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  Job Position Job Category Posted On Action
 Other Tech Contract / Information Technology 5/21/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0575
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  BS in computer science or related field.
5-7 years experience implementing and enhancing SaaS (Software as a Service) application with workflow capabilities including ServiceNow platform
1-3 years Java development experience
Understanding of Information Technology and Human Capital Management processes, case management, and incident management processes
Demonstrated proficiency in HTML, CSS, SQL/Oracle query languages and JavaScript is preferred
Experience working with jQuery, PHP, CMS and federated search is preferred
Experience in website design and taxonomy is a plus
Must be able to problem-solve and troubleshoot, in addition to the ability to work independently in a dynamic team environment.
Energetic team player with a can-do attitude, with an understanding that challenging, dynamic environments create opportunity.
Global experience within the following business areas is preferred: payroll, benefits, compensation, employee and manager self service, and leave management.
Experience in coordination and collaboration with a team of business analysts and programmer/analysts.
Experience in delivery of detailed functional specifications utilizing industry standard tools and documentation approaches.
Experience in effective communication and presentation of information technology solutions.
Experience in supporting vendor proposals, assessment, negotiation, and management.

Description :  Technology Strategy Advisor

The ServiceNow Architect is responsible for designing and developing solutions to web based tools that support Information Technology ITSM processes and Human Capital Shared Services through ServiceNow. The successful candidate will thrive in a dynamic environment, embrace a collaborative approach to delivering business value, and maintain focus on the impact of technology solutions on our employees, customers and end users.

Duties & Responsibilities:

Participate on project teams to deliver enterprise wide solutions to complex business problems
Work with business in identifying opportunity to provide self service options for employee to address HR and Information Technology related questions
Provide functional/technical architecture and design for new initiatives within the ServiceNow platform along with leading junior developers.
Provide proof of concept planning and analysis. Create formal work breakdown structures in order to estimate the resource impact of requested work
Configure ServiceNow platform to implement Knowledge base articles
Run analytics within ServiceNow platform to identify frequently asked questions and convert the same to Knowledgebase articles
Provide alternatives and recommendations on innovative technology solutions to meet the requirements of the business
Support the resolution of Tier 2 and Tier 3 issues across our web tools and integration services
Collaborate with our Product Management team on industry trends in support of long term system strategies and roadmaps
Provide subject matter expertise on our web based tools and services as it applies across the broader IT architecture
Perform detailed technical coding to meet functional requirements for enhancements and projects
Migrate code between environments according to a formal methodology
Consistently demonstrate a high aptitude, propensity to learn, passion for success, and willingness to challenge oneself and your peers


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 Technical Support Staff Tech Contract / Information Technology 5/21/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0576
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  1. High school diploma or GED required; Some college preferred
2. Ability to understand and apply knowledge of policies, process, procedures, confidentiality, business ethics, transaction flow, transaction scripts and documentation requirements.
3. Ability to download products / applications using various browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc.)
4. Familiarity with operating systems including Windows OS versions, Mac OS versions, Linux, etc.
5. Ability to research, navigate and locate answers from webpages and resources independently.
6. Ability to install / uninstall applications in Windows / MAC
7. Ability to align communication styles with customers and display deep customer empathy
8. Ability to communicate through written and verbal communication
Experience with desktop and/or online software and/or software troubleshooting; or Tax software - Preferred:
1. Call Center experience, assisting customers with issues via phone, chat and email.
2. 1(+) year of experience troubleshooting hardware and software.
3. Ability to type using proper grammar at a rate of at least 20 wpm with a minimum accuracy rating of 80%.
4. Ability to enable / disable antivirus, firewall and anti-spyware.
5. Have used tax software in the past or have prepared own taxes; familiar with tax terminology
Responsibilities :  Technical Support will primarily assist customers who have begun using the tax software or online product that need assistance navigating or trouble shooting issues they experience within the product. They will also primarily assist customers who have completed their taxes using this software and are at the stage of printing and filing their returns. Agents will be expected to trouble shoot hardware and software issues. This fulltime seasonal role will also help customers with product selection and purchase inquiries, updating of billing information and data entry. Assist customers with inquiries regarding product configuration, troubleshooting errors and other issues encountered during the installation / download procedures. Agents will also help customers who are working on their return with both product/software inquiries, as well as with tax software questions and calculations.

Description :  1. Ability to adhere to work schedules, as well as the flexibility to work overtime when needed.
2. Making customers and their needs a primary focus of one''s actions; developing and sustaining productive customer relationships.
3. Demonstrating a positive/understanding attitude in the face of difficult or challenging customer interactions. Having the ability to multi-task with multiple contacts at the same time.
4. Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas.
5. Proactively and quickly making sense of complex customer issues; responding effectively to complex and ambiguous situations; communicating complicated information simply.
6. Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
7. Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
8. Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
9. Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.
10. Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable.
11. Proven track record solving complex customer problems utilizing deep customer empathy in conjunction with numerical, abstract and verbal reasoning skills.

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 Sales Manager Tech Contract / Information Technology 5/21/2019 [ APPLY NOW ]
logo_12119.gif JOBTRACK
United Arab Emirates
REF NO: TC-0655
 
Education :  Bachelors Degree
Experience :  5 - 10 Years
Responsibilities :  1. Searching for new clients who might benefit from company products or services and maximising client potential in designated regions.
2. Developing long-term relationships with clients through managing and interpreting their requirements.
3. Providing pre-sales technical assistance and product education, and after-sales support services.
4. Preparing reports for head office.
5. Meeting regular sales targets and coordinating sales projects.
6. Supporting marketing activities by attending trade shows, conferences and other marketing events.
7. Making technical presentations and demonstrating how a product meets client needs.
8. Liaising with other members of the sales team and other technical experts.
9. Helping in the design of custom-made products.
10. Providing training and producing support material for other members of the sales team.


Description :  Sales Manager-Flexo digital Printing
Dubai - Excellent Package + Annual Benefits
Large Group of companies is looking for Sales Manager- Flexo printing industry.
Candidate with experience of more 5 Years in the Flexo (mainly into flexible narrow web Prepress, Printing, Finishing), with college degree in the respective field need only apply.
UAE driving licence with excellent communication is must.


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 Sales Manager Tech Contract / Information Technology 5/21/2019 [ APPLY NOW ]
logo_12119.gif JOBTRACK
United Arab Emirates
REF NO: TC-0656
 
Education :  Bachelors Degree
Experience :  5 - 10 Years
Responsibilities :  1. Searching for new clients who might benefit from company products or services and maximising client potential in designated regions.
2. Developing long-term relationships with clients through managing and interpreting their requirements.
3. Providing pre-sales technical assistance and product education, and after-sales support services.
4. Preparing reports for head office.
5. Meeting regular sales targets and coordinating sales projects.
6. Supporting marketing activities by attending trade shows, conferences and other marketing events.
7. Making technical presentations and demonstrating how a product meets client needs.
8. Liaising with other members of the sales team and other technical experts.
9. Helping in the design of custom-made products.
10. Providing training and producing support material for other members of the sales team.


Description :  Sales Manager - Flexo digital Printing
Sharjah- Excellent Package + Annual Benefits
Large Group of companies is looking for Sales Manager- Flexo printing industry.
Candidate with experience of more 5 Years in the Flexo (mainly into flexible narrow web Prepress, Printing, Finishing), with college degree in the respective field need only apply.
UAE driving licence with excellent communication is must.


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 Other Tech Contract / Information Technology 5/21/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0667
 
Education :  Bachelors Degree
Experience :  5 - 10 Years

Skills :  Required Skills/Experience:

5+ years of demonstrated project management, leadership, and business acumen implementing enterprise-wide applications, 3 to 5 years with CRM solutions.

3+ years of demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule. Project Managing and implementing Salesforce solutions preferred.

2+ years working in Account Management with heavy client interaction.

Expertise and ability to present best practices in one or more of the following areas: Agile Software Development, Quality Assurance, Test Data Planning and Execution, Release Deployment

Excellent analysis skills and the ability to develop processes and methodologies

Excellent written and verbal presentation skills, and ability to present to technical and business audiences.

Ability to lead enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations.

Must be able to travel up to 35%

Bachelor's degree in Business Administration and/or Information Technology or equivalent experience, PMP, Six Sigma, CSM.

Experience with Salesforce.com configuration and custom development preferred

SalesForce Administrator certification, SalesForce Service Cloud Consultant certification preferred

Description :  CRM Project Management

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive technology-enabled services that puts customer engagement at the core of business success. Founded in 1982 and headquartered in Englewood, CO, TeleTech offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for our Global 1000 clients and their customers.

We are currently searching for a Project Manager to support our growing CRM / SalesForce Systems Integration Practice. The ideal candidate will be a strong performer in end to end CRM and Software Development implementation planning, project management, issue management and change management.

Responsibilities:

Monitor and review project progress and timelines. Identify and resolve issues to ensure project success. Adjust schedules and plans as needed.

Effectively communicate project expectations, project goals, scope, budget, resources, and timeline, and general project status with team members, project stakeholders, and sponsors.

Manage the overall customer relationship, have full command of the customer business model, and demonstrate respect and responsiveness to customer needs.

Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills

Be accountable for the creation of all project documentation, including functional and technical requirements gathering, and assist with deliverable creation as needed.

Ensure project deliverables are on time and on budget while meeting customer satisfaction expectations.

Adhere to and adopt standardized development lifecycle methodology for all projects. Provide thought leadership to improve upon and extend methodologies.

Facilitate review sessions with the client and project team.

Prepare user documentation and training documentation as necessary.

Leverage business knowledge and expertise to drive business process improvements.

Establish and maintain trusted advisor relationships with client project stakeholders.

Mentor less experienced members of the team, and contribute excellence in a highly collaborative, team-oriented environment.

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 Developer Tech Contract / Information Technology 5/21/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0668
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Skills and Experience:
Programming in C#, Java, .NET
Basic SQL query ability preferably including T-SQL
Web services integration
AXL programming and ICM configuration experience is desirable but not required.
Desirable packages including Cisco CTIOS, JSF, JBoss Portal, Quartz, Hibernate
Familiarity with AJAX techniques
Up to 50% travel will be required

Description :  CTIOS Desktop Developer -- Remote / Nationwide

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive cloud and premised based solution offerings that include contact center, web and speech self-services. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

We are currently have an opening for an experienced Systems Software Principal Programmer, located anywhere in the US. Travel, up to 50%, will be required for this role. In this client facing role as a CTIOS Desktop Developer, you will build custom software solutions in Java and/or C# that add value to our Cisco Contact Center, CTI and Speech Solution offerings. The Developer may build custom CTIOS desktop software including complete agent desktops and screen pop connectors.

Responsibilities may include:
Taking user requirements and crafting working desktop implementations to include various custom features
Developing using Java and/or C# and SQL Server, working with Ciscos UCCE products
Configuring CAD (Cisco Agent Desktop) to meet customer desktop requirements

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 Other Tech Contract / Information Technology 5/21/2019 [ APPLY NOW ]
logo_12119.gif JOBTRACK
United Arab Emirates
REF NO: TC-0690
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  1. Bachelors degree in Computer Science or a related field.
2. Minimum 3 years prior programming experience in BaaN Tools.
3. Experience in developing applications from beginning to end and maintain existing applications.
4. You should have experience in Database systems experience with SQL Server, Oracle. Excellent verbal and written communication skills are must.


Description :  BAAN DEVELOPER - MANUFACTURING
AED 6000 + ANNUAL BENEFITS
Bachelors degree in Computer Science or a related field.
Minimum 3 years prior programming experience in BaaN Tools.
Experience in developing applications from beginning to end and maintain existing applications.
You should have experience in Database systems experience with SQL Server, Oracle. Excellent verbal and written communication skills are must.


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 Sales Executive Tech Contract / Information Technology 5/21/2019 [ APPLY NOW ]
logo.gif SUNSMART GLOBAL LTD
United Arab Emirates
REF NO: TC-0699
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  KEY SKILLS: ERP, CRM, ASSET MANAGEMENT, DOCUMENT MANAGEMENT, IT CONSULTING AND SERVICES
PREFERRED SKILLS: TESTING SERVICES, ENTERPRISE MOBILITY

Responsibilities :  Only Males required!!

1. MINIMUM 2+ YRS IN DUBAI / MIDDLE EAST
2. DUBAI DRIVING LICENSE
3. FLUENT ENGLISH COMMUNICATION SKILLS
4. SHOULD HAVE CLOSED MINIMUM SALES TARGET OF 1 MILLION AED AND MORE THAN
5. 250000 AED EACH QUARTER
6. CAPABILITY TO DEMONSTRATE PRODUCT FUNCTIONALITIES & KNOWLEDGE ON SERVICE
7. OFFERINGS
8. SHOULD HAVE IN-DEPTH CODING KNOWLEDGE ON ABOVE KEY SKILLS
9. STRONG PRESENTATION & COMMUNICATION SKILLS
10. SELF MOTIVATED PERSON WITH STRONG POSITIVE ATTITUDE
11. ABILITY TO WORK INDEPENDENTLY AND WITH A TEAM AS WELL


Description :  1. DIRECT HANDLING OF MID TO LARGE ENTERPRISE CLIENT PROSPECTS
2. CHANNEL PARTNER MANAGEMENT AND DRIVE PARTNERS FOR SUCCESSFUL BUSINESS
3. SHOULD BE CAPABLE OF HANDING COMPLETE SALES CYCLE RIGHT FROM LEAD GENERATION, DEMO, PROPOSAL AND CLOSURE


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 Sales Manager Tech Contract / Information Technology 5/21/2019 [ APPLY NOW ]
logo.gif SUNSMART GLOBAL LTD
United Arab Emirates
REF NO: TC-0700
 
Education :  Masters Degree
Experience :  10+ Years

Skills :  KEY SKILLS: ERP, CRM, ASSET MANAGEMENT, DOCUMENT MANAGEMENT, IT CONSULTING AND SERVICES
PREFERRED SKILLS: TESTING SERVICES, ENTERPRISE MOBILITY

Responsibilities :  
1. DIRECT HANDLING OF MID TO LARGE ENTERPRISE CLIENT PROSPECTS
2. CHANNEL PARTNER MANAGEMENT AND DRIVE PARTNERS FOR SUCCESSFUL BUSINESS
3. SHOULD BE CAPABLE OF HANDING COMPLETE SALES CYCLE RIGHT FROM LEAD GENERATION, DEMO, PROPOSAL AND CLOSURE


Description :  Only Males required!!

CTC PLANNED: INDUSTRY STANDARD WITH 60% FIXED AND 40% LINKED TO PERFORMANCE
- REDEEMABLE ON EACH ORDER + ATTRACTIVE INCENTIVES + BONUS


PRE-REQUISITES

1. MINIMUM 5+ YRS IN UAE / MIDDLE EAST
2. UAE DRIVING LICENSE
3. FLUENT IN ARABIC WITH STRONG ENGLISH COMMUNICATION SKILLS
4. SHOULD HAVE CLOSED MINIMUM SALES TARGET OF 1 MILLION USD AND MORE THAN 250000 USD EACH QUARTER
5. CAPABILITY TO DEMONSTRATE PRODUCT FUNCTIONALITIES & KNOWLEDGE ON SERVICE OFFERINGS
6. SHOULD HAVE IN-DEPTH CODING KNOWLEDGE ON ABOVE KEY SKILLS
7. STRONG PRESENTATION & COMMUNICATION SKILLS
8. SELF MOTIVATED PERSON WITH STRONG POSITIVE ATTITUDE
9. ABILITY TO WORK INDEPENDENTLY AND WITH A TEAM AS WELL


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 Desktop Support Tech Contract / Information Technology 5/21/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: TC-0698
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Job Details:
Performs all Technology IT Desktop Support job responsibilities.
Oversee and support trouble ticket activity and work orders as required.
Fully comprehend and understand TeleTech and partner's policies and procedures.
Develop and verify documented stepped procedures.
Take ownership of projects and see them through to timely completion.
Proactively recognize technical issues affecting the agent or call center production and recommend an effective solution.
Be a Technical Subject Matter Expert (SME) for all desktop (production and support) applications.
Take responsibility for assigned from inception through deployment.
Work co-operatively with other TeleTech technology units to provide superb quality customer service.
Understand and enforce TeleTech policies and follow all safety rules and regulations.
Additional tasks and responsibilities assigned by the Team Lead and Technology Management.

Minimum Position Qualifications:
Certifiable technical skills. Acceptable call center related technical certifications including but are not limited to Bachelor Degree in Computer Science and two years experience in maintain desktop systems, or minimum certification as a Microsoft Certified System Engineer (MCSE) and two years experience in maintain desktop systems.
Excellent customer service skills as defined in terms of customer satisfaction.
Must be familiar with the call center business and supporting multiple clients.
Excellent time management and organizational skills.
Demonstrated work experience in a networked client-server environment with experience with Microsoft TCP/IP and network environment.
Demonstrate a commitment to continuous learning, obtaining appropriate certifications, and developing skills with ever changing technology.

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