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  Job Position Job Category Posted On Action
 Sales Representative Sales 5/30/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: SL-1376
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  What were looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at Revana. Of course, there are some other requirements too. These include:
6 months experience required; retail sales acceptable
Call center experience preferred
Outstanding telephone and customer service etiquette
Exceptional written and verbal communication skills
High school or equivalent required; college degree a plus
Ability to navigate through several web applications simultaneously
Competency using Microsoft Windows

Responsibilities :  Becoming a Member of the Revana Team means:
Helping our Fortune 500 clients build their businesses
Nurturing existing business
Prospecting and developing accounts
Contacting new leads
Introducing customers to the best technology products and services provided by industry leaders
Building long-term customer relationships

What we offer:
Competitive salary + lucrative commission structure
Advancement and Career Opportunities (we promote from within whenever possible)
Award-winning Recognition and Incentive Program
Medical and Dental Insurance Programs
Tuition Reimbursement & Retirement Planning
Paid Time Off
Ongoing Training and Development
Discounts at many major retailers & restaurants
Casual dress code

Being a Revana Business Sales Representative can be an exciting, fast-paced career where you can go as far as your ambitions will take you. Revana is looking for people who LOVE making sales and business growth happen. We are a company filled with high energy people with a willingness to put the client's needs first.


Description :  Customer Service and Sales Representative

Sales at its finest.... Revana represents many of the world's top brand name companies. Want to give your career in sales a true kick start. This is the place.

We are looking for sales professionals to join our team.

You will receive warm leads and build your business base. Support customer of our client companies in many industries, such as telecommunications, media, retail, credit and financial services, and technology. Business-to-business professional sales.

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 Sales Representative Sales 5/30/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: SL-1377
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Job Requirements

The Business Sales Representative must have a desire to meet revenues goals and have outstanding telephone etiquette.

Additional requirements include:

1 year experience in any of the following: ( Retail management; B2B sales; Online Advertising such as SEO, SEM, PPC, or similar technology), or Marketing internship or Marketing education
Exceptional written and verbal communication skills
High School or equivalent required; a college degree, a plus
Ability to navigate through several web applications simultaneously
Competency using MS Office applications
TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment

Responsibilities :  Job Responsibilities

The Business Sales Representative will be engaging in outbound sales, business development and marketing as you succeed in prospecting and developing accounts.

Additional responsibilities include:

Contacting new leads and nurturing existing customers
Introducing clients to the best technology products and services provided by industry leaders
Building long-term customer relationships


Description :  Business Sales Representative (Outbound Sales for Largest Social Media Company)

Success oriented individuals; we are looking for fantastic people like you! Warm Leads Provided! We are Revana, a leader in outsourced sales and marketing solutions serving some of the worlds most prestigious brand names. We are seeking Business Sales Representatives.

This is an exciting and rewarding opportunity to help our Fortune 500 clients build their business. This position is for an outbound program supporting the largest social media company in the world. You will be contacting new leads and existing customers for the purpose of developing a buying relationship with them. Positions are available immediately. Walk-ins are welcome Monday to Friday, 9am-3pm and members of our Revana team will be available to administer candidate assessments and onsite interviews.

We offer the following to successful candidates:

Competitive salary + commission
Advancement and Career Opportunities
Award-winning Recognition and Incentive Program
Medical and Dental Insurance Programs
Tuition Reimbursement & Retirement Planning
Paid Time Off
Ongoing Training and Development
Discounts at many major retailers & restaurants
Casual dress code

We are a company filled with high energy people with a willingness to put the clients needs first. Our ideal candidate loves sales and marketing and is ready for the exciting, fast-paced career where you can go as far as your ambitions will take you.


Company Overview

TeleTech Holding, Inc is a leading global provider of data-driven, technology-enabled services that puts customer engagement at the core of business success. The Company offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for Global 1000 clients and their customers.

They are also our parent company. We are Revana, a leader in outsourced sales and marketing solutions. Our global team has a reputation for service excellence. We have the industrys most sophisticated marketing automation platform and sales analytics engines.

Our culture is fast-paced, high energy and customer service focused. Motivation, Passion and Integrity are just some of the attributes we value.


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 Customer Service Representative Customer Service/ Call Centre 5/30/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-110
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :   High School diploma or equivalent
Bilingual in Spanish
Customer service experience
Call center experience preferred
Competency using Windows
Well polished communication and verbal skills
Ability to multi-task, in a fast paced and vibrant work environment
Flexibility to work in a 24/7 environment will make you especially attractive to us
Ready to step up? Let's get started.


Description :  Bilingual Spanish/English Speaking Customer Service - Representante de Servicio al cliente Espaol / Ingls

Bilingual - Spanish Speaking Customer Service

Since 1982, TeleTech has grown to be a global leader in our field. We help the world's leading companies by providing exceptional service and support to their customers. Due to our continuing growth we are currently looking for enthusiastic people to join our team. If you are looking for the chance to grow your career with a leading global company then this is the opportunity for you!

Do you like making people smile?

To you, customer service is more than saying "have a nice day"; it's about making sure that your customer is happier at the end of the call than they were at the beginning. You take that responsibility very seriously. You are committed to providing the highest level of customer care by providing a prompt solution to their inquiries in a friendly and professional way.

Opportunity is Knocking. Answer the Door!

We have an amazing opportunity for you to provide best in class customer service and support for our clients. You will be on the front lines, and will be responsible for resolving customer inquiries on a daily basis. While you will be extensively trained you will not simply be repeating canned responses. Quite the contrary! You will be empowered to solve your customers' problems as you see fit, and to make decisions that you think serve the customer best. Your benchmarks for success will be your ability to solve the customers' issue in the first call and your success in building customer satisfaction and loyalty while keeping the customer informed of new products and services.

Who says Super Heroes can't be rewarded?

We know that the multitude of "thank you's" that you will receive on a daily basis do not pay the bills. That's why we also offer a highly competitive salary and a comprehensive benefits package, including:
Medical and dental
Tuition reimbursement
Paid vacation
401K
Discounts at many major retailers and restaurants
Working for TeleTech can be summed up in one word Opportunity. When you join our family you have the opportunity to do more, learn more, and be more than you ever thought possible. You will be part of one of the largest and fastest growing business process outsourcing companies in the world. You will learn what that is later, but the important thing to remember is that we're a people company, and as part of our family you will have the potential to take your career to exciting new places, because we will provide you with the training, support, and environment to succeed.

Mirror Mirror on the Wall, are You the Most Qualified One of All?



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 Sales Director Sales 5/30/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
Mexico
REF NO: SL-1378
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  What were looking for
Communication, Integrity, Trust, Passion. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:
BA/BS or equivalent experience
MBA preferred
Business and financial acumen
Demonstrated success in securing multi-year, multi-million dollar contracts, preferably in services
Proven track record of successfully identifying, mapping and building relationships across a pursuit in order to understand the influencers and key decision makers
Proven track record of successfully developing a contact strategy, generating leads, building relationships with new clients and breaking into new accounts in a manner that enables long term profitable growth
Proven and consistent track record of exceeding quotas consisting of annual sales and/or revenue objectives
Must possess the analytical skills necessary to understand client business needs and priorities in order to build winning solutions
Effective Leader, skilled at producing results and effectively working in a collaborative manner with cross functional teams. Demonstrated ability to drive the sales process while coordinating a large deal team and incorporating alliance partners as needed.
Proven success in the areas of Sales Pursuit Management, Deal Qualification, Competitive Strategy and Proposal Development, Pricing Strategy & Execution, and Negotiating to Close.
Excellent communication

Responsibilities :  What the role really does
Develop and execute effective sales strategies to secure new client accounts for TeleTech. Gain an in-depth understanding of the clients business and introduce solutions from TeleTechs collective portfolio to address current or anticipated needs. Demonstrated experience creating value for clients.
Understand client requirements and formulate persuasive win themes. Effectively demonstrate TeleTechs value proposition to the client and how our solutions address their business needs.
Develop and maintain deep and meaningful business relationships with senior level client executives. Maintain a position of trusted advisor by demonstrating a deep understanding of industry specific trends and how they translate into customer experience needs
Champion internal collaboration and coordinate resources necessary to execute on the identified client strategy. Lead teams through internal conflicts.
Support all stages of the sales process, maintaining sales control and ultimately achieving or exceeding identified sales targets. Skilled leader at breaking through internal conflicts and proactively navigating the clients buying process.
Follow through on initial wins with a new client, ensure a smooth transition into Operations, act as a steward for good business and grow the account.
Maintain accurate Account detail in CRM (Salesforce.com) including keeping client contacts up-to-date, activities, opportunities and documents relating to opportunities.


Description :  Vice President, Sales Executive
Mexico DF, Distrito Federal, Mexico MX

Sales Executive - Mexico
Our Focus
TeleTech is helping organizations transform the customer experience.
The world has changed. Disruptive technologies, social media, demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TeleTech leads the way.
We hire only first-class, highly qualified and passionate people to help us to build exceptional customer experiences.
What It Means to be in Business Development at TeleTech
The sales function at TeleTech requires special skills. This is not a transactional, but rather solution selling environment. Our client companies come to us because they have unique business problems and they are looking for a true partner solution. The sales cycle is long and complex, with a variety of intersections that could have lasting impacts on our ability to partner with a prospect or client company.
As a member of the sales team you will need to build relationships across all levels of an organization and be able to adjust your personal communication style to match. The business problems faced by our clients require detail analytical skills to be able to get to the heart of the concern. It requires the ability to navigate a clients organization and synchronize the execution of the solution.
TeleTechs entire suite of capabilities encompasses client solutions that can incorporate multiple touch points anywhere along the customer experience lifecycle. You need to both understand the clients need sand the root causes of the issues, and then incorporate just the right mix of the TeleTech integrated solutions to help our clients develop a better customer experience which ultimately leads to a stronger business.
How the Sales Executive Fits this Focus
The Sales Executives primary responsibility is to secure new clients for TeleTech. In this role, you will identify target accounts, effectively break into strategic pursuits, and capture new sales opportunities. The Sales Executive will tap into the breadth of TeleTechs collective portfolio, partnering with Product leads and internal support organizations, to sell TeleTechs full suite of integrated solutions.
Maintaining High Standards
Business development at TeleTech means developing meaningful business relationships that ultimately lead to better customer experiences for our clients consumers. Its about understanding a potential clients values, mission, industry, and unique value proposition; then building on that knowledge to formulate solutions that catapult that clients customer experiences to a new level.


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 Other Other 5/30/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
Mexico
REF NO: OTH-0629
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  QUALIFICATIONS

Educational Attainment:
MCSE highly regarded, BS Computer Science, software or equivalent production experience

Experience:
NICE Universe / eQuality Balance (WITNESS) / EyeQ360 administration desired but not required

Skills:
Strong understanding of Teletechs business, core values, and goals
Strong interpersonal skills in dealing with a diverse population
High customer service orientation
High level of integrity, honesty, and judgment
Math/statistics and computer proficiency
Proficient English and Portuguese, both written and verbal
Strong verbal and written communication skills
Ability to respect and ensure strict confidentiality of customer data.
Demonstrated multi-tasking capability and proven success in fast paced environment
Strong attention to detail and desire to follow procedures
Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), or ability to learn technology quickly
Reporting proficiency
Strong analytical skills

Desirable qualifications
Knowledge of call center business
Call center experience
DBA Certification
Other IT certification (CCNA, ITIL, VBA, etc.


Description :  Specialist, Quality Assurance
Mexico DF, Distrito Federal, Mexico MX


QUALITY SYSTEM ADMINISTRATOR/SPECIALIST

The Quality Systems Administrator is responsible for maintaining site / program quality recordings solutions and ensures that call / customer interaction recording requirements are met / complied with. The quality systems administrator resolves quality system issues from an end-user level up to the program level and fulfills these in a timely fashion.

MAIN RESPONSIBILITIES

Quality Systems Support
Installation and troubleshooting of Quality Systems / Quality Recording Solutions (NICE, EyeQ360, Witness)
Regular monitoring of quality systems to ensure functionality and compliance to customer interaction recording requirements of each program
Communicated systems outages and quickly acts for its resolution
Ensures prompt escalation of issues / outages to Corporate Quality as needed
Generates customer interaction recording reports and ensures accurate reporting of data from quality systems
Proactively arrests customer interaction recording issues

Implementation of System Changes
Facilitates program requirement changes in customer interactions recordings
Facilitates user profile configuration as needed
Ensures quality recording systems are updated on program changes / requirements modification
Creates / builds / recommends quality evaluation form and setup in quality recording system / quality recording solutions
Adjusts system schedules for recording generation as needed
Creates and updates access for quality system users

End-User Support
Identifies severity of problem / recording issue raised and resolve / act accordingly
Prioritization of issues and fast response time for resolution
Readily communicates system issues, steps for resolution and system status
Answers queries on end-user systems use
Resolves end-user immediate concerns
Does end-user training as well as basic NICE administrator training
Able to resolve issues on allotted / normal turntime

On Call System Support
Flexibility in working in a fast paced mission critical operations environment
Immediately resolves system issues that are program impacting
Willing to work in varied hours for systems training, support, maintenance, testing and troubleshooting

Client and Customer Satisfaction
Conducts oneself professionally to both internal and external customers
Reports to work on the schedule defined
Consistently communicates with internal and external customers for system updates
Centered on program / client requirement in facilitating job tasks and responsibilities


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 Account Executive Accounting / Finance 5/29/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: SL-1524
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you! This is an exciting opportunity with a leading sales organization, Revana, to promote Google products to small and medium-sized businesses.

Revana is currently seeking Account Executives to join our growing company in Tempe, Arizona. Grounded on Energy, Excellence, and Execution, Revana cultivates customer relationships by acquiring, retaining, and growing customers for our clients.

EDUCATION & EXPERIENCE

● 1-2 years sales or marketing experience with a proven record of achieving sales goals.
● Must be technically advanced with expertise in cloud-based services, social media, computers, mobile devices, and more importantly, how they all work together.
● Unbeatable communication skills, both oral and written.
● Approach solutions to complex challenges with an analytical and creative mindset.
● High school diploma or equivalent experience. College degree a plus.

PRINCIPAL DUTIES & RESPONSIBILITIES

As an Account Executive, your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your influencing and relationship-building skills, you provide exceptional client service, research, and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of your clients and understand how Googles range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

● Develop high-level relationships to serve as a trusted consultant with customers to optimize their advertising expenditures.
● Consistently deliver against assigned quota, while prioritizing and delivering outstanding customer sales experience to our customers.
● Drive revenue growth with existing clients and upsell additional products and platform features.
● Generate business plans to define your strategies and tactics.
● Understand and adapt to Google's ongoing product and technology developments.

PREFERRED QUALIFICATIONS

● Experience in an advertising sales, business development, and/or online media environment.
● College coursework in business, communications, or marketing principles.
● Knowledge of traditional and digital media and its competitive landscape.
● Understanding of unique challenges that small businesses face in marketing online.

BENEFITS

● Competitive salary and lucrative commission structure.
● Advancement and career opportunities.
● Award-winning recognition and incentive program.
● Medical and dental insurance programs.
● Tuition reimbursement and retirement planning.
● Paid time off.
● Ongoing training and development.
● Casual dress code.

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 Operations Manager Tech Contract / Information Technology 5/29/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0718
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Technical Operations Manager

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech-enabled self service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

As part of our Account Management team, you will help drive, deliver and support our premier solutions and service offerings around complex, self-service, enterprise-level Contact Center technologies. We currently have an opening for a Technical Operations Manager. In the role you will be responsible for managing the platform, operational relationships, operations related services, and on-going support of eLoyalty's contact center managed operations clients. You will function as a trusted advisor to eLoyalty's clients, and your responsibilities will include oversight of the managed technical operations, building and maintaining client relationships, ensuring client satisfaction, mitigating risks, and leading managed technical operations account expansion.

In addition, the Technical Operations Manager assures eLoyalty adherence with client regulations/policies (ITIL processes, Time reporting, Asset Management, Release Management, Security, etc.) The Ops Manager also manages internal and external communications regarding the client engagement. The Ops Manager ensures client satisfaction with eLoyalty Managed Services Offerings and facilitates the transition between project-related activities and Day-2 support. Finally, the Ops Manager participates in the management of the commercial aspects of the managed services engagement. This includes assisting with the creation of commercial documentation, requirements gathering and determination of effort.

Platform Operations Management
Management, trending and analysis of historical and existing support and change service requests
Prioritize work related to service requests for technical resources
Own completion of eLoyalty Change Management cycles and provide adequate visibility internally and externally
Review daily/weekly/monthly platform statistics related to stability and capacity
Develop Action plans to resolve stability or capacity issues
Coordinate Incident / Service Request resolution activities from initiation to root cause analysis between Service Desk, Level II/III and management resources
Ensure certification of technical plans for major implementations and projects
Continuous development and exhibition of platform knowledge and effective application to the client environment
Ensure eLoyalty adherence with client regulations/policies; i.e., Incident/Problem/Change/Release Management/ITIL, etc.,

Timely and Effective Management of internal and external Communications

Organize and Lead regular client Operational status reviews
Coordinate account activities and communications with eLoyalty Account Management Manage support interactions and communications with relevant vendors
Maintain positive and professional demeanor when communicating internally and externally
Build strong business relationships with all engagement stakeholders
Act as a mentor for internal resources to ensure highest level of customer satisfaction
Act as a trusted advisor for client contacts
Distribute and discuss client lessons learned discoveries


Ensure Client Satisfaction with eLoyalty Managed Services Operations

Proactive informal check with client on eLoyalty Managed Services performance
Ensure client issues thoroughly triaged and SLAs met
Conduct bi-annual client feedback discussion
Develop effective action plan to address negative client feedback and prevent recurrence of client issues
Communicate all client feedback to eLoyalty account management and staff
Management and assurance of escalations and timely and effective incident notifications
Drive the assurance of resource effort allocation to remain in alignment with client requirements
Arrange site visits with client to improve ICS/MS understanding of client mission

Ensure effective management of Commercial aspects

Assist eLoyalty account partners and Service Delivery Management with client interactions
Assist with the creation of SOWs, Change Requests, RFP responses and other contract documentation
Tracking Project run rates, hours utilization and ensure proper invoicing
Pre-Implementation requirements compilation, LOE and Resource Management for small projects
Obtain solid knowledge of eLoyalty Managed Services offerings
Provide formal account status and communication with eLoyalty Account Partner and Service Delivery Managers
Provide important client information to eLoyalty peers and management to facilitate good business decisions
Work with account partners to identify relationship expansion opportunities

Manage effective transition of Support Activities

Integrate with and provide feedback to improve eLoyalty delivery methods
Ensure requisite support reference documentation is created
Provide direction for client transition to new support model
Manage client expectations for daily support and ongoing projects
Manage engagement scope and responsibilities

Required Skills/Experience:
Technical Operations Management, preferred with Cisco UCCE platforms
Client management experience
Remote support experience
Strong consulting skills
Experience with direct management or delivery of Contact Center technology including voice and / or data network management and operations, computer telephony integration, ACD and IVR applications, and Customer Relationship Management applications.
Demonstrated ability to mentor others and manage technical support teams
Exceptional communication skills
A passion for partnering effectively with clients
Ability to travel up to 25%

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 Customer Service Manager Manufacturing / Operations 5/29/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
United Kingdom
REF NO: OPN-384
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Customer Service Team Leader

We currently have exciting Team Lead opportunities available for our new Global Telecommunications client, starting as early as 2nd July.

In this role you will be responsible for the day-to-day management, motivation & development of a team of Customer Service Representatives. You will be responsible for supporting the agents in achieving challenging goals and developing their knowledge and career within TeleTech. Team Leaders are also involved in the management of projects related to improving the efficiencies of the Contact Centre.
They will lead by example with a focus on ensuring a highly motivated team that consistently meets and exceeds targets and objectives.

Duties & Responsibilities
Develops team, including on-the-job training, motivation and coaching to reinforce required skills
Ensures schedules are managed efficiently and in a timely, cost effective and accurate manner
Reviews team performance and delivers monthly performance reviews
Coaches staff on performance management improvement
Deals with all disciplinary matters in a timely and effective manner, where directed, as provided for within the set company policies and procedures
Exhibits a thorough understanding of the project business and strategy
Ensures leadership and management of the team in a manner consistent with TeleTech's goals, values and objectives
Provides required direction to a team of Customer Service Representatives to ensure service coverage and quality contact objectives are consistently achieved
Essential Criteria
Proven experience in managing a team to achieve challenging targets and key performance indicators.
Strong experience in providing coaching and feedback.
Excellent interpersonal and communication skills to liaise with customers & team members.
Strong time management skills and the ability to prioritise a busy workload.
Strong understanding of computers and competent in the use of Windows based operating systems, drivers and software applications.
Strong customer focus and a proactive approach to continuous improvement of the customer experience.

Desirable Criteria
Team leader experience within a call centre
A recognized Management qualification would be an asset.
Experience of interacting with external clients and developing these relationships

Competitive Benefits Package
Competitive salary + bonuses
Health insurance, dental and eye care reimbursements
Private and pension plan Insurance
Up-to-date technology training
Relocation package
Childcare voucher scheme
On site canteen
29 days holiday entitlement + extra entitlement
Free Parking
Career Advancement

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 Customer Service Representative Customer Service/ Call Centre 5/29/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
United Kingdom
REF NO: CS-182
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  We currently have exciting Customer Service opportunities available for our new Global Telecommunications client, starting as early as 2nd July.

Position Description
This role is all about providing an excellent customer experience for a Global leader in Telecommunications, building customer rapport and thinking on your feet. We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills.
Previous experience in a similar customer service role would be beneficial. We are looking for applicants who are comfortable cross-training, have an assertive approach and enjoy multi- tasking. To succeed in this role you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers.

Main Duties and Responsibilities
In supporting the Client you will act as a Brand Ambassador and will be the first point of contact for our customers in responding to telephone and email queries. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore we will provide you with all the necessary tools, training and confidence needed to do a great job.

Skills and Specifications
Excellent people skills and the ability & interest to develop great relationships with our customers
Experience in telephonic and email customer service
Ideally proven experience in a customer service role
A positive attitude towards learning new tasks and undertaking any systems training, adapting to change and multi tasking
Experience of using databases
Essential Criteria:
Excellent Communication Skills and Telephone manner
Proven Customer Service experience
'Can do' attitude, initiative and genuine commitment to customer service
Desirable Criteria:
Call Centre experience
Competitive Benefits Package
Competitive salary + bonuses
Health insurance, dental and eye care reimbursements
Private and pension plan Insurance
Up-to-date technology training
Relocation package
Childcare voucher scheme
On site canteen
29 days holiday entitlement + extra entitlement
Free Parking
Career Advancement
About TeleTech
As a global leader in business process outsourcing, TeleTech helps organisations around the world grow, manage, and optimise their most valuable assets: customer relationships. With offices and operations in countries worldwide, TeleTech interacts every day with millions of customers just like you on behalf of leading Global 1000 companies and governmental agencies throughout North America, Asia Pacific, Europe, Africa, and Latin America.

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 Advertising Executive Sales 5/29/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: SL-1524
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Advertising Sales Consultant

We are Revana, a leader in outsourced sales and marketing solutions serving some of the worlds most prestigious brand names.
We are looking for aggressive - people to people- sales professionals to join our team. Successful candidates must be able to thrive in an environment that is fast paced, competitive, and constantly changing. You must be an individual who is driven by obtaining personal goals and a strong desire to be the best in your territory. Are you a motivated, entrepreneurial professional -- a problem solver who is ready to make an impact and ready for a job where you can have some fun too.

So, what will you actually be doing?
Providing Service Providers (small to medium size businesses) with estimates of advertising products and services - to include building competitive packages and solutions.
Calling eligible service providers in an outbound call center environment and keeping clients current on information related to advertising.
Cultivating relationships via phone and written email correspondence, while overcoming ongoing objections.
Processing correspondence and paperwork related to accounts.
Informing customers of available options for advertisement artwork.
Preparing promotional plans, sales literature, media kits and sales contracts.
Recommending advertising solutions based on Service Provider needs.
Performing related duties as required or assigned.
Achieving sales targets.
Introducing Service Providers to programs such as e-commerce
Maintaining your pipeline and activities thru SalesForce/CRM.
What were looking for?
Possession of high school diploma required, Bachelors degree in sales, communications, business or related field strongly preferred.
1+ years of inside sales or call center experience.
3+ years of sales experience.
Knowledge of sales best practices and sales metrics required.
Strong computer skills required, particularly in internet and email.
Previous experience with CRM systems (preferably Salesforce.com) is a plus.
OK, I'm interested... But is it really the job for me?
To be a successful advertising sales consultant you'll need:
Good verbal and written communication skills.
Strong negotiation skills.
Confidence, tact, and a persuasive manner.
Good organizational and time management skills.
Good 'people skills', for working with a range of colleagues and clients.
A willingness to work long hours, often under pressure.
A professional manner.
Benefits:
Having a successful sales track record while providing outstanding customer service and business development can be challenging, so we offer our Inside sales Representative a competitive salary and benefits package that includes:
Earn an average of $12/hr*
Flexible schedules for employees working 30+ hours/week
Opportunities for career advancement
Award-winning Recognition and Incentive Program
Tuition Reimbursement
Medical, Dental and Vision Insurance
401(k) profit sharing
Medical Care Reimbursement Account
PTO and Holiday Pay
Accident and Accidental Death and Dismemberment (basic and supplemental)
Management and Leadership Training
Dependent Care Reimbursement Account
Disability (short term and/or long term)
Fast-paced team environment
Casual dress code

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