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 Other Tech Contract / Information Technology 6/1/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0640
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Required Skills:
B.S. Computer Science, Software Engineering, MIS or equivalent work experience
Previous Business Analyst experience
Salesforce Service Cloud experience
Solid oral, written, presentation and interpersonal communication skills
Experience with Agile methodology
Advanced knowledge of communication programs including Word, PowerPoint, Excel and Visio
2-3 years of experience with Salesforce platform - Sales/Service cloud, Force.com, Administration/Configuration, data loads, moves, adds, changes, deletes
Highly motivated self-starter with a desire to "go the extra mile"
Proven time management skills in a dynamic development environment
Ability to work as part of a team to solve technical problems in varied political and geographic environments
Ability to travel domestically

Desired Skills:
Salesforce Service Cloud, Salesforce Administrator Certifications
CRM, Interaction Management, CTI, Case Management and Technologies that support these
3+ years of experience working on multiple Salesforce Implementations with Service, Sales, and Custom Applications and associated technologies

Responsibilities :  Internal and External customer communication used to gather, guide, and document project and program requirements and expected results
Documentation of all project stages, including but not limited to presentations, requirements, use cases, user stories, flows, program documentation and technical documentation
Configuration of technical frameworks to meet project requirements, including but not limited to Salesforce
Research and maintaining best practices on document repositories
Effectively deliver results on several development projects in the same sprints
Function in a team lead capacity mentoring and guiding junior level resources
Participate and collaborate on design
Create and maintain positive relationships with multiple internal groups to support on-going project development
Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.
Attain quarterly and annual objectives assigned by management.
Achieve and Maintain Service Cloud Consultant and Administrator Certifications


Description :  Salesforce Business Analyst / Administrator

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of comprehensive technology enablement services that puts customer engagement at the core of business success. Founded in 1982 and headquartered in Englewood, CO, TeleTech offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for our Global 1000 clients and their customers.

The Salesforce Business Analyst / Administrator must be passionate about solving business challenges and identifying solutions for potential clients. The position requires a communication expert with the technical knowledge to effectively match client requirements against framework capabilities. This position is accountable for internal and external customer communications, all stages of project documentation and framework configuration of CRMs such as SalesForce. This role will work heavily with Management, Operations, Clients and Development teams to accomplish the goals for multiple implementations.

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 Other Tech Contract / Information Technology 6/1/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0641
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Skills and Experience required:
B.S. Computer Science, Software Engineering, MIS or equivalent work experience
Previous development experience
2-3 years of Implementation, Design, and Configuration experience within Salesforce is required.
Basic understanding of the overall Architecture of Salesforce platform
Experience with Salesforce platform - Sales/Service cloud, Force.com, Administration/Configuration, Apex, Force.com APIs, data loads
Experience with Agile methodology
Highly motivated self-starter with a desire to "go the extra mile"
Solid oral, written, presentation and interpersonal communication skills
Proven time management skills in a dynamic development environment
Ability to work as part of a team to solve technical problems in varied political and geographic environments
Ability to travel domestically up to 35%

Desired Skills:
SalesForce Service Cloud, Salesforce Administrator, Salesforce Developer Certifications
CRM, Interaction Management, CTI, Case Management and Technologies that Support these

Responsibilities :  Role Responsibilities:
Ability to identify, build and integrate various technologies to provide client solutions and associate applications using SalesForce.com, OpenSpan, and other technologies
Develop solutions based on specifications as indicated in design
Create high quality solutions for clients
Unit test all items developed prior to testing
Participate and collaborate on design
Create and maintain positive relationships with multiple internal groups to support on-going project development
Ability to effectively deliver results on several development projects in the same sprints
Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.
Attain quarterly and annual objectives assigned by management.
Achieve and Maintain Service Cloud Consultant and Developer Certifications


Description :  Salesforce Principal Developer

enablement services that puts customer engagement at the core of business success. Founded in 1982 and headquartered in Englewood, CO, TeleTech offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for our Global 1000 clients and their customers.

We are currently searching for a SalesForce Developer to support our growing CRM / SalesForce Systems Integration Practice. The ideal candidate will lead the technical requirements and integrated solutions provided to our clients. The Developer must be passionate about solving business challenges and determining solutions for external clients. This position will analyze, design, develop, configure, integrate and launch new solutions and changes to existing solutions. This role will work heavily with Management, Operations, Clients and other development teams to accomplish the goals for multiple implementations.

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 Other Tech Contract / Information Technology 6/1/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0642
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Requirements

5 + years Cisco UCCE software [ICM, CVP, IP-IVR] Enterprise development and deployment experience, including scripting, configuration and call routing
IP-IVR integration design or deployment
CVP or AVP application deployment experience
Experience with voice gateways or H.323, SIP or MGCP protocol experience
Cisco IP Dialer, Email Manager, and Unity experience is a plus
Multi-site configuration and hybrid of enterprise level IP and TDM environments is a plus
Strong client facing skills along with strong verbal and written communication skills.
Bachelors Degree in Engineering or 5 plus years of experience in lieu of 4 year degree.
Ability to travel up to 50%

Responsibilities :  Role/Responsibilities:
Project team member involved in the design and deployment of full-life cycle Cisco contact center project integrations including call center workflows
Under the direction of the Lead Solution Architect, perform analysis and diagnosis of complex voice and data network issues
Work and collaborate with project teams consisting of eLoyalty Professional Services staff, client resources, contract resources and 3rd party vendors.
Provide consistent and frequent project status updates and project issues to assigned eLoyalty Project Manager


Description :  Telecommunications UCCE Principal Engineer

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive cloud and premised based solution offerings that include contact center, web and speech self-services. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

We are looking for an experienced Cisco UCCE Telecommunications Principal Engineer to join our VoIP Professional Services delivery team. In this role, you will be responsible for the call routing, scripting and configuration of these applications while working with and interacting with our design and architecture leads, project management team, developers and testers. If you have experience with multi-site configurations in a consulting or large enterprise systems role, we want to talk to you!

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 Other Tech Contract / Information Technology 6/1/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0643
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Skills and Experience:
Deep knowledge of Cisco UCCE/CVP technologies [Cisco UCM, CVP, Unity, ICM] or other related contact center hardware and software
5+ years Project Management experience within a consulting environment
3 to 5 years strategic development experience with evidence of significant client impact; strong relationships, influence over direct and value creation
Experience leading multiple teams ranging in size from 3 to 30 people
Hands on experience producing functional and or technical design deliverables defined by formal structure methodology
Superb written and verbal communication and listening skills
Keen attention to detail
Proficiency in Microsoft Word, Excel, PowerPoint, Visio and Microsoft Project


Description :  IVR / Contact Center Technical Project Manager

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive cloud and premised based solution offerings that include contact center, web and speech self-services. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.
As a Technical Project Manager you will be responsible for the management and direction of multiple, large, complex projects with a focus on Cisco UCCE/CVP Architectures. If you have a deep knowledge of Contact Center technologies and experience leading overall implementations of projects, we want to talk to you!
Primary responsibilities:
Manage the overall delivery relationship with clients
Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status
Lead overall implementation of medium to large projects, with team sizes varying from 3 to 30 people [eLoyalty staff, contractors, client resources and vendors]
Develop weekly status reports providing project progress and issues to client and account team
Develop financial reporting dashboards providing project financial status to client
Manage the design and define metrics used to indicate level of business case benefits
Identify and participate in implementing methods necessary to capture identified benefit metrics and business case to support project
Support project VP in reviewing invoices for accuracy

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 Other Tech Contract / Information Technology 6/1/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
Canada
REF NO: TC-0644
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Preferred Technical skills and Experience:
2+ years configuring and supporting complex Cisco IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS)
Strong experience troubleshooting Cisco Routers and Switches (2600 and 3800 series)
Cisco CSS deployment and support experience
UCCE (IPCC) Enterprise script, design, deployment and/or support experience
H.323, SIP and/or MGCP deployment and support experience
Demonstrated ability to perform complex problem isolation within
Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols
Prior experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLANs, Bandwidth modeling] and VoIP infrastructures
Experience configuring and troubleshooting Voice Gateways/Gatekeepers
SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful
Cisco Emergency Responder (CER) a plus
Cisco Certifications (i.e., CCNA, CCNP, CCIE, etc.,)
Excellent documentation, presentation, and problem solving skills
Excellent communication skills and client-facing skills
Work and collaborate with project teams consisting of eLoyalty Professional Services staff, client
Provide mentoring and support to junior support staff members


Description :  Cisco IPT Escalation Engineer - British Columbia Region, Telecommute

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Integrated Contact Solutions. We are a Cisco Gold Preferred partner and provider of VoIP UCCE solutions and services and attribute our success to our talented team of professionals who are passionate about the drive for results and providing our clients best in class service with Contact Center solutions. As part of our Managed Services, you will help drive, deliver and support our premier solutions and service offerings around complex, self-service, enterprise-level Contact Center technologies.

We are currently seeking an experienced Cisco IPT Escalation Engineer. In this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco IPT solutions involving the Unified Contact Center Enterprise product suite. You will leverage your knowledge and experience with problem resolution of CVP applications, IP/IVR systems, Cisco Call Managers, Cisco Unity, SIP and Voice Gateways including:
SIP, MGCP and H.323 protocols
Voice Gateway and Gatekeeper support and administration
ICM (IPCC, CVP and CTIOS) support and administration
IP Telephony Solution Design and support

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 Other Tech Contract / Information Technology 6/1/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0645
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Skills & Experience Requirements:

5 to 7 years experience deploying, supporting, and administering VMware in large virtual server infrastructure environments
Solid understanding and good experience of networking technologies including AD, DNS, WINS, and DHCP.
2+ years experience supporting and working with Cisco UCS B series blade server chassis and Cisco UCS Manager 2.0 or later.
Familiarity and experience with Cisco, HP or Intel server hardware, firmware, BIOS, RAID, server backups and server security.
Experience working with EMC VNX and/or VMAX SAN infrastructure
Experience working with Cisco MDS Fiber channel switches
Experience working with Citrix NetScaler or ACE Load balancers
Experience with Virtual Desktops using VDI or Citrix.
Must possess strong problem solving and troubleshooting skills in supporting enterprise level clients
Must possess logical and methodical problem solving skills as well as the ability to communicate and justify the resolution process where necessary.
VCP, MCSA or MCSE certifications preferred

Nice to have experience but not mandatory

Experience in a service, support or technical delivery role for:
Cisco Intelligent Contact Management (ICM) / IP Contact Center (IPCC) / UCCE Unified Contact Center Enterprise (UCCE) solutions and integrations
Cisco IP Telephony (IPT) / Cisco Unified Communications Manager (UCM) (CallManager (CCM)) / Voice Gateways solutions and integrations
Ciscos Customer Voice Portal (CVP) or third party IVR / VRU solutions and integrations
Telecommunications Maintenance & Administration on any major PBX / ACD / IP Telephony platform (Aspect, Avaya, Nortel, etc) and/or integration with Cisco Intelligent Contact Management (ICM)

Responsibilities :  Role Responsibilities:
Responsible for maintaining the VMware ESX infrastructure for virtual servers and desktops within global data centers in support of the hosted cloud solution service offering for eLoyaltys enterprise clients.
Will work with a team to help support Cisco UCS B series blade server chassis
Shared responsibility and highly skilled at providing Windows Server Administration and Support(2003 and 2008) at the enterprise level
Responsible for producing high quality deliverables in a timely fashion.
Provide technical assistance to help resolve issues relating to a variety of enterprise technologies.
Work with vendors / cross team engineering group/s to provide solutions to complex issues.
Self motivated engineer who is able to prioritize projects, issues and tasks and work under minimum supervision.
Lead and/or contributes as a team member on strategic projects


Description :  VMware Administrator -- Austin, Texas

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Cisco Hosted solutions. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our enterprise level clients.

We are currently searching for an experienced a Senior Systems Administrator preferably located in the Austin or Denver area. The ideal candidate will have experience supporting virtualization solutions for enterprise environments and will have experience with virtualization software, SAN infrastructure, and datacenter networking. You will be part of a team providing a first in class, hosted collaboration solution for our enterprise business clients.

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 Account Manager Sales 6/1/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: SL-1435
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Inside Sales Account Manager

Under daily supervision, the Inside Sales Account Manager will provide ongoing strategic account management, relationship development and assistance to customers.

The ISAMs focus is to drive sustained sales as well as proactively finding new selling opportunities for additional products and services. This person is expected to facilitate an effective selling network amongst ISAMs focused on acquisition.

Essential Duties & Responsibilities:

Work daily sales reporting to identify potential sales opportunities within the customer base. Document all selling activity and customer contact in Salesforce.com. Coordinate with marketing department on targeted marketing efforts.

Interface with acquisition focused Inside Sales Account Managers, Field Representatives and all other resources to resolve customer challenges and to find additional selling opportunities. Work with, customer service, and compliance teams to solve customer satisfaction issues within scope of current compliance guidelines.

Use a variety of tools to research, communicate and sell to the customer, and Program Management.

Performs other related duties as assigned.

What were looking for:
1 year inside sales or account management experience required
Bachelors degree or equivalent experience
Ability to identify new business opportunities
Desire to meet revenue goals
Exceptional written and verbal communication skills
Ability to navigate through several web applications simultaneously
Competency using MS Office applications
Knowledge of Salesforce.com preferred

Becoming a Member of the Revana Team means:
Helping our Fortune 500 clients build their businesses
Prospecting and developing accounts
Contacting new leads and nurturing existing customers
Introducing clients to the best technology products and services provided by industry leaders
Building long-term customer relationships

What we offer:

Competitive salary + commission structure
Advancement and Career Opportunities
Award-winning Recognition and Incentive Program
Medical and Dental Insurance Programs
Tuition Reimbursement & Retirement Planning
Paid Time Off
Ongoing Training and Development
Discounts at many major retailers & restaurants
Casual dress code

Being a Revana Business Sales Representative can be an exciting, fast-paced career where you can go as far as your ambitions will take you. Revana is looking for people who LOVE making sales and business growth happen. We are a company filled with high energy people with a willingness to put the client's needs first.

Are you ready to accept the challenge? Because Revana is ready for YOU!

Click on the Apply Now button to let us know about you. Even better, apply now and tell your friends to apply too. For more information on the world of opportunities that await you at Revana visit our career website at www.RevanaJobs.com.

TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.

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 Recruitment Specialist Human Resources 6/1/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: HR-0268
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
Desire to achieve aggressive high-volume recruiting goals under tight deadlines
Strong ability to interview for required performance and skill set
2+ years recruiting experience
Great interpersonal skills with candidates of all ages and backgrounds
Experience with Taleo or similar candidate tracking database, Excel, Internet, and other recruitment technology
Ability to influence others by example, coaching, and mentoring
Strong verbal and written communication skills
High level of integrity, judgment, and follow-through
Strong attention to detail
Willingness to continue education and training
Must be in your current role for a minimum of 6 months
No active disciplinary action for the past 90 days
Preferred
Behavioral Interviewing Certification
Previous call center recruiting experience
High-volume recruiting experience


Description :  Associate Recruiter

Recruit quality talent to meet aggressive associate hiring requirements for specific clients. They also assist in general and administrative (G&A) recruiting in support of TeleTechs business units. This may include screening resumes and applications, conducting initial phone screens, administering TeleTech approved tests, scheduling onsite interviews, conducting interviews, making offers, and completing all associated paperwork for each individual hire. Recruiters may implement sourcing strategies and actively build relationships within the community to provide new sources of quality candidates. While they function as part of the Talent Acquisition team, they are also responsible for aggressive individual recruiting goals which are monitored daily and weekly. Recruiter must be able to quickly adapt plans and shift directions in order to meet changing client requirements and TeleTech processes. This is a challenging position that is suited for a high-energy individual who must be able to meet aggressive goals and timelines.

Key Performance Objectives

1. Achieve 100% of assigned associate recruiting targets. Recruiters recruit high quality candidates in order to meet daily, weekly, and monthly goals associated with each client hiring goal. Goals can be very aggressive ranging from 15-75 new hires per week, requiring screening 30-200 new applicants per week. Fifty percent of the job is screening these candidates and deciding whether to send them through the full hiring process. In addition to achieving hiring goals, Recruiters are also responsible for quality of hire as measured by graduation rates and attrition in the first 30, 60, and 90 days. They may also help TA Managers to source, screen, and interview candidates for G&A positions. (Time management, efficiency, urgency, accountability)

2. Understand key business objectives, timeframes, legal issues, and requirements associated with each new client. Recruiters quickly learn TeleTechs processes for screening, interviewing, and processing candidates on behalf of each new client and adapt quickly to changes in the process. Understand the hiring requirements and performance expectations for each client while strictly adhering to TeleTechs hiring policies. Help educate newer TA Specialists in hiring processes and tools. (Attention to detail and process, business acumen, legal implications, customer service, follow-through)

3. Implement high-volume sourcing strategies to attract candidates that meet the clients specifications. Partner with the appropriate corporate support team for the following tasks: writing creative ads, posting ads on internet job boards and placing advertisements in newspapers, and searching resume databases (both internal and external) for quality candidates as required. Recruiters may also represent TeleTech at community events and job fairs. They may participate in creating awareness by placing posters or distributing fliers at appropriate community locations. Actively solicit employee referrals and engage in sourcing activities to attract passive candidates. (Knowledge of sourcing channels, creativity, sales, strong communication skills verbal and written)

4. Improve the key success metrics associated with hiring goals. These include:
Cost per Hire (goals will vary by business unit)
New Hire First Day No Call No Show percentage
Hiring timeline and time to fill open positions
Meeting client hiring requirements (varies based on client and ramp)
60-day attrition rate for new hires
Recruiters constantly look for opportunities to improve the current process and share their ideas with their TA Manager and team. They will often be assigned to research or pilot changes to the TA processes. They actively partner with the operations team to gauge the effectiveness of each class by monitoring a candidates progress through training and their first 30, 60, and 90 days on the job. They quickly diagnose problems and make recommendations to improve candidate quality and reduce attrition. (Data analysis, innovation, persuasion, accountability, problem solving)

5. Act as a talent ambassador for TeleTech within the local community. Recruiters reach out to influential people in associations, civic groups, community partners and educational institutions to develop strong relationships, establish TeleTech as an employer of choice, and identify potential sourcing channels. They volunteer to serve on boards and advisory groups as well as represent TeleTech at job fairs and community events. (Persuasion, public relations, relationship building)

6. Ensure a positive experience for every candidate. Recruiters maintain a positive, respectful, and caring attitude with all candidates even those who will not be offered a position at TeleTech. This includes clearly communicating the hiring process and timeframes, giving honest and direct feedback, providing guidance for future possibilities, and soliciting referrals from all candidates. (Friendly, helpful, positive demeanor, respectful, communication, follow-up)

7. Develop a tight schedule for processing candidates. Recruiters are responsible for high-volume hiring needs often requiring screening, interviewing, and processing of hundreds of candidates each week. This requires tremendous focus, organization, and efficiency. Recruiters set strict schedules to make the most of their time. They must be able to determine general suitability for a particular role quickly and decide whether to engage the candidate in the full hiring process. (Time management, efficiency, focus, decision-making)

8. Conduct efficient and effective interviews. Recruiters must be able to conduct short, effective interviews which uncover a candidates true desire, motivation, and suitability for an agent or leadership role at TeleTech. (Behavioral interviewing, fact finding, judgment)

9. Ensure compliance with TeleTechs hiring processes for each client. Recruiters implement specific hiring processes on behalf of clients. These processes are set by the TA team and TeleTech Corporate, and must not be modified by the Recruiters. This includes ensuring that the candidate meets all legal requirements, completes and passes all required tests, and that all information is accurately documented within Taleo and in paper files when appropriate. (Total process understanding, attention to detail, organization, legal implications)

10. Coordinate and calibrate with the Global Talent Acquisition Specialists (GTAS) team. Recruiters proactively coordinate with the GTAS team to ensure the processes sourced to GTAS are working properly and they have a positive relationship with the GTAS resources supporting their site: Includes participation in regular calibration calls as well as providing professional, constructive, and clear feedback to members of the GTAS team to ensure high candidate quality and positive interaction among the team. (Communication, teamwork, process development)

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 Customer Service Representative Customer Service/ Call Centre 6/1/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-142
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customer's needs first.

In this position, you will be empowered to solve simple to complex issues for these customers. As a TeleTech Customer Service Associate, you get to hear the personal satisfaction from your customer after you've been able to help.


Become a Member of the TeleTech Team


TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.


What we offer:

And here's the important stuff TeleTech provides our associates with:
Competitive salary + bonuses
Advancement and Career Opportunities
Tuition Reimbursement & Retirement Savings

What we're looking for:

Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

High School Diploma or equivalent
6 months or more experience in customer service fields
Competency using Microsoft Windows
Exceptional Communication & Verbal skills
Ability and desire to excel in a fast-paced work environment.

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 Other Technology 6/1/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TEC-0284
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Benefits Analyst

This position supports all P&E employees for Corporate Benefits function. Primary focus employee support for questions and issues, administration for P&E benefit programs, site HR interface, employee issue resolution, benefit systems support, and analysis of benefits issues relating to TeleTech plans.

Essential Duties & Responsibilities

Provide primary benefits support to an assigned group of employees. Provide employee services such as issue resolution for health and welfare issues and questions, Health and wellness issues and questions, facilitating retirement questions, facilitate short term disability leaves, conduct new hire orientations for the group, answer emails and voice mails for employees.

Administer specific programs for the assigned group (reimbursement programs, commuter programs etc) including issuing payroll tickets and reviewing payroll registers for designated groups

Take a lead role in various ongoing and one time projects for the designated group of employees

Participate in all aspects of benefits administration including open enrollment, plan evaluation, vendor evaluation, reporting, presentations, communications, and compliance.

Job Specifications

Bachelors degree or equivalent experience
Benefits training
Strong knowledge of all domestic benefit plans
Strong Office skills and advanced Excel skills
Ability to remain flexible in a changing demanding environment

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