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 Engineering Manager Tech Contract / Information Technology 5/21/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0712
 
Education :  Masters Degree
Experience :  5 - 10 Years

Skills :  Basic Qualifications:

BA or BS in a computer-related field, or equivalent experience with aptitude for certification in server administration
Experience performing / managing Application support and implementations in a Windows environment
Experience with managing troubleshooting application connectivity issues (LAN/WAN/Firewall, etc) required.
Experience in managing call recording and analytic solutions.
Experience in managing product development.
Experience in designing and engineering new software and hardware technologies.
Basic knowledge that allows for effective troubleshooting with other Engineering staff of the following technologies (Oracle 11g, SQL 2012, Avaya / Cisco telephony systems, Dialogic, SIPRec, fundamentals of networking and firewalls, CRM, Security (PCI, HIPPA, PII,), Windows Server 2003, 2008, 2012, IIS, Windows 7 Thin clients and desktops, VDI, Microsoft Exchange, AD, Linux and sFTP.
Excellent written and spoken communications skills (English); Must have the ability to communicate to both technical and non-technical audiences.
Self-motivated and able to accomplish tasks with minimal supervision
Excellent time management and ability to triage multiple, concurrent technical issues
Strong ability to multi-task and maintain multiple projects at once
Team motivated, especially when troubleshooting issues the entire team must be able to work with other groups (network, telecom, NT server team) to fix an issue, while avoiding finger pointing

Preferred Qualifications:

3 + years experience in managing Systems Engineers
Strong foundation in the following technologies that allows for effective product management, software design and troubleshooting (Oracle 11g, SQL 2012, Avaya / Cisco telephony systems, Dialogic, SIPRec, fundamentals of networking and firewalls, CRM, Security (PCI, HIPPA, PII,), Windows Server 2003, 2008, 2012, IIS, Windows 7 Thin clients and desktops, VDI, Microsoft Exchange, AD, Linux and sFTP.
Experience in Windows server products (2003, 2008 and 2012, SQL Server 2012), including remote administration, server building per spec and advanced functionality.
Experience with the setup and troubleshooting of websites using Microsofts IIS 7.0.
Experience with Oracle 10/11g databases and 10.X/11.X client software
Experience with Avaya/Cisco VoIP suite, including IP agent and IP softphone.
Experience with Network sniffing tools such as Wireshark.
Experience with an environment utilizing multiple QA solutions at the same time. Examples include, NICE, Witness, Verint, etc.
Experience with SQL programming and the use of tools such as SQL Navigator and Toad
Experience with Microsoft Windows Media Services, including setup and troubleshooting publishing points and streaming services.


Description :  Engineering Manager, Voice Recording & Analytics

Attract, develop & engage a world-class workforce

For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.

Our capabilities include:

Design: Customer Strategy Services (CSS)
Enable: Customer Technology Services (CTS)
Manage: Customer Management Services (CMS)
Grow: Customer Growth Services (CGS)

Position Summary:

We are looking for an Engineering Manager to manage TeleTechs Voice Recording & Analytics platforms. The manager will lead the team in performing Application support, Application implementations, ensure Application functionality, Application testing and configuration/troubleshooting connectivity issues of Windows servers to ensure proper functionality. The Engineering and product management is for EyeQ360 (call recording software); OnePort (application portal for creation of other connected systems); Nexidia (voice analytics) and potential tools of this caliber in the future.

You will manage a Global team of Engineers who implement deployments of EyeQ360 software and EyeQ360 database upgrades which reside on Windows Servers. These Engineers also provide troubleshooting and administration of other call recording products like NICE/Witness on Windows Servers. They also have operational support responsibilities for the call recording systems.

The Systems Manager will be responsible for working with TeleTechs Sales Engineering teams in scoping new business and presenting our technologies to potential clients. You will also be responsible for working with Life Cycle Managers to help lead the product management, testing and development of these tools.

You will also be responsible for working with various Engineering teams and having a strong understanding of their technologies to help facilitate integration and troubleshooting efforts. These technologies include Oracle 11g, SQL 2012, Avaya / Cisco telephony systems, Dialogic, SIPRec, fundamentals of networking and firewalls, CRM, Security (PCI, HIPPA, PII,), Windows Server 2003, 2008, 2012, IIS, Windows 7 Thin clients and desktops, VDI, Microsoft Exchange, AD, Linux and sFTP.



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 Desktop Support Tech Contract / Information Technology 5/21/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0720
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Desktop Technician


Attract, develop & engage a world-class workforce

For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.

Our capabilities include:

Design: Customer Strategy Services
Enable: Customer Technology Services
Manage: Customer Management Services
Grow: Customer Growth Services

Position Summary

Under direct supervision, the Desktop Technician is responsible maintaining the local area network infrastructure with primary focus on desktop workstation deployment, moves, adds, changes, software distribution, support and general troubleshooting.

Duties & Responsibilities:

Deploys computer workstations or notebooks, completes moves and setup of computer peripherals. Plans, schedules, and executes such deployments of computer systems.
Maintains, analyzes, troubleshoots, upgrades, replaces and repairs computer systems hardware and computer peripherals.
Employee must be able to implement commonly-used concepts, practices, and procedures within this field. They will rely on instructions and pre-established guidelines to perform most functions of the job.
Ensures that workstations are properly configured with appropriate hardware and software. Configure printers correctly for local or network operation.
Distributes authorized software on computer systems and troubleshoot issues with software applications.
Uses an internal Ticket system for claiming and updating user's computer requests. Tracks hours worked on tickets or projects via an internal billing system.
Employee will provide training and technical assistance to users as needed.
Personal development of education or career growth to keep up with IT Technology is highly encouraged.
Produce required documentation of processes and configurations.
Participate in discovery, planning and implementation of software and hardware.
Performs other related duties within a timely manner as assigned.

Job Specifications:

Relevant two year associate or technical degree in CIS or an equivalent combination of education and experience
Must to able to install, configure and troubleshot the following operating systems Windows XP, Windows 7 and Windows 8
IT support knowledge is required.
PC hardware, MAC and Microsoft software applications knowledge required.
Must be able to work in a fast paced environment that is consistently evolving.
High attention to detail in planning, reporting and execution of assigned work
Must be able to lift up to 75 lbs and move it over 10 ft. on regular basis and do cable management.
Must be able to work flexible hours & participate in an on call rotation
Work additional hours as required


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 Desktop Support Tech Contract / Information Technology 5/21/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0721
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Desktop Support - Temp


Attract, develop & engage a world-class workforce

Position Summary

TeleTech is looking to hire dynamic individuals to temp with the IT support team here in our corporate office located in Englewood, CO. This opportunity is a great position for an individual who is interested in the technical field and desires to learn more about local area network infrastructure with primary focus on desktop workstation deployment, moves, adds, changes, software distribution, support and general troubleshooting.

Our IT Support Technician Duties & Responsibilities will include:

Aids in the deployment of computer workstations or notebooks, completes moves and setup of computer peripherals.
Partners with Desktop managers to plan, schedule, and execute such deployments of computer systems.
Work to image computer systems in a timely manner.
Help unload pallets with PC or monitors and move to another location for cleanup and configuration.
Basic software installs and troubleshooting
Ship PCs and systems to new employees.
Trouble tickets and work orders as assigned.
Performs other related duties within a timely manner as assigned.

Job Specifications:

Pursuing minimum of a 2 year associate or technical degree in CIS or an equivalent combination of education required
Must to able to install, configure and troubleshot the following operating systems Windows 2007 and Windows XP or be willing to learn.
PC hardware and Microsoft software applications knowledge required.
Must be able to work in a fast paced environment that is consistently evolving.
High attention to detail in planning, reporting and execution of assigned work

ABOUT TELETECH

For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.

Our capabilities include:

Consulting: Using proprietary methodologies, we help you understand the economic value of an exceptional customer experience and build the roadmap to deliver it.
Technology: Technology has the power to give your customers what they want. A seamless experience. We provide the tools and best practices to deliver it anytime, anywhere and on any device.
Care Services: Every time a customer interacts with your company it is an opportunity to build long-term value and enhance your brand. We bring the people, processes and technology together to make sure you do.
Growth Services: Engagement is the path to revenue growth. We guide the way with analytics, technology and sales acumen.


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 Helpdesk Tech Contract / Information Technology 5/21/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: TC-0722
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Helpdesk - Service Desk Associate Technician

Under general direction, responsible for taking leadership of all facets of the maintenance and support of multiple projects or special technology functions vital to the overall Technology department mission under the guidance of the Site Technology Support - Senior. Lead role in timely completion of work requests, trouble tickets and other technology focus tasks, as required. Provides technical end-user support including, but not limited to internal desktop systems; workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research.

QUALIFICATIONS:
Associate or Bachelor's Degree in Computer Science, Microsoft Certified Systems Engineer (MCSE), or any related course.
Demonstrated knowledge of the Windows operating systems and troubleshooting networking support. Required experience at least 1-3 years.
Experience in a call center or technology environment and a networked client server environment. Required experience at least 1-3 years.
Excellent customer service skills.


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 It Consultant Tech Contract / Information Technology 5/21/2019 [ APPLY NOW ]
logo_20179.gif VAM SYSTEMS
United Arab Emirates
REF NO: TC-0794
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  VAM SYSTEMS is a Business Consulting, IT Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India.
VAM SYSTEMS is currently looking for UAT Professionals for our UAE operations with the following skill set and terms and conditions:

Skill set required:
* Minimum 3 years of testing experience in SAT or UAT.
* Possess knowledge of T24 and should have done something testing in T24.
* The product side, he should know payments in terms of MT103, 202 and bulk payments.


Domain: Bank

Experience Required: 3+Years.
Terms and conditions:
Joining time frame: Immediate (Maximum 2 weeks).
The selected candidates shall join VAM SYSTEMS UAE and shall be deputed to one of the leading Banks in UAE.


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 System & Network Engineer Tech Contract / Information Technology 5/21/2019 [ APPLY NOW ]
logo.gif LOGISTIC SHIPPING COMPANY
United Arab Emirates
REF NO: TIT-6342
 
Education :  Higher Secondary
Experience :  Not Required

Description :  Required System Administrator/ Network Engineer M/F for IT Solution Company in Dubai free zone. Attractive salary+ benefits and visa provided. Fresher's can also apply.

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 It Instructor Tech Contract / Information Technology 5/21/2019 [ APPLY NOW ]
logo_20179.gif VAM SYSTEMS
Qatar
REF NO: TECH-0335
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Skill Set required:
- Should have development experience in CTL Prime.

Description :  VAMSYSTEMS is a Business Consulting, IT Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India.
VAMSYSTEMS is currently looking for CTL Developer for our Qatar operations with the following skill set and terms and conditions:


Domain: Banking.

Experience Required: Minimum 4+ Years.
Terms and conditions:
Joining time frame: 2 weeks (maximum 4 weeks).
The selected candidates shall join VAM SYSTEMS Qatar and shall be deputed to one of the leading Banks in Qatar.

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 It Consultant Tech Contract / Information Technology 5/21/2019 [ APPLY NOW ]
logo_20179.gif VAM SYSTEMS
Bahrain
REF NO: TECH-0336
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Skill Set required:
- Should have minimum 5+ years of experience in Banking domain
- Should have knowledge in IBM Equation, Swift, Trade Innovation (Misys), ATM Support etc.

Description :  VAM SYSTEMS is a Business Consulting, IT Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India.
VAM SYSTEMS is currently looking for Section Head (Technical Support) for our Bahrain operations with the following skill set and terms and conditions:


Terms and conditions:
Joining time frame: 2 weeks (maximum 1 month)
The selected candidates shall join VAMSYSTEMS- Bahrain and shall be deputed to one of the leading Banks in Bahrain.

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 Oracle Dba Tech Contract / Information Technology 5/21/2019 [ APPLY NOW ]
logo_20179.gif VAM SYSTEMS
Qatar
REF NO: TECH-0315
 
Education :  Bachelors Degree
Experience :  10+ Years

Description :  VAM SYSTEMS is a Business Consulting, IT Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India.

VAM SYSTEMS is currently looking for Senior Oracle DBA for our Qatar operations with the following skill set and terms and conditions:

Job Description:

• Sr. Oracle DBA with exp. in Oracle 10g, 11g, 12g etc
• Should have experience in Solaris & Linux platform;
• RAC experience required;
• RMAN for Backup & Recovery;
• Oracle Enterprise Manager (OEM) / Oracle Cloud Control experience is a must;
• 24 X 7 support environment compatibility;
• Candidate needs to be very enthusiastic towards learning and applying new skills / technologies;
• Previous role should include project experience involving planning, upgrading, consolidating of the databases;
• Candidate also needs to have good documentation skills and practise;
• Knowledge and experience in Database Security Domain would be an advantage;

Experience Required: 10+ years

Domain Banking


Terms and conditions:

Joining time frame: (1month)

The selected candidates shall join VAM SYSTEMS Qatar and shall be deputed to one of the leading Banks in Qatar.

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 Network Engineer Tech Contract / Information Technology 5/21/2019 [ APPLY NOW ]
logo_20179.gif VAM SYSTEMS
Qatar
REF NO: TECH-0316
 
Education :  Bachelors Degree
Experience :  5 - 10 Years

Skills :  Skill set required:

- Bachelor in Engineering or Computer Science.
- Relevant experience of over 5 years in Voice technologies e.g. Cisco
- Valid CCNP voice is must and 4 years experience post certification
- CCIE would be an added advantage.
- Certification & experience in network data will definitely be an advantage.
- Must have enterprise level voice network implementation experiences with references.
Responsibilities :  Responsibilities:

1. Implementation, Configuring, troubleshooting and monitoring of telephony/communication infrastructure for call center, branches and other enterprise users.
2. Devices and systems involved are,

- IP telephony servers - (CUCM v8.5, CUCM v9.1)
- Voice mail system
- Cisco Meeting place
- Audio conferencing systems
- Voice gateways - Cisco 3800, 2800, 2900 and 3900 series router
- Fax server
- Call Recording servers Variant, Ultra
- Strategic planning and managing voice networks, Telecommunication links to ensure high availability of services on 24x7x365
- Plan and implement Voice infrastructure for business expansions/relocation based on best standards.
- Design, implement and manage enterprise wide multi-tiered, high availability infrastructure based on banks IS policy.
- Stream line support and monitoring to improve overall voice efficiency
- Providing relevant IP telephony information on provisioning new Call Centre IVR campaigns.
- Getting the relevant quotations/proposals from the vendors for new requirements related to IP telephony/telecommunication and assessing them.
- coordinating with telecommunication service provider and internal relevant teams for new link installations and changes on current connections.
- providing the relevant consultancy for cabling for new telecom links in new branches.
- validating the network connectivity for new telecom link installations.

Description :  VAM SYSTEMS is a Business Consulting, IT Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India.

VAM SYSTEMS is currently looking for Network Voice Engineer for our Qatar operations with the following skill set and terms and conditions:

Terms and conditions:

Joining time frame: 2 weeks (maximum 4 weeks)
The selected candidates shall join VAM SYSTEMS Qatar and shall be deputed to one of the leading banks in Qatar.

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