Systems Software Engineer
The QA Systems Engineer is responsible for the deployment, support, troubleshooting, and upgrades to TeleTech QA applications (eyeQ360 TeleTechs Call Recording application) in a Tiered fashion. This requires technical and operational understanding of one or more of the following QA applications: Witness v6.x, NICE v8.8, 8.9, 9.x (Perform), EyeQ360 and/or similar call recording applications. This person should be familiar with call routing concepts as well as how QA systems interface with the Avaya/Cisco telephony switches. Familiarity with CTI such as Genesys, TSAPI, etc is a plus. This individual will be responsible for Tier 2 support and implementing call recording solutions, namely TeleTechs EyeQ360 Quality Monitoring Tool.
Require candidate with Witness, NICE, and other call center QA applications, and administration experience with Windows 2003/08 and Dell/ IBM hardware.
Position requires sharing on-call duties including carrying a pager on nights and weekends to respond to critical system problems.
