TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer experience business solutions. TeleTech offers an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions that build deep engagement between people and brands. This holistic, multichannel approach improves customer satisfaction, increases customer loyalty and drives long-term profitability and growth.
Our capabilities include:
Consulting: Using proprietary methodologies, we help you understand the economic value of an exceptional customer experience and build the roadmap to deliver it.
Technology: Technology has the power to give your customers what they want. A seamless experience. We provide the tools and best practices to deliver it anytime, anywhere and on any device.
Care Services: Every time a customer interacts with your company it is an opportunity to build long-term value and enhance your brand. We bring the people, processes and technology together to make sure you do.
Growth Services: Engagement is the path to revenue growth. We guide the way with analytics, technology and sales acumen.
Duties & Responsibilities will include:
Reporting to the SVP, Global Controller will establish and maintain all general accounting functions effectively, including all transactions related to costs and accruals, and will partner with our Philippines Accounting Center of Excellence with respect to the accounting shared services for the segment (e.g. Accounts Payable, Travel & Expense, Cash Management, Fixed Assets, etc.). Additionally, the Segment Controller will ensure adequate Sarbanes Oxley Compliance, internal controls, financial reporting, and accounting processes and systems, as well as support the segment business and operations leaders in understanding/analyzing financial results and assist, as needed, in the budgeting and forecasting process.
Provide all operational accounting support, close and application of TTEC accounting policies.
Support segment business and operations leaders in regards to understanding the financial results.
Responsible for final review of all contracts for revenue recognition compliance
Review Oracle for invoicing accuracy, set-up and transactional recognition
Review revenue account reconciliations for project-related accounts
Maintain (and / or develop) operational accounting process documentation.
Ensure adequate financial controls and reviews. Including SOX compliance.
Provide support and documentation for the year-end financial audit (and any statutory audits) with the Executive Director of Financial Reporting to ensure timetables are met, and follow up on any potential issues related to the operating segments.
Support business development and M&A activities with the SVP, Global Controller, Principal of Financial Reporting, and Director of Financial Integration which includes, but is not limited to, integration of operations, systems, policies and procedures, and internal reporting with the TeleTech Global Accounting model.
Support Executive Director of Financial Reporting and SVP, Global Controller for investor relations activities as it relates to the operating segment.
Review monthly financial performance and forecasts with the Segment Directors of accounting to ensure understanding of variances.
Follow up effectively on all internal audit reports related to the segment including attendance at the planning and closing meeting, developing responses to audit comments, and assuring that management action plans are implemented.
Support business and operations leaders and corporate management, as needed, in understanding / adherence to annual budgets or forecast.
Fully supports Company goals of continuous improvement and operational excellence at strategic and tactical levels including reviewing areas of responsibility for improvement opportunities to initiate projects or communicate ideas to management as well as active participation on project teams.
Develop and monitor productivity metrics as an important element of KPIs to track and analyze.
Any additional responsibilities or tasks as assigned.
