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  Job Position Job Category Posted On Action
 Insurance Sales Agent Sales 11/15/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: SL-1528
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Licensed Healthcare Insurance Sales Agent

TeleTech, the global leader in business process outsourcing (BPO), is currently hiring Licensed Healthcare Insurance Sales Agents to support a nationally-recognized health insurance client.

TeleTech values your skills and expertise. We would like to partner with you in delivering superior customer service while addressing and providing solutions to peoples healthcare needs. Join our team of professional Licensed Healthcare Insurance Sales Agents and find growth in your career!

In this seasonal position, you will perform the following:

Assist Medicare-eligible individuals in selecting the right products and services for them
Answer questions related to coverage and annual changes on healthcare plans, pharmacy network, and drug formularies
Aid customers with enrollment
Qualify customers for community meetings and in-home appointments

Once hired, TeleTech will provide a world-class training that will equip and help you successfully identify the best healthcare coverage available to your customers and their families.

Here at TeleTech, we provide our Licensed Agents with:

Competitive pay starting at $12/hour and advances to $13/hour in production plus performance-based bonuses
6 weeks of paid product knowledge and service training
Career advancement opportunities

On top of that, receive a $200* Sign-on Bonus when you get hired, plus $300 when you have completed your contract!

Do you have the following?

A current Health Insurance License
Minimum six (6) months sales experience
A high school diploma or GED
Authorized to work in the Unites States
Superior customer service skills
A desire to help people prepare for their future health needs

If you do, it is YOU TeleTech is looking for. Apply now at TeleTechJobs.com!

What to expect once you apply: After successfully completing the online application, please make your communication lines open and regularly check your emails for instructions.
TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.

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 Facilities Supervisor Construction / Facilities 11/15/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CST-0729
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  QUALIFICATIONS:

Must be able to effectively Communicate (oral and written) with all employees, contractors and vendors
Self-starter and team player
Must be organized and provide deliverables in support of project plans
Associates degree in project management, certificate in trade school or equivalent work experience related to project management, vendor management, facilities and/or maintenance
Understand and follow oral and written instructions
Ability to prioritize and manage multi-functional tasks
Ability to work effectively under pressure and against strict time constraints
Ability to use standard and non-standard power tools
Must be able to respond to emergency situations 24/7 with reliable transportation
Able to walk, bend, stoop, balance, crawl and reach for extended periods of time
PC and database applications for tracking work orders
Able to lift up to 100 pounds
Comfortable and able to work on a ladder of 20 feet
Able to work independently without direct supervision
Must have a valid Arkansas drivers license and reliable transportation 24/7
Willing and able to work extended hours and weekends as needed from time to time (rotating on-call duties)
Be familiar with and conform to all written operating procedures associated with building
Ensure cleanliness and appearance of all work areas
Always strive to deliver an exceptional customer experience


Description :  Facilities Specialist: Acts as a primary point of contact for day-to-day building maintenance and repairs and responds diligently to reported issues such as climate control, odors, smoke, spills, damage and repairs, etc. Ensure employee safety and protection of company assets with an exceptional customer service attitude at all times.



RESPONSIBILITIES:
Conduct daily building and grounds inspections with particular attention to life safety and efficient asset operation
Work on assigned service calls and ensures timely completion. Prioritizes projects and ensures all requests are accurately logged and closed in the ticketing database
Coordinate and assist with department and employee moves, adds and changes (M/A/Cs)
Monitor and conduct general maintenance on building systems and equipment. This involves replacement of consumable parts (light bulbs, filters, batteries, water closet maintenance, equipment lubrication, adjustments and cleaning)Perform minor plumbing repairs and basic electrical work as needed. Determine when an electrician and/or plumber is required (troubleshooting)
Also acts as a point of contact for emergency situations that affect the campus on a 24/7 basis (on call with reliable transportation).
Interact with and monitors performance of outsourced vendors and contractors to ensure work is completed according to specifications
Respond immediately to building emergencies 24/
Hang pictures and shelving as needed
Assist Facilities Team Manager with preparing annual maintenance budget
Solicit bids and quotes from vendors
Dismantle and install furniture
Transport goods and equipment as needed
Perform immediate cleaning duties as necessary to maintain a clean facility at all times
Perform other maintenance duties as assigned by Facilities Team Manager


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 Software Application Engineer Tech Contract / Information Technology 11/15/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Mexico
REF NO: TC-0635
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Technical aspects:
- Experience in Windows server products (Win2k and 2003, SQL Server), including remote administration, server building per spec and advanced functionality.
- Experience with troubleshooting application connectivity issues (LAN/WAN/Firewall, etc) required.
- Experience with Avaya/Cisco VoIP suite, including IP agent and IP softphone.
- Experience with both NICE and Witness quality recording products required.
- Experience with deploying and implementing NICE and Witness solutions a plus.
- Nice Supervision module experience, including use of the audit trail
- Understanding dynamic recording schedules and the effect on the servers
- Experience with an environment utilizing multiple QA solutions at the same time.
- Experience with SQL programming and the use of tools such as SQL Navigator and Toad
- Experience with Oracle 9.2 databases and 10.X client software
- Ability to add skills, switches, extensions, computers, CTI adapters in the administration modules of Nice or Witness servers.

Soft skills:
- Ability to communicate to both technical and non-technical audiences.
- Self-motivated and able to accomplish tasks with minimal supervision
- Excellent time management and ability to triage multiple, concurrent technical issues
- Strong ability to multi-task and maintain multiple projects at once
- Team motivated, especially when troubleshooting issues the entire team must be able to work with other groups (network, telecom, NT server team) to fix an issue, while avoiding finger pointing
- Ability to communicate and interact with a variety of people at different levels (must have strong people skills to communicate basic non-technical concepts with end users, technical skills to communicate with engineering team, etc)
- Ability to add skills, switches, extensions, computers, CTI adapters in the administration modules of Nice or Witness servers.
- Ability to explain dynamic schedules and the corresponding effect on the systems.


Education:
- BA or BS in a computer-related field, or equivalent experience with aptitude for certification in server administration
- Excellent written and spoken communications skills (English)
- Portuguese written/spoken skills a plus




Description :  Systems Software Engineer

The QA Systems Engineer is responsible for the deployment, support, troubleshooting, and upgrades to TeleTech QA applications (eyeQ360 TeleTechs Call Recording application) in a Tiered fashion. This requires technical and operational understanding of one or more of the following QA applications: Witness v6.x, NICE v8.8, 8.9, 9.x (Perform), EyeQ360 and/or similar call recording applications. This person should be familiar with call routing concepts as well as how QA systems interface with the Avaya/Cisco telephony switches. Familiarity with CTI such as Genesys, TSAPI, etc is a plus. This individual will be responsible for Tier 2 support and implementing call recording solutions, namely TeleTechs EyeQ360 Quality Monitoring Tool.
Require candidate with Witness, NICE, and other call center QA applications, and administration experience with Windows 2003/08 and Dell/ IBM hardware.
Position requires sharing on-call duties including carrying a pager on nights and weekends to respond to critical system problems.



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 Other Management / Consulting 11/15/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: MGMT-0226
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
Strong understanding of TeleTech's business, core values, and goals
Ability to lead and partner successfully with teams, management and client
Ability to manage multiple, complex, on‐going tasks and projects
High level of integrity, judgment and follow through
Strong coaching, people, and leadership skills
Strong attention to detail
Strong analytical, verbal and written communications skills
Data analysis skills
Proficient in Microsoft Office
Proficient in English, both written and verbal
Technology acumen and reporting
PreferredQualifications
Knowledge of call center business/BPO industry
Call center experience
Sales experience
Six Sigma


Description :  Senior Service Delivery Manager

Senior Service Delivery Managersadhere to TeleTech key performance objectives, indicators, metrics, and ratiosfor line(s) of business, and can step in for the service delivery director whennecessary. Support Service Delivery Manager and/or Service Delivery Director inmanaging overall goals and objectives maximizing resources for optimal metricsachievement, performance, and service level adherence. Have responsibility forone or more lines of business, assist with budgeting, leadership, engagement,performance management, communications, and development of team(s). Supportsite/client ramps, proper reporting and analysis for managing the operationsalong with representing and negotiating issues up and down chain of command.Utilize systems and procedures to improve the operating quality and efficiencyof the operations. Work daily to improve processes and performance that enhancebottom line results. Work closely with business partners and clients to resolveall related issues. Improves efficiency and accuracy of business processes andimplements improvements. Senior Service Delivery Managers are responsible forcommunicating and affirming directives and have functional expertise in areassuch as WFM, QA, Training and working knowledge of TA, HC, and Facilities.

Key Performance Objectives

1. Ensure 100% delivery of all SOWrequirements and goals for TeleTech and achievement of client revenue targets.Actively implement strategies and initiatives to enable thebusiness to achieve its objectives. Communicate the core strategy and goals tothe team. Establish metrics for success, set clear daily priorities, and drivethe team to meet goals. Understands the key business objectives, timeframes,and requirements associated with each goal. Include upselling/sales conversionmetrics. (Strategic thinking, project management, results orientation,business acumen, customer focus, achievement motivation)

2. Manage day-to-day operations anddeliverables. Deliver timely and efficientsolutions to all operations‐related requests. Employ effectiveorganizational and time‐management skills to deliver solutions to routine andemergency requests and general needs within established timelines. Attendoperations reviews and hold team meetings to review previous performance andfuture improvement planning to include action plans. Manage problem resolutionas needed. Determine appropriate use of resources to meet goals and schedules.Manage regular preparation of operations management reports; attend site andclient calls and meetings. (Problem solving, attention to detail, can‐do attitude, persuasion and influence, reporting)

3. Improve the key success metricsassociated with goals. These include:
Customer, Employee, and Client Satisfaction Scores
Client Service‐Level Goals
Monthly Revenue and Margin Goals
FCR - (First Call Resolution)
RPC - (Revenue Per Call)
Senior Service Delivery Managers areheld accountable for absenteeism, attrition, in‐chairoccupancy, reliability, schedule adherence, retention, and profitability. Theygather information, analyze data, observe the process, and lead the effort toconsistently improve processes and contractual performance metrics. Thisincludes challenging every aspect of the processes. Recommended changes must bemonitored and measured to ensure bottom‐lineimpact to the process. (Data analysis, customer focus, ROI calculations,persuasion, problem solving, strategic thinking, achievement motivation)

4. Drive client message, activelymanage the staff, support, motivate, and retain an outstanding team. Responsible for mentoring, training, evaluating, anddeveloping the staff. Previous experience working in similar environment withdemonstrated ability to train team members, in‐personor virtually, as called for. Tracks TTECH U completion rates. Provide support,information and assistance. Accountable for managing broader issues and torespond and manage issues as appropriate. Help the staff to set realistic andmeasurable goals, and develop reward program(s) as needed. Take responsibilityfor motivating and retaining an outstanding team. Provide coaching anddevelopment opportunities, and address performance issues as appropriate.Monitor progress towards goals. (Leadership, staff development,accountability, coaching, interviewing, motivation, resourcefulness, highintegrity)

5. Manage the communication. Maintain a positive, respectful, and caring attitude.Communicate problems clearly and collaborate with business partners to ensurethat issues will be resolved quickly with a minimum long term impact. Offerclear and objective alternatives, and work with the team to help implementsolutions. Identify and communicate any potential problems or challenges asthey surface. Communicate changes in priorities and direction of the goal orproject to the staff. (Team work and collaboration, fairness, followthrough, engagement, honesty, openness, directness, timeliness)

6. Escalate system level issues tothe appropriate systems/IT support/vendor team. Must be able to identify and set up ideal workspace per jobrequirements; this includes having access to the proper equipment required tofully perform job functions. Clearly identify and manage all system levelissues including the scope of problems and relative urgency. Manage cleardocumentation of problems via email or ticketing system to the appropriatesupport team. Assist as necessary in isolating the root cause of problems andimplementing solutions to ensure problems have been addressed. (Systemstroubleshooting, sense of urgency, timeliness, analysis, and problem solving)

7. Ensure compliance with TeleTech'sprocesses and tools, and manage system changes. Ensure compliance with federal and statelegislation/regulations and TeleTech's internal policies and procedures tounderstand, oversee, and prevent and/or minimize potential liability.Responsible for continuous improvement in the overall processes. Manage andprovide immediate and direct feedback to the team to ensure full compliance.Oversee training and constructive feedback on all aspects of the process.Maintain confidentiality of sensitive data (Process understanding, attentionto detail, process improvement, timeliness, accountability, judgment)


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 Customer Support Representative Customer Service/ Call Centre 11/15/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-140
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  What we're looking for:

Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

High School Diploma or equivalent
6 months or more of customer service experience
Competency using Microsoft Windows
Exceptional Communication & Verbal skills
Ability and desire to excel in a fast-paced work environment.

Are you ready to accept the challenge? Because TeleTech is ready for YOU!

Description :  Customer Service Representatives

TeleTech is looking for upbeat, friendly Customer Service Associates who are interested in joining our team in this new year.

If this describes you
Customer-service oriented
Outgoing & Kind
Passionate & Motivated
then, APPLY TODAY!

Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customer's needs first.

In this position, you'll be fielding questions from customers of Fortune 500 brands. You'll be assigned to an account and have full training on the product or service which you'll be assisting customers with. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them get the most out of their products or services.

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:

And here's the important stuff TeleTech provides our associates with:

Competitive Salary
Advancement and Career Opportunities
Retirement Savings
Employee Rewards and Discounts


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 Hr Manager (generalist) Human Resources 11/15/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: HR-0261
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Job Specifications:

Bachelors Degree in Business, HR, or related field preferred
5+ years in Talent Acquisition with progressive growth in a leadership capacity within highly dynamic environments overseeing professional recruitment efforts
Demonstrated success in managing people and projects to deliver results under tight deadlines
Experience with workforce planning principles, application and strategies
Experience with vendor management and cost saving initiatives
Knowledge of employment branding strategies and campaigns
Knowledge of and experience with the latest Talent Acquisition technology (Taleo, Oracle, Jive, LinkedIn, SEO, etc)
Knowledge of pre-hire selection assessments use, application and legal requirements
Knowledge of global relocation programs and policies

Description :  Recruiting Manager

ABOUT TELETECH

TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled services that puts customer engagement at the core of business success. The Company offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for Global 1000 clients and their customers. This holistic multichannel approach improves customer satisfaction, increases customer loyalty and drives long-term profitability and growth. From strategic consulting to operational execution, TeleTechs more than 41,000 employees support over 50 languages and deliver results for clients in the automotive, communications and media, financial services, government, healthcare, technology, transportation and retail industries.

Periodically, every company needs to survey the market, evaluate trends, and determine if their vision is aligned with the direction the market is moving. At TeleTech, we have the vision and are ready to bring it to life. The leader for our Professional Recruiting group supporting the Customer Care Services Segment will play an integral part of reshaping our brand while delivering value to match our customers expectations.

Consider becoming a part of the TeleTech team and find that innovative thinking and creative endeavors are a critical step to bringing our transformation to life. TeleTech will enable you to continually challenge yourself and your colleagues to create exciting, cutting-edge solutions that get noticedand deliver results.

Position Summary:

The Professional Recruiting Leader will be responsible for developing and managing a team of recruiters focused on the operations support and executive leadership positions within the customer care services segment. The role has broad responsibilities including oversight for business planning, client management, as well as process and technology optimization creating a business practice that delivers measurable value to the organization. This executive will report to the VP of Global Talent Acquisition and will be the primary interface with the functional leaders across the business segment to align recruitment processes to meet the staffing expectations for the business.

Duties and Responsibilities:

- Manage full life cycle recruitment of all management and support positions across all functional groups within the care services business segment.
- Maintain knowledge of recruitment best practices as well as technologies that enable continued process optimization and efficiency. Build/present business cases to executive leadership to acquire and integrate these solutions as appropriate
- Develops, evaluates, refines and establishes recruiting, interviewing, selection and placement processes to ensure that qualified applicants are hired for the organization.
- Apply a results-driven leadership approach built upon a foundation of objective data (e.g. positions filled, cost per hire, time to fill, interview to hire ratio, diversity, etc.).
- Oversees the development of TA marketing plans and sources of hire including employee referral, job boards, diversity outreach, schools and professional groups. Performs required analytics to continually determine successful sourcing vehicles.
- Leads partnership with HC management understanding and leveraging hiring trends, workforce plans and recruiting strategies to ensure staffing function meets the business needs.
- Interfaces with HC Management and unit Business Leaders to support process implementation and improvements in applicant screening, assessments, interviewing, onboarding, etc.
- Leads employment program initiatives from a recruitment perspective where necessary (internal movement, etc.).
- Stays abreast of changes in recruiting field, particularly centralized staffing.
- Support employer branding tactics specific to functional group.
- Maintenance of department budgets and manages forecast.

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 Other Tech Contract / Information Technology 11/15/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0671
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Key skill requirements
5 years of experience, proven track record and first-hand experience of Contact Center Operations and related technologies.
5 - 7 years of experience in a Professional Services environment
2 years experience implementing complex software applications in enterprise customer environments.
Bachelors degree (BS, BA), Computer Technology, related technical discipline, or equivalent professional technical experience.
Masters in Business Administration, preferred
PMP, Six Sigma, Lean Process or other methodology and Project Management Certification preferred.
Ability to identify services opportunities and gather relevant technical and business objective information to document, scope and price accordingly
Ability to lead a team to meet critical customer project deadlines
Demonstrated leadership qualities and self-sufficiency
Demonstrated ability to exercise sound business judgment to determine logical solutions to customer technical issues
Must have a passion for customer satisfaction and have the ability to manage customers needs and expectations
Should have excellent organizational, time management and customer relation/communication skills
Must be analytical and self motivated, demonstrate leadership qualities and self sufficiency, team oriented, enthusiastic and understand stress management.
Demonstrated knowledge and use of leading edge technology for communication and presentation to all audiences including C-level executives.
Ability to travel nationwide up to 25%

Description :  Engagement Manager - Professional Services

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech-enabled self service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

We are currently looking to hire Engagement Managers for our Consulting Services Practice who will work closely with our delivery project teams and business development teams. The Engagement Manager will embrace a systematic approach that initiates with the sales process and ends with the engagement signing, project initiating and project closing. Our ideal candidate will bring their technical solution knowledge, sales strategy knowledge and sales acumen to assist Sales Engineers with technical value positioning. Additionally, our ideal candidate will have intimate knowledge of professional services delivery methodologies and best practices and have the ability to write effective contracts that accommodate business, technical and legal requirements.

Key Responsibilities

Work with direct and indirect sales account teams and customers to position Professional Services and sell value proposition based on proven skills, industry experience and methodology.
Through discussions with the customer, gather business and technical requirements that will be considered when creating a delivery quote and proposal.
Initiate and assist with completing implementation quotes based on gathered requirements and discussions with the customer.
Transfer requirements and quotes into professional services statements of work defining effort and fees required to successfully deliver the required technology solution.
Present the scope to the customer highlighting the value proposition of the proposed solution including effort, timeline and pricing and negotiate to signature.
Work with internal workforce management team to secure resource plan based on estimated start/completion dates. Manage communication with the customer to ensure proper expectations are set regarding resource availability, start dates and customer resources required for success.
Upon statement of work signature, define an effective project charter for the implementation team.
Manage quarterly Statement of Work booking goals that contribute to revenue, operating margin and customer satisfaction.
Track pipeline opportunity forecasting by leveraging traditional forecasting disciplines.
Serve as an escalation point and provide oversight of projects to deliver on-time, within budget and high customer satisfaction. Monitor and Manage engagement success in the areas of resources, budget, timeline and customer health.
Engage and defend change management process.

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 Sales Manager Sales 11/15/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
United Kingdom
REF NO: SL-1431
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Job Requirements:

A successful Manager Sales Delivery will have a minimum of 2 years experience managing sales personnel in a quota based environment for a designated period of time. Additionally you will need:

Minimum Relevant Bachelors Degree or equivalent combination of education and/or work experience required.
Be capable of typing a minimum of 30 words per min.
Working Knowledge of Sales force, MS Excel, MS Access, MS PowerPoint, and MS Outlook.
Management and/or sales experience. Direct or Channel sales experience.
Outbound/Inbound telesales experience.
Ability to interact, learn and coach in a peer setting.
Understanding of the Internet and advertising terms
Ability to work independently with limited management supervision
Fluency in English and another European language is highly desirable.

Description :  Sales Manager

TeleTech is offering you an astounding opportunity to be part of a leading IT Giant on an exciting new project.
You will lead a team of Sales Reps with a focus on building new and existing customer relationships, increasing program revenue and improving current sales processes. You will manage the team to metrics and acceptable work quality measurements.


Job Responsibilities

Manage performance that meet or fail to meet the set standard for dialing and talk time. Responsible for meeting designated team metrics.
Managing your team to individual metrics via coaching, mentoring and counseling.
Evaluating the database and passing qualified leads to Marketing Campaign Analysis.
Supervise outbound sales personnel in the processing of orders that meet the requirements set by the client. Maintain integrity with team's management, ownership and account profile.
Maintain open lines of communications with specified client contacts for the purpose of strengthening and enhancing client relationship.
Other duties as assigned.



Benefits package
Having a successful sales track record while providing outstanding customer service and business development can be challenging, so we offer our Sales Mangers a competitive salary and a benefit package that includes:

Competitive annual base salary
Excellent relocation package to assist you in moving to Belfast (If applicable).
Continuous paid training on the latest technology
Private Health Insurance, Dental Plan and Eye Care Reimbursements
Private Pension and Life assurance
Childcare voucher scheme
25 days holiday entitlement + extra entitlements
Potential for rapid advancement in many fields, and throughout 17 countries!


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 Sales Manager Sales 11/14/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: SL-1522
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Sales Manager - Role and Responsibilities

Strategic Sales Leadership
Collaborate in defining sales strategies, testing initiatives and prioritizing product offerings to ensure the Scorecard group achieves annual revenue targets.
Scope of role includes but is not limited to: sales training and development of sales tools to help the operations team achieve their goals.
Sales leadership activities include: incentive compensation and other communications, rewards and recognition, goal setting, training, partnering with sales compliance to ensure standards are met, along with technology, marketing, decision management and program management liaison.
Serve as the key Sales contact for Site Directors in providing sales specific leadership and direction on a daily, weekly and monthly basis, participating as an active member on all critical initiatives. Examples of key initiatives may include: sales staffing optimization, AHT, scorecards, compliance, quality, sales training and expense reduction.
Proactive leadership initiating creative actions and strategies for driving improved sales results, revenue plan achievement and expense management.

Manage/Interface Sales Projects and Site Pilots
Manage sales project, product, and program implementation and communications to the scorecard group sites according to the project requirements.
Participate in the sales goal-setting process for the scorecard group.
Lead sales project efforts for new pilots or programs at a scorecard level and identify potential gaps across site and the sales operations organization.
Provide feedback and execute change management around sales improvement programs to meet performance targets across the scorecard group, including call guide enhancements, offer rate improvement strategies, training and coaching programs, contests, sales recognition programs and sales efficiency actions.
Serve as liaison between the Product Team and the National Sales team regarding strategic product changes.
Participate in the development of any training related material that deals with or is designed for assigned projects or pilots
Sales Management
Conduct focus groups as needed in order to determine operational needs that impact sales performance.
Hold monitoring session calibrations and work to identify improvement opportunities in the customer experience and sales process with emphasis on sales compliance.
Manage and develop Sales Performance Manager resource(s) and ensure proper allocation of resources to maximize sales performance.
Work with Sales Performance Manager to develop sales action plans (UM performance improvement support, training, workshops, labs and performance management strategies) to close performance gaps, and drive improved sales results.
Ongoing evaluation of sales training and development effectiveness within the new hire program, existing employees; partnering with Training to ensure the sales associates and managers have the appropriate tools in place to be most successful.

Effective Sales Compliance Leadership
Ensure sales compliance is a key component of all sales through effective partnership with Operations to develop and implement actions that lead to goal achievement.

Customer Experience Partnership
Partner with Operations to ensure that sales are integrated effectively within the Quality model for the scorecard group to ensure an optimal customer experience is created.
Actively participate on National, Legal and Compliance monitoring sessions and utilize feedback to create actions that continue to support the highest level of client experience.

Rewards & Recognition Program Management & Development
Manage the sales reward and recognition program at the scorecard level, creating a stimulating and motivating environment in support of sales.
Ensure adherence to the established rewards and recognition program guidelines, contest development, communications, expense management and audit control for scorecard group.


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 Other Management / Consulting 11/14/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0364
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Licensing Training Coach

Proctors study sessions on site with candidates that have completed the pre-licensing course off site.
Performs routineclerical duties, such as filing forms and other records from licensed agents and applicants.
Inputs data or correspondence from files as requested within an appropriate time frame.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
The pay rate for this position is $13/hr.

Key Performance Objectives:
Manage the communication
Maintain 100% accuracy of all training completion records and reports
Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
Learn key business objectives, timeframes, and requirements associated with each training goal and class
Understand and improve the key success metrics associated with each training goal
Deliver consistent customer service and communication
Basic Qualifications:

Strong understanding of TeleTech's business, core values, and goals
Must be Licensed to Sell Health Insurance in your Resident State
Must have previous experience with TeleTech working as a Licensed Health Insurance Agent.
Must be able to work Overtime as required.
Ability to lead and partner successfully with teams, management and client
High level of integrity, judgment and follow through
Strong attention to detail and desire to follow procedures
Strong analytical, verbal and written communications skills
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Reporting

TeleTech requires all employees hired in the United States to successfully pass a backgroundcheck and drug test as a condition of employment. TeleTech is an EqualOpportunity Employer.
Licensing Training Coaches

Proctors study sessions on site with candidates that have completed the pre-licensing course off site.
Performs routineclerical duties, such as filing forms and other records from licensed agents and applicants.
Inputs data or correspondence from files as requested within an appropriate time frame.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
The pay rate for this position is $13/hr.

Key Performance Objectives:
Manage the communication
Maintain 100% accuracy of all training completion records and reports
Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
Learn key business objectives, timeframes, and requirements associated with each training goal and class
Understand and improve the key success metrics associated with each training goal
Deliver consistent customer service and communication
Basic Qualifications:

Strong understanding of TeleTech's business, core values, and goals
Must be Licensed to Sell Health Insurance in your Resident State
Must have previous experience with TeleTech working as a Licensed Health Insurance Agent.
Must be able to work Overtime as required.
Ability to lead and partner successfully with teams, management and client
High level of integrity, judgment and follow through
Strong attention to detail and desire to follow procedures
Strong analytical, verbal and written communications skills
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Reporting

TeleTech requires all employees hired in the United States to successfully pass a backgroundcheck and drug test as a condition of employment. TeleTech is an EqualOpportunity Employer.
Licensing Training Coaches

Proctors study sessions on site with candidates that have completed the pre-licensing course off site.
Performs routineclerical duties, such as filing forms and other records from licensed agents and applicants.
Inputs data or correspondence from files as requested within an appropriate time frame.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
The pay rate for this position is $13/hr.

Key Performance Objectives:
Manage the communication
Maintain 100% accuracy of all training completion records and reports
Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
Learn key business objectives, timeframes, and requirements associated with each training goal and class
Understand and improve the key success metrics associated with each training goal
Deliver consistent customer service and communication
Basic Qualifications:

Strong understanding of TeleTech's business, core values, and goals
Must be Licensed to Sell Health Insurance in your Resident State
Must have previous experience with TeleTech working as a Licensed Health Insurance Agent.
Must be able to work Overtime as required.
Ability to lead and partner successfully with teams, management and client
High level of integrity, judgment and follow through
Strong attention to detail and desire to follow procedures
Strong analytical, verbal and written communications skills
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Reporting

TeleTech requires all employees hired in the United States to successfully pass a backgroundcheck and drug test as a condition of employment. TeleTech is an EqualOpportunity Employer.
Licensing Training Coaches

Proctors study sessions on site with candidates that have completed the pre-licensing course off site.
Performs routineclerical duties, such as filing forms and other records from licensed agents and applicants.
Inputs data or correspondence from files as requested within an appropriate time frame.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
The pay rate for this position is $13/hr.

Key Performance Objectives:
Manage the communication
Maintain 100% accuracy of all training completion records and reports
Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
Learn key business objectives, timeframes, and requirements associated with each training goal and class
Understand and improve the key success metrics associated with each training goal
Deliver consistent customer service and communication
Basic Qualifications:

Strong understanding of TeleTech's business, core values, and goals
Must be Licensed to Sell Health Insurance in your Resident State
Must have previous experience with TeleTech working as a Licensed Health Insurance Agent.
Must be able to work Overtime as required.
Ability to lead and partner successfully with teams, management and client
High level of integrity, judgment and follow through
Strong attention to detail and desire to follow procedures
Strong analytical, verbal and written communications skills
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Reporting



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