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  Job Position Job Category Posted On Action
 Sales Consultant Management / Consulting 10/8/2019 [ APPLY NOW ]
logo.gif CHESTERFIELD
United Arab Emirates
REF NO: MC-5255
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  • Educated to degree level
• Have excellent written and verbal English language capabilities
• Have an eye for detail
• Be a fast learner
• Be driven; be able to use their initiative
• Hardworking, honest and open
• Administration experience within the Financial Services Industry
• Company Formation experience is a bonus
• A good deal of common sense, etiquette and an ability to think on one’s feet
• Good computer literacy (MS Office, Excel)
• Excellent organisational skills
• Professional telephone manner
• Proven ability to work under pressure and to tight deadlines
• Bright, confident personality
• Well presented
• Highly personable
• Flexible and mature approach with ability to work unsupervised
• Other Skills and Qualifications
• Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office.

Responsibilities :  • Following up new business opportunities and setting up meetings. He/She will develop new business relationships, generate and negotiate new income for Chesterfield to an agreed annual target, to increase year on year.
• Conducting meeting with Clients and / or Intermediaries (Lawyers, Accountants, Financial Advisors, etc.) will be a daily activity. The Consultant needs to be confident in their knowledge and abilities.
• Identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts. Presenting Chesterfield to potential clients through direct communication in face to face meetings, telephone calls. Potential employee will be expected to spend 50% of your time out of the office in meetings.
• Responsible for his/her own lead generation and appointment setting. As a representative of Chesterfield Group your professional manner and polished appearance will aid your intention of gaining new business leads and contacts.
• Producing reports/providing management with feedback.
• Actively and successfully manage the sales process: lead generation, credentials pitch, asking questions, solution pitch, negotiation, close, handover to the incorporations team.
• Possess drive, motivation and acute attention to detail in ensuring all sales opportunities to Chesterfield Group are captured and explored.
• He/She will have individual responsibility for new business, and is expected to self-manage; however, will be part of a growing team of people with the same job title. Support is available by the managing and Sales Director for complex large pitches and strategies.
• As a representative of Sovereign Group at industry events and tradeshows, Create and be accountable for all client proposals and any further documentation, following Sovereign Group procedures.
• He/She will effectively interact with other departments including the incorporation, admin and account management team when handing over incorporation documents ensuring they are fully briefed in all aspects of the sale.
• Ensuring Chesterfield Group remains proactive and responsive to prospective clients.
• To deal with all customer contact effectively, and courteously
• To respond to routine correspondence and enquiries from clients and other staff members.


Description :  To provide an efficient and responsive sale, and after-sales service for companies and related products and services sold or offered for sale by Chesterfield Group. This position will be of key importance within the organisation and the successful candidate must have the ability to sell themselves and Chesterfield Group's services. Previous company formation and/or sale experience within a fast-paced Client facing environment would be preferable. You will be able to demonstrate the ability to effectively plan and organised your workload and the initiative to resolve issues as well as respond to client's enquiry quickly in an appropriate manner.

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 Sales Manager Management / Consulting 10/8/2019 [ APPLY NOW ]
logo.gif SORP
United Arab Emirates
REF NO: SA-8993
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  -Higher economic or legal education
-Successful experience of work in B2B sales in Dubai from 1 year or from 3 years outside the city
-Fluent English
-Fluent Russian
-Direct sales skills, understanding of principles of sales psychology, skills of dealing with objections, demonstration and prioritizing while performing the offer
-Knowledge of bases of marketing and customer-oriented approach
-Well-bred business speech, excellent negotiation skills
-Successful experience in B2B sales from 1 year
-Responsibility, initiativity, active position, work on result
Responsibilities :  - Running of the sales of the services and business-oriented products
- Administrative work on transactions support
- Running the full cycle of sales, starting from processing of the incoming inquiries to resale
- Meetings and negotiations with the new and current clients, hold consultation about company's services and products, business correspondence
- Product management, formation of offers for clients
- Active cooperation with marketing department
- Fulfillment of the sales plan and set tasks
- Operative records, recording of the information in the CRM system

Description :  We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Terms:

-Fixed working hours.
-Flexible motivation system of payment for work, salary + bonuses.



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 Recruitment Consultant Management / Consulting 10/8/2019 [ APPLY NOW ]
logo.gif TEKNIP TECHNOLOGIES
United Arab Emirates
REF NO: REF-6542
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  "Recruiter" "HR Recruiter" "Recruitment consultant" "Recruitment Executive" "Talent Acquisition" "IT Recruiter" "HR Recruitment"
Responsibilities :  -Searching and identifying suitable candidates based on client requirements within given timelines.
-Headhunting & focusing on talent acquisition will be the prime objective.
-Interview and screen candidates based on specifications provided by the clients
-Work on targets & deadlines to meet revenue targets.
-Develop new client relationships and acquire new clients for the company.
-Manage existing client relationships to fulfill their recruitment needs in a timely manner.



Description :  Experience: 4+ Years
Job Location: AbuDhabi
Nationality: Emirati only
Skill: Both (IT & Non-IT)

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 Operations Manager Management / Consulting 10/8/2019 [ APPLY NOW ]
logo_12119.gif JOBTRACK
United Arab Emirates
REF NO: MGMT-0262
 
Education :  Bachelors Degree
Experience :  1 - 5 Years
Responsibilities :  1. Planning and controlling change.
2. Managing quality assurance programmes.
3. Researching new technologies and alternative methods of efficiency.
4. Setting and reviewing budgets and managing cost.
5. Overseeing inventory, distribution of goods and facility layout.


Description :  
OPERATION MANAGER
ABU DHABI/ AED 9,000 GROSS + ANNUAL BENEFITS


An exciting opportunity awaits a self-starter to join a Group Company as Operation Manager. The applicant must possess 4-5 years functional experience in a Hotel/ Mall/ Bowling Centre. Candidate should be proficient in MS Office applications. Graduate, preferably in Marketing/Customer Service/ Business. Experience in UAE or GCC countries is mandatory!!!


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 Business Development Manager Management / Consulting 10/8/2019 [ APPLY NOW ]
logo.gif CHAMBERS BUSINESS ADVISORY DMCC
United Arab Emirates
REF NO: MGMT-0343
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Business Development Executive - Dubai, UAE.

A business setup company in JLT requires an experienced business consultant to provide clients with practical guidance and quality assistance in starting and running a business across the UAE.

We are interested in candidates who will develop and grow in the company as business progresses.

Previous experience in this line of work is essential as you will need to provide professional solutions, have a proven track record, growth advisory and a comprehensive range of business incorporation services to both new and experienced clients.

Candidates will need:

Excellent written & spoken English
Business degree
Outgoing & friendly personality
Knowledge of government regulations, as you will need to provide advice based on current regulations

Generating leads and business would be preferable if you have an existing network of industry contacts to generate new business

Must have at least 2 years experience in companies formation (LLC, Freezone, onshore/offshore) and business setup
Document processing with government authorities

Please email your CV with a photo and state your salary expectations.

Candidates who do not meet the requirements will not be considered.


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 Chief Operating Officer Management / Consulting 10/8/2019 [ APPLY NOW ]
logo_18019.gif CORECRUITMENT
Kuwait
REF NO: MGMT-0353
 
Education :  Bachelors Degree
Experience :  1 - 5 Years
Responsibilities :  Seeking an experience COO to join their expanding Hospitality business were you would be responsible for the entire operations for Kuwait. Reporting to the CEO you will have Finance, HRD and other key departments reporting to you.
Responsibilities:
Financial Management and Oversight
Working with the Group Director of Finance, manage and oversee all financial and business planning activities, including:
1. Direct and administer all financial plans
2. Oversee business policies and accounting practices o Review and analyze financial reports
3. Support and advise the CEO in decision making
4. Lead and support organizational operational budgeting process
5. Oversee reporting and monitoring of organizational performance metrics. Provide overall financial oversight and monitoring.
Ensure that relevant financial data is presented to the CEO and senior management team.


Human Resources
Working with the Human resources manager and oversee the human resource function for KG Kuwait, including:
1. Recruitment, hiring, and compensation o Benefits administration and oversight
2. Professional training and development, including new employee orientation o Retention strategies
3. Regulatory oversight and legal compliance
Ensuring that the human resource function is properly resourced and represented within the senior management team.

Project & Maintenance
1. To work along with the project manager to oversee & report to the CEO on the progress of the new project site developments.
2. To be responsible for all the maintenance works carried out in the company, for a smooth running of Operations.

Operations
1. Oversee performance management in par to the annual formulated financial budget & targets.
2. Supply Chain, procurement, monitoring and overlooking monthly inventory for the warehouse.
3. Information technology working with the manager of information technology, ensure the ongoing maintenance and updating of information systems and infrastructure, including hardware, software, and ASP applications for successful operations.
4. Organizational reporting and monitoring: provide guidance and leadership through management of the authority metrics and measurement reporting process
5. Office management: oversee administrative functions for all KG supports services.
6. Working with the CEO to provide all relevant report, data & information monthly in terms of growth, performance of KG.


Description :  Role: Chief Operating Officer- Kuwait
Sector: Management
Location: Kuwait
Salary: Market related


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 Other Management / Consulting 10/8/2019 [ APPLY NOW ]
logo_18019.gif CORECRUITMENT
Kuwait
REF NO: MGMT-0354
 
Education :  Bachelors Degree
Experience :  1 - 5 Years
Responsibilities :  We are looking for Area Managers for a dynamic and rapidly expanding restaurant group in Kuwait!
For this Area Manager role, we need restaurant professionals who are ideally Arabic speaking and must have experience in GCC countries.
Candidate Requirements & Brief:
1. Someone with University Degree in Hospitality, well-spoken and presentable.
2. Able to manage a team of around 100 Employees.
3. The will be looking after between 3 to 6 outlets.
4. Reporting Directly to the Operations Manager.
5. Experience in Caf, Restaurants or Hotels. It would be beneficial if they have worked in a branded environment.
6. Experience in store openings and Project Management
7. Must be very good with financials, P&L, Budgeting, etc.
8. Someone who understand Systems, Policies and procedures. Someone who is able to design and implement standards of Service and he/she is able to make input on the brand development (menus, marketing, etc)
9. Experience in Change Management would be beneficial

Immediate starts would be ideal but not essential!

Total Package Offered: 1500KWD + Flight tickets + Medical insurance + KPIs Bonus scheme


Description :  Role: AREA MANAGERS - RESTAURANTS - KUWAIT
Sector: Management
Location: Kuwait
Salary: 3.2k per month + + Flight tickets + Medical insurance + many more


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 Team Leader Management / Consulting 10/8/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: MGMT-0355
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
Strong understanding of TeleTechs business, core values, and goals
Strong verbal and written communication skills
Ability to manage multiple, complex, on-going tasks and projects
Ability to lead and partner successfully with staff and chain of command
Proficient English, both written and verbal
Math/statistics and computer proficiency
Great interpersonal skills
Strong attention to detail
Open, honest, and empathetic manner when dealing with people
Strong attention to detail and desire to follow procedures
High customer service orientation
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly
High level of integrity, honesty, and judgment
Data analysis and reporting
Action planning
Preferred Qualifications
Knowledge of call center business
Strong coaching skills
Action planning
Six sigma certification


Description :  Workforce Management Team Lead

Workforce Management Team Lead

Workforce Management (WFM)Team Leads are responsible for WFM Specialists performance,
development, mentoring, and coaching to meet and continuously improve both TeleTech and client service level metrics. WFM Team Leads oversee reporting and real-time monitoring. They assist WFM Managers in the supervision and execution of the activities and responsibilities of WFM department. WFM Team Leads are responsible for creating schedules based on trend analysis to meet staffing requirements. They are held accountable for schedule adherence, absenteeism, call volume, in chair occupancy, average call handle time and other components of the overall work flow. WFM Team Leads hold team accountable for meeting all performance indicators/metrics using reporting tools and techniques specific to WFM functions. They coordinate team activities and special projects. Lead staff in accordance with policies and procedures of TeleTech and client requirements and expectations. Evaluate department processes. Recommend and coordinate needed changes based on process
analysis. WFM Team Leads are responsible to meet team productivity and quality goals. Communicate with managers and other business partners.

Key Performance Objectives
1. Achieve 100% of accuracy and speed in delivery of requirements. WFM Team Leads actively
implement strategies and initiatives to enable the business to achieve its objectives.
Communicate the core strategy and goals to the WFM Specialists. Establish metrics for success,
set clear daily staffing and scheduling priorities, and drive the team to meet goals. Understand
the key business objectives, timeframes, and requirements associated with each workforce goal.
WFM Team Leads perform trend analysis and forecasting and adjust schedules to meet staffing
requirements. (Strategic planning, project management, results orientation, business acumen,
strategic thinking, enthusiasm)

2. Manage day-to-day operations, processes, and reporting. WFM Team Leads maintain
scheduling consistency for associates based on absenteeism, attrition, breaks, lunches, time off,
vacations, outages, etc. They are responsible for real time monitoring and updating of associates
schedules and for schedules of the WFM team. WFM Team Leads analyze intra-day staffing
reports; suggest changes to staffing in order to meet service level client expectations and
requirements. They schedule and conduct regular staff meetings with WFM Specialists,
management and Operations team. Available for teams questions, issues. Ensure resolution of
issues. Monitor and measure progress towards forecasted trends. (Teamwork and
collaboration, problem solving, accountability, people skills, results orientation, relationship
building)

3. Improve the key success metrics associated with workforce management goals. These include:
In-chair occupancy (IOCC %) and phone occupancy (POCC %) management
Achieve client service level objectives
Management specialists to goals and objectives
Schedule adherence
Outage management

WFM Team Leads gather information, analyze data, observe the process, and lead the effort to consistently improve each workforce process and performance. This includes challeing every aspect of the processes. Recommended changes must be monitored and measured to ensure bottom-line impact to the process. (Data analysis, ROI calculations, persuasion, problem solving, strategic thinking, achievement motivation)

4. Deliver excellent customer service and communication. WFM Team Leads respond to all workforce issues as appropriate. Maintain a positive, respectful and caring attitude. Communicate staffing and scheduling problems clearly and collaborate with direct reports/business partners that issues will be resolved quickly with a minimum of long term impact. Proactively share all workforce management issues with managers and other team leads as needed. Work closely with Global Operations Support Center (GOSC) team and with Operations team. Take personal responsibility for problems and solutions. (Communication, helpful, conflict resolution, take ownership, enthusiasm, customer focus)

5. Develop, coach, support, and evaluate WFM team. Responsible for development of WFM Specialists. WFM Team Leads establish realistic team goals and performance objectives. Provide feedback to WFM Specialists. They hold team accountable for meeting all performance indicators/metrics, using reporting tools and techniques. Coach and provide career development advice to the team. (Coaching, achievement motivation, influence, communication, mentor, judgment, accountability)

6. Ensure WFM team has tools, systems, and support needed to perform their job. Escalate system level issues to the appropriate systems/IT support/ vendor team. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via e-mail or ticketing system to the appropriate team. Ensure that problems have been addressed. (Problem solving, system troubleshooting, communication, reporting, attention to detail)



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 Team Leader Management / Consulting 10/8/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
United Kingdom
REF NO: MGMT-0356
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Desirable Criteria
Team leader experience within a call centre
A recognized Management qualification would be an asset.
Experience of interacting with external clients and developing these relationships

Competitive Benefits Package

Competitive salary + bonuses
Health insurance, dental and eye care reimbursements
Private and pension plan Insurance
Up-to-date technology training
Relocation package
Childcare voucher scheme
On site canteen
29 days holiday entitlement + extra entitlement
Free Parking
Career Advancement


Description :  Customer Service Team Leader-Please register your interest for future opportunities


In this role you will be responsible for the day-to-day management, motivation & development of a team of Customer Service Representatives. You will be responsible for supporting the agents in achieving challenging goals and developing their knowledge and career within TeleTech. Team Leaders are also involved in the management of projects related to improving the efficiencies of the Contact Centre.
They will lead by example with a focus on ensuring a highly motivated team that consistently meets and exceeds targets and objectives.


Duties & Responsibilities
Develops team, including on-the-job training, motivation and coaching to reinforce required skills
Ensures schedules are managed efficiently and in a timely, cost effective and accurate manner
Reviews team performance and delivers monthly performance reviews
Coaches staff on performance management improvement
Deals with all disciplinary matters in a timely and effective manner, where directed, as provided for within the set company policies and procedures
Exhibits a thorough understanding of the project business and strategy
Ensures leadership and management of the team in a manner consistent with TeleTech's goals, values and objectives
Provides required direction to a team of Customer Service Representatives to ensure service coverage and quality contact objectives are consistently achieved
Essential Criteria
Proven experience in managing a team to achieve challenging targets and key performance indicators.
Strong experience in providing coaching and feedback.
Excellent interpersonal and communication skills to liaise with customers & team members.
Strong time management skills and the ability to prioritise a busy workload.
Strong understanding of computers and competent in the use of Windows based operating systems, drivers and software applications.
Strong customer focus and a proactive approach to continuous improvement of the customer experience.



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 Other Management / Consulting 10/8/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0357
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications:

Strong understanding of TeleTech's business, core values, and goals
Must be Licensed to Sell Health Insurance in your Resident State
Must have previous experience with TeleTech working as a Licensed Health Insurance Agent.
Must be able to work Overtime as required.
Ability to lead and partner successfully with teams, management and client
High level of integrity, judgment and follow through
Strong attention to detail and desire to follow procedures
Strong analytical, verbal and written communications skills
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Reporting




Description :  Licensing Training Coach

Proctors study sessions on site with candidates that have completed the pre-licensing course off site.
Performs routineclerical duties, such as filing forms and other records from licensed agents and applicants.
Inputs data or correspondence from files as requested within an appropriate time frame.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
The pay rate for this position is $13/hr.

Key Performance Objectives:
Manage the communication
Maintain 100% accuracy of all training completion records and reports
Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
Learn key business objectives, timeframes, and requirements associated with each training goal and class
Understand and improve the key success metrics associated with each training goal
Deliver consistent customer service and communication
Basic Qualifications:

Strong understanding of TeleTech's business, core values, and goals
Must be Licensed to Sell Health Insurance in your Resident State
Must have previous experience with TeleTech working as a Licensed Health Insurance Agent.
Must be able to work Overtime as required.
Ability to lead and partner successfully with teams, management and client
High level of integrity, judgment and follow through
Strong attention to detail and desire to follow procedures
Strong analytical, verbal and written communications skills
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Reporting

TeleTech requires all employees hired in the United States to successfully pass a backgroundcheck and drug test as a condition of employment. TeleTech is an EqualOpportunity Employer.
Licensing Training Coaches

Proctors study sessions on site with candidates that have completed the pre-licensing course off site.
Performs routineclerical duties, such as filing forms and other records from licensed agents and applicants.
Inputs data or correspondence from files as requested within an appropriate time frame.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
The pay rate for this position is $13/hr.

Key Performance Objectives:
Manage the communication
Maintain 100% accuracy of all training completion records and reports
Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
Learn key business objectives, timeframes, and requirements associated with each training goal and class
Understand and improve the key success metrics associated with each training goal
Deliver consistent customer service and communication


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