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  Job Position Job Category Posted On Action
 Other Education / Training / Teaching 11/4/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TRN-1262
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
Strong understanding of Teletechs business, core values, and goals
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
High level of integrity, honesty, and judgment
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Strong attention to detail and desire to follow procedures
Strong verbal and written communication skills
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint),
Oracle, Kronos or ability to learn technology quickly
Background in training and/or adult learning
Trainer Certification
Preferred Qualifications
Knowledge of call center business
Call center experience
Reporting


Description :  Trainer

Learning and Leadership Development Trainer
Learning and Leadership Development (L&LD) Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. L&LD Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards. L&LD Trainers are expected to have a thorough working knowledge of TeleTechs policies and procedures as well as client requirements related to training duties. L&LD Trainers are responsible for the overall outcome of new hires classes and client required trainings. This responsibility includes evaluating associate performance throughout training and providing necessary coaching and development to ensure associates graduate from new hire training successfully.


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 Other Legal/Lawyers 11/4/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: LEG-077
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :   BS/BA in Business, Criminal Justice or equivalent work experience.
CFE (Certified Fraud Examiner).
Experience in investigation or similar capacity
Experience in CIC management.
Call center management experience or equivalent
Background in internal investigations a must
Experience in current core procedures and processes
Strong project management capabilities including planning, managing and scheduling.
Excellent organization skills and able to manage multiple and changing priorities
Excellent interpersonal and customer interaction skills to include communications, presentation and conflict resolution skills
Time management skills
Experience in a Windows NT environment as well as various software applications including MS Office Suite.
MS Project
Strong written and verbal communication.
Must be willing to travel



Description :  Compliance and Fraud Management

TeleTech is an organization that spans more than 20 countries, 6 continents and nearly 50 languages. At TeleTech our opportunities in Risk Management, Finance and Accounting lead to a successful career for bright, results oriented and energetic professionals. A publically-traded company, TeleTech Holdings, Inc. (NASDAQ: TTEC) allows you to put your financial expertise to work for a leading provider of technology enabled business process outsourcing and strategic consulting solutionsand one of the most geographically diverse companies in the world. All that while living and working in one of the most beautiful places in the world Colorado.



From financial analysts and reporting specialists to internal auditors and tax managers, TeleTech offers a wide range of exciting positions that will allow you to realize the rewards of a fast-paced career in accounting and finance while enjoying the benefits of our collaborative team environment.



Position Summary:



This position will lead the enterprise-wide Fraud Investigation and Training function. The position reports to the Director of Compliance and Fraud Prevention, and is a direct liaison with the Human Capital and Operations teams. The Senior Manager of Compliance and Fraud Prevention is charged with 1) resolving potential fraud matters, 2) developing continuous improvement programs for Operations that minimize fraud activity and maximize revenue recovery for the client, 3) leading operations reviews to ensure implementation of operational improvements, 4) working closely with the Information Security department and investigating any issues brought forth from the information security tools as needed 5)influencing clients to improve systems and processes and 6) interfacing with law enforcement for the purpose of prosecution as necessary. The incumbent will be responsible for the planning, coordination and training of human capital investigators, staffed according to client demand.




Manage, Compliance and Fraud Prevention: Duties & Responsibilities

Leads and manages all fraud investigations. Conducts independent investigations based upon the discovery of situations that potentially involve fraud or abuse of systems, and violations of the Code of Conduct. Establish plans and processes to carry out Investigations related to fraudulent operating activities including goal setting, audit/investigation plans and performance results. Be the subject matter expert and lead of fraud investigations.
Oversee the conduct of site reviews to determine and detect vulnerabilities in systems and/or policies/procedures that may potentially lead to fraudulent activity and/or abuse.
Develop and prepare Fraud Alerts suitable for review by site management and employees. Direct the preparation of detailed reports and analysis of fraud investigations. Provide management with recommendations to improve fraud prevention awareness.
Oversee the development of written policies and procedures to guide the Fraud Prevention and Investigation process to ensure consistent compliance and standards of performance. Develop Best Practice solutions to fraud prevention.
Develop relationships and associated processes with SDDs and operations teams, the clients key security experts, and local and federal law enforcement officials to identify and bring resolution to long-term issues.
Oversee the evidence protection processes to support prosecution of fraudulent perpetrators.
Provide detailed and top level reporting on current fraud investigations to Operations and Risk Management and the client as needed.
Conduct Case Management System and investigation training/consultation to HC Delivery and functional departments. Conduct investigation training/consultation to functional departments.



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 Other Tech Contract / Information Technology 11/4/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0636
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  
- Technical skills include LAN/WAN, VoIP, transmission concepts and T1
- Experience with the Avaya Adjuncts is preferred
- SIP experience a plus
- Excellent computer skills, project management skills, coordination of implementation teams, telephony programming

TSGs benefit package includes medical and dental insurance, Simple IRA with employer match, vacation, and employer sponsored events. We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits.


Description :  Avaya Telecommunications Senior Field Engineer

At Technology Solutions Group (TSG), a subsidiary of TeleTech, we are actively hiring to meet the demands of our fast-growing business! As a premier partner of Avaya and Microsoft, we are a national, world-class communications provider of systems integration, telephony, contact center and data networking solutions and services.
TSG is currently recruiting Field Engineers who will be based out of our corporate office in Aurora, IL.

Key Responsibilities:
- Install and Configuration of Avaya servers (S8300, S8800s, DL360s, etc)
- Install in configuration of Avaya Gateways (G700s G350s, G430s, G450s, G650s, etc)
- Programming related to CM5 and CM6
- Firmware upgrades/Service packs
- Working knowledge of RFA/PLDS is a benefit
- Installation of IP sets
- Position involves all phases of implementing telephony systems (including VOIP technology) with end user customers
- Responsibilities include designing, programming, training and troubleshooting
- The position interfaces with customers on a daily basis and requires a friendly, professional interpersonal approach
- Some overtime work/travel is required



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 Other Tech Contract / Information Technology 11/4/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0637
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Required Skills/Experience:
5 to 8 years experience in VoiceXML IVR technologies
3 to 5+ years experience in Advanced Speech Recognition solution design and development
1+ year experience in grammar design, development (ABNF, GRXML), and testing
3+ years experience in speech tuning and grammar analysis
VXML, SSML, XML, JAVA, J2EE, JSP, .NET, C#, ASP, etc.
Proficient written and verbal skills
Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications
Strong knowledge of various speech engine capabilities and tuning concepts
Ideal candidate will have experience with Nuance and/or IBM WVS speech engines/tools
Ability to travel up to 40%. Will telecommute/work from home when not traveling to client sites.

Responsibilities :  Responsibilities:
Interpret and analyze business requirements to identify risks and design appropriate solutions
Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security
Collaborate with project team members to provide input to design specifications related to speech application
Develop IVR / Speech applications using CVP Studio, VXML, and Java
Integrate to backend systems such as web services, databases, legacy 3270, fax, CTI, and reporting
Develop simple grammars for speech applications
Understand differences between types of grammars (list, pattern, etc.), benefits and when each is appropriate to maximize accuracy for a given dialog


Description :  IVR / CVP Developer

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive cloud and premised based solution offerings that include contact center, web and speech self-services. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

We are looking for a Senior IVR Developer with skills in Advanced Speech Recognition IVR solutions, VoiceXML, grammar development, backend integration, and Java to join our growing CTI and Speech Solutions team. As an IVR Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in some implementation, design, development and heavy support, while interacting with the client facing teams and internal clients. You will work as part of a team located in the US that plays a key role in implementing solutions and delivering results.



In addition, the ideal candidate will have experience with:
Experience with Cisco CVP platform & CVP Studio including java development of custom elements
Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance OSR, Recognizer v9, RealSpeak 4.x, and Speechify
Nuance MRCP (SWMS or Nuance Speech Server) and Licensing components
Voice Biometrics and Nuance SpeechSecure and Verifier 4.0
IBM WVS
Implementing Natural Language applications and tools
Dictionary creation for ASR/TTS
SSML and tuning Text-To-Speech systems
VXML based IVR platforms such as CVP, GVP, AVP, Voxeo, and Voxify
Traditional IVR platforms such as Intervoice, Edify, or Nortel
Experience with web technology and application servers
Tomcat
WebSphere
IIS
Apache
WebLogic
Integration with back-end data systems and CTI
Cisco ICM, Genesys
Web Services, HTTP/XML
Database via SQL, JDBC/ADO.NET (MS SQL Server, Oracle, Informix)
CLEO / Legacy emulation (ex. 3270)
Fax
Reporting
Bilingual (Spanish) skills a plus



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 Other Tech Contract / Information Technology 11/4/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0638
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Skills/Experience:
3 to 5+ years designing, architecting, implementing, installing and configuring complex Cisco IPT solutions with Cisco Unified Call Manager clusters, Cisco Unity Voice Mail, Cisco ICM and CVP
1 to 2+ years hands on, multi-site contact center systems integration experience with ACD and IVR solutions, with Cisco UCCE preferred
SIP, H.323 and MGCP voice protocol configuration experience is a must
Strong experience configuring and troubleshooting Voice Gateways/Gatekeepers
Prior support experience of the ICM environment including ACD, PG, IVR PG, and CTIOS
Prior experience designing, architecting, and administering routers, switches, RAS, TACACS and LAN/WAN [HSRP, Qos, VLANs, Bandwidth modeling] and VoIP infrastructures
Prior project lead experience or team leadership skills required
Excellent documentation, presentation, and problem solving skills
Excellent communication skills and client-facing skills
CCIE [Voice or R&S], CCVP, or CCNP is a plus
Ability to travel 50% and work on clients site throughout the country. Ability to telecommute/work remotely from home during various phases of the project lifecycle.

Responsibilities :  Role/Responsibilities:
Key player in the design and implementation of full-life cycle Cisco contact center project integrations including call center workflows
Perform analysis and diagnosis of complex voice and data network issues
Work and collaborate with project teams consisting of eLoyalty Professional Services staff, client resources, contract resources and 3rd party vendors.
Provide technical thought leadership while interacting closely with the client.
Provide consistent and frequent project status updates and project issues to assigned eLoyalty Project Manager
Provide mentoring and support to junior staff members


Description :  Cisco Unified Communications Architect

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive cloud and premised based solution offerings that include contact center, web and speech self-services. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

We are currently undergoing a nationwide search for an experienced Cisco IPT Telecommunications Architect, located anywhere in the US, to provide design, architecture, implementation and delivery support of our Cisco UCCE Contact Center services and solutions. This an excellent career opportunity for individuals with prior voice and data architecture and engineering experience who want to develop and grow their career in Cisco Contact Center solutions in a consulting, client facing environment .



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 Other Tech Contract / Information Technology 11/4/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0639
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Desired skills and experience:

Exceptional client relationship skills working with enterprise level customers
Ability to work in a delivery support environment that involves structured processes and timelines
Experience with a disciplined development methodology and release management process
Working knowledge of any major Middleware platform (MQ Series, Tuxedo)
Working knowledge of Interface APIs/Object Models (CORBA, COM+, EAI)
Telecommunications: Development & Administration skills on any major switch platform (Aspect, Avaya, Nortel)
Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3/SS7 Circuits & Signaling Protocols
Demonstrated ability to perform complex problem isolation within LAN/WAN Networks
Demonstrated ability to perform complex problem isolation within Server hardware platforms
Demonstrated ability to perform complex problem isolation within OS Platforms- WinNT/2K, Unix, Linux
Demonstrated ability to perform complex problem isolation within Database systems
Experience with CISCO data model and reporting, DB optimization/performance tuning, SQL
Bachelors Degree in Engineering or similar field and/or equivalent work experience.


Description :  Cisco Telecommunications UCCE Architect -- Remote

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive cloud and premised based solution offerings that include contact center, web and speech self-services. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

We are looking for an experienced Cisco UCCE Telecommunications Architect to join our VoIP Professional Services team. You can reside anywhere in the US or Canada, but must be able to travel to client sites during the lifecycle of our client project. In this role you will be responsible for the technical leadership, architectural design, project management, and deployment of Cisco Unified Contact Center Enterprise solutions. If you have experience with multi-site configurations in a consulting or large system administration role, we want to talk to you!
Skills and experience we are seeking:

Cisco ICM Enterprise development and deployment experience
Cisco IP Dialer development experience
Cisco Email Manager development experience
Cisco Unity Architecture deployment and support preferred
CISCO IP-IVR Application Design, Development, and support
CISCO ICM Solution Architecture and Integration Design
CISCO ICM Script Design and Deployment
CISCO CVP Solution Architecture and Integration Design
CISCO CVP Application Design and Development
ICM Enterprise script, design, deployment experience
H.323, SIP and/or MGCP integration experience with UCCE Solutions
SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis
Multi-site configuration and hybrid of enterprise level IP and TDM environments
ITIL Framework awareness
Excellent written and verbal communication skills (technical documentation and client communication)
Ability to travel up to 50%. Will work from home/telecommute when not traveling to the client site.



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 Other Tech Contract / Information Technology 11/4/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0640
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Required Skills:
B.S. Computer Science, Software Engineering, MIS or equivalent work experience
Previous Business Analyst experience
Salesforce Service Cloud experience
Solid oral, written, presentation and interpersonal communication skills
Experience with Agile methodology
Advanced knowledge of communication programs including Word, PowerPoint, Excel and Visio
2-3 years of experience with Salesforce platform - Sales/Service cloud, Force.com, Administration/Configuration, data loads, moves, adds, changes, deletes
Highly motivated self-starter with a desire to "go the extra mile"
Proven time management skills in a dynamic development environment
Ability to work as part of a team to solve technical problems in varied political and geographic environments
Ability to travel domestically

Desired Skills:
Salesforce Service Cloud, Salesforce Administrator Certifications
CRM, Interaction Management, CTI, Case Management and Technologies that support these
3+ years of experience working on multiple Salesforce Implementations with Service, Sales, and Custom Applications and associated technologies

Responsibilities :  Internal and External customer communication used to gather, guide, and document project and program requirements and expected results
Documentation of all project stages, including but not limited to presentations, requirements, use cases, user stories, flows, program documentation and technical documentation
Configuration of technical frameworks to meet project requirements, including but not limited to Salesforce
Research and maintaining best practices on document repositories
Effectively deliver results on several development projects in the same sprints
Function in a team lead capacity mentoring and guiding junior level resources
Participate and collaborate on design
Create and maintain positive relationships with multiple internal groups to support on-going project development
Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.
Attain quarterly and annual objectives assigned by management.
Achieve and Maintain Service Cloud Consultant and Administrator Certifications


Description :  Salesforce Business Analyst / Administrator

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of comprehensive technology enablement services that puts customer engagement at the core of business success. Founded in 1982 and headquartered in Englewood, CO, TeleTech offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for our Global 1000 clients and their customers.

The Salesforce Business Analyst / Administrator must be passionate about solving business challenges and identifying solutions for potential clients. The position requires a communication expert with the technical knowledge to effectively match client requirements against framework capabilities. This position is accountable for internal and external customer communications, all stages of project documentation and framework configuration of CRMs such as SalesForce. This role will work heavily with Management, Operations, Clients and Development teams to accomplish the goals for multiple implementations.

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 Other Tech Contract / Information Technology 11/4/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0641
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Skills and Experience required:
B.S. Computer Science, Software Engineering, MIS or equivalent work experience
Previous development experience
2-3 years of Implementation, Design, and Configuration experience within Salesforce is required.
Basic understanding of the overall Architecture of Salesforce platform
Experience with Salesforce platform - Sales/Service cloud, Force.com, Administration/Configuration, Apex, Force.com APIs, data loads
Experience with Agile methodology
Highly motivated self-starter with a desire to "go the extra mile"
Solid oral, written, presentation and interpersonal communication skills
Proven time management skills in a dynamic development environment
Ability to work as part of a team to solve technical problems in varied political and geographic environments
Ability to travel domestically up to 35%

Desired Skills:
SalesForce Service Cloud, Salesforce Administrator, Salesforce Developer Certifications
CRM, Interaction Management, CTI, Case Management and Technologies that Support these

Responsibilities :  Role Responsibilities:
Ability to identify, build and integrate various technologies to provide client solutions and associate applications using SalesForce.com, OpenSpan, and other technologies
Develop solutions based on specifications as indicated in design
Create high quality solutions for clients
Unit test all items developed prior to testing
Participate and collaborate on design
Create and maintain positive relationships with multiple internal groups to support on-going project development
Ability to effectively deliver results on several development projects in the same sprints
Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.
Attain quarterly and annual objectives assigned by management.
Achieve and Maintain Service Cloud Consultant and Developer Certifications


Description :  Salesforce Principal Developer

enablement services that puts customer engagement at the core of business success. Founded in 1982 and headquartered in Englewood, CO, TeleTech offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for our Global 1000 clients and their customers.

We are currently searching for a SalesForce Developer to support our growing CRM / SalesForce Systems Integration Practice. The ideal candidate will lead the technical requirements and integrated solutions provided to our clients. The Developer must be passionate about solving business challenges and determining solutions for external clients. This position will analyze, design, develop, configure, integrate and launch new solutions and changes to existing solutions. This role will work heavily with Management, Operations, Clients and other development teams to accomplish the goals for multiple implementations.

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 Other Tech Contract / Information Technology 11/4/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0642
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Requirements

5 + years Cisco UCCE software [ICM, CVP, IP-IVR] Enterprise development and deployment experience, including scripting, configuration and call routing
IP-IVR integration design or deployment
CVP or AVP application deployment experience
Experience with voice gateways or H.323, SIP or MGCP protocol experience
Cisco IP Dialer, Email Manager, and Unity experience is a plus
Multi-site configuration and hybrid of enterprise level IP and TDM environments is a plus
Strong client facing skills along with strong verbal and written communication skills.
Bachelors Degree in Engineering or 5 plus years of experience in lieu of 4 year degree.
Ability to travel up to 50%

Responsibilities :  Role/Responsibilities:
Project team member involved in the design and deployment of full-life cycle Cisco contact center project integrations including call center workflows
Under the direction of the Lead Solution Architect, perform analysis and diagnosis of complex voice and data network issues
Work and collaborate with project teams consisting of eLoyalty Professional Services staff, client resources, contract resources and 3rd party vendors.
Provide consistent and frequent project status updates and project issues to assigned eLoyalty Project Manager


Description :  Telecommunications UCCE Principal Engineer

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive cloud and premised based solution offerings that include contact center, web and speech self-services. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

We are looking for an experienced Cisco UCCE Telecommunications Principal Engineer to join our VoIP Professional Services delivery team. In this role, you will be responsible for the call routing, scripting and configuration of these applications while working with and interacting with our design and architecture leads, project management team, developers and testers. If you have experience with multi-site configurations in a consulting or large enterprise systems role, we want to talk to you!

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 Other Tech Contract / Information Technology 11/4/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0643
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Skills and Experience:
Deep knowledge of Cisco UCCE/CVP technologies [Cisco UCM, CVP, Unity, ICM] or other related contact center hardware and software
5+ years Project Management experience within a consulting environment
3 to 5 years strategic development experience with evidence of significant client impact; strong relationships, influence over direct and value creation
Experience leading multiple teams ranging in size from 3 to 30 people
Hands on experience producing functional and or technical design deliverables defined by formal structure methodology
Superb written and verbal communication and listening skills
Keen attention to detail
Proficiency in Microsoft Word, Excel, PowerPoint, Visio and Microsoft Project


Description :  IVR / Contact Center Technical Project Manager

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive cloud and premised based solution offerings that include contact center, web and speech self-services. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.
As a Technical Project Manager you will be responsible for the management and direction of multiple, large, complex projects with a focus on Cisco UCCE/CVP Architectures. If you have a deep knowledge of Contact Center technologies and experience leading overall implementations of projects, we want to talk to you!
Primary responsibilities:
Manage the overall delivery relationship with clients
Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status
Lead overall implementation of medium to large projects, with team sizes varying from 3 to 30 people [eLoyalty staff, contractors, client resources and vendors]
Develop weekly status reports providing project progress and issues to client and account team
Develop financial reporting dashboards providing project financial status to client
Manage the design and define metrics used to indicate level of business case benefits
Identify and participate in implementing methods necessary to capture identified benefit metrics and business case to support project
Support project VP in reviewing invoices for accuracy

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