager Tech Contract / Information Technology 12/13/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0704
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Preferred Qualifications:

3 + years experience in managing Systems Software Engineers
Strong foundation in the following technologies that allows for effective product management, software design and troubleshooting (Oracle 11g, SQL 2012, Avaya / Cisco telephony systems, Dialogic, SIPRec, fundamentals of networking and firewalls, CRM, Security (PCI, HIPPA, PII,), Windows Server 2003, 2008, 2012, IIS, Windows 7 Thin clients and desktops, VDI, Microsoft Exchange, AD, Linux and sFTP.
Experience in Windows server products (2003, 2008 and 2012, SQL Server 2012), including remote administration, server building per spec and advanced functionality.
Experience with the setup and troubleshooting of websites using Microsofts IIS 7.0.
Experience with Oracle 10/11g databases and 10.X/11.X client software
Experience with Avaya/Cisco VoIP suite, including IP agent and IP softphone.
Experience with Network sniffing tools such as Wireshark.
Experience with an environment utilizing multiple QA solutions at the same time. Examples include, NICE, Witness, Verint, etc.
Experience with SQL programming and the use of tools such as SQL Navigator and Toad
Experience with Microsoft Windows Media Services, including setup and troubleshooting publishing points and streaming services.

Description :  Call Recording & Analytics Systems Manager

Attract, develop & engage a world-class workforce

For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.

Our capabilities include:

Design: Customer Strategy Services (CSS)
Enable: Customer Technology Services (CTS)
Manage: Customer Management Services (CMS)
Grow: Customer Growth Services (CGS)

Position Summary:

We are looking for a Systems Engineering Manager to manage TeleTechs Call Recording & Analytics platforms. The manager will lead the team in performing Application support, Application implementations, ensure Application functionality, Application testing and configuration/troubleshooting connectivity issues of Windows servers to ensure proper functionality. The Engineering and product management is for EyeQ360 (call recording software); OnePort (application portal for creation of other connected systems); Nexidia (voice analytics) and potential tools of this caliber in the future.

You will manage a Global team of Engineers who implement deployments of EyeQ360 software and EyeQ360 database upgrades which reside on Windows Servers. These Engineers also provide troubleshooting and administration of other call recording products like NICE/Witness on Windows Servers. They also have operational support responsibilities for the call recording systems.

The Systems Manager will be responsible for working with TeleTechs Sales Engineering teams in scoping new business and presenting our technologies to potential clients. You will also be responsible for working with Life Cycle Managers to help lead the product management, testing and development of these tools.

You will also be responsible for working with various Engineering teams and having a strong understanding of their technologies to help facilitate integration and troubleshooting efforts. These technologies include Oracle 11g, SQL 2012, Avaya / Cisco telephony systems, Dialogic, SIPRec, fundamentals of networking and firewalls, CRM, Security (PCI, HIPPA, PII,), Windows Server 2003, 2008, 2012, IIS, Windows 7 Thin clients and desktops, VDI, Microsoft Exchange, AD, Linux and sFTP.

Basic Qualifications:

BA or BS in a computer-related field, or equivalent experience with aptitude for certification in server administration
Experience performing / managing Application support and implementations in a Windows environment
Experience with managing troubleshooting application connectivity issues (LAN/WAN/Firewall, etc) required.
Experience in managing call recording and analytic solutions.
Experience in managing product development.
Experience in designing and engineering new software and hardware technologies.
Basic knowledge that allows for effective troubleshooting with other Engineering staff of the following technologies (Oracle 11g, SQL 2012, Avaya / Cisco telephony systems, Dialogic, SIPRec, fundamentals of networking and firewalls, CRM, Security (PCI, HIPPA, PII,), Windows Server 2003, 2008, 2012, IIS, Windows 7 Thin clients and desktops, VDI, Microsoft Exchange, AD, Linux and sFTP.
Excellent written and spoken communications skills (English); Must have the ability to communicate to both technical and non-technical audiences.
Self-motivated and able to accomplish tasks with minimal supervision
Excellent time management and ability to triage multiple, concurrent technical issues
Strong ability to multi-task and maintain multiple projects at once
Team motivated, especially when troubleshooting issues the entire team must be able to work with other groups (network, telecom, NT server team) to fix an issue, while avoiding finger pointing



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 System Administrator Tech Contract / Information Technology 12/13/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0705
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Junior Systems Administrator

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech-enabled self service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

We are currently searching for an experienced Windows Systems Administrator to work in support of our Hosted Collaboration Solutions division supporting Cloud based project solutions. The ideal candidate will have some exposure to supporting virtualization solutions for enterprise environments and will have exposure to virtualization software, SAN infrastructure, and datacenter networking. You will be part of a team providing a first in class hosted collaboration solution for our enterprise business clients.

Primary Responsibilities:

Shared responsibility and daily operational support of entire server environment including administration, maintenance and troubleshooting
Enterprise patch management and enterprise server management
Debugging problematic software
Server staging
Working with a team to help maintain the vSphere infrastructure within global data centers in support of the hosted cloud solution service offering for eLoyaltys enterprise clients.
Will work with a team to help support Cisco UCS B series blade server chassis
Shared responsibility and highly skilled at providing Windows Server Administration and Support at the enterprise level
Responsible for producing high quality deliverables in a timely fashion.
Provide technical assistance to help resolve issues relating to a variety of enterprise technologies.
Work with vendors / cross team engineering group/s to provide solutions to complex issues.
Self motivated engineer who is able to prioritize projects, issues and tasks and work under minimum supervision.

Skills & Experience Requirements:

2 to 3 years enterprise level administration and troubleshooting experience with Windows Server 2003 & 2008
1 year experience deploying, supporting, and administering VMware in large virtual server infrastructure environments is a plus
Understanding and experience of networking technologies including AD, DNS, WINS, and DHCP.
Knowledge of Cisco UCS B series blade server chassis and Cisco UCS Manager 2.0 or later.
Familiarity and experience with Cisco, HP or Intel server hardware, firmware, BIOS, RAID, server backups and server security.
Experience working with Citrix NetScaler or ACE Load balancers
Must possess good problem solving and troubleshooting skills in supporting enterprise level clients
Must possess logical and methodical problem solving skills as well as the ability to communicate and justify the resolution process where necessary.
VCP, MCSA or MCSE certifications preferred but not required

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 Developer Tech Contract / Information Technology 12/13/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0706
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Java Desktop Developer -- Remote / Nationwide

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech-enabled self-service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

Due to continued growth, eLoyalty has openings for Developers and Integrators for Cisco Call Center products including Agent Desktop and eLoyaltys proprietary solution frameworks. As a Developer you will build custom desktop software including complete agent desktops and screen pop connectors.

Role Responsibilities:
Participate in full life cycle of a client implementation, including: requirements, design, build, configuration, testing, and support.
Interpret and analyze business requirements to identify risks and design appropriate solutions
Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security
Collaborate with project team members to provide input to design specifications related to speech application
Develop desktop solutions using Cisco Finesse and web based technologies

Key Skills and Experience Requirements:
Experience with Web 2.0 Development and Architecture
Experience with JavaScript client side programming and integrating with multiple browsers (MS Internet Explorer, Mozilla Firefox & Google Chrome)
Experience with Java, J2EE, AJAX, Jquery, XML, JSON
Experience with Cross Domain Scripting / Post Messaging / Web Communication concepts
Experience with IFRAME, HTML, CSS, Browser Cookies, DOM manipulation, Social Web Mashups, REST & SOAP XML Web Services
Experience with Server to Server integrations
Understanding and knowledge of Load Balancing / Global Site Selector
Experience with MS Windows IIS, MS Windows Server, RedHat/Ubuntu Linux, JBOSS or other web application servers
Excellent written and verbal communication skills
Self-motivated, detail oriented, client oriented

Nice to Have Skills:
Experience with Cisco Finesse, Cisco CTIOS, and ICM configuration
Prior CTI development (Cisco ICM / UCCE via CTIOS)
Experience with Avaya Agent Desktop development
Experience developing solutions in .NET, & C#
Server side programming (PHP, Java or .Net)
DB programming (MS SQL, MySQL, MongoDB)
IOS / Android / Windows phone development


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 System Administrator Tech Contract / Information Technology 12/13/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0714
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Skills & Experience Requirements:

5 to 7 years enterprise level administration and troubleshooting experience with Windows Server 2003 & 2008
2-3 years experience deploying, supporting, and administering VMware in large virtual server infrastructure environments
Understanding and experience of networking technologies including AD, DNS, WINS, and DHCP.
Knowledge of Cisco UCS B series blade server chassis and Cisco UCS Manager 2.0 or later.
Familiarity and experience with Cisco, HP or Intel server hardware, firmware, BIOS, RAID, server backups and server security.
Experience working with Citrix NetScaler or ACE Load balancers
Must possess good problem solving and troubleshooting skills in supporting enterprise level clients
Must possess logical and methodical problem solving skills as well as the ability to communicate and justify the resolution process where necessary.
VCP, MCSA or MCSE certifications preferred


Description :  Sr. Systems Administrator

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech-enabled self service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

We are currently searching for an experienced Windows Systems Administrator to work in support of our Hosted Collaboration Solutions division supporting Cloud based project solutions. The ideal candidate will have some exposure to supporting virtualization solutions for enterprise environments and will have exposure to virtualization software, SAN infrastructure, and datacenter networking. You will be part of a team providing a first in class hosted collaboration solution for our enterprise business clients.

Primary Responsibilities:

Shared responsibility and daily operational support of entire server environment including administration, maintenance and troubleshooting
Enterprise patch management and enterprise server management
Debugging problematic software
Server staging
Working with a team to help maintain the vSphere infrastructure within global data centers in support of the hosted cloud solution service offering for eLoyaltys enterprise clients.
Will work with a team to help support Cisco UCS B series blade server chassis
Shared responsibility and highly skilled at providing Windows Server Administration and Support at the enterprise level
Responsible for producing high quality deliverables in a timely fashion.
Provide technical assistance to help resolve issues relating to a variety of enterprise technologies.
Work with vendors / cross team engineering group/s to provide solutions to complex issues.
Self motivated engineer who is able to prioritize projects, issues and tasks and work under minimum supervision.



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 Engineer Tech Contract / Information Technology 12/13/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0715
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Skills & Experience Requirements:

2 to 3 years enterprise level administration and troubleshooting experience with Windows Server 2003 & 2008
1-2 years experience deploying, supporting, and administering VMware in large virtual server infrastructure environments
Understanding and experience of networking technologies including AD, DNS, WINS, and DHCP.
Knowledge of Cisco UCS B series blade server chassis and Cisco UCS Manager 2.0 or later.
Familiarity and experience with Cisco, HP or Intel server hardware, firmware, BIOS, RAID, server backups and server security.
Experience working with Citrix NetScaler or ACE Load balancers
Must possess good problem solving and troubleshooting skills in supporting enterprise level clients
Must possess logical and methodical problem solving skills as well as the ability to communicate and justify the resolution process where necessary.
VCP, MCSA or MCSE certifications preferred


Description :  Escalation Engineer

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech-enabled self service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

We are currently searching for an experienced Windows Systems Administrator to work in support of our Hosted Collaboration Solutions division supporting Cloud based project solutions. The ideal candidate will have some exposure to supporting virtualization solutions for enterprise environments and will have exposure to virtualization software, SAN infrastructure, and datacenter networking. You will be part of a team providing a first in class hosted collaboration solution for our enterprise business clients.

Primary Responsibilities:

Shared responsibility and daily operational support of entire server environment including administration, maintenance and troubleshooting
Enterprise patch management and enterprise server management
Debugging problematic software
Server staging
Working with a team to help maintain the vSphere infrastructure within global data centers in support of the hosted cloud solution service offering for eLoyaltys enterprise clients.
Will work with a team to help support Cisco UCS B series blade server chassis
Shared responsibility and highly skilled at providing Windows Server Administration and Support at the enterprise level
Responsible for producing high quality deliverables in a timely fashion.
Provide technical assistance to help resolve issues relating to a variety of enterprise technologies.
Work with vendors / cross team engineering group/s to provide solutions to complex issues.
Self motivated engineer who is able to prioritize projects, issues and tasks and work under minimum supervision.



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 Support Analyst Tech Contract / Information Technology 12/13/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0716
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Qualifications

Currently working toward a BS in Computer Science of related field.
General understanding of IT Operations essentials: Event Management, Incident Management,
Problem Management, Request Fulfillment, Access and Change Management, Capacity and
Availability Management and IT Service Reporting Services
Excellent organizational and communications capabilities; Ability to speak effectively before
groups of employees and executives of the organization.
Basic programming abilities, including JavaScript, Java and BASH; NodeJS experience a plus


Description :  Temporary Systems Support Associate (6 months)


Do you want to help Humanify www.humanify.com build next-generation interaction applications in a startup environment?

Position Summary

Under direct supervision, the Systems Support Associate is responsible maintaining the local area network infrastructure with primary focus on desktop workstation deployment, moves, adds, changes, software distribution, support and general troubleshooting. Must possess basic understanding of programming and ability to code solutions to common IT Support problems.

Responsibilities

Provide support and technical issue resolution via E-Mail, phone and other electronic and in-person means.
Deploys, maintains and repairs computer workstations or notebooks. Completes moves and setup of computer peripherals. Plans, schedules, and executes such deployments of computer systems.
Manage stakeholder communications and expectations; assist Management to liaise with business unit leadership to identify potential areas of innovation, optimization, automation, increased efficiencies and cost reductions.
Assist in developing and managing the on-boarding of new office productivity tools and the effective off-boarding of deprecated applications and processes.
Periodic Cloud Operations projects requiring scripting and programming abilities using JavaScript and Java.
Using industry-standard IT monitoring tools, understand application and system health and to respond to out-of parameter network, server and application events.
Perform account maintenance (users and groups on AD, Linux, Gmail, GitHub, and proprietary applications) using company-provide software tools.
Ability to effectively distill and communicate complex technical issues to multiple audiences, including technical staff, management and client.
Ability to work with personnel at all levels in a clear, concise, frank, collaborative and professional manner.
Ability to work in a fast-paced and intellectually-challenging 7x24 environment.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization and documentation exist. Ability to quickly and accurately interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of troubleshooting tools and desktop productivity software like: Google for Work, Microsoft Word, Excel, PowerPoint, and Visio.
Ensure that all service requests are maintained within the Company SLA. Maintain consistent CSAT at least 90% as measured by after-call customer surveys. Ensure that all Service Center documents, processes and procedures are followed.



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