CUSTOMER INSIGHT LEAD
Telstra strives to serve and know its customers better than anyone else and is investing in key employees to lead our company in viewing the big picture through finding the relationships between disparate arenas such as trends, insights, patterns within or across data, and the role of influences/influencers on decision-making. We need customer-driven professionals whopossess an intuitive understanding of what its like to walk in the shoes ofthe customer, to see the world through their eyes, to feel the way theyexperience things.
This key role will lead the way indeveloping and implementing a methodology to understand the reasons whycustomers call Telstra while drawing insights about how better to deliver thoseneeds.
