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  Job Position Job Category Posted On Action
 Technical Support Staff Tech Contract / Information Technology 5/29/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: TC-0708
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  BASIC QUALIFICATIONS:
Complete at least 2 years of college without back subjects
Excellent conversational English skills
Internet savvy and knowledge of MS Office applications
Previous customer service / technical support experience is a plus!
WHAT WE HAVE TO OFFER

Competitive compensation package including regular performance bonuses
Medical and dental coverage plus life insurance options
Pharmacy, cellphone, transportation & rice benefits await those that qualify
TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life
Immerse in personal development programs and continued skill enhancement through online and proprietary TeleTech training curriculums
Engage with your colleagues and build friendships through exciting promotions, events and activities


Description :  Technical Support Representative

At TeleTech, Customers are the life blood of our business. Understanding the importance of good customer service is essential for creating new customers, keeping loyal customers, and developing referrals for future customers. We strive to stay connected with our customers at all touch points, and to value their feedback in return. Without this ongoing connection, our business would fail.

JOB TITLE: TECHNICAL SERVICE REPRESENTATIVE (TSR)
THE ROLE:
Your role as a Technical Service Representative (TSR) is to provide technical support to customers by researching and answering their questions or troubleshooting their problems in relation to electronic devices, be it internet connection, mobile phones, computers/laptops or cable TV. You must be able to provide step-by-step solutions via phone or email, to ensure proper disposition of their concerns.
DUTIES AND RESPONSIBILITIES:
Provide answers to clients by identifying their problems; researching answers; and guiding them through corrective steps.
Improve system performance by identifying problems; recommending changes.
Working with field engineers to visit customers if the problem is more serious.
Utilize computer technology to handle high call volumes.
Logging and keeping records of customer queries.
Analyzing call logs so you can spot common trends and underlying problems.
Compile reports on overall customer satisfaction.
SKILLS & COMPETENCIES REQUIRED:
An ability to assess each customer IT knowledge levels.
Have native verbal and written communication skills in Japanese/ Korean/ Chinese.
Have Strong problem solving skills to diagnose and logically resolve customer problems using tools such as the Logitech knowledge base and publically available common knowledge sources, experience, good judgment, and acquired knowledge of Logitech products
Ability to deal with difficult callers being polite, have confidence, and use diplomacy in difficult situations.
Good analytical and problem solving skills - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Logical thinker.
Up-to-date technical knowledge.
Have in depth understanding of software and equipment being used by the customer.
Good interpersonal and customer care skills
Able to set priorities and multi‐task
Detail-oriented and customer-focused; Accurate records keeping.


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 Customer Care Customer Service/ Call Centre 5/29/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
United Kingdom
REF NO: CS-173
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  If you enjoy
Learning about new technologies
A dynamic work environment
Interacting with people and solving their problems
Continuous training for personal and professional growth
Gaining experience and pursuing a career

Then you're a perfect fit!

Position Description:

This role is all about providing an excellent customer experience for a Global leader in Telecommunications, building customer rapport and thinking on your feet.We are looking for dynamic and friendly candidates with a positive attitude and excellent interpersonal skills


The ideal candidate will be someone who has excellent attention to detail, communicates well verbally and in writing coupled with an excellent telephone manner. Previous experience in a similar customer service role would be beneficial. We are looking for applicants who are comfortable cross-training, have an assertive approach and enjoy multi- tasking. To succeed in this role you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers.



Main Duties and Responsibilities:

In supporting the Client you will act as a Brand Ambassador and will be the first point of contact for our customers in responding to telephone and email queries. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore we will provide you with all the necessary tools, training and confidence needed to do a great job.



Skills and Specifications:


Excellent people skills and the ability & interest to develop great relationships with our customers
Experience in telephonic and email customer service
Ideally proven experience in a customer service role
A positive attitude towards learning new tasks and undertaking any systems training, adapting to change and multi tasking
Experience of using databases





Essential Criteria:

Fluency in written and spoken English
Excellent Communication Skills and Telephone manner
Proven Customer Service experience
'Can do' attitude, initiative and genuine commitment to customer service


Desirable Criteria:

Call Centre experience



Competitive Benefits Package

Competitive salary + bonuses
Health insurance, dental and eye care reimbursements
Private and pension plan Insurance
Up-to-date technology training
Relocation package
Childcare voucher scheme
On site canteen
29 days holiday entitlement + extra entitlement
Free Parking
Career Advancement


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 Customer Support Representative Customer Service/ Call Centre 5/29/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-174
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customer's needs first.

In this position, you'll be fielding questions from customers of Fortune 500 brands. You'll be assigned to an account and have full training on the product or service which you'll be assisting customers with. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them get the most out of their products or services.

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:
And here's the important stuff TeleTech provides our associates with:

Competitive salary
Advancement and Career Opportunities


What we're looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

High School Diploma or equivalent
6 months or more of customer service experience
Competency using Microsoft Windows
Exceptional Communication & Verbal skills
Ability and desire to excel in a fast-paced work environment.

Are you ready to accept the challenge? Because TeleTech is ready for YOU!
Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customer's needs first.

In this position, you'll be fielding questions from customers of Fortune 500 brands. You'll be assigned to an account and have full training on the product or service which you'll be assisting customers with. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them get the most out of their products or services.

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:
And here's the important stuff TeleTech provides our associates with:

Competitive salary
Advancement and Career Opportunities


What we're looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

High School Diploma or equivalent
6 months or more of customer service experience
Competency using Microsoft Windows
Exceptional Communication & Verbal skills
Ability and desire to excel in a fast-paced work environment.

Are you ready to accept the challenge? Because TeleTech is ready for YOU!


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 Advocate Legal/Lawyers 5/29/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: LEG-084
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Employment Attorney

TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.


Position Summary:
In-house Employment Attorney to assist the VP, General Counsel, senior attorneys, HR and members of management by providing strategic employment advice on a range of topics relating to employment law. This includes performing legal research, identifying new or emerging areas of risk, and managing or providing support on specific legal topics. The position will report directly to the Chief Counsel of Labor and Employment, and will work closely with management across all departments within the company.


Essential Duties & Responsibilities:

Counsel and advise management regarding a broad range of employment matters including employment agreements, performance management, disputes, expatriate matters, terminations and hiring practices.
Advise and assist with restructurings, redundancies, and layoffs.
Manage regulatory investigations related to employment matters
Respond to administrative agencies such as the Equal Employment Opportunity Commission.
Provide legal advice and monitor compliance with employment laws and regulations.
Assist in the development of new policies and procedures, and providing updates and advice on policies.
Keep informed of new laws, regulations and industry trends that could affect the company and proactively make recommendations for changes to practices and policies.
Manage and direct the defense of employment litigation and claims against the company.
Formulate employment litigation strategies, including settlement and trial decisions.
Research and provide legal advice on diverse and complex federal, state and local laws
Provide training with HR and management on employment and labor related topics.



Job Specifications:

 5-7 years of litigation and employment law counseling experience
 Juris Doctorate from an accredited law school and member of the bar in good standing
 Knowledge and ability to provide prompt, practical counsel on aspects of employment law
 Ability to provide practical and creative solutions to employment issues while minimizing legal risk
 Ability to identify changes in law and ensure compliance, propose guideline and practice changes, and educate and train internal customers
 Demonstrate the ability to identify, define and analyze problems, establish decision making parameters, assess risks, recommend prompt, practical solutions, and influence stakeholders
 Strong verbal communication, writing, training, and team/interpersonal skills
 Strong business acumen, strategic thinker who can work on a team as well as independently
 Detail-oriented, organized, responsive and deadline-driven with proven experience in managing multiple high priority projects simultaneously



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 Senior Director Human Resources 5/29/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: HR-0294
 
Education :  Masters Degree
Experience :  5 - 10 Years

Description :  Senior Vice President, Human Capital- Care Services

The Senior Vice President, Human Capital- Care Services will provide enterprise wide strategic direction and execution of human capital strategies aligned with company and operational goals and objectives. This executive will lead a global team across multiple human capital disciplines supporting the BPO services business including; talent acquisition, learning and leadership development, performance analytics and human resources. The SVP, Human Capital-Care Services works very closely with the operational leadership team as a business consultant, focusing on a variety of organizational initiatives that drive value for the business. This position reports to TeleTechs COO/Executive Vice President, Operations.


Essential Duties & Responsibilities:

Analyze trends and leverage the power of data and analytics to develop solutions, programs and policies for the business
Consults on and resolves complex employee relations issues
Maintains knowledge of legal requirements related to day to day employee management across multiple geographies reducing risks and ensuring regulatory compliance in close partnership with the legal team as required
Works closely with the management and leadership team in the areas of employee engagement, retention, career pathing, performance management and leadership development
Provides policy guidance and interpretation
Review and direct compensation strategies for BPO delivery markets
Develop and manage departmental budget
Collaborate with global support groups i.e. benefits, payroll, workforce, finance and accounting teams to design and deliver services in support of the BPO segment
Oversee the effort to further establish culture and policy that attracts and retains the level of talent needed to move the company forward.
Manage global teams with high energy, integrity, and a roll up your sleeves work ethic through promoting and leading by TeleTechs values


Job Specifications:

BA/BS or equivalent experience
12+ years of progressive executive leadership experience overseeing large global teams
Extensive knowledge of global human capital business practices
Proven experience as a trusted business partner to senior executive leadership
Outstanding communication skills. Persuasive, credible, and able to build consensus
Broad business and financial understanding and demonstrated track record in budgeting, cost projection, and performance metrics. #LI-CB1



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 Recruiter Human Resources 5/29/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: HR-0280
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Corporate Recruiter

Duties and Responsibilities
This individual will perform full lifecycle recruiting and maintain excellent relations with different departments, hiring managers, candidates, agencies, associations and the community at-large.
Provides support and guidance to the TA organization through internal and external communications and back office duties. Assists the applicants or potentials to use HirePoint and provide pertinent information
Source, attract, screen, select and refer high performance talents to meet client requirements.
Present job opportunities to qualified candidates. Maintain excellent documentation with the company's on-line system.
Utilizes a variety of resources to generate candidate leads and a strong candidate pool, includes experience searching job boards on the Internet, networking within the community, prospecting, and cold-calling to increase available talent pool.
Works on special projects, as requested. Other duties may be assigned.
Qualifications
Graduate of any 4-year course.
Must have at least 6 months end-to-end recruiting experience in a call center or at least 1 year in a related field.
Excellent interpersonal, oral and written communication skills;
Computer literacy (word-processing, spreadsheet, and database applications); Reporting skills a plus.
Ability to exhibit maturity, professionalism and positive attitude at all times.
Ability to show resiliency to the ever changing needs of the business.
Must be able to maintain the strictest confidentiality.
Must be able to interact effectively with all internal departments and represent TeleTech in a professional manner; Presentation skills an advantage.
Time management and organizational skills.
Detail-oriented and self-motivated.
Targeted Selection certified a plus.
Knowledgeable in navigating, extracting reports through Taleo system a plus.


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 Desktop Publisher Tech Contract / Information Technology 5/29/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0697
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Cisco Desktop Developer -- Remote

CTIOS Desktop Developer

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech-enabled self service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

We are currently have an opening for an experienced Systems Software Principal Programmer, located anywhere in the US. Travel, up to 50%, will be required for this role. In this client facing role as a CTIOS Desktop Developer, you will build custom software solutions in Java and/or C# that add value to our Cisco Contact Center, CTI and Speech Solution offerings. The Developer may build custom CTIOS desktop software including complete agent desktops and screen pop connectors.

Responsibilities may include:
Taking user requirements and crafting working desktop implementations to include various custom features
Developing using Java and/or C# and SQL Server, working with Ciscos UCCE products
Configuring CAD (Cisco Agent Desktop) to meet customer desktop requirements

Skills and Experience:
Programming in C#, Java, .NET
Basic SQL query ability preferably including T-SQL
Web services integration
AXL programming and ICM configuration experience is desirable but not required.
Desirable packages including Cisco CTIOS, JSF, JBoss Portal, Quartz, Hibernate
Familiarity with AJAX techniques
Up to 50% travel will be required

We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery and satisfaction.

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 Account Manager Accounting / Finance 5/29/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
United Kingdom
REF NO: ACC-0504
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  German- English Inside Sales Account Manager

TeleTech has exciting new opportunities for sales professionals to represent our client-a leading Global innovator and provider of solutions for customer and team engagement.
As an Inside Sales Account Manager, you will support all customers, partners and products in the SMB space via inbound/outbound calls, email and web. You will assess customer needs, sell solutions, and enquire if customers qualify for other products or opportunities. This position requires the ability to sell through customers, partners or partner sales representatives
If you are fluent in English and German, highly motivated, enthusiastic, and driven by results, this may just be the career youve been seeking. Our current staff has an average tenure of nearly double that seen in similar client contact environments


Job Responsibilities
In addition to demonstrating sales and business development expertise, our Inside Sales Account Managers have additional responsibilities, including:
Contacting new and existing customers via telephone on a daily basis, identifying sales opportunities
Acquiring new clients in the SMB space
Consulting with clients to provide the best solution for their business goal
Building customer relationships and managing accounts while increasing program revenue
Developing accounts and growing strategic relationships
Using existing client data to provide custom recommendations tailored to client goals
Processing orders set by the customer regularly
Use a variety of tools including MS Excel, MS Word and MS PowerPoint to research, communicate and sell to the customer, and Program Management.
Other related duties as assigned.

Experience Requirements
2+ years of sales (telesales preferred) experience required
Familiarity with distribution operations, sales operations, marketing, business analysis, financial profit and loss experience strongly desired.
Knowledge of advertising and media sales preferred.
Exemplary communication skills to include written, verbal and presentation skills.
Self-starter with ability to meet deadlines in a high stress environment
Knowledge of current company software programs (Microsoft Office and Internet browsers), CRM or Salesforce tools preferred.
Demonstrable success in previous sales roles

Benefits package

Having a successful sales track record while providing outstanding customer service and business development can be challenging, so we offer our Inside sales Representative a competitive salary and benefits package that includes:
Competitive annual base salary plus bonus based on performance
Excellent relocation package to assist you in moving to Belfast (Including flight assistance and 7 Nights hotel accommodation).
Continuous paid training on the latest technology
Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
Private Pension and Life assurance
On site canteen
29 Annual leave days, increasing with service
Potential for rapid advancement in many fields, and throughout 17 countries!

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 Sales Representative Sales 5/29/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
Ireland
REF NO: SL-1485
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Inside Sales Representative

Are you a fan of Google? Do you love Google products? Are you passionate about the web and new technology?

TeleTech is offering you an astounding opportunity to represent Google, the online Search Engine Giant. You will be the first point of contact for our business clients, introducing Google for Work solutions. Working as part of a team of top class professionals, you will generate and develop leads and customer base, driving pipeline to the Sales team and providing superior customer service experience, in an innovative and fast paced environment.

As Google for Work Leads agent, you will be part of an award-winning sales and business development team for one of the worlds fastest growing companies.

If you are fluent in English, highly motivated, enthusiastic, and driven by results, this may just be the career youve been seeking. Our current staff has an average tenure of nearly double that seen in similar customer service environments. In other words... once you join, you'll find a home. Our employees say they particularly appreciate...


Sharing Technical & Computer Savvy Skills

Multicultural Team

Ability to immerse yourself and your family into an English-speaking environment,
while working closely with others with similar cultural backgrounds

Relocation Assistance


Job Responsibilities

In addition to demonstrating sales and customer service expertise, our Google Demand team Representatives have additional responsibilities, including:
Interacting with business customers via telephone, email and chat on a daily basis
Introducing Google for Work solutions to businesses across EMEA
Generating sales leads to bring on new business opportunities and drive pipeline
Helping clients learn about, engage with and implement Google business solutions
Building customer relationships while assisting with increasing program revenue
Other related duties as assigned.


Job Requirements

A successful Google for Work Lead agent will have a minimum of 1 year sales experience with a proven track record and a strong desire to exceed expectations and sales initiatives. Additionally you will need:

Ability to speak, read and write fluent English
Friendly and empathetic, really listens and understands the underlying needs of the business and can empathize with current business pains
Exemplary communication skills and superior listening skills
Self-starter who can meet deadlines and enjoys working in a competitive inside sales
environment
Highly motivated and goal-oriented
Takes direction well while also demonstrating leadership capabilities
Creative decision making skills and proven ability to work independently
Strong attention to detail and follow-up skills
Knowledge of MS Excel and Office and basic use of voicemail and electronic mail systems


Benefits package

Having a successful sales track record while providing outstanding customer service and business development can be challenging, so we offer our Inside sales Representative a competitive salary and benefits package that includes:

Competitive annual base salary plus bonus based on performance
Excellent relocation package to assist you in moving to Dublin (Including flight assistance and 7 Nights hotel accommodation).
Continuous paid training on the latest technology
Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
Private Pension and Life assurance
On site Kitchen
20 annual leave days + 9 statutory days entitlement
Potential for rapid advancement in many fields, and throughout 17 countries!

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 Training Manager Education / Training / Teaching 5/29/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TRN-1290
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Trainer - Sales Call Center

General Summary:
We are looking for outgoing - people to people- sales training professionals to join our team. Successful candidates must be able to thrive in an environment that requires a strong desire to teach sales professionals to be the best in their territory. To succeed you must be a person who thrives in a fast paced, competitive, constantly changing industry. You must be an individual who is driven by obtaining personal goals.

Under limited supervision and working with subject matter experts, this position is responsible for new hire training, assessing ongoing training needs, and delivering training to all levels of Revana employees to improve individual and team performance. Combining sales knowledge and adult learning theory, this position is responsible for fully owning training and consulting projects from concept to delivery and measurement.

Essential Duties & Responsibilities:
Provides consistent and uniform delivery of training and facilitation and testing for front-line sales employees, supervisors, and managers. Considered a "master trainer" and will excel in all delivery techniques and the application of adult learning theory. Responsible for consulting with staff on the quality of all classroom instruction delivered by the department.
Leads the initiative in determining needs assessment; conducting the assessment and interpreting the results. Consults with clients, Revana end users, staff, management, and executives.
Acts as a consultant on the quality and integrity of all curriculum produced by the department.
Acts as a sales coach after training to reinforce sales concepts and effective application of sales methods.
Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximize employee morale, productivity, and efficiency/effectiveness.
Other related duties as assigned.
Job Specifications:
Relevant Bachelor's Degree or equivalent combination of education and/or experience.
Excellent communication skills; both verbal and written.
Excellent project management skills.
Strong sales and sales training skills.
Strong presentation skills.
Strong interpersonal and management skills.
Self-motivated/goal and process oriented.
Ability to coach and motivate others.
Ability to deliver a training course and measure results.
Ability to work independently with limited management supervision
A minimum of 2 years sales experience or sales training experience in a call center environment.
A minimum of 2 years experience in training delivery and the application of adult learning techniques, preferably with a focus on skills development.

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