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  Job Position Job Category Posted On Action
 Other Human Resources 11/14/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: HR-0286
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Human Capital Reporting Analyst

About the Human Capital Analyst Role:

This position will create an evidence based culture for all Human Capital issues by enhancing the maturity of the HR analytics function at TeleTech. You will provide quantitative and qualitative analytical support, helping TeleTech draw meaningful conclusions from human capital data. A successful candidate has a passion for delivering data insight, developing complex modeling that serves business needs, and helping Human Capital maximize the companys investment in people. The analyst will also:

Display strong background in data extraction, manipulation of raw data, data relationships, data mining, ad-hoc analysis and metrics presentations
Transform raw data into graphical representations and/or dashboards that tell a meaningful story.
Write and structure presentations, including recommendations presented to HR leaders, senior management, executives and board of directors to facilitate business decisions.
Ability to influence enterprise system owners and other functional leaders to drive automation and data integrity in support of a best in class human capital reporting engine.
Analyze TeleTechs strategic and organizational information and model human capital and compensation data versus the market.
Collect and examine data trends to understand industry and organization-specific issues in multiple areas including business strategy, compensation, talent management, performance management, selection/recruiting and leadership/employee development.
Collaborate with subject matter experts across HR (business partners, compensation, talent acquisition etc) to promote data governance, stewardship and insight.
Design, populate, and maintain HR scorecards on a monthly, quarterly, and annual basis including analysis and mechanisms to regularly monitor metrics.

What were looking for

A bachelor's degree required, preferably in finance, economics, statistics, mathematics, human resources (HR), accounting or other related coursework
8+ years experience in a strategic reporting capacity
Strong analytical skills, both quantitative and qualitative
Ability to apply and interpret HR and financial ratios
Advanced capabilities with MS Excel including pivot tables, macros, equations, and the ability to build dynamic tables. Database experience preferred.
Excellent organizational, interpersonal, verbal and written communication skills
Flexibility, adaptability and the ability to work under tight deadlines or changing client needs
Superior organizational skills and strong attention to detail
Intellectual curiosity, seeking opportunities to develop new skills

Who is TeleTech?...

For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.



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 Team Leader Management / Consulting 11/14/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0339
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Service Delivery Team Lead / Trainer

TeleTech is now hiring a Seasonal Team Lead/Trainer

If this describes you

Team Orientated
Outgoing & Focused
Passionate & Motivated

then, APPLY TODAY!

In this role, you'll supervise the daily activities of a group of associates by providing mentoring, coaching and guidance while also making recommendations on areas which need improvement. Other responsibilities include: working with associates to address employee relations issues, coordinating all associate activity related to training, development and coaching sessions. In this position, it will be your responsibility to engage and develop each member of your team so that they can achieve their full potential. You'll also be directly accountable for associate attrition and employee satisfaction. Plus, you'll be responsible for monitoring absence and attendance for your team.

In this position, you'll be expected to manage to operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers and you'll be expected to adhere to all company policies and procedures. You'll also be responsible partnering with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the project. Additionally, you will be conducting training classes with new hires and on-going classes.
Become a Member of the TeleTech Team
TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:
And here's the important stuff TeleTech provides our associates with:
Competitive salary + bonuses
Advancement and Career Opportunities
Paid training

What were looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:
Associates degree (A.A.), equivalent from a two-year college, technical school or equivalent work experience
Must have superior time management and organizational skills
Analytical ability to interpret statistical reports
Strong knowledge of call center metrics and improvement methods
Proficient in working with Microsoft Word, PowerPoint, Excel and Outlook
Prior TeleTech experience
Must be Licensed agent
Preferred experience:
Sales experience or experience coaching to sales quotas
State Health license strongly preferred
Open enrollment experience
Knowledge of call center business
Experience training in a classroom setting



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 Director Human Resources 11/14/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: HR-0287
 
Education :  Masters Degree
Experience :  5 - 10 Years

Description :  Director, Global Compensation

The Global Compensation Department is responsible for the creation, implementation, and administration of multiple pay programs including base pay, variable/incentive pay, executive compensation, sales compensation, equity programs, and rewards and recognition programs. This department is responsible for the development of a comprehensive total rewards strategy that aligns employee rewards with results that support TeleTechs strategic business objectives. The total rewards strategy and programs will enable the company to attract, reward, and retain top talent globally.

Global Compensation partners closely with multiple departments including Human Capital and Operations to facilitate management and employee understanding of TeleTech's total compensation package including processes, practices, and programs. Taking a consultative approach, the Global Compensation department works to create innovative compensation solutions through analysis of internal and external markets to help create short-term and long-term compensation related strategies that align to the overall business strategy in support of driving business results.

Position Responsibilities:

Assists in the development and execution of the global compensation department's overall strategy.
Designs communication tools to ensure understanding of various compensation plans.
Respond to management requests for analysis of employee salary competitiveness.
Resource for information, problem solving, and communication to internal customers as it relates to the architecture and strategy development for all areas pertaining to compensation.
Consult with HR Partners/executives regarding compensation plan designs and strategic initiatives for a variety of compensation programs.
Provide leadership, support and mentoring to the HR team in all areas of total rewards.
Keeps abreast of new trends in compensation packages and evaluates the viability and necessity of adopting such plans within the organization.

Job Specifications:

BA/BS in Human Resources, Finance, comparable degree, or equivalent experience.
8-10 years of experience and strong knowledge of market pricing practices and variable pay solutions.
Proven ability to gauge effectiveness of the organization's compensation programs and translate data into solutions to continually improve programs and practices.
Demonstrated experience in compensation plan designs and implementation including short term, long term, and executive compensation.
A creative approach to problem solving, team oriented and optimistic attitude.
Ability to think globally, strategically, and objectively. Effectively translates data into actionable insights, strategies and financial plans.
Leadership skills balanced with a willingness to play a 'hands-on' role with key projects.
Ability to effectively translate complex information into clear and effective messages.
Communicates clearly and effectively at all levels.
Strong verbal and written presentation skills including the ability to communicate complex ideas in a simple way and to tailor key messages and presentation style to multiple audiences.
Goal oriented and possesses the ability to prioritize on a consistent basis in an ever-changing environment.
Advanced PC applications including Access, Excel, and Word.





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 Developer Tech Contract / Information Technology 11/14/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0701
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Cisco Desktop Developer -- Remote / Nationwide

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech-enabled self-service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

Due to continued growth, eLoyalty has openings for Developers and Integrators for Cisco Call Center products including Agent Desktop and eLoyaltys proprietary solution frameworks. As a Developer you will build custom desktop software including complete agent desktops and screen pop connectors.

Role Responsibilities:
Participate in full life cycle of a client implementation, including: requirements, design, build, configuration, testing, and support.
Interpret and analyze business requirements to identify risks and design appropriate solutions
Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security
Collaborate with project team members to provide input to design specifications related to speech application
Develop desktop solutions using Cisco Finesse and web based technologies

Key Skills and Experience Requirements:
Experience with Web 2.0 Development and Architecture
Experience with JavaScript client side programming and integrating with multiple browsers (MS Internet Explorer, Mozilla Firefox & Google Chrome)
Experience with Java, J2EE, AJAX, Jquery, XML, JSON
Experience with Cross Domain Scripting / Post Messaging / Web Communication concepts
Experience with IFRAME, HTML, CSS, Browser Cookies, DOM manipulation, Social Web Mashups, REST & SOAP XML Web Services
Experience with Server to Server integrations
Understanding and knowledge of Load Balancing / Global Site Selector
Experience with MS Windows IIS, MS Windows Server, RedHat/Ubuntu Linux, JBOSS or other web application servers
Excellent written and verbal communication skills
Self-motivated, detail oriented, client oriented

Nice to Have Skills:
Experience with Cisco Finesse, Cisco CTIOS, and ICM configuration
Prior CTI development (Cisco ICM / UCCE via CTIOS)
Experience with Avaya Agent Desktop development
Experience developing solutions in .NET, & C#
Server side programming (PHP, Java or .Net)
DB programming (MS SQL, MySQL, MongoDB)
IOS / Android / Windows phone development



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 Sales Executive Sales 11/14/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: SL-1500
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Sales Executive

Our Focus

TeleTech is helping organizations transform the customer experience.

The world has changed. Disruptive technologies, social media, demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TeleTech leads the way.

We hire only first-class, highly qualified and passionate people to help us to build exceptional customer experiences.

What It Means to be in Business Development at TeleTech

The sales function at TeleTech requires special skills. This is not a transactional, but rather solution selling environment. Our client companies come to us because they have unique business problems and they are looking for a true partner solution. The sales cycle is long and complex, with a variety of intersections that could have lasting impacts on our ability to partner with a prospect or client company.

As a member of the sales team you will need to build relationships across all levels of an organization and be able to adjust your personal communication style to match. The business problems faced by our clients require detail analytical skills to be able to get to the heart of the concern. It requires the ability to navigate a clients organization and synchronize the execution of the solution.

TeleTechs entire suite of capabilities encompasses client solutions that can incorporate multiple touch points anywhere along the customer experience lifecycle. You need to both understand the clients need sand the root causes of the issues, and then incorporate just the right mix of the TeleTech integrated solutions to help our clients develop a better customer experience which ultimately leads to a stronger business.

How the Sales Executive Fits this Focus

The Sales Executives primary responsibility is to secure new clients for TeleTech. In this role, you will identify target accounts, effectively break into strategic pursuits, and capture new sales opportunities. The Sales Executive will tap into the breadth of TeleTechs collective portfolio, partnering with Product leads and internal support organizations, to sell TeleTechs full suite of integrated solutions.

Maintaining High Standards

Business development at TeleTech means developing meaningful business relationships that ultimately lead to better customer experiences for our clients consumers. Its about understanding a potential clients values, mission, industry, and unique value proposition; then building on that knowledge to formulate solutions that catapult that clients customer experiences to a new level.

What the role really does

Develop and execute effective sales strategies to secure new client accounts for TeleTech. Gain an in-depth understanding of the clients business and introduce solutions from TeleTechs collective portfolio to address current or anticipated needs. Demonstrated experience creating value for clients.
Understand client requirements and formulate persuasive win themes. Effectively demonstrate TeleTechs value proposition to the client and how our solutions address their business needs.
Develop and maintain deep and meaningful business relationships with senior level client executives. Maintain a position of trusted advisor by demonstrating a deep understanding of industry specific trends and how they translate into customer experience needs
Champion internal collaboration and coordinate resources necessary to execute on the identified client strategy. Lead teams through internal conflicts.
Support all stages of the sales process, maintaining sales control and ultimately achieving or exceeding identified sales targets. Skilled leader at breaking through internal conflicts and proactively navigating the clients buying process.
Follow through on initial wins with a new client, ensure a smooth transition into Operations, act as a steward for good business and grow the account.
Maintain accurate Account detail in CRM (Salesforce.com) including keeping client contacts up-to-date, activities, opportunities and documents relating to opportunities.

What were looking for

Communication, Integrity, Trust, Passion. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

BA/BS or equivalent experience
MBA preferred
Business and financial acumen
Demonstrated success in securing multi-year, multi-million dollar contracts, preferably in services
Proven track record of successfully identifying, mapping and building relationships across a pursuit in order to understand the influencers and key decision makers
Proven track record of successfully developing a contact strategy, generating leads, building relationships with new clients and breaking into new accounts in a manner that enables long term profitable growth
Proven and consistent track record of exceeding quotas consisting of annual sales and/or revenue objectives
Must possess the analytical skills necessary to understand client business needs and priorities in order to build winning solutions
Effective Leader, skilled at producing results and effectively working in a collaborative manner with cross functional teams. Demonstrated ability to drive the sales process while coordinating a large deal team and incorporating alliance partners as needed.
Proven success in the areas of Sales Pursuit Management, Deal Qualification, Competitive Strategy and Proposal Development, Pricing Strategy & Execution, and Negotiating to Close.
Excellent communication


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 Other Education / Training / Teaching 11/14/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TRN-1294
 
Education :  Masters Degree
Experience :  10+ Years

Description :  Senior Manager

Sr. Management Consultant / Management Consultant

Attract, develop & engage a world-class workforce

Our Focus

TeleTech is bringing humanity back to business.

Our company was founded more than three decades ago on one guiding principle:
Customer relationships built on trust and simplicity deliver lasting value for everyone. In other words, happy customers equal happy companies.

Building those relationships across every channel, every interaction, every day thats not so simple. The always on, multichannel world in which we live creates challenges for companies and customers alike. Companies, trying to adapt to a new world of connectivity, are faced with disconnected technology systems, data silos, outdated processes and rising costs. Customers, increasingly empowered by technology, demand a better experience in exchange for their loyalty. The result is a disconnect that is costing brands billions and pushing customers away.
We hire only first-class, highly qualified and passionate people to help us to build exceptional customer experiences.

Customer Strategy Services (CSS) Leadership and Learning

The brands that lead in customer engagement Zappos, Disney, Apple, Costco all have a commitment to culture that goes far below the surface. Each of these organizations has a systematic approach to training, rewarding and continuously reinforcing their focus on the customer that permeates everything they do. Customer Strategy Services brings together its customer-centric methodology with innovative learning and organizational techniques to provide clients with the strategy, curriculum, training, coaching, social collaboration, knowledge management and technology needed to build a company that consistently delights the customer and the employee while delivering value to the enterprise.

We operate around one core principle: Exceptional performance comes from a combination of alignment, capability, and mindset. Through this principle, our Consultants, Senior Consultants, Principals, and Partners work with a distinct methodology to ensure an ongoing and sustainable relationship with clients, rather than a purely as needed basis.

The Management Consultant (MC) and Senior Management Consultant (SMC) are focused on executing client engagements leveraging a broad suite of the Teletech tools. This position drives assigned operations, process, workflow, and systems engagements from hand off to completion, ensuring that engagements are delivered on time, according to specification and within budget.
Reliability and outstanding delivery are the cornerstones of expectations. Consultants are involved in providing objective advice, expertise and specialist skills with the aim of creating value, maximizing growth or improving the business performance of their clients.

Are you a road warrior? Do you like to travel, all while maximizing growth and improving the business performance of your clients? Would you like to add to your shower cap collection? Are you tired of seeing the same faces every day when you go to work, then this is the position for you. The consultant maintains a high billable / utilization rate while also contributing to the continuous improvement of our delivery approaches. Approximately 80% travel is required. Relocation is not required.

What the role really does

This position offers the opportunity for the Consultant to truly get to manage the relationship with their clients and understand the current state of their business. Our client relies on the expertise of our Consultants to provide solutions to their problems and offer strategies that drive financial results. . .
Conduct client interviews in order to identify issues and implement recommendations and solutions, as well as identify additional opportunities within client organizations
Facilitate workshops and collaborative problem solving sessions.
Coordinate Projects/deliverables and prepare business proposals /presentations
Mentor Implementation Services Consultants and provide technical assistance
Serve as a Subject Matter expert, providing knowledge and assistance in the areas of Process Improvement, Change Management, and data analysis

What the team looks like

Our consultants have years of experience in service industries ranging from retail, healthcare, and finance with positions that vary from director level and above. Many are six sigma certified but ALL have real life business experience that they want to share with the rest of the world. Every client is unique, every challenge, every pain. Our Consultants have the accumulation of experience, practice, knowhow and by making mistakes of their own, know what it takes to help our clients do it the best way possible.

What were looking for

An individual that will lead every day, live life passionately, seek first to understand and always do the right thing.while not being afraid to reach for the amazing!

Proficiency (certified) or Mastery in Lean and/or Six Sigma principles as well as delivery methodologies
Ability to recognize your audience and speak credibly to business and technical topics
Ability to provide process guidance to clients on issues of performance and scalability
Demonstrate the ability to develop and sustain relationships with business partners and client personnel
7+ years working experience in one or more of these service areas: healthcare, government, financial services or telecommunications.
Program or project management experience a plus
Proven capability to work with people at all levels of an organization
History of managing and being managed to targeted results
80% travel is required

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 Team Leader Education / Training / Teaching 11/14/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TRN-1295
 
Education :  Bachelors Degree
Experience :  5 - 10 Years

Description :  Trainer/Team Lead Combo, Seasonal

Team Lead/Trainer Combo Position

Team Lead/Trainer
If this describes you
Team Orientated
Outgoing & Focused
Passionate & Motivated
then, APPLY TODAY!

In this role, you'll supervise the daily activities of a group of associates by providing mentoring, coaching and guidance while also making recommendations on areas which need improvement. Other responsibilities include: working with associates to address employee relations issues, coordinating all associate activity related to training, development and coaching sessions. In this position, it will be your responsibility to engage and develop each member of your team so that they can achieve their full potential. You'll also be directly accountable for associate attrition and employee satisfaction. Plus, you'll be responsible for monitoring absence and attendance for your team.

In this position, you'll be expected to manage to operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers and you'll be expected to adhere to all company policies and procedures. You'll also be responsible partnering with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the project. Additionally, you will be conducting training classes with new hires and on-going classes.

What were looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:
Associates degree (A.A.), equivalent from a two-year college, technical school or equivalent work experience
Must have superior time management and organizational skills
Analytical ability to interpret statistical reports
Strong knowledge of call center metrics and improvement methods
Proficient in working with Microsoft Word, PowerPoint, Excel and Outlook

Learning and Leadership Development Trainer
Learning and Leadership Development (L&LD) trainers are responsible for registering associates for classes, facilitating new hire trainings, and all applicable client trainings. L&LD trainers provide, coordinate, analyze, and consolidate all necessary data in order to deliver training in a timely and accurate manner, following client requirements and company standards.

L&LD trainer responsibilities and expectations include, but are not limited to:
Thorough working knowledge of TeleTechs policies and procedures, as well as client requirements related to training duties.
Responsible for the overall outcome of new hire classes and client required trainings.
Evaluate associate performance throughout training and provide necessary coaching and development to ensure associates graduate from new hire training successfully.
Held accountable for training completion.
Keep track of training attendance and associate performance in training.
Accountable for employee satisfaction with training.
Schedule, prepare, and deliver training, as well as participate in efforts to constantly look for opportunities to improve associate performance, and improve current process.
Communicate ideas to their team lead or manager regularly.

Key Performance Objectives:
1. Achieve 100% of training completion goals
Responsible for facilitation of new hire classes, as well as all applicable client trainings.
Develop daily, weekly, and monthly training goals, which must be achieved on time.
Prepare, monitor, update, and share training reports.
Provide support, coaching, and performance management to associates during training and, if needed, after the completion of training.
2. Learn key business objectives, timeframes, and requirements associated with each training goal and class
Have high level knowledge of training practices and policies, and a thorough understanding of systems that support those functions.
Adapt quickly to any changes in the training process.
Be able to troubleshoot and report issues that will impact the Learning and Leadership Development department systems.
Understand requirements for each training/class while strictly adhering to TeleTech policies and client requirements.
3. Understand and improve the key success metrics associated with each training goal
These include:
Associate Performance through 30 days post-training
Training Attrition
Training Satisfaction
ERGM
4. Deliver consistent high quality customer service
Respond to all customer (internal/external) requests within the established time frames.
Maintain a positive, respectful, and caring attitude when working with others.
Communicate problems clearly and reassure customers that issues will be resolved quickly and deliver with minimum long term impact.
Proactively share all issues with management.
Take personal responsibility for solving and finding solutions.
5. Escalate training issues as appropriate
Clearly identify issues including the scope of the problem and relative urgency.
Provide clear documentation of the issue to the appropriate team.
Answer questions and assist in isolating the root cause of problems.
Participate in testing solutions to ensure problems have been resolved.

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 System Manager Tech Contract / Information Technology 11/14/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0704
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Preferred Qualifications:

3 + years experience in managing Systems Software Engineers
Strong foundation in the following technologies that allows for effective product management, software design and troubleshooting (Oracle 11g, SQL 2012, Avaya / Cisco telephony systems, Dialogic, SIPRec, fundamentals of networking and firewalls, CRM, Security (PCI, HIPPA, PII,), Windows Server 2003, 2008, 2012, IIS, Windows 7 Thin clients and desktops, VDI, Microsoft Exchange, AD, Linux and sFTP.
Experience in Windows server products (2003, 2008 and 2012, SQL Server 2012), including remote administration, server building per spec and advanced functionality.
Experience with the setup and troubleshooting of websites using Microsofts IIS 7.0.
Experience with Oracle 10/11g databases and 10.X/11.X client software
Experience with Avaya/Cisco VoIP suite, including IP agent and IP softphone.
Experience with Network sniffing tools such as Wireshark.
Experience with an environment utilizing multiple QA solutions at the same time. Examples include, NICE, Witness, Verint, etc.
Experience with SQL programming and the use of tools such as SQL Navigator and Toad
Experience with Microsoft Windows Media Services, including setup and troubleshooting publishing points and streaming services.

Description :  Call Recording & Analytics Systems Manager

Attract, develop & engage a world-class workforce

For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.

Our capabilities include:

Design: Customer Strategy Services (CSS)
Enable: Customer Technology Services (CTS)
Manage: Customer Management Services (CMS)
Grow: Customer Growth Services (CGS)

Position Summary:

We are looking for a Systems Engineering Manager to manage TeleTechs Call Recording & Analytics platforms. The manager will lead the team in performing Application support, Application implementations, ensure Application functionality, Application testing and configuration/troubleshooting connectivity issues of Windows servers to ensure proper functionality. The Engineering and product management is for EyeQ360 (call recording software); OnePort (application portal for creation of other connected systems); Nexidia (voice analytics) and potential tools of this caliber in the future.

You will manage a Global team of Engineers who implement deployments of EyeQ360 software and EyeQ360 database upgrades which reside on Windows Servers. These Engineers also provide troubleshooting and administration of other call recording products like NICE/Witness on Windows Servers. They also have operational support responsibilities for the call recording systems.

The Systems Manager will be responsible for working with TeleTechs Sales Engineering teams in scoping new business and presenting our technologies to potential clients. You will also be responsible for working with Life Cycle Managers to help lead the product management, testing and development of these tools.

You will also be responsible for working with various Engineering teams and having a strong understanding of their technologies to help facilitate integration and troubleshooting efforts. These technologies include Oracle 11g, SQL 2012, Avaya / Cisco telephony systems, Dialogic, SIPRec, fundamentals of networking and firewalls, CRM, Security (PCI, HIPPA, PII,), Windows Server 2003, 2008, 2012, IIS, Windows 7 Thin clients and desktops, VDI, Microsoft Exchange, AD, Linux and sFTP.

Basic Qualifications:

BA or BS in a computer-related field, or equivalent experience with aptitude for certification in server administration
Experience performing / managing Application support and implementations in a Windows environment
Experience with managing troubleshooting application connectivity issues (LAN/WAN/Firewall, etc) required.
Experience in managing call recording and analytic solutions.
Experience in managing product development.
Experience in designing and engineering new software and hardware technologies.
Basic knowledge that allows for effective troubleshooting with other Engineering staff of the following technologies (Oracle 11g, SQL 2012, Avaya / Cisco telephony systems, Dialogic, SIPRec, fundamentals of networking and firewalls, CRM, Security (PCI, HIPPA, PII,), Windows Server 2003, 2008, 2012, IIS, Windows 7 Thin clients and desktops, VDI, Microsoft Exchange, AD, Linux and sFTP.
Excellent written and spoken communications skills (English); Must have the ability to communicate to both technical and non-technical audiences.
Self-motivated and able to accomplish tasks with minimal supervision
Excellent time management and ability to triage multiple, concurrent technical issues
Strong ability to multi-task and maintain multiple projects at once
Team motivated, especially when troubleshooting issues the entire team must be able to work with other groups (network, telecom, NT server team) to fix an issue, while avoiding finger pointing



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 Sales Representative Sales 11/14/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: SL-1508
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Inbound Sales Representative

We are Revana, a leader in outsourced sales and marketing solutions serving some of the worlds most prestigious brand names.

We are looking for aggressive - people to people- sales professionals to join our team. Successful candidates must be able to thrive in an environment that is fast paced, competitive, and constantly changing. You must be an individual who is driven by obtaining personal goals and a strong desire to be the best in your territory. Are you a motivated, entrepreneurial professional -- a problem solver who is ready to make an impact and ready for a job where you can have some fun too.

As an Inbound Sales Representative, you will receive leads and support customers of our client companies in many industries, such as telecommunications, media, retail, credit and financial services, and technology.

What were looking for:

At Revana we value many attributes, including some of the key components of success - Motivation, Professionalism, Passion and Integrity.

Of course, there are some other requirements too. These include:
Six months sales experience required; retail sales acceptable
Call center experience preferred
Outstanding telephone and customer service etiquette
Exceptional written and verbal communication skills
High school or equivalent required; college degree a plus
Ability to navigate through several web applications simultaneously
Competency using Microsoft Windows
Becoming a Member of the Revana Team means:
Helping our Fortune 500 clients build their businesses
Nurturing existing business
Introducing customers to the best technology products and services provided by DIRECTV
Building long-term customer relationships
What we offer:
Earn an average of $11.25 up to $15/hour*
A VEN account that includes premium programming television for all employees
Advancement and Career Opportunities (we pride ourselves on promoting from within whenever possible)
Award-winning Recognition and Incentive Program
Medical and Dental Insurance Programs
Tuition Reimbursement & Retirement Planning
Paid Time Off
Ongoing Training and Development
Discounts at many major retailers & restaurants
*Including base wage, commissions and performance incentives

ABOUT US

As a leader in outsourced sales and marketing solutions, Revana serves some of the worlds most prestigious brand names. Revanas global team has a reputation for service excellence. Revana has the industrys most sophisticated marketing automation platform and sales analytics engines. These turbo-charged technologies empower our customer service, sales, and technology employees to deliver the ultimate customer experience at every touch point across the customer life cycle.
Being a Revana Business Sales Representative can be an exciting, fast-paced career where you can go as far as your ambitions will take you. Revana is looking for people who LOVE making sales and business growth happen. We are a company filled with high energy people with a willingness to put the client's needs first.

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 Account Executive Accounting / Finance 11/14/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: ACC-0522
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Lead Subledger Accounting Specialist -Fixed Asset

Subledger Accounting Specialist - Lead - Fixed Asset

Responsible for superivsing global fixed assets accounting group. Partner with different departments in the organization to develop, implement and maintain systems, policies and procedures to improve internal controls and efficiency. Also, responsible in ensuring compliance to statutory documentation such as PEZA for Philippines operation for any asset additions, transfer, retirement or disposal.

Essential Duties & Responsibilities:

lead the fixed assets team to ensure all transactions are properly reviewed based on companys asset policy and in compliance to statutory documentation.
Works with Facilities, IT, Asset Management and Tax to ensure alignment of processes and responsibility over safeguarding of assets is clearly defined.
Works with Accounting (AP and GL), Finance and Financial Reporting and all other Teletech groups to ensure smooth and timely month end close process and implement methods and procedures in place that will improve and simplify cycle time
Provide input and coordinate testing for system enhancements and changes. This may require working with technical resources and cross functional management teams from around the world
Provide leadership and guidance to fixed asset teams with focus on consistently achieving service level agreements, team goals and metrics, reducing cycle time and cost of delivery.
Responsible for the planning and development of professional growth of direct reports
Develop, maintain and post metrics used to manage the team and its processes
Leverage systems and methods that improve the efficiency of the group without compromising the effectiveness of the established controls.
Administrative functions and other responsibilities as assigned
Job Specifications:
BS Accountancy, preferably CPA
At least 4-5 years work experience,
Fixed assets accounting and general ledger work experience required
Knowledgeable on statutory documentation especially PEZA is a plus
Exposure in implementation of global policy and asset management is a plus
Exposure in asset database, AP and procurement is a plus
Advanced Knowledgeable in MS Office (Word, Outlook, Excel)
Proficient in any ERP systems, preferably Oracle
Team Management; Strong Leadership and analytical skills
Ability to organize, delegate and leverage resources to accomplish goals and objectives
Excellent trouble shooting and problem solving skills
Strong oral and written English communication skill
Willing to work morning schedule

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