Telecommunications Senior Engineer
Key responsibilities:
1. Responsible for the implementation, testing and training of new communication projects
2. Engineer and implement peering for both customer and carrier facing SIP networks
3. Design and establish open architecture to support a multi-vendor and proprietary ACD integration strategy
4. Responsible for monitoring and capacity management of the enterprise SIP infrastructure
5. Researches new technologies in the areas of network convergence.
6. Contributes the development and manages the SIP / VoIP strategy
7. Responsible for creating and maintaining documentation for all assigned SIP/VoIP network designs.
8. Presents complex architecture to multiple levels within the organization from the executive level to highly technical professionals
9. Acts as a liaison with vendors and third party providers.
10. Provides escalated levels of troubleshooting and support the SIP/VoIP infrastructure
11. Capable of project managing complex technical projects, and communicating status to Customers.
12. Acts as an escalation point for Tier-2 service support issues
13. Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
14. Ability to work days, evenings, and weekends as required; 24x7 support.
15. Exceptional documentation and communication skills.
16. Other duties as assigned by management
