1. Ability to adhere to work schedules, as well as the flexibility to work overtime when needed.
2. Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
3. Demonstrating a positive/understanding attitude in the face of difficult or challenging customer interactions. Having the ability to multi-task with multiple contacts at the same time.
4. Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas.
5. Proactively and quickly making sense of complex customer issues; responding effectively to complex and ambiguous situations; communicating complicated information simply.
6. Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
7. Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
8. Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
9. Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.
10. Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable.
11. Proven track record solving complex customer problems utilizing deep customer empathy in conjunction with numerical, abstract and verbal reasoning skills.
