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  Job Position Job Category Posted On Action
 Service Desk Professional Tech Contract / Information Technology 1/21/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0724
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Cisco Service Desk Associate

Are you a recent college graduate looking for a company that can help grow and develop your career in IT? We are looking for smart, self-driven, accountable, career-minded individuals that are eager to learn about Cisco products and our technology service offerings. This is a full-time, direct hire position that offers $15/hour to $16/hour and full comprehensive benefits!

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech-enabled self service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

We are currently hiring Cisco Service Desk Associates to work in a team environment in an external client facing capacity in support of eLoyaltys large enterprise customers. As part of the Service Desk team, you will be responsible for taking incoming calls and service requests from customers, documenting their requests in Service Now and escalating their requests to the appropriate internal Escalation Engineering teams for proper resolution.

Position responsibilities include:

Support of call center environments
Client connectivity / remote access tools
Desktop and server application support
Ability to work well within a team environment
Basic incident and change management
Direct customer contact through all communication methods
Skills requirements we are seeking:

Exceptional verbal and written communication skills
Prior customer service experience preferred
Experience working with MS Office Suite: Outlook, Word, Excel
Ability to multi-task, work in a fast-paced environment while managing changing priorities professionally
Ability to follow documented processes and methodologies
Interest in Cisco Voice and Data technology as a career
Preferred experience:

General helpdesk / NOC experience
Customer service experience
Cisco router/switch experience
ITIL knowledge
Service Now application experience

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 Other Management / Consulting 1/21/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: MGMT-0367
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Manager, Workforce Management

Workforce Management Manager

Workforce Management (WFM) Managers supervise the operational and fiscal activities of the Workforce Management department. They ensure accuracy of billing processes and procedures for all clients within the site. WFM Managers identify and report on account profitability opportunities and recommend strategies to improve processes. They maintain focus on operational effectiveness of the center and ensure that client requirements, service levels, and expectations are met. WFM Managers are held accountable for schedule adherence, service level, and absenteeism. They forecast and prepare for call volume, as well as monitor and report on in chair occupancy, average call handle time and other components of the overall work flow. WFM Managers may be directly involved in preparing plans and meeting with prospective clients. They develop and lead WFM team. WFM Managers oversee all aspects of the delivery of workforce management. Work daily to improve processes and performance that enhance bottom line results. Work closely with business partners and clients to resolve all related staffing and scheduling issues. Improve efficiency and accuracy of business process; create and implements process improvements. Manage the staff in accordance with company policies, procedures, and client service level metrics and expectations. Responsible for team engagement, leadership, performance management, coaching and talent development. WFM Managers adhere to TeleTech key performance objectives, indicators, metrics, and ratios ensuring maximum team performance. Create and maintain a positive work environment.

Key Performance Objectives
1. Achieve 100% accuracy and speed of delivery requirements. WFM Managers implement scheduling strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy and goals to the WFM team. Establish metrics for success, set clear daily staffing and scheduling priorities, and drive the team to meet goals. Understand the key business objectives, timeframes, and requirements associated with each workforce management goal. WFM Managers are expected to report daily center metrics on all projects, teams and associates performance to business partners. (Strategic thinking, project management, results orientation, business acumen, enthusiasm)
2. Manage day-to-day operations and deliverables. WFM Managers are responsible for keeping the forecasts updated considering variables that are not controllable. Ensure that WFM procedures are followed by WFM team. Deliver timely and efficient solutions to all workforce related requests. Employ effective organizational and time-management skills to deliver solutions to routine and emergency requests and general needs within established timelines. Ensure the WFM team is deployed/scheduled to meet site operational needs. Manage problem resolution as needed. Determine appropriate use of resources to meet goals and schedules. Manage regular preparation of relevant workforce management reports. (Problem solving, attention to detail, can-do attitude, persuasion and influence)
3. Improve the key success metrics associated with workforce management goals. These include: In-chair occupancy (IOCC %) and phone occupancy (POCC %) management Achieve client service level objectives Manage real time team to goals and objectives Ensure ongoing and clear communication between operations and client teams
WFM Managers gather information, analyze data, observe the WFM process, and lead the effort to consistently improve each workforce process and performance. This includes challenging every aspect of the processes. Recommended changes must be monitored and measured to ensure bottom-line impact to the process. (Data analysis, customer focus, ROI calculations, persuasion, problem solving, strategic thinking, achievement motivation)
4. Actively manage the staff, support, motivate and retain an outstanding WFM team. WFM Managers are responsible for mentoring, training, evaluating, and developing the WFM staff. Provide support, information and assistance. Help the staff to set realistic and measurable staffing and scheduling goals, and develop appropriate reward program as needed. Take responsibility for motivating and retaining an outstanding team. Provide coaching and development opportunities, and address performance issues as appropriate. Monitor progress towards goals to ensure client expectations and requirements are met. (Leadership, staff development, accountability, coaching, interviewing, motivation, resourcefulness, integrity)
5. Manage the communication. Maintain a positive, respectful and caring attitude. Communicate problems clearly and collaborate with business partners to ensure that workforce issues will be resolved quickly with a minimum long term impact. Offer clear and objective alternatives and work with the team to help implement solutions. Identify and communicate any potential staffing and scheduling problems or challenges as they surface. Communicate changes in priorities and direction of the goal or project to the staff. Provide robust, clear, and continual reporting to business partners. (Team work and collaboration, fairness, follow through, engagement, honesty, openness, directness, timeliness)
6. Escalate system level issues to the appropriate systems/IT support/vendor team. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via email or ticketing system to the appropriate team. Answer questions and assist in isolating the root cause of problems and testing solutions to ensure problems have been addressed. (Systems troubleshooting, sense of urgency, timeliness, analysis and problem solving)
7. Ensure compliance with TeleTechs processes and tools, system changes. Ensure compliance with TeleTechs internal policies and procedures and client requirements and expectations to prevent and/or minimize potential issues. Responsible for continuous improvement in the overall WFM processes. Provide immediate and direct feedback to the team to ensure full compliance with client and TeleTech requirements. Provide specific training and constructive feedback on all aspects of the process. Maintain confidentiality of sensitive data (Process understanding, attention to detail, process improvement, timeliness, accountability, judgment)

Basic Qualifications
Strong understanding of TeleTechs business, core values, and goals
Strong verbal and written communication skills
Ability to manage multiple, complex, on-going tasks and projects
Ability to lead and partner successfully with staff and chain of command
Proficient English, both written and verbal
Great interpersonal skills
Strong attention to detail and desire to optimize procedures
Proficient statistical analysis, computer, and software skills
Open, honest, and empathetic manner when dealing with people
Strong attention to detail and desire to follow procedures
High customer service orientation
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly
High level of integrity, honesty, and judgment
Reporting proficiency
Action Planning
Strong coaching skills

Preferred Qualifications
Knowledge of call center business
Call center experience
Six Sigma certifications


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 Other Management / Consulting 1/21/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: MGMT-0368
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Workforce Management Senior Specialist

Workforce Management (WFM) Sr. Specialists are accountable for scheduling, real time adherence, forecasting & analysis, reporting, shift bids, and managing agent staffing to client delivered volumes. They are responsible for presenting variety of daily, weekly, and monthly reports, from revenue reports for leadership to internal department reports on scheduling concerns. WFM Sr. Specialists ensure that policies for scheduling are followed. They provide recommendations (based on forecasting and trending analysis), on FTE hiring for various lines of business (LOBs), across sites as well as conduct head count production analysis. WFM Sr. Specialists are responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements. Responsibilities include: understanding the contractual parameters of the client; in-chair occupancy, average call handle time; tracking and trending call volume history; tracking associate absenteeism and other components of the overall work flow; provide, coordinate, analyze and consolidate all schedule adherence data in order to deliver processes and project work in a timely and accurate manner following company and client requirements and standards. WFM Sr. Specialists work closely on day-to-day basis with operations leadership influencing and providing recommendations based on agents performance reports in order to comply with financial requirements. WFM Sr. Specialists work closely with HC on scheduling and uploading employees to new hire trainings, nesting time, and transitioning from one line of business to another when needed. WFM Sr. Specialists are expected to have a thorough working knowledge of TeleTechs policies and procedures related to WFM duties and client specific requirements and expectations of service level.
Key Performance Objectives
1. Achieve 100% of accuracy and speed in delivery of requirements. WFM Sr. Specialists are given daily, weekly, and monthly tasks, which must be met on time. They provide support for real time monitoring for schedule adherence; forecasting and analysis. They monitor agents performance, provide advices/suggestions to Operations on metrics, schedules and shifts; work closely with them on action plans. WFM Sr. Specialists prepare production reports and data analysis for Operations, HC and WFM leadership. They are accountable for verification of schedule modifications based on various work flow components, such as associates breaks, lunches, time off, vacations, outages, etc. (Time management, achievement motivation, results orientation, efficiency, accountability, data analysis)
2. Learn key business objectives, timeframes, and requirements associated with each goal and task. Become a WFM process and system expert. This includes high level of knowledge of WFM practices and policies and having a thorough understanding of systems that support those functions, such as EWFM (Employee Work Force Management), Avaya, and other TeleTechs and client specific tools and systems. WFM Sr. Specialists are expected to be a POC (Point of Contact) for WFM tools and systems if issues arise. Adapt quickly to any changes in the process. Be able to troubleshoot and analyze staffing issues, and work closely with WFM to uncover and report issues that will impact WFM systems and processes. Understand the requirements for each task while strictly adhering to TeleTechs policies and client requirements/expectations. (Attention to detail and process, follow-through, technical knowledge, ability to learn, analysis)
3. Understand and improve the key success metrics associated with workforce management goals. These include:
IOCC% and POCC% management
Achieve client level service objectives
Manage staff to volumes and adjust accordingly
Schedule adherence
Outage management
WFM Sr. Specialists should gather information, analyze data, observe the process and participate in efforts to constantly look for opportunities to improve current process affecting schedule adherence and reporting and communicate their ideas to their managers regularly. (Observation, innovation, creativity, collaboration, communication)
4. Deliver consistent high quality customer service. Respond to all customer (internal/external) requests within the established time frames. Maintain a positive, respectful and caring attitude when working with others. Communicate scheduling and staffing problems clearly and reassure customers that issues will be resolved quickly and deliver with minimum long term impact. Proactively share all work force issues with management. Take personal responsibility for solving and finding solutions. WFM Sr. Specialists make data analysis based on clients requirements and work to address all clients needs based on metrics/staffing/revenue issues. (Customer focus, friendly, helpful, accountability, diplomacy, communication)
5. Escalate staffing issues as appropriate. Clearly identify work force issues including the scope of the problem and relative urgency. Provide clear documentation of the issue to the appropriate team. Answer questions and assist in isolating the root cause of problems. Participate in testing solutions to ensure problems have been resolved. (Analysis, problem solving, judgment, communication, system troubleshooting)
Basic Qualifications
Strong understanding of Teletechs business, core values, and goals
Strong interpersonal skills in dealing with a diverse population
High customer service orientation
High level of integrity, honesty, and judgment
Math/statistics and computer proficiency
Strong analytical skills
Ability to respect and ensure strict confidentiality of customer data.
Demonstrated multi-tasking capability and proven success in fast paced environment
Strong attention to detail and desire to follow procedures
Strong verbal and written communication skills
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly
Reporting
Preferred Qualifications
Knowledge of call center business
Call center experience


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 It Engineer Accounting / Finance 1/21/2017 [ APPLY NOW ]
logo_16993.gif GOPYRAMIDS INC
United Arab Emirates
REF NO: ACC-0430
 
Education :  Bachelors Degree
Experience :  Not Required

Skills :  
1. Knowledge of the bases of building and servicing of advanced IT and communication infrastructure of small and medium-size companies.
2. Skills of planning, installation and set-up of desktops and client system software, ability to handle debugging and troubleshooting.

Responsibilities :  1. IT user methodological support.
2. Technical support and maintenance of office hardware/software: desktop computer (including office, anti-virus and specialized client software), office equipment, audio-and video-complexes, office appliances (telephone, fax, etc.).
3. Operation of office engineering infrastructure.


Description :  
We are looking for an IT Service Engineer who will be responsible for Technical support and maintenance of office!


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 Cleaning Supervisor Construction / Facilities 1/21/2017 [ APPLY NOW ]
logo_17114.gif ICE CRYSTAL CLEANING SERVICES LLC
United Arab Emirates
REF NO: CST-0667
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  
English Skills, experience of cleaning
Responsibilities :  
1. Sweep and mop floors.
2. Steam-clean carpets.
3. Use cleaning solutions to remove stains and clean surfaces.
4. Mix various cleaning agents.
5. Clean windows, glass partitions, and mirrors, using soapy water or other cleaners
6. Dust furniture and scrub surfaces clean.
7. Apply wax to coat floors and buff.
8. Apply sealant to floors.
9. Clean and service restrooms with mops and disinfectants.


Description :  
Ice Crystal Cleaning Services LLC is looking for full time Female Filipino Cleaner Workers.

We Provide:
1. Salary - 1300 AED.
2. Food Allowance - 200 AED.
3. Visa.
4. Accommodation.
5. Transportation.
6. Health Insurance.
7. Bonuses.
8. Tips.
9. 30 Days paid leave after 1 year contract completion.
10. Home Ticket after 2 years contract completion.


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 Sales Executive Sales 1/21/2017 [ APPLY NOW ]
logo_17115.gif SWIN LIGHTING LLC
United Arab Emirates
REF NO: SL-1282
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  1. Presentation Skills.
2. Client Relationships.
3. Emphasizing Excellence.
4. Energy Level.
5. Prospecting Skills.
6. Meeting Sales Goals.
7. Creativity.
8. Sales Planning.
9. Motivation for Sales.

Responsibilities :  1. At least three years experience in sales. Experience in lighting industry is preferred.
2. Good command of Arabic & English.
3. Excellent communication & interpersonal skills.
4. Team player.


Description :  We are looking for a Sales Executive.

1. Build strong rapport with walk in customer.
2. Generate sales revenue and achieve monthly sales target.
3. Develop and maintain customer relationship.


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 Sales Retail 1/21/2017 [ APPLY NOW ]
logo_17115.gif SWIN LIGHTING LLC
United Arab Emirates
REF NO: RTL-0365
 
Education :  Diploma
Experience :  1 - 5 Years

Skills :  1. Presentation Skills.
2. Client Relationships.
3. Emphasizing Excellence.
4. Energy Level.
5. Prospecting Skills.
6. Meeting Sales Goals.
7. Creativity.
8. Sales Planning.
9. Motivation for Sales.

Responsibilities :  1. At least three years experience in sales. Experience in lighting industry is preferred.
2. Good command of Arabic & English.
3. Excellent communication & interpersonal skills.
4. Team player.


Description :  We are looking for a Sales Executive.

1. Build strong rapport with walk in customer.
2. Generate sales revenue and achieve monthly sales target.
3. Develop and maintain customer relationship.


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 Sales Retail 1/21/2017 [ APPLY NOW ]
logo_17115.gif SWIN LIGHTING LLC
United Arab Emirates
REF NO: RTL-0366
 
Education :  Diploma
Experience :  1 - 5 Years

Skills :  1. Presentation Skills.
2. Client Relationships.
3. Emphasizing Excellence.
4. Energy Level.
5. Prospecting Skills.
6. Meeting Sales Goals.
7. Creativity.
8. Sales Planning.
9. Motivation for Sales.

Responsibilities :  1. At least three years experience in sales. Experience in lighting industry is preferred.
2. Good command of Arabic & English.
3. Excellent communication & interpersonal skills.
4. Team player.


Description :  We are looking for a Sales Executive.

1. Build strong rapport with walk in customer.
2. Generate sales revenue and achieve monthly sales target.
3. Develop and maintain customer relationship.


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 Web Editor Arts / Entertainment 1/21/2017 [ APPLY NOW ]
logo_17220.gif SPARKINDUCE
United Arab Emirates
REF NO: ART-0103
 
Education :  Bachelors Degree
Experience :  Not Required
Responsibilities :  
1. Write articles on a daily or weekly basis.
2. Excellent writing skills.
3. Able to use WordPress or similar content management tool.
4. Able to produce timely, relevant content; minimum 500 words per post, original content.


Description :  
SparkInduce offers a wide span of services to business and individuals. SparkInduce Media runs many online magazines and websites.

We are currently searching for writers for our Online Magazine from all major Cities in India. You can publish the articles from your home at your own pace.


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 Web Editor Arts / Entertainment 1/21/2017 [ APPLY NOW ]
logo_17220.gif SPARKINDUCE
United Arab Emirates
REF NO: ART-0104
 
Education :  Bachelors Degree
Experience :  Not Required
Responsibilities :  
1. Write articles on a daily or weekly basis.
2. Excellent writing skills.
3. Able to use WordPress or similar content management tool.
4. Able to produce timely, relevant content; minimum 500 words per post, original content.


Description :  
SparkInduce offers a wide span of services to business and individuals. SparkInduce Media runs many online magazines and websites.

We are currently searching for writers for our Online Magazine. You can Publish the articles from your home at your own pace.


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