Cisco Telecommunications UCCE Architect -- Remote
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive cloud and premised based solution offerings that include contact center, web and speech self-services. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.
We are looking for an experienced Cisco UCCE Telecommunications Architect to join our VoIP Professional Services team. You can reside anywhere in the US or Canada, but must be able to travel to client sites during the lifecycle of our client project. In this role you will be responsible for the technical leadership, architectural design, project management, and deployment of Cisco Unified Contact Center Enterprise solutions. If you have experience with multi-site configurations in a consulting or large system administration role, we want to talk to you!
Skills and experience we are seeking:
Cisco ICM Enterprise development and deployment experience
Cisco IP Dialer development experience
Cisco Email Manager development experience
Cisco Unity Architecture deployment and support preferred
CISCO IP-IVR Application Design, Development, and support
CISCO ICM Solution Architecture and Integration Design
CISCO ICM Script Design and Deployment
CISCO CVP Solution Architecture and Integration Design
CISCO CVP Application Design and Development
ICM Enterprise script, design, deployment experience
H.323, SIP and/or MGCP integration experience with UCCE Solutions
SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis
Multi-site configuration and hybrid of enterprise level IP and TDM environments
ITIL Framework awareness
Excellent written and verbal communication skills (technical documentation and client communication)
Ability to travel up to 50%. Will work from home/telecommute when not traveling to the client site.
