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  Job Position Job Category Posted On Action
 Other Management / Consulting 4/18/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0264
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
Strong understanding of Teletech's business, core values, and goals
Strong interpersonal skills in dealing with a diverse population
High customer service orientation
High level of integrity, honesty, and judgment
Ability to respect and ensure strict confidentiality of customer data.
Demonstrated multi-tasking capability and proven success in fast paced environment
Strong attention to detail and desire to follow procedures
Strong verbal and written communication skills
Working knowledge of applications such as MS Office (Excel, Access, PowerPoint), MS SQL, Empower, Oracle, Kronos and ability to learn technology quickly
Analysis and logic skills
Reporting
Troubleshooting
Preferred Qualifications
Knowledge of call center business
Call center experience
Six Sigma Certification

Description :  Reporting Specialist

Reporting Specialists are responsible for collecting, summarizing and inputting data for various internal and external reports. They prepare variety of standard and ad hoc custom reports related to Associate metrics such as average handle time (AHT), customer satisfaction scores (CSAT), key performance indicators (KPIs), etc., as well as other necessary reports at different levels. Reporting Specialists extract and compile data from different databases, utilize various reporting tools such as Excel, Access, and MS SQL to produce reports based upon end user needs. They review data for accuracy and resolve issues when needed. Reporting Specialists are expected to have a thorough working knowledge of TeleTech's policies and procedures as well as client requirements, expectations and metrics related to reporting.

Key Performance Objectives

1. Achieve 100% of accuracy and timeliness of reports. Reporting Specialists have daily, weekly, and monthly reports that must be run in timely and accurate manner. They work with multiple data sets to ensure complete and accurate data. Reporting Specialists need to meet timeliness requirements for metrics collection and reporting and utilize appropriate resources to generate solutions. They systematically archive and store raw data used in reports.(Time management, achievement motivation, results orientation, efficiency, accountability)

2. Learn key business objectives, timeframes, and requirements associated with each reporting goal and task. Become a reporting process and system expert. This includes high level of knowledge of TeleTech's and client's practices, policies, and requirements and having a thorough understanding of systems and tools that are used to extract data and run reports. Adapt quickly to any changes in the reporting process. Be able to troubleshoot issues, validate data and report issues that might impact data. Understand client's requirements for each report while strictly adhering to TeleTech's policies. (Attention to detail and process, follow-through, technical knowledge, ability to learn)

3. Understand and improve the key success metrics associated with reporting. These include:
Reporting accuracy - 95% tickets close without errors
Ability to close project/ticket in timely manner based on current departmental criteria
Customer Satisfaction (CSAT)
Reporting Specialists should identify opportunities for improvements in reporting systems and processes and participate in efforts to constantly improve current reporting process and communicate their ideas to their managers regularly. (Observation, innovation, creativity, collaboration, communication)

4. Deliver consistent high quality customer service. Respond to all customer (internal/external) requests within the established time frames. Maintain a positive, respectful and caring attitude when working with others. Communicate problems clearly and reassures customers that issues will be resolved quickly and delivers with minimum long term impact. Proactively share all issues with management and other team members. Take personal responsibility for solving and finding solutions. Reporting Specialists work closely with Operations team, Quality Assurance, Workforce, as well as might have a direct contact with a client. (Customer focus, friendly, helpful, accountability, diplomacy, communication)

5. Escalate reporting issues as appropriate. Clearly identify reporting issues including the scope of the problem and relative urgency. Provide clear documentation of the issue to the appropriate team. Answer questions and assist in isolating the root cause of problems/errors in the reports. Participate in testing solutions to ensure problems have been resolved. (Problem solving, judgment, communication, system troubleshooting)


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 Account Coordinator Management / Consulting 4/18/2019 [ APPLY NOW ]
logo_4339.gif COMPUTER CONSULTANTS INTERNATIONAL, INC.
Qatar
REF NO: MGMT-0192
 
Education :  Masters Degree
Experience :  5 - 10 Years

Skills :  1. At least five (5) years of technical writing experience.
2. Experience in developing and managing APDs through the CMS approval process.
3. Experience in developing procurement documentation and managing the procurement process through successful contract award.

Responsibilities :  Tasks associated with this position will include:

1. Procurement strategies, processes, and documentation.
2. Preparation of responses to vendor queries.
3. Pre-Proposal conference(s) and meetings.
4. Vendor evaluation and selection (demonstrations, scripts, site visits, gap analyses, interviews, cost analyses, and recommendations).
5. Contract negotiation.
6. RFP coordination and response in Middle East


Description :   Seeking a coordinator to develop and draft SFPs/RFPs and associated APDs. The consultant will also assist in administering and evaluating the Proposals received in response to SFP/RFP for solution-based services.
RFP coordination and response in Middle East





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 Development Consultant Management / Consulting 4/18/2019 [ APPLY NOW ]
logo.gif MARKTECH
India
REF NO: MGMT-0090
 
Education :  Diploma
Experience :  1 - 5 Years

Description :  A MANGEMENT CONSULTING FIRM REQUIRES THOSE CANDIDATES WHO CAN KNOWLEDGE IN MARKETING AND MANAGEMENT TO DEVELOP AND PLAN TO HELP THE COMPANY ACQUIRE MORE CLIENTS.

ESSENTIAL DUTIES:

-DEVELOPMENT THE BUSINESS.
-KNOWLEDGE IN MARKETING,
-HANDLING THE CLIENTS,
-KNOWLEDGE IN MARKET SPECIALLY IN INDIA

URGENT OPENING, PLEASE APPLY ONLINE

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 Consultant Management / Consulting 4/18/2019 [ APPLY NOW ]
logo.gif FLUXMANS CONSULTING
United Arab Emirates
REF NO: MGMT-0063
 
Education :  Masters Degree
Experience :  5 - 10 Years

Skills :  The appointee will have a post graduate degree in an appropriate area such as economics or business, MA, ME com or MBA. The qualifications, which should refect a high standard of intellect and cognitive ability, must be matched by a solid record of sucess.

You will need to be a driven person who has the self motivation to succeed and the personality to motivate your team to reach the highest levels of success.
Responsibilities :  Their client is a highly respected STRATEGY CONSULTANCY which although based in Johannesburg, South Africa provides services across the Middle East and Africa.

They wish to appoint a SENIOR CONSULTANT - BANKING STRATEGY to take charge of their activities in the UAE, Kuwait and Saudi Arabia. The successful applicant will provide consulting leadership and coordination to ensure service delivery of the highest standards. You must enjoy using your personal and the organizations resources to add value to your clients businesses.

If you are currently in a consulting role, then this is an opportunity to join a niche consultancy. You will receive the recognition you deserve and the exercise the substantive responsibility your career deserves.

There are established clients and assignments, so the appointee must be able to hit the ground running. At the same time the Senior Consultant will be responsible for generating new work and developing clients and flow of new work. Prsentation and communication skills must be of the very highest standard.

Description :  The successful applicant will have at least three years solid experience in Strategy Consulting leadership. Their client urgently wishes to speak to applicants with the appropriate strategy experience and 5 to 10 years experience in managing teams of consultants in the financial services or banking world. Your present position could be in a bank, a financial institution or a recognized consultancy.

Naturally, all discussions and negotiations will be held in the strictest confidence.

Among the elements of the position are:
Market analysis
Trend Forcasting
Retail Credit consulting
Channel Optimization
Business Case development
Interviews for the opportunity will take place either in Johannessburg or Dubai. It is likely that part of the selection process will require the condidate to make a presentation on a case study. This case study would be designed to provide the applicant with ample opportunity to display the skills in strategic thinking that the position requires.

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 Office Manager Management / Consulting 4/18/2019 [ APPLY NOW ]
logo.gif GRAMEEN-JAMEEL PAN-ARAB MICROFINANCE LTD
United Arab Emirates
REF NO: MGMT-0063
 
Education :  Bachelors Degree
Experience :  5 - 10 Years

Skills :  - Fluency in English;
- Detail-oriented professional with strong analytical and problem solving skills;
- Excellent oral and written communication skills with a positive customer service attitude. Must be able to process information quickly and provide concise and efficient feedback/requests;
- Ability to meet deadlines and prioritize assignments from multiple sources;
- Excellent interpersonal and inter-cultural skills; must be a team player;
- Good local knowledge of UAE work environment;
- Professional appearance and demeanor;
- Commitment to eradication of poverty in the Middle East & North Africa.

Responsibilities :  - Responsible for office operations;
- Manage all office vendors;
- Liase with IT company and responsible for computer equipment procurement and maintenance;
- Responsible for employment contracts, personnel files, and human resources;
- Manage legal contracts and legal counsel;
- Manage driver and kitchen assistant;
- Assist with general administrative support, including proofreading, filing, mailings, faxing and photo copying;
- Requisition supplies, printing, translations and other services in support of operations;
- Schedule, organize and support meetings and events;
- Arrange for travel for staff members through company travel agent:
- Prepare itineraries, trip files, supplies and arrange for cash advances as needed;
- Prepare payment requests and expense reports after the trip is completed;
- Develop file management system both for hard copies and for shared network files and ensure that these systems are maintained;
- Update mail and phone usage and access;
- Handle administrative details for projects as requested;
- Responsible for operating procedures and policy manuals;
- Maintain required level of confidentiality in handling of business;
- Report activities and challenges to supervisor on a regular basis;
- Other duties as assigned.




Description :  The Office Manager is responsible for company operations as well as administrative and office support activities for multiple functions to relieve senior managers and other staff of administrative details.

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 Consultant Management / Consulting 4/18/2019 [ APPLY NOW ]
logo_3082.gif PEPPERS & ROGERS GROUP
United Arab Emirates
REF NO: MGMT-0068
 
Education :  Masters Degree
Experience :  1 - 5 Years

Skills :  

- An undergraduate degree from a globally reputable university in business, economics, engineering or a related field with outstanding academic record, marked by strong analytical skills and a record of achieving results, MBA and/or advanced degree in a quantitative discipline is a plus.
- Minimum 2 years working experience in a well known or a boutique but highly competitive consulting company
- Experience and skills on working within a complex environment with demonstrated capabilities in organizing, translating, and presenting complex qualitative and quantitative information.
- Strong analytical and technical skills and the demonstrated ability to creatively solve complex problems
- Excellent oral and written communication skills in both Turkish & English, with the ability to interact effectively with all levels of management.
- Ability to work and contribute effectively in teams composed of colleagues and client members
- Customer relationship management (CRM) and/or valuation and/or telecommunication and/or banking and/or mergers & acquisitions experience is preferred.
- The successful candidate must be willing and able to travel in Eastern Europe, Turkey and Middle East, when necessary.
- Male candidates with no military obligations.

Description :  
- To plan, conduct and direct the analysis of complex business problems
- To provide strategic, analytical and business process assistance
- To work with clients to understand their issues and identify first best solutions
- To analyze the value chain of the client and of their customers and work to map them, creating increased customer value and ROI.

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 Quality Control Assurance Officer Management / Consulting 4/18/2019 [ APPLY NOW ]
logo_3379.gif JARDINE ENTERPRISE LTD.
China
REF NO: MGMT-0071
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  
- Good knowledge in MS. Office software
- Competency in verbal and written English required
- Fluency in verbal and written Chinese required
- Vietnamese spoken skills preferred but not required
Responsibilities :  
- Able to work on shift rotation if required
- Good work ethics is essential

Description :  
They are seeking the services of a Furniture Inspector-(Urgent)

The furniture trading company is a well-established company located in Taiwan.

- The duties of Furniture Inspectors are to effectively monitor production process, assert quality control measures, and assist factories with product improvements and testing and regulatory requirements. When necessary, must communicate and coordinate with factory personnel and management to ensure products manufactured meet our QC standards and are in compliance with industry and regulatory standards.


Requirements:

1. University Degree
2. Competency in verbal and written English required
3. Fluency in verbal and written Chinese required
4. Vietnamese spoken skills preferred but not required
5. No gender or age limit
6. Able to work on shift rotation if required
7. Good knowledge in MS. Office software
8. Good work ethics is essential

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 Training Manager Management / Consulting 4/18/2019 [ APPLY NOW ]
logo.gif PEOPLESCOPE, DUBAI -UAE
United Arab Emirates
REF NO: MGMT-0080
 
Education :  Masters Degree
Experience :  1 - 5 Years

Skills :  
- Communication skills
- Excellent IT skills

Responsibilities :  
Position is- Training Coordinator- in Abu Dhabi, With Excellent IT skill. They are looking for very ambitious, fresh graduate, holder of MBA or equivalent with high GPA, skilful in using the various applications of computer soft programs, adaptable and willing to explore the working environment in a cosmopolitan community.

Description :  
Looking for very ambitious, fresh graduate, holder of MBA or equivalent with high GPA, skilful in using the various applications of computer soft programs, adaptable and willing to explore the working environment in a cosmopolitan community. This position is for those residing in UAE or in the Middle East only .Applicants must be Bilingual.

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 Oracle Hrms Professional Management / Consulting 4/18/2019 [ APPLY NOW ]
logo_5628.gif TECNICS INTEGRATION TECHNOLOGIES
United Arab Emirates
REF NO: MGMT-0085
 
Education :  Bachelors Degree
Experience :  5 - 10 Years

Skills :  Functional skills
Oracle HCM (Senior Consultant) - Deep knowledge and hands-on design and configuration with Oracle R12 including a substantive mix of the following
Modules:
* HR, Payroll, Oracle Time and Labor
Knowledge of Web ADI, HR Analytics, Fast Formulas is a plus

Responsibilities :  Strong analytical skills for effective problem solving
Experience troubleshooting and supporting existing installations is strongly preferred
Excellent written and verbal communication skills
Ability to grasp issues quickly and make educated, critical judgments
Good client presence
Work well with teams or in a global team environment
Prior consulting experience is preferred

Description :  Experience Level
7 - 10 years of experience with Oracle EBS required. At least 6 of those years should be working with the Oracle HRMS Applications, and qualified candidates will have experience in at least 3 full-cycle Oracle Applications implementation projects of HR and Payroll modules in Abu Dhabi legislation.

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 Project Assistant Management / Consulting 4/18/2019 [ APPLY NOW ]
logo_909.gif WORLEY PARSONS OMAN ENGINEERING LLC, OMAN
Oman
REF NO: MGMT 0019
 
Education :  Bachelors Degree
Experience :  5 - 10 Years

Description :  Our Client, WORLEY PARSONS is a leading provider of professional services to the energy, resource and complex process industries.
They provide services to the following sectors; Hydrocarbons, Minerals & Metals, Infrastructure, and Power.
Worley Parsons is a dynamic company whose success has resulted from outstanding project delivery for clients around the world. In doing so they work through all five phases of an assets lifecycle, customising their services for each sector.
Outstanding operational & corporate performance includes, as its primary item, outstanding Health, Safety & Environmental performance. Worley Parsons targets Zero Harm, a culture inherent in all levels of the organisation, driven through the implementation of systems, processes and training programs; and measured against aggressive yearly targets on Key Performance Indicators and audit results.

Our Client is in need of Project Assistants, Project Clerks, and Document Controllers.
These slots are reserved for deserving Omanis and in the event of not finding suitable candidates, expatriate may be considered.
Role:
To provide projects with techno-clerical / clerical support.
He/she shall report to Head Project Support or relevant area Construction Coordinator.
Qualification:
A minimum of qualification ONC/OND level in any stream will be required.
Experience:
Minimum 5 years related experience.
General:
Must have awareness of design office work procedures.
Sound written and verbal skills in English
PC literate.
Particular:
Should have flair for promptly organizing files, correspondences in a neat & tidy manner.
Personal:
Shall have good communication skills.
Co-operation, both with members of the team in all departments is important.
Initiative and willingness to strive for excellence is a must with the ability to work on his own.
Principal Accountabilities:
Maintaining files, logging documents in a systematic manner and effectively interfacing with supervisor.

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