IVR / CVP Developer
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive cloud and premised based solution offerings that include contact center, web and speech self-services. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.
We are looking for a Senior IVR Developer with skills in Advanced Speech Recognition IVR solutions, VoiceXML, grammar development, backend integration, and Java to join our growing CTI and Speech Solutions team. As an IVR Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in some implementation, design, development and heavy support, while interacting with the client facing teams and internal clients. You will work as part of a team located in the US that plays a key role in implementing solutions and delivering results.
In addition, the ideal candidate will have experience with:
Experience with Cisco CVP platform & CVP Studio including java development of custom elements
Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance OSR, Recognizer v9, RealSpeak 4.x, and Speechify
Nuance MRCP (SWMS or Nuance Speech Server) and Licensing components
Voice Biometrics and Nuance SpeechSecure and Verifier 4.0
IBM WVS
Implementing Natural Language applications and tools
Dictionary creation for ASR/TTS
SSML and tuning Text-To-Speech systems
VXML based IVR platforms such as CVP, GVP, AVP, Voxeo, and Voxify
Traditional IVR platforms such as Intervoice, Edify, or Nortel
Experience with web technology and application servers
Tomcat
WebSphere
IIS
Apache
WebLogic
Integration with back-end data systems and CTI
Cisco ICM, Genesys
Web Services, HTTP/XML
Database via SQL, JDBC/ADO.NET (MS SQL Server, Oracle, Informix)
CLEO / Legacy emulation (ex. 3270)
Fax
Reporting
Bilingual (Spanish) skills a plus
