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  Job Position Job Category Posted On Action
 Financial Analyst Accounting / Finance 8/29/2016 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: ACC-0508
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Senior Financial Analyst

Sr. Financial Analysis
General Summary:
Under general direction, is responsible for providing timely and accurate financial analyses and reporting. Responsible for tasks associated with automating current management reports and conducting new global consolidated analyses.
Essential Duties and Responsibilities:
Financial Analysis/Financial Modeling
Updating existing Financial models with actuals and current consolidated forecasts
Retooling existing forecasting models with new business rules/drivers
Verification of global forecasts (Income Statement, Balance Sheet, and Cash Flow)
Reporting (Business Intelligence)
Responsible for delivering various Management/Board reports on a monthly and quarterly basis
Verification of numbers provided (accuracy & completeness)
Reporting on Financial and Operational performance
Tasks include pulling data from multiple source systems
Reporting/Tool Development
Developing new management reports that are automated and flexible
Automating existing reporting packages by using various software tools
Developing long term system solutions for the reporting needs of the business/Management
Job Specifications:
BA/BS or equivalent experience
3-5 years experience in a financial analysis role
1-3 years experience with corporate budgets & forecasting/planning
3-5 years experience with Advanced Excel
1-3 years experience with developing Mgmt Reporting/BI
Experienced financial professional with a BS in Finance, Business or Accounting and a minimum of 3-5 years of financial analysis experience, including financial modeling, budgeting and forecasting.
Must possess a strong business ethic and thrive in a dynamic and changing environment.
Strong attention to details and a solid analytic skill base.
Must be comfortable with the use of technology to solve business problems, including a very strong understanding of MS Excel tables and formulas, Oracle, and the use of web-based systems.
Candidate must have the ability to interact with all levels of management and must be able to aggressively manage deadlines and goals.

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 Engineer Engineering / Architecture 8/29/2016 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: ENG-1290
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  UCCE Escalation Engineer

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Integrated Contact Solutions. We are a Cisco Gold Preferred partner and provider of VoIP UCCE solutions and services and attribute our success to our talented team of professionals who are passionate about the drive for results and providing our clients best in class service with Contact Center solutions. As part of our Managed Services, you will help drive, deliver and support our premier solutions and service offerings around complex, self-service, enterprise-level Contact Center technologies.

We are currently seeking an experienced Cisco Unified Communication / TelePresence Escalation Engineer. In this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco TelePresence and UC solutions involving the Unified Contact Center Enterprise product suite. You will leverage your knowledge and experience with problem resolution of Cisco TelePresence, IP/IVR systems, Cisco Call Managers, Cisco Unity, SIP and Voice Gateways including:

SIP, MGCP and H.323 protocols
Voice Gateway and Gatekeeper support and administration
ICM (IPCC, CVP and CTIOS) support and administration
IP Telephony Solution Design and support
Multiple end to end IP broadcast and streaming solutions

Preferred Technical skills and Experience:

2+ years of experience with TelePresence Management Suite Cisco CTS/CXS (Capture, Transform, and Share) and implementation / support of multiple end to end IP broadcast deployments.
2+ years configuring and supporting complex Cisco UC solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS)
Strong experience troubleshooting Cisco Routers and Switches (2600 and 3800 series)
Cisco CSS deployment and support experience
UCCE (IPCC) Enterprise script, design, deployment and/or support experience
H.323, SIP and/or MGCP deployment and support experience
Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols
Prior experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLANs, Bandwidth modeling] and VoIP infrastructures
Experience configuring and troubleshooting Voice Gateways/Gatekeepers
SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful
Cisco Emergency Responder (CER) a plus

Leadership & Certifications:
Cisco Certifications (i.e., CCT TelePresence, CCNA, CCNP, CCIE, etc.,)
Excellent documentation, presentation, and problem solving skills
Excellent communication skills and client-facing skills
Work and collaborate with project teams consisting of eLoyalty Professional Services staff, client
Provide mentoring and support to junior support staff members

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 Sales Representative Sales 8/29/2016 [ APPLY NOW ]
logo_16983.gif TELETECH
Ireland
REF NO: SL-1362
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  A successful Inside Sales Representative will have a minimum of 1 year sales experience with a proven track record and a strong desire to exceed expectations and sales initiatives. Additionally you will need:
Ability to speak, read and write fluent English
Ability to speak, read and write fluent Spanish
High school diploma required; four year degree a plus
Exemplary communication skills and superior listening skills
Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment
Highly motivated and goal-oriented
Takes direction well while also demonstrating leadership capabilities
Creative decision making skills and proven ability to work independently
Strong attention to detail and follow-up skills
Knowledge of MS Excel and Office and basic use of voicemail and electronic mail systems

Responsibilities :  Job Responsibilities

In addition to demonstrating sales and business development expertise, our Inside Sales Representatives have additional responsibilities, including:
Contacting existing customers via telephone and email on a daily basis
Consulting with clients to provide the best solution for their business goal
Building customer relationships and managing accounts while increasing program revenue
Developing accounts and growing strategic relationships
Using existing client data to provide custom recommendations tailored to client goals
Processing orders set by the customer regularly
Other related duties as assigned.


Description :  Spanish-English Bilingual Inside Sales Representative - Representante de Ventas Bilinge Espaol - Ingls

TeleTech is offering you an astounding opportunity to represent an online Search Engine Giant. You will work as part of a team of top class sales professionals, growing and developing your extensive client base in an innovative and fast paced environment.

As an Inside Sales Representative, you will be part of an award-winning sales and business development team for one of the worlds fastest growing companies.

If you are fluent in English and Spanish, highly motivated, enthusiastic, and driven by results, this may just be the career youve been seeking. Our current staff has an average tenure of nearly double that seen in similar customer service environments. In other words... once you join, you'll find a home. Our employees say they particularly appreciate...

Sharing Technical & Computer Savvy Skills

Multicultural Team

Ability to immerse yourself and your family into an English-speaking environment,
while working closely with others with similar cultural backgrounds

Relocation Assistance




Benefits package

Having a successful sales track record while providing outstanding customer service and business development can be challenging, so we offer our Inside sales Representative a competitive salary and benefits package that includes:
Competitive annual base salary plus bonus based on performance
Excellent relocation package to assist you in moving to Dublin (Including flight assistance and 7 Nights hotel accommodation).
Continuous paid training on the latest technology
Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
Private Pension and Life assurance
On site canteen
2O annual leave days + 9 statutory days entitlement
Potential for rapid advancement in many fields, and throughout 17 countries!



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 Insurance Sales Agent Customer Service/ Call Centre 8/29/2016 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-176
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  Do you have the following?

I. A current Health Insurance License
II. Minimum six (6) months sales experience
III. A high school diploma or GED
IV. Authorized to work in the Unites States
V. Superior customer service skills
VI. A desire to help people prepare for their future health needs


Description :  Licensed Healthcare Insurance Sales Agents

Licensed Healthcare Insurance Sales Agent

TeleTech, the global leader in business process outsourcing (BPO), is currently hiring Licensed Healthcare Insurance Sales Agentsto support a nationally-recognized health insurance client.

TeleTech values your skills and expertise. We would like to partner with you in delivering superior customer service while addressing and providing solutions to peoples healthcare needs. Join our team of professional Licensed Healthcare Insurance Sales Agents and find growth in your career!

In this seasonal position, you will perform the following:

I. Assist Medicare-eligible individuals in selecting the right products and services for them
II. Answer questions related to coverage and annual changes on healthcare plans, pharmacy network, and drug formularies
III. Aid customers with enrollment
IV. Qualify customers for community meetings and in-home appointments

Once hired, TeleTech will provide a world-class training that will equip and help you successfully identify the best healthcare coverage available to your customers and their families.

Here at TeleTech, we provide our Licensed Agents with:

I. Competitive pay plus performance-based bonuses
II. Paid product knowledge and service training
III. Career advancement opportunities




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 Sales Representative Sales 8/29/2016 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: SL-1509
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  We are Revana, a leader in outsourced sales and marketing solutions serving some of the worlds most prestigious brand names.
We are looking for aggressive - people to people- sales professionals to join our team. Successful candidates must be able to thrive in an environment that is fast paced, competitive, and constantly changing. You must be an individual who is driven by obtaining personal goals and a strong desire to be the best in your territory. Are you a motivated, entrepreneurial professional -- a problem solver who is ready to make an impact and ready for a job where you can have some fun too.
We are looking for sales professionals to join our team.

We are Revana, a leader in outsourced sales and marketing solutions serving some of the worlds most prestigious brand names. We are looking for aggressive - people to people- sales professionals to join our team. Successful candidates must be able to thrive in an environment that is fast paced, competitive, and constantly changing. You must be an individual who is driven by obtaining personal goal and a strong desire to be the best in your territory. Are you a motivated, entrepreneurial professional -- a problem solver who is ready to make an impact and ready for a job where you can have some fun too?

PRINCIPAL DUTIES & RESPONSIBILITIES
Supports all customers, partners & products in the small and medium enterprise space (less than 250 employee size).
Answers campaign specific inbound calls, emails and web requests and captures information in a sales database.
Assesses customer needs, sells solutions, and inquires if customers qualify for other products or opportunities.
Transfers customers to higher lever sales employees via phone or sales database if a new opportunity arises.
Provides overflow support to the lower level inside sales agents when needed.
Able to sell through customers, partners or partner sales representatives.
Prospects existing or new customers via cold calls and emails to create new opportunities.
Prioritizes work, works with limited guidance on projects within defined criteria and provides solutions to a diverse range of moderately complex projects.
The Inside Territory Account Manager works with limited guidance on projects within defined criteria and provides solutions to a diverse range of moderately complex projects.
What were looking for:
Motivation, Passion, and Integrity.

Those are just some of the attributes valued at Revana. Of course, there are some other requirements too. These include:
Three (3) or more years of sales (telesales preferred) experience required
Knowledge of telecommunications (hardware, software, service) strongly preferred.
Type a minimum of 30 words per min.
Exemplary communication skills to include written, verbal and presentation skills.
Self-starter with ability to meet deadlines in a high stress environment
Knowledge of current company software programs (Microsoft Office and Internet browsers), CRM or Salesforce tools preferred.
Bachelor's degree or equivalent combination of education and experience (2-3) years
Demonstrable success in previous sales roles
Becoming a Member of the Revana Team means:
Helping our Fortune 500 clients build their businesses
Nurturing existing business
Prospecting and developing accounts
Contacting new leads
Introducing customers to the best technology products and services provided by industry leaders
Building long-term customer relationships
What we offer:
Competitive salary + lucrative commission structure
Advancement and Career Opportunities (we promote from within whenever possible)
Award-winning Recognition and Incentive Program
Ongoing Training and Development
Discounts at many major retailers & restaurants
Casual dress code


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 Sales Director Sales 8/29/2016 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: SL-1462
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Vice President, Sales - Cisco Contact Center Solutions

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech-enabled self service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

We are currently searching for an experienced VP of Business Development. As a VP of Business Development, you will be the primary sales channel for driving new business for eLoyaltys Contact Center Solutions business unit. You are expected to sell enterprise call routing, IVR/Speech self-service, web self-service, custom CTI desktop applications integration, advanced reporting, analytics and managed services solutions to large enterprise and mid-market organizations

We seek an individual who has experience selling to VP- and C-level executives across business, IT and Telecom in these organizations. As part of a team effort, you will lead the selling effort in all phases, from target account list management, through account planning, sales strategy development, high-, mid-, and low- funnel sales execution, deal closure and sales transition to our delivery teams. You will also contribute to account expansion and cross-sell of add-on solutions, together with other eLoyalty team members. This position requires a consultative sales-orientation, leadership and influence skills and high-energy. The ideal candidate mixes proven sales performance and execution with their ability as a strategic thinker who can define, lead and execute a disciplined sales process over time to maximize potential from sales efforts. Operating with a bookings target, this individual is tasked with ensuring the company achieves its revenue goals for his or her territory consistently.

Responsibilities:
Sales Strategy and Planning - develop and manage account plans and sales
strategies for Top 10 / Next 10 Target Accounts. Provide weekly feedback on
sales progress and alternative strategies. Engage with key vendor partners
and eLoyalty personnel as appropriate to develop and align on plans and
priorities.
Sales Execution high-funnel presentations, requirements discovery, and
relationship building with customers at multiple levels and across all
functions. Effective qualification of deals to sell efficiently. Mid-funnel
detailed discovery, solution review development, value proposition definition,
customer workshops, executive briefings, and business case development to
instantiate key business and IT sponsors and budget owners (together with
relevant eLoyalty and Vendor partner personnel).

Experience we are seeking:
Be a proactive, influential driver of selling activity the Quarterback
Proven success selling Cisco Call Center solutions
Must be able to SELL; prospect, qualify, pursue, close, address objections and
understand our solutions offerings, services, and our vendor partners
products.
Charisma, relationship energy
Leadership skills to influence clients and internal sales team members to think
and act strategically when qualifying opportunities, developing sales
positioning messages, key win themes, solution scope and phasing, and what
it will take to win deals
Driven, goal-oriented professional with mental toughness to weather the ups
and downs of long sales and business cycles.
Strategic thinker with outstanding communication skills; oral and written.
Attention to detail, self-motivated and leads a disciplined
sales process.
Demonstrated ability to work collaboratively as part of a team sales effort,
and to successfully operate in a flexible, virtual operating environment
Substantial work at home experience
Significant experience in professional services/consulting environments.
Proven track record as a successful sales executive.
The ability to effectively build relationships with all levels of the organization,
and to lead and influence across functions
Ability to travel up to 50%

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 Technical Support Staff Tech Contract / Information Technology 8/29/2016 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: TC-0711
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Technical Support Representative

At TeleTech, Customers are the life blood of our business. Understanding the importance of good customer service is essential for creating new customers, keeping loyal customers, and developing referrals for future customers. We strive to stay connected with our customers at all touch points, and to value their feedback in return. Without this ongoing connection, our business would fail.

JOB TITLE: TECHNICAL SERVICE REPRESENTATIVE (TSR)

THE ROLE:
Your role as a Technical Service Representative (TSR) is to provide technical support to customers by researching and answering their questions or troubleshooting their problems in relation to electronic devices, be it internet connection, mobile phones, computers/laptops or cable TV. You must be able to provide step-by-step solutions via phone or email, to ensure proper disposition of their concerns.

DUTIES AND RESPONSIBILITIES:
Provide answers to clients by identifying their problems; researching answers; and guiding them through corrective steps.
Improve system performance by identifying problems; recommending changes.
Working with field engineers to visit customers if the problem is more serious.
Utilize computer technology to handle high call volumes.
Logging and keeping records of customer queries.
Analyzing call logs so you can spot common trends and underlying problems.
Compile reports on overall customer satisfaction.
SKILLS & COMPETENCIES REQUIRED:
An ability to assess each customer IT knowledge levels.
Ability to deal with difficult callers being polite, have confidence, and use diplomacy in difficult situations.
Good analytical and problem solving skills - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Logical thinker.
Up-to-date technical knowledge.
Have in depth understanding of software and equipment being used by the customer.
Good interpersonal and customer care skills
Able to set priorities and multi‐task
Detail-oriented and customer-focused; Accurate records keeping.
BASIC QUALIFICATIONS:
Complete at least 2 years of college without back subjects
Excellent conversational English skills
Internet savvy and knowledge of MS Office applications
Previous customer service / technical support experience is a plus!
WHAT WE HAVE TO OFFER

Competitive compensation package including regular performance bonuses
Medical and dental coverage plus life insurance options
Pharmacy, cellphone, transportation & rice benefits await those that qualify
TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life
Immerse in personal development programs and continued skill enhancement through online and proprietary TeleTech training curriculums
Engage with your colleagues and build friendships through exciting promotions, events and activities



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 Designer Education / Training / Teaching 8/29/2016 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: TRN-1298
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Preferred Qualifications
Background in training/teaching and/or adult learning
Knowledge of call center business
Call center experience
Experience using e-Learning software such as Captivate
Knowledge of Adobe Photoshop, Flash, HTML principles


Description :  Instructional Designer

Instructional Designer
Instructional Designers are responsible for translating internal and external customer needs into training and resources that will achieve maximum transfer of benefit at delivery, with measurable impact to quality and customer satisfaction. They design and develop training programs/materials using instructional and distribution methods, such as e-Learning, instructor-led or blended, that best suit the content and audience. Instructional Designers are expected to understand the big picture of call center performance requirements and design training to meet those needs. They work closely with other Instructional Designers including Lead Instructional Designers (IDs), Project Managers (PMs), Subject Matter Experts (SMEs), Media, Quality Assurance (QA), as well as Training Team and Design and Delivery Managers. Instructional Designers need to understand adult learning theory and curriculum design, and be able to apply instructional design process into specific projects. They are accountable for completing deliverables /projects on time, therefore need to be comfortable in a fast-paced, multi-tasked, high energy environment. Instructional Designers are expected to have a thorough working knowledge of TeleTechs policies and procedures related to Learning Design and Development Departments duties.

Key Performance Objectives
1. Achieve 100% completion of assigned projects/deliverables.
2. Learn key business objectives, timeframes, and requirements associated with each project and task.
3. Understand and improve the key success metrics associated with Learning Design and Development goals. These include: Revenue Generation through LDD Product and services 80% Customer Satisfaction of eLearning & ILT courses (measured through post event surveys) New Hire Performance
4. Deliver consistent high quality customer service.
5. Escalate department issues as appropriate.

Basic Qualifications
Strong understanding of Teletechs business, core values, and goals
Strong organizational skills and interpersonal skills in dealing with a diverse population
High customer service orientation
Strong attention to detail and desire to follow procedures
Knowledge of and practical application of Adult Learning Theory and instructional design principles
Excellent written and oral communication skills; strong technical writing skills
Ability to manage responsibilities and priorities in a fast-paced and time-critical environment
Strong Project Management skills
Excellent presentation/facilitation skills
Excellent computer skills in a Microsoft Office and ability to learn technology quickly
Demonstrated commitment to a teamwork environment



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 Network Engineer Engineering / Architecture 8/29/2016 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: TC-0710
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  QUALIFICATIONS:
- BA/BS degree or equivalent experience.
- 7-10 years of experience
- Expert knowledge of LAN/WAN systems, networks, and applications
- Experince with Cisco 6500, 3845, 3750, 3560, 2948
- CatOS and IOS configurations
- BGP, EIGRP, MPLS
- TACACS, Radius
- CiscoWorks, HP Openview
- Visio
- QoS, VoIP
- Redundant architectures
- Certifications: CCNP and/or CCVP and/or CCNA and/or CCIP
- Knowledge of T-1's, DS-3's, OC-3's
#LI-TH1


Description :  Senior Network Engineer

POSITION SUMMARY:
Under minimal direction, responsible for the engineering, configuration, installation, maintenance and upgrade of the wide area Voice/Data network (WAN). Provides the highest level of technical support to various departments and users with regards to the WAN. Serves as a liaison with vendors and other third party providers. Operates under minimal supervision, with wide latitude for independent judgment.

DUTIES AND RESPONSIBILITIES:
- Responsible for the implementation, testing and training of new communication projects and initiatives.
- Researches and proposes new technology initiatives
- Responsible for integrating business systems within the corporate information technology environment.
- Develops business cases for request for new or additional hardware or software.
- Coordinates with Management and Technology Managers/Engineers to resolve issues relating to security.
- Works with other IT staff in resolving issues relating to security
- Acts as a liaison with vendors and third party providers.



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 Hr Human Resources 8/29/2016 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: HR-0295
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  QUALIFICATIONS:

Graduates of Bachelor's Degree in psychology/Human Resources or related fields.
Recent experience working in Recruitment/ Human Resources.
Experience in interviewing large volumes of candidates required
Experience in presenting in front of large group is preferred.
Excellent interpersonall skills; flexible and able to multi-task

SKILLS:
Excellent oral, written and interpersonal communication skills.
Ability to meet hiring goals within a fast-paced environment.
Ability to maintain a positive attitude and professional image.
Proficiency in Microsoft Word, Excel and Outlook.



Description :  Talent Acquisition Specialist

DUTIES & RESPONSIBILITIES

Responsible for administration of the candidate process for all open Agent positions
Responsible for meeting weekly / monthly hiring goals.
Maintain spreadsheets for the hiring headcount as well as, all weekly/monthly recruiting reports.
Ensure internal and external candidates are interviewed for open positions promptly to meet hiring goals
Works on special projects, as requested. Other duties may be assigned.



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