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 Engineer Engineering / Architecture 5/22/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
REF NO: ENG-1290
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  UCCE Escalation Engineer

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Integrated Contact Solutions. We are a Cisco Gold Preferred partner and provider of VoIP UCCE solutions and services and attribute our success to our talented team of professionals who are passionate about the drive for results and providing our clients best in class service with Contact Center solutions. As part of our Managed Services, you will help drive, deliver and support our premier solutions and service offerings around complex, self-service, enterprise-level Contact Center technologies.

We are currently seeking an experienced Cisco Unified Communication / TelePresence Escalation Engineer. In this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco TelePresence and UC solutions involving the Unified Contact Center Enterprise product suite. You will leverage your knowledge and experience with problem resolution of Cisco TelePresence, IP/IVR systems, Cisco Call Managers, Cisco Unity, SIP and Voice Gateways including:

SIP, MGCP and H.323 protocols
Voice Gateway and Gatekeeper support and administration
ICM (IPCC, CVP and CTIOS) support and administration
IP Telephony Solution Design and support
Multiple end to end IP broadcast and streaming solutions

Preferred Technical skills and Experience:

2+ years of experience with TelePresence Management Suite Cisco CTS/CXS (Capture, Transform, and Share) and implementation / support of multiple end to end IP broadcast deployments.
2+ years configuring and supporting complex Cisco UC solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS)
Strong experience troubleshooting Cisco Routers and Switches (2600 and 3800 series)
Cisco CSS deployment and support experience
UCCE (IPCC) Enterprise script, design, deployment and/or support experience
H.323, SIP and/or MGCP deployment and support experience
Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols
Prior experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLANs, Bandwidth modeling] and VoIP infrastructures
Experience configuring and troubleshooting Voice Gateways/Gatekeepers
SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful
Cisco Emergency Responder (CER) a plus

Leadership & Certifications:
Cisco Certifications (i.e., CCT TelePresence, CCNA, CCNP, CCIE, etc.,)
Excellent documentation, presentation, and problem solving skills
Excellent communication skills and client-facing skills
Work and collaborate with project teams consisting of eLoyalty Professional Services staff, client
Provide mentoring and support to junior support staff members

 Sales Representative Sales 5/22/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
REF NO: SL-1362
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  A successful Inside Sales Representative will have a minimum of 1 year sales experience with a proven track record and a strong desire to exceed expectations and sales initiatives. Additionally you will need:
Ability to speak, read and write fluent English
Ability to speak, read and write fluent Spanish
High school diploma required; four year degree a plus
Exemplary communication skills and superior listening skills
Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment
Highly motivated and goal-oriented
Takes direction well while also demonstrating leadership capabilities
Creative decision making skills and proven ability to work independently
Strong attention to detail and follow-up skills
Knowledge of MS Excel and Office and basic use of voicemail and electronic mail systems

Responsibilities :  Job Responsibilities

In addition to demonstrating sales and business development expertise, our Inside Sales Representatives have additional responsibilities, including:
Contacting existing customers via telephone and email on a daily basis
Consulting with clients to provide the best solution for their business goal
Building customer relationships and managing accounts while increasing program revenue
Developing accounts and growing strategic relationships
Using existing client data to provide custom recommendations tailored to client goals
Processing orders set by the customer regularly
Other related duties as assigned.

Description :  Spanish-English Bilingual Inside Sales Representative - Representante de Ventas Bilinge Espaol - Ingls

TeleTech is offering you an astounding opportunity to represent an online Search Engine Giant. You will work as part of a team of top class sales professionals, growing and developing your extensive client base in an innovative and fast paced environment.

As an Inside Sales Representative, you will be part of an award-winning sales and business development team for one of the worlds fastest growing companies.

If you are fluent in English and Spanish, highly motivated, enthusiastic, and driven by results, this may just be the career youve been seeking. Our current staff has an average tenure of nearly double that seen in similar customer service environments. In other words... once you join, you'll find a home. Our employees say they particularly appreciate...

Sharing Technical & Computer Savvy Skills

Multicultural Team

Ability to immerse yourself and your family into an English-speaking environment,
while working closely with others with similar cultural backgrounds

Relocation Assistance

Benefits package

Having a successful sales track record while providing outstanding customer service and business development can be challenging, so we offer our Inside sales Representative a competitive salary and benefits package that includes:
Competitive annual base salary plus bonus based on performance
Excellent relocation package to assist you in moving to Dublin (Including flight assistance and 7 Nights hotel accommodation).
Continuous paid training on the latest technology
Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
Private Pension and Life assurance
On site canteen
2O annual leave days + 9 statutory days entitlement
Potential for rapid advancement in many fields, and throughout 17 countries!

 Insurance Sales Agent Customer Service/ Call Centre 5/22/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
REF NO: CS-176
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  Do you have the following?

I. A current Health Insurance License
II. Minimum six (6) months sales experience
III. A high school diploma or GED
IV. Authorized to work in the Unites States
V. Superior customer service skills
VI. A desire to help people prepare for their future health needs

Description :  Licensed Healthcare Insurance Sales Agents

Licensed Healthcare Insurance Sales Agent

TeleTech, the global leader in business process outsourcing (BPO), is currently hiring Licensed Healthcare Insurance Sales Agentsto support a nationally-recognized health insurance client.

TeleTech values your skills and expertise. We would like to partner with you in delivering superior customer service while addressing and providing solutions to peoples healthcare needs. Join our team of professional Licensed Healthcare Insurance Sales Agents and find growth in your career!

In this seasonal position, you will perform the following:

I. Assist Medicare-eligible individuals in selecting the right products and services for them
II. Answer questions related to coverage and annual changes on healthcare plans, pharmacy network, and drug formularies
III. Aid customers with enrollment
IV. Qualify customers for community meetings and in-home appointments

Once hired, TeleTech will provide a world-class training that will equip and help you successfully identify the best healthcare coverage available to your customers and their families.

Here at TeleTech, we provide our Licensed Agents with:

I. Competitive pay plus performance-based bonuses
II. Paid product knowledge and service training
III. Career advancement opportunities

 Sales Representative Sales 5/22/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
REF NO: SL-1509
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  We are Revana, a leader in outsourced sales and marketing solutions serving some of the worlds most prestigious brand names.
We are looking for aggressive - people to people- sales professionals to join our team. Successful candidates must be able to thrive in an environment that is fast paced, competitive, and constantly changing. You must be an individual who is driven by obtaining personal goals and a strong desire to be the best in your territory. Are you a motivated, entrepreneurial professional -- a problem solver who is ready to make an impact and ready for a job where you can have some fun too.
We are looking for sales professionals to join our team.

We are Revana, a leader in outsourced sales and marketing solutions serving some of the worlds most prestigious brand names. We are looking for aggressive - people to people- sales professionals to join our team. Successful candidates must be able to thrive in an environment that is fast paced, competitive, and constantly changing. You must be an individual who is driven by obtaining personal goal and a strong desire to be the best in your territory. Are you a motivated, entrepreneurial professional -- a problem solver who is ready to make an impact and ready for a job where you can have some fun too?

Supports all customers, partners & products in the small and medium enterprise space (less than 250 employee size).
Answers campaign specific inbound calls, emails and web requests and captures information in a sales database.
Assesses customer needs, sells solutions, and inquires if customers qualify for other products or opportunities.
Transfers customers to higher lever sales employees via phone or sales database if a new opportunity arises.
Provides overflow support to the lower level inside sales agents when needed.
Able to sell through customers, partners or partner sales representatives.
Prospects existing or new customers via cold calls and emails to create new opportunities.
Prioritizes work, works with limited guidance on projects within defined criteria and provides solutions to a diverse range of moderately complex projects.
The Inside Territory Account Manager works with limited guidance on projects within defined criteria and provides solutions to a diverse range of moderately complex projects.
What were looking for:
Motivation, Passion, and Integrity.

Those are just some of the attributes valued at Revana. Of course, there are some other requirements too. These include:
Three (3) or more years of sales (telesales preferred) experience required
Knowledge of telecommunications (hardware, software, service) strongly preferred.
Type a minimum of 30 words per min.
Exemplary communication skills to include written, verbal and presentation skills.
Self-starter with ability to meet deadlines in a high stress environment
Knowledge of current company software programs (Microsoft Office and Internet browsers), CRM or Salesforce tools preferred.
Bachelor's degree or equivalent combination of education and experience (2-3) years
Demonstrable success in previous sales roles
Becoming a Member of the Revana Team means:
Helping our Fortune 500 clients build their businesses
Nurturing existing business
Prospecting and developing accounts
Contacting new leads
Introducing customers to the best technology products and services provided by industry leaders
Building long-term customer relationships
What we offer:
Competitive salary + lucrative commission structure
Advancement and Career Opportunities (we promote from within whenever possible)
Award-winning Recognition and Incentive Program
Ongoing Training and Development
Discounts at many major retailers & restaurants
Casual dress code

 Sales Director Sales 5/22/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
REF NO: SL-1462
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Vice President, Sales - Cisco Contact Center Solutions

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech-enabled self service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

We are currently searching for an experienced VP of Business Development. As a VP of Business Development, you will be the primary sales channel for driving new business for eLoyaltys Contact Center Solutions business unit. You are expected to sell enterprise call routing, IVR/Speech self-service, web self-service, custom CTI desktop applications integration, advanced reporting, analytics and managed services solutions to large enterprise and mid-market organizations

We seek an individual who has experience selling to VP- and C-level executives across business, IT and Telecom in these organizations. As part of a team effort, you will lead the selling effort in all phases, from target account list management, through account planning, sales strategy development, high-, mid-, and low- funnel sales execution, deal closure and sales transition to our delivery teams. You will also contribute to account expansion and cross-sell of add-on solutions, together with other eLoyalty team members. This position requires a consultative sales-orientation, leadership and influence skills and high-energy. The ideal candidate mixes proven sales performance and execution with their ability as a strategic thinker who can define, lead and execute a disciplined sales process over time to maximize potential from sales efforts. Operating with a bookings target, this individual is tasked with ensuring the company achieves its revenue goals for his or her territory consistently.

Sales Strategy and Planning - develop and manage account plans and sales
strategies for Top 10 / Next 10 Target Accounts. Provide weekly feedback on
sales progress and alternative strategies. Engage with key vendor partners
and eLoyalty personnel as appropriate to develop and align on plans and
Sales Execution high-funnel presentations, requirements discovery, and
relationship building with customers at multiple levels and across all
functions. Effective qualification of deals to sell efficiently. Mid-funnel
detailed discovery, solution review development, value proposition definition,
customer workshops, executive briefings, and business case development to
instantiate key business and IT sponsors and budget owners (together with
relevant eLoyalty and Vendor partner personnel).

Experience we are seeking:
Be a proactive, influential driver of selling activity the Quarterback
Proven success selling Cisco Call Center solutions
Must be able to SELL; prospect, qualify, pursue, close, address objections and
understand our solutions offerings, services, and our vendor partners
Charisma, relationship energy
Leadership skills to influence clients and internal sales team members to think
and act strategically when qualifying opportunities, developing sales
positioning messages, key win themes, solution scope and phasing, and what
it will take to win deals
Driven, goal-oriented professional with mental toughness to weather the ups
and downs of long sales and business cycles.
Strategic thinker with outstanding communication skills; oral and written.
Attention to detail, self-motivated and leads a disciplined
sales process.
Demonstrated ability to work collaboratively as part of a team sales effort,
and to successfully operate in a flexible, virtual operating environment
Substantial work at home experience
Significant experience in professional services/consulting environments.
Proven track record as a successful sales executive.
The ability to effectively build relationships with all levels of the organization,
and to lead and influence across functions
Ability to travel up to 50%

 Sales Executive Sales 5/22/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
REF NO: SL-1502
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Additional requirements include:

1 year of sales experience required; retail sales experience acceptable
B2B sales experience, preferred
Exceptional written and verbal communication skills
High School or equivalent required; a college degree, a plus
Ability to navigate through several web applications simultaneously
Competency using MS Office Windows
TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment

Description :  Dynamic, verbally gifted, aggressive Business to Business Sales Professionals, here is your opportunity to reap the rewards of your customer service driven, results oriented approach! Warm Leads Provided! We are looking for fantastic people like you for our North Phoenix, AZ location! We are Revana, a leader in outsourced sales and marketing solutions serving some of the worlds most prestigious brand names. We are seeking Outbound B2B Sales Representatives.

This is an exciting and rewarding opportunity to help our Fortune 500 clients build their business. You will be supporting clients for our partners in many industries, such as telecommunications, media, retail, credit and financial services, technology, automotive, and shipping. Positions are available immediately. Walk-ins are welcome Monday to Friday, 9am-3pm and members of our Revana team will be available to administer candidate assessments and onsite interviews.

We offer the following to successful candidates:

Competitive salary + lucrative commission structure
Advancement and Career Opportunities
Award-winning Recognition and Incentive Program
Medical and Dental Insurance Programs
Tuition Reimbursement & Retirement Planning
Paid Time Off
Ongoing Training and Development
Discounts at many major retailers & restaurants
Casual dress code

We are a company filled with high energy people with a willingness to put the clients needs first. Our ideal candidate loves sales and marketing and is ready for the exciting, fast-paced career where you can go as far as your ambitions will take you. This is your opportunity to be rewarded for your motivation, passion, integrity and results.

Job Responsibilities

The B2B Sales Representative will be engaging in outbound sales, business development and marketing as you succeed in prospecting and developing

Additional responsibilities include:

Contacting new leads and nurturing existing customers
Introducing clients to the best technology products and services provided by industry leaders
Building long-term customer relationships

Job Requirements

The B2B Sales Representative must have a desire to meet revenues goals and have outstanding telephone etiquette.

 Desktop Support Tech Contract / Information Technology 5/22/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
REF NO: TC-0709
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Desktop Systems Engineer

For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.

Our capabilities include:
Design: Customer Strategy Services
Enable: Customer Technology Services
Manage: Customer Management Services
Grow: Customer Growth Services

Position Summary:
The Desktop Engineer is responsible for architecture, design, development and support of the Desktop Infrastructure across the Teletech Global Infrastructure.

The ideal candidate will also be able to efficiently ensure appropriate high availability and other performance considerations within our combined (virtual and physical) Desktop Technology Infrastructure, as well as oversight and support of desktop-specific systems and applications across multiple geographic locations.

Duties, Skills & Experience
Interface with internal, customer, and third-party teams for configuration, integration and deployment activities and projects
Design and optimization of both physical and virtual desktop technology solutions and supporting infrastructure
Hands-on installation, configuration and maintenance of Microsoft, VMWare and other desktop virtualization technologies and solutions from cradle to grave
Design and develop support tools, infrastructure monitoring capabilities, and automation of deployment/troubleshooting routines
Perform systems maintenance according to corporate, industry and vendor best practices
Perform standard technical changes and provide escalation support for complex technical issues per established methodologies
Develop script-based solutions utilizing Microsoft PowerShell and VBS scripting languages
Responsible for capacity, high availability and disaster recovery planning and support
Participate in Tier 3 on-call rotation
Participation in defining and/or optimizing standard operating procedures including, but not limited to, best practice security measures to protect the confidentiality, integrity and availability of customer data
Identify issues and risks and work towards timely resolutions
Requirements & Qualifications:
Demonstrated experience and knowledge of desktop engineering and management tools (SCCM, GPO Mgmt. Console, Quest Desktop Authority)
Experienced in the design and deployment of both physical and virtual desktops in an enterprise
2 years of expertise installing, configuring and maintaining Windows Server 2003/2008, VMware vSphere hypervisor, Hyper-V on blade and rack-mounted servers from Dell, HP, IBM, Cisco .
Current Microsoft Certified IT Professional or MCSE
Strong and demonstrated experience with automated deployment platforms and scripting (PowerShell, VBScript, etc.)
Detailed understanding of advanced Windows Services including: Terminal Services, IIS Server, Exchange
Innovative mindset to continuously improve processes and resolve difficult problems creatively
Experience troubleshooting technical issues in high-availability environments
Experience with ITIL concepts and processes (Incident, Change, Problem, etc.)
Experience in a service-driven industry
Experience supporting technology and customers in multiple time zones
BS or MS in Computer Science or related field
Demonstrated expertise in Active Directory and group policy management
Understanding of Shared Storage, Replication, load balancing, and LAN/WAN Technologies

 Telecom Senior Engineer Engineering / Architecture 5/22/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
REF NO: ENG-1291
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Telecommunications Engineer

Teletech Network Operations group is looking to add to their highly skilled team. We currently have a need for a Telecom Analyst- AVAYA with a strong background in AVAYA technologies. As a TeleTech Senior Analyst you will get to work on one of the largest and most diverse global networks. As one of Colorado's largest employers worldwide (over 60,000 employees currently), we can offer an unparalleled work experience.

Support and administration of the companys VoIP deployment, supporting applications and network hardware. This will includes AVAYA ACD, ESS, CMS, AES, hardware setup & testing and voice gateways.

Job Qualifications:
3+ years experience with CMS (both emulator and supervisor and some Unix experience a plus)
3+ years experience with PBX programming (vectors/VDNS)
3+ years experience with digital trunking (Cisco gateway experience a plus)
3+ years experience with AES servers and /MAPD connections
3+ years experience with a large scale VIOP network. (CLANs, Medpros, IPSI, regions)
3+ years experience with AVAYA hardware. (CLANs, Medpros, IPSI)
Self-motivated and able to accomplish tasks with minimal supervision
Excellent time management and ability to triage multiple, concurrent technical issues
Facilitate service and escalation with third party providers including (equipment and carriers)
Team motivated, especially when implementing new solutions and troubleshooting issues - the entire team must be able to work with other groups (network, telecom, systems) to build an environment or resolve an issue
Ability to communicate and interact with a variety of people at different levels (must have strong "people skills" to communicate basic non-technical concepts with end users, technical skills to communicate with engineering team, etc)
Ability to understand, troubleshoots, and resolves complex problems through collection and analysis of system log data.
AS in a computer-related field, Vendor certification classes, or equivalent experience with aptitude for certification in network administration
Excellent written and spoken communications skills

 Network Engineer Engineering / Architecture 5/22/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
REF NO: TC-0710
Education :  Bachelors Degree
Experience :  1 - 5 Years

- BA/BS degree or equivalent experience.
- 7-10 years of experience
- Expert knowledge of LAN/WAN systems, networks, and applications
- Experince with Cisco 6500, 3845, 3750, 3560, 2948
- CatOS and IOS configurations
- TACACS, Radius
- CiscoWorks, HP Openview
- Visio
- QoS, VoIP
- Redundant architectures
- Certifications: CCNP and/or CCVP and/or CCNA and/or CCIP
- Knowledge of T-1's, DS-3's, OC-3's

Description :  Senior Network Engineer

Under minimal direction, responsible for the engineering, configuration, installation, maintenance and upgrade of the wide area Voice/Data network (WAN). Provides the highest level of technical support to various departments and users with regards to the WAN. Serves as a liaison with vendors and other third party providers. Operates under minimal supervision, with wide latitude for independent judgment.

- Responsible for the implementation, testing and training of new communication projects and initiatives.
- Researches and proposes new technology initiatives
- Responsible for integrating business systems within the corporate information technology environment.
- Develops business cases for request for new or additional hardware or software.
- Coordinates with Management and Technology Managers/Engineers to resolve issues relating to security.
- Works with other IT staff in resolving issues relating to security
- Acts as a liaison with vendors and third party providers.

 Technical Support Staff Tech Contract / Information Technology 5/22/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
REF NO: TC-0711
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Technical Support Representative

At TeleTech, Customers are the life blood of our business. Understanding the importance of good customer service is essential for creating new customers, keeping loyal customers, and developing referrals for future customers. We strive to stay connected with our customers at all touch points, and to value their feedback in return. Without this ongoing connection, our business would fail.


Your role as a Technical Service Representative (TSR) is to provide technical support to customers by researching and answering their questions or troubleshooting their problems in relation to electronic devices, be it internet connection, mobile phones, computers/laptops or cable TV. You must be able to provide step-by-step solutions via phone or email, to ensure proper disposition of their concerns.

Provide answers to clients by identifying their problems; researching answers; and guiding them through corrective steps.
Improve system performance by identifying problems; recommending changes.
Working with field engineers to visit customers if the problem is more serious.
Utilize computer technology to handle high call volumes.
Logging and keeping records of customer queries.
Analyzing call logs so you can spot common trends and underlying problems.
Compile reports on overall customer satisfaction.
An ability to assess each customer IT knowledge levels.
Ability to deal with difficult callers being polite, have confidence, and use diplomacy in difficult situations.
Good analytical and problem solving skills - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Logical thinker.
Up-to-date technical knowledge.
Have in depth understanding of software and equipment being used by the customer.
Good interpersonal and customer care skills
Able to set priorities and multi‐task
Detail-oriented and customer-focused; Accurate records keeping.
Complete at least 2 years of college without back subjects
Excellent conversational English skills
Internet savvy and knowledge of MS Office applications
Previous customer service / technical support experience is a plus!

Competitive compensation package including regular performance bonuses
Medical and dental coverage plus life insurance options
Pharmacy, cellphone, transportation & rice benefits await those that qualify
TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life
Immerse in personal development programs and continued skill enhancement through online and proprietary TeleTech training curriculums
Engage with your colleagues and build friendships through exciting promotions, events and activities


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