CRM Project Management
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive technology-enabled services that puts customer engagement at the core of business success. Founded in 1982 and headquartered in Englewood, CO, TeleTech offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for our Global 1000 clients and their customers.
We are currently searching for a Project Manager to support our growing CRM / SalesForce Systems Integration Practice. The ideal candidate will be a strong performer in end to end CRM and Software Development implementation planning, project management, issue management and change management.
Responsibilities:
Monitor and review project progress and timelines. Identify and resolve issues to ensure project success. Adjust schedules and plans as needed.
Effectively communicate project expectations, project goals, scope, budget, resources, and timeline, and general project status with team members, project stakeholders, and sponsors.
Manage the overall customer relationship, have full command of the customer business model, and demonstrate respect and responsiveness to customer needs.
Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills
Be accountable for the creation of all project documentation, including functional and technical requirements gathering, and assist with deliverable creation as needed.
Ensure project deliverables are on time and on budget while meeting customer satisfaction expectations.
Adhere to and adopt standardized development lifecycle methodology for all projects. Provide thought leadership to improve upon and extend methodologies.
Facilitate review sessions with the client and project team.
Prepare user documentation and training documentation as necessary.
Leverage business knowledge and expertise to drive business process improvements.
Establish and maintain trusted advisor relationships with client project stakeholders.
Mentor less experienced members of the team, and contribute excellence in a highly collaborative, team-oriented environment.
