At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of comprehensive technology enablement services that puts customer engagement at the core of business success. Founded in 1982 and headquartered in Englewood, CO, TeleTech offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for our Global 1000 clients and their customers.
We are currently searching for a Salesforce Helpdesk Associate to support our growing CRM / SalesForce Systems Integration Practice. The ideal candidate will be a self-starter with excellent communication skills and interpersonal skills with the ability to perform autonomously in a fast paced environment in support of our saleforce.com integration projects working with external clients. This role will work heavily with Management, Operations, Clients and other development teams to accomplish the goals for multiple implementations.
Role Responsibilities:
Perform data creation, administration and management
Maintain, administer and monitor user set-up, logins and password resets
Perform reporting, monitoring and support in a Helpdesk/Service Desk capacity
Provide service in accordance with Service Level Agreements
Participate in team meetings with management, operations, development teams and external clients
Attain quarterly and annual objectives assigned by management.
