Seeking a Senior Technical Services Engineer to support iDirect’s (TAC) Technical Assistance Center. (location: Dubai)
The iDirect Global Technical Assistance Center team is looking for a Senior Technical Support professional who is ready for the challenges, the responsibilities, and the rewards that come with working in a fantastic, high-energy, fast-paced, work environment. The products being supported by this position is related to Satellite based IP transport systems. The system utilizes various technologies such as IP, Linux, MySQL database, RF Communications, and multiple advanced level proprietary protocols and technologies.
We are essential personnel working in a 7X24X365 environment providing technical support to a wide variety of large clients located globally. We work on site or remotely and provide fault isolation and problem resolution for complex problems that come directly from clients or are referred by other levels of technical support. This position will be based remotely in our Dubai Office Location.
The Senior Technical Services Engineer demonstrates VERY STRONG product knowledge in multiple areas and is able to transfer knowledge to team members in an effective way. Takes initiative to coach junior TAC Technical Services Engineers in product knowledge and best practice. Able to provide workarounds to customers and actively works with Engineering team to resolve bug-related issues. Conducts product installation and/or customer training at customer site.
