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  Job Position Job Category Posted On Action
 Customer Service Representative Sales 11/4/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: SL-1501
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  Sales at its finest.... Revana represents many of the world's top brand name companies. Want to give your career in sales a true kick start. This is the place.

We are looking for sales professionals to join our team.

You will receive warm leads and build your business base. Support customer of our client companies in many industries, such as telecommunications, media, retail, credit and financial services, and technology. Business-to-business professional sales.


What were looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at Revana. Of course, there are some other requirements too. These include:
6 months experience required; retail sales acceptable
Call center experience preferred
Outstanding telephone and customer service etiquette
Exceptional written and verbal communication skills
High school or equivalent required; college degree a plus
Ability to navigate through several web applications simultaneously
Competency using Microsoft Windows

Becoming a Member of the Revana Team means:
Helping our Fortune 500 clients build their businesses
Nurturing existing business
Prospecting and developing accounts
Contacting new leads
Introducing customers to the best technology products and services provided by industry leaders
Building long-term customer relationships

What we offer:
Competitive salary + lucrative commission structure
Advancement and Career Opportunities (we promote from within whenever possible)
Award-winning Recognition and Incentive Program
Medical and Dental Insurance Programs
Tuition Reimbursement & Retirement Planning
Paid Time Off
Ongoing Training and Development
Discounts at many major retailers & restaurants
Casual dress code

Being a Revana Business Sales Representative can be an exciting, fast-paced career where you can go as far as your ambitions will take you. Revana is looking for people who LOVE making sales and business growth happen. We are a company filled with high energy people with a willingness to put the client's needs first.


Are you ready to accept the challenge? Because Revana is ready for YOU!


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 Sales Executive Sales 11/4/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: SL-1502
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Additional requirements include:

1 year of sales experience required; retail sales experience acceptable
B2B sales experience, preferred
Exceptional written and verbal communication skills
High School or equivalent required; a college degree, a plus
Ability to navigate through several web applications simultaneously
Competency using MS Office Windows
TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment


Description :  Dynamic, verbally gifted, aggressive Business to Business Sales Professionals, here is your opportunity to reap the rewards of your customer service driven, results oriented approach! Warm Leads Provided! We are looking for fantastic people like you for our North Phoenix, AZ location! We are Revana, a leader in outsourced sales and marketing solutions serving some of the worlds most prestigious brand names. We are seeking Outbound B2B Sales Representatives.

This is an exciting and rewarding opportunity to help our Fortune 500 clients build their business. You will be supporting clients for our partners in many industries, such as telecommunications, media, retail, credit and financial services, technology, automotive, and shipping. Positions are available immediately. Walk-ins are welcome Monday to Friday, 9am-3pm and members of our Revana team will be available to administer candidate assessments and onsite interviews.

We offer the following to successful candidates:

Competitive salary + lucrative commission structure
Advancement and Career Opportunities
Award-winning Recognition and Incentive Program
Medical and Dental Insurance Programs
Tuition Reimbursement & Retirement Planning
Paid Time Off
Ongoing Training and Development
Discounts at many major retailers & restaurants
Casual dress code

We are a company filled with high energy people with a willingness to put the clients needs first. Our ideal candidate loves sales and marketing and is ready for the exciting, fast-paced career where you can go as far as your ambitions will take you. This is your opportunity to be rewarded for your motivation, passion, integrity and results.

Job Responsibilities

The B2B Sales Representative will be engaging in outbound sales, business development and marketing as you succeed in prospecting and developing
accounts.

Additional responsibilities include:

Contacting new leads and nurturing existing customers
Introducing clients to the best technology products and services provided by industry leaders
Building long-term customer relationships

Job Requirements

The B2B Sales Representative must have a desire to meet revenues goals and have outstanding telephone etiquette.



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 Engineer Engineering / Architecture 11/4/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: ENG-1290
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  UCCE Escalation Engineer

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Integrated Contact Solutions. We are a Cisco Gold Preferred partner and provider of VoIP UCCE solutions and services and attribute our success to our talented team of professionals who are passionate about the drive for results and providing our clients best in class service with Contact Center solutions. As part of our Managed Services, you will help drive, deliver and support our premier solutions and service offerings around complex, self-service, enterprise-level Contact Center technologies.

We are currently seeking an experienced Cisco Unified Communication / TelePresence Escalation Engineer. In this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco TelePresence and UC solutions involving the Unified Contact Center Enterprise product suite. You will leverage your knowledge and experience with problem resolution of Cisco TelePresence, IP/IVR systems, Cisco Call Managers, Cisco Unity, SIP and Voice Gateways including:

SIP, MGCP and H.323 protocols
Voice Gateway and Gatekeeper support and administration
ICM (IPCC, CVP and CTIOS) support and administration
IP Telephony Solution Design and support
Multiple end to end IP broadcast and streaming solutions

Preferred Technical skills and Experience:

2+ years of experience with TelePresence Management Suite Cisco CTS/CXS (Capture, Transform, and Share) and implementation / support of multiple end to end IP broadcast deployments.
2+ years configuring and supporting complex Cisco UC solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS)
Strong experience troubleshooting Cisco Routers and Switches (2600 and 3800 series)
Cisco CSS deployment and support experience
UCCE (IPCC) Enterprise script, design, deployment and/or support experience
H.323, SIP and/or MGCP deployment and support experience
Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols
Prior experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLANs, Bandwidth modeling] and VoIP infrastructures
Experience configuring and troubleshooting Voice Gateways/Gatekeepers
SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful
Cisco Emergency Responder (CER) a plus

Leadership & Certifications:
Cisco Certifications (i.e., CCT TelePresence, CCNA, CCNP, CCIE, etc.,)
Excellent documentation, presentation, and problem solving skills
Excellent communication skills and client-facing skills
Work and collaborate with project teams consisting of eLoyalty Professional Services staff, client
Provide mentoring and support to junior support staff members

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 Other Management / Consulting 11/4/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: MGMT-0352
 
Education :  Masters Degree
Experience :  5 - 10 Years

Skills :  What we're looking for

Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

Proven experience in managing a call center environment
Bachelor's degree or equivalent work experience
Exceptional English written and verbal communication skills
Strong general management knowledge including operations, human capital, facilities and financial management
Ability and desire to excel in a fast-paced work environment
Ability to lead and partner successfully with teams, management and client
Ability to manage multiple, complex, on‐going tasks and projects
High level of integrity, judgment and follow through
Strong coaching, people, and leadership skills
Strong attention to detail
Strong analytical, verbal and written communications skills
Data analysis skills
Proficient in Microsoft Office
Technology acumen and reporting

And some desirable experiences include:
Sales experience
Six sigma knowledge and/or certification


Description :  Associate Director, Customer Experience

Service Delivery Managers

TeleTech Service Delivery Managers play an integral part in support the company's core business. The Service Delivery Manager is responsible for managing the operations of the Service Delivery Center. This includes continuous improvement to operation and financial effectiveness, accountability for employee retention and employee satisfaction, and ensuring the key operational metrics for the program are met. We are looking for that elite team member to help lead our Customer Service oriented team.

What the role really involves

Ensure 100% delivery of all contractual and quality service goals, Actively implement strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy and goals to the team. Establish metrics for success, set clear daily priorities, and drive the team to meet goals. Understand the key business objectives, timeframes, and requirements associated with each goal and client requirements. Objectives may include up‐selling/sales conversion metrics. (Strategic thinking, project management, results orientation, business acumen, customer focus, achievement motivation)

Manage day‐to‐day operations and deliverables. Deliver timely and efficient solutions to all operations and client related requests. Employ effective organizational and time‐management skills to deliver solutions to routine and emergency requests and general needs within established timelines. Prepare for and attend operationsalreviews and hold team meetings to review previous performance and future improvement planning to include action plans. Manage problem resolution as needed. Determine appropriate use of resources to meet goals and schedules. Manage regular preparation of operations management reports; attend site and client calls and meetings. (Problem solving, attention to detail, can‐do attitude, persuasion and influence, reporting)

Improve the key success metrics associated with goals. These include:
o Customer Satisfaction Scores
o Service Level Goals
o Quality Goals
o FCR - (First Call Resolution)
o RPC ‐ (Revenue Per Call)
o Maintaining 80% Coaching Action Plan (CAP) utilization

Actively manage the staff, support, motivate and retain an outstanding team. Responsible for mentoring, training, evaluating, and developing the staff. Previous experience working in similar environment with demonstrated ability to train team members, in‐person or virtually, as called for. Take responsibility for creating a positive environment that supports the motivation and retention of an outstanding team. Provide coaching and development opportunities, and address performance issues as appropriate. Monitor progress towards goals. (Leadership, staff development, accountability, coaching, interviewing, motivation, resourcefulness, high integrity)

Manage the communication. Maintain a positive, respectful and caring attitude. Communicate problems clearly and collaborate with business partners to ensure that issues will be resolved quickly with a minimum long term impact. Offer clear and objective alternatives and work with the team to help implement solutions. Identify and communicate any potential problems or challenges as they surface. Communicate changes in priorities and direction of the goal or project to the staff. Daily communication with clients, effectively communicates action plans and inquiries from client. (Team work and collaboration, fairness, follow through, engagement, honesty, openness, directness, timeliness)

Escalate system level issues to the appropriate systems/IT support/vendor team. Must be able to identify and set up ideal workspace per job requirements; this includes having access to the proper equipment required to fully perform job functions. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via email or ticketing system to the appropriate team. Answer questions and assist in isolating the root cause of problems and testing solutions to ensure problems have been addressed. (Systems troubleshooting, sense of urgency, timeliness, analysis and problem solving)

Ensure compliance with TeleTech's processes and tools, system changes. Ensure compliance with federal and state legislation/regulations and TeleTech's internal policies and procedures to prevent and/or minimize potential liability. Responsible for continuous improvement in the overall processes. Provide immediate and direct feedback to the team to ensure full compliance. Provide specific training and constructive feedback on all aspects of specific processes. Maintain confidentiality of sensitive data (Process understanding, attention to detail, process improvement, timeliness, accountability, judgment)



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 Other Education / Training / Teaching 11/4/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: TRN-1296
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
Strong understanding of Teletech's business, core values, and goals
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
High level of integrity, honesty, and judgment
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Strong attention to detail and desire to follow procedures
Strong verbal and written communication skills
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Background in training and/or adult learning
Trainer Certification
Preferred Qualifications
Knowledge of call center business
Call center experience
Reporting


Description :  Trainer

Learning and Leadership Development Trainer

Learning and Leadership Development (L&LD) Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. L&LD Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards. L&LD Trainers are expected to have a thorough working knowledge of TeleTech's policies and procedures as well as client requirements related to training duties. L&LD Trainers are responsible for the overall outcome of new hires classes and client required trainings.

Key Performance Objectives

1. Achieve 100% of training completion goals. L&LD Trainers are responsible for facilitation of new hires classes, as well as all applicable client trainings. L&LD Trainers have daily, weekly, and monthly training goals, which must be achieved on time. L&LD Trainers prepare, monitor, update and share training reports. Provide support to associates if needed after the completion of training. (Time management, achievement motivation, results orientation, efficiency, accountability)

2. Learn key business objectives, timeframes, and requirements associated with each training goal and class. Have a high level of knowledge of training practices and policies and having a thorough understanding of systems that support those functions. Adapt quickly to any changes in the training process. Be able to troubleshoot and report issues that will impact Learning and Leadership Development department systems. Understand the requirements for each training/class while strictly adhering to TeleTech policies and client requirements. (Attention to detail and process, follow-through, technical knowledge, ability to learn)

3. Understand and improve the key success metrics associated with each training goal. These include:
Associate Performance 30 days post-training
Training Attrition
Training Satisfaction
ERGM
L&LD Trainers are held accountable for training completion. They keep track of training attendance. Accountable for employee satisfaction with training. L&LD Trainers schedule, prepare, and deliver training, as well as participate in efforts to constantly look for opportunities to improve current process and communicate their ideas to their team lead or manager regularly. (Innovation, creativity, collaboration, communication, achievement motivation)

4. Deliver consistent high quality customer service. Respond to all customer (internal/external) requests within the established time frames. Maintain a positive, respectful and caring attitude when working with others. Communicate problems clearly and reassures customers that issues will be resolved quickly and delivers with minimum long term impact. Proactively share all issues with management. Take personal responsibility for solving and finding solutions. (Customer focus, friendly, helpful, accountability, diplomacy, communication)

5. Escalate training issues as appropriate. Clearly identify issues including the scope of the problem and relative urgency. Provide clear documentation of the issue to the appropriate team. Answer questions and assist in isolating the root cause of problems. Participate in testing solutions to ensure problems have been resolved. (Analysis, problem solving, judgment, communication, system troubleshooting)



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 Supervisor Education / Training / Teaching 11/4/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: TRN-1297
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
Strong understanding of TeleTechs business, core values, and goals
Strong verbal and written communication skills
Ability to lead and partner successfully with staff and chain of command
Proficient English, both written and verbal
Great interpersonal skills
Open, honest, and empathetic manner when dealing with people
Strong attention to detail and desire to follow procedures
High customer service orientation
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
High level of integrity, honesty, and judgment
Ability to manage multiple, complex, on-going tasks and projects
Background in training and/or adult learning
Learning and Leadership Development Training Supervisor Performance Profile (Job code 23110) 3

Trainer certification
Strong coaching skills
Data analysis and reporting

Preferred Qualifications
Knowledge of call center business
Call center experience
Six Sigma


Description :  Supervisor, Learning & Development

Learning and Leadership Development Training Supervisor Performance Profile (Job code 23110) 1
Learning and Leadership Development Training Supervisor
Learning and Leadership Development (L&LD) Training Supervisors are responsible for a training teams performance, development, mentoring, and coaching to meet and continuously improve both TeleTech and client metrics. L&LD Training Supervisors focus on providing coaching, motivation and support to enhance the engagement and success of their team of training specialists in attaining targets and goals. L&LD Training Supervisors hold their team accountable for meeting all performance indicators/metrics using reporting tools and techniques specific to the training and client. L&LD Training Supervisors oversee and ensure completion of trainings for new hires and all applicable client trainings. They lead their staff in accordance with policies and procedures of TeleTech. Evaluate trainers, curriculum and processes. Recommend and coordinate needed changes based on process analysis. They are responsible for meeting team productivity and quality goals. Communicate with managers and other Team Leads.
Key Performance Objectives
1. Achieve 100% of training completion goals. This includes new hire and all applicable client trainings. Actively implement strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy and training goals to the team. Establish metrics for success, set clear daily priorities, and drive the team to meet training goals. Understand the key business objectives, timeframes, and requirements associated with each training goal. (Strategic planning, project management, results orientation, business acumen, strategic thinking, enthusiasm)

2. Manage day-to-day operations, processes, and reporting. Provide leadership, engagement, performance management, communication and development of direct reports. Schedule and coordinate new hires trainings and client trainings. Schedule and conduct regular staff meetings. Available for teams questions, issues. Ensure resolution of issues. Responsible for staff attendance, reliability, and schedule adherence. Responsible for reporting on training completion to a client and internal stakeholders. (Teamwork and collaboration, problem solving, accountability, people skills, results orientation, relationship building)

3. Improve the key success metrics associated with training goals. These include:
Associate Performance 30 days post-training
Training Attrition
Training Satisfaction
ERGM

Gather information, analyze data, observe trainings, and lead the effort to consistently improve each training and performance. This includes challenging every aspect of the processes. Measure attrition and absenteeism in new hire and client training classes and analyze the data. Achieve shrinkage goals by analyzing monthly shrinkage data. Make recommendations based on analysis. Recommended changes must be monitored and measured to ensure bottom-line Learning and Leadership Development Training Supervisor Performance Profile (Job code 23110) 2
impact to the process. (Data analysis, time management, problem solving, strategic thinking, achievement motivation)
4. Deliver excellent customer service and communication. Regular communication with the client and/or other organization stakeholders, getting updates on training requirements, time frames, and following up with training team to ensure compliance. Respond to all issues as appropriate. Maintain a positive, respectful and caring attitude. Communicate problems clearly and collaborate with training team and client that issues will be resolved quickly with a minimum of long term impact. Proactively share all issues with managers and other team leads as needed. Take personal responsibility for problems and solutions. (Communication, customer focus, helpful, conflict resolution, take ownership, enthusiasm)

5. Develop, coach, support, and evaluate the team. Responsible for development of training team as well as new hires. Establish realistic training goals and performance objectives. Provide feedback to staff. Hold team accountable for meeting all performance indicators/metrics, using reporting tools and techniques. Coach and provide career development advice to staff. (Coaching, achievement motivation, influence, communication, mentor, judgment, accountability)

6. Ensure team has tools, systems, and support needed to perform trainings. Escalate system level issues to the appropriate systems/IT support/ vendor team. Clearly identify all system-level errors including the scope of problems and relative urgency. Provide clear documentation of problems via e-mail or ticketing system to the appropriate team. Ensure that problems have been addressed. Coordinate and communicate with other departments to ensure the completion of trainings. (Problem solving, system troubleshooting, communication, reporting, attention to detail)



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 Hr Human Resources 11/4/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: HR-0295
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  QUALIFICATIONS:

Graduates of Bachelor's Degree in psychology/Human Resources or related fields.
Recent experience working in Recruitment/ Human Resources.
Experience in interviewing large volumes of candidates required
Experience in presenting in front of large group is preferred.
Excellent interpersonall skills; flexible and able to multi-task

SKILLS:
Excellent oral, written and interpersonal communication skills.
Ability to meet hiring goals within a fast-paced environment.
Ability to maintain a positive attitude and professional image.
Proficiency in Microsoft Word, Excel and Outlook.



Description :  Talent Acquisition Specialist

DUTIES & RESPONSIBILITIES

Responsible for administration of the candidate process for all open Agent positions
Responsible for meeting weekly / monthly hiring goals.
Maintain spreadsheets for the hiring headcount as well as, all weekly/monthly recruiting reports.
Ensure internal and external candidates are interviewed for open positions promptly to meet hiring goals
Works on special projects, as requested. Other duties may be assigned.



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 Customer Support Representative Customer Service/ Call Centre 11/4/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-175
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  Mirror Mirror on the Wall, are You the Most Qualified One of All?

While ultimately it will be your positive attitude and energy that help you succeed, there are a few things you need to get started:
High School diploma or equivalent
At least six months of customer service experience
Call center experience preferred
Competency using Windows
Well polished communication and verbal skills
Ability to multi-task, in a fast paced and vibrant work environment
Flexibility to work in a 24/7 environment will make you especially attractive to us


Description :  Do you like making people smile?

To you, customer service is more than saying "have a nice day"; it's about making sure that your customer is happier at the end of the call than they were at the beginning. You take that responsibility very seriously. You are committed to providing the highest level of customer care by providing a prompt solution to their inquiries in a friendly and professional way.

Opportunity is Knocking. Answer the Door!

We have an amazing opportunity for you to provide best in class customer service and support for our clients. You will be on the front lines, and will be responsible for resolving customer inquiries on a daily basis. While you will be extensively trained you will not simply be repeating canned responses. Quite the contrary! You will be empowered to solve your customers' problems as you see fit, and to make decisions that you think serve the customer best. Your benchmarks for success will be your ability to solve the customers' issue in the first call and your success in building customer satisfaction and loyalty while keeping the customer informed of new products and services.

Who says Super Heroes can't be rewarded?

We know that the multitude of "thank you's" that you will receive on a daily basis do not pay the bills. That's why we also offer a highly competitive salary and a comprehensive benefits package, including:
Medical and dental
Tuition reimbursement
Paid vacation
401K
Discounts at many major retailers and restaurants

Working for TeleTech can be summed up in one word Opportunity. When you join our family you have the opportunity to do more, learn more, and be more than you ever thought possible. You will be part of one of the largest and fastest growing business process outsourcing companies in the world. You will learn what that is later, but the important thing to remember is that we're a people company, and as part of our family you will have the potential to take your career to exciting new places, because we will provide you with the training, support, and environment to succeed.



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 Insurance Sales Agent Customer Service/ Call Centre 11/4/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-176
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  Do you have the following?

I. A current Health Insurance License
II. Minimum six (6) months sales experience
III. A high school diploma or GED
IV. Authorized to work in the Unites States
V. Superior customer service skills
VI. A desire to help people prepare for their future health needs


Description :  Licensed Healthcare Insurance Sales Agents

Licensed Healthcare Insurance Sales Agent

TeleTech, the global leader in business process outsourcing (BPO), is currently hiring Licensed Healthcare Insurance Sales Agentsto support a nationally-recognized health insurance client.

TeleTech values your skills and expertise. We would like to partner with you in delivering superior customer service while addressing and providing solutions to peoples healthcare needs. Join our team of professional Licensed Healthcare Insurance Sales Agents and find growth in your career!

In this seasonal position, you will perform the following:

I. Assist Medicare-eligible individuals in selecting the right products and services for them
II. Answer questions related to coverage and annual changes on healthcare plans, pharmacy network, and drug formularies
III. Aid customers with enrollment
IV. Qualify customers for community meetings and in-home appointments

Once hired, TeleTech will provide a world-class training that will equip and help you successfully identify the best healthcare coverage available to your customers and their families.

Here at TeleTech, we provide our Licensed Agents with:

I. Competitive pay plus performance-based bonuses
II. Paid product knowledge and service training
III. Career advancement opportunities




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 Designer Education / Training / Teaching 11/4/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: TRN-1298
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Preferred Qualifications
Background in training/teaching and/or adult learning
Knowledge of call center business
Call center experience
Experience using e-Learning software such as Captivate
Knowledge of Adobe Photoshop, Flash, HTML principles


Description :  Instructional Designer

Instructional Designer
Instructional Designers are responsible for translating internal and external customer needs into training and resources that will achieve maximum transfer of benefit at delivery, with measurable impact to quality and customer satisfaction. They design and develop training programs/materials using instructional and distribution methods, such as e-Learning, instructor-led or blended, that best suit the content and audience. Instructional Designers are expected to understand the big picture of call center performance requirements and design training to meet those needs. They work closely with other Instructional Designers including Lead Instructional Designers (IDs), Project Managers (PMs), Subject Matter Experts (SMEs), Media, Quality Assurance (QA), as well as Training Team and Design and Delivery Managers. Instructional Designers need to understand adult learning theory and curriculum design, and be able to apply instructional design process into specific projects. They are accountable for completing deliverables /projects on time, therefore need to be comfortable in a fast-paced, multi-tasked, high energy environment. Instructional Designers are expected to have a thorough working knowledge of TeleTechs policies and procedures related to Learning Design and Development Departments duties.

Key Performance Objectives
1. Achieve 100% completion of assigned projects/deliverables.
2. Learn key business objectives, timeframes, and requirements associated with each project and task.
3. Understand and improve the key success metrics associated with Learning Design and Development goals. These include: Revenue Generation through LDD Product and services 80% Customer Satisfaction of eLearning & ILT courses (measured through post event surveys) New Hire Performance
4. Deliver consistent high quality customer service.
5. Escalate department issues as appropriate.

Basic Qualifications
Strong understanding of Teletechs business, core values, and goals
Strong organizational skills and interpersonal skills in dealing with a diverse population
High customer service orientation
Strong attention to detail and desire to follow procedures
Knowledge of and practical application of Adult Learning Theory and instructional design principles
Excellent written and oral communication skills; strong technical writing skills
Ability to manage responsibilities and priorities in a fast-paced and time-critical environment
Strong Project Management skills
Excellent presentation/facilitation skills
Excellent computer skills in a Microsoft Office and ability to learn technology quickly
Demonstrated commitment to a teamwork environment



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