Cisco Desktop Developer -- Remote
CTIOS Desktop Developer
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech-enabled self service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.
We are currently have an opening for an experienced Systems Software Principal Programmer, located anywhere in the US. Travel, up to 50%, will be required for this role. In this client facing role as a CTIOS Desktop Developer, you will build custom software solutions in Java and/or C# that add value to our Cisco Contact Center, CTI and Speech Solution offerings. The Developer may build custom CTIOS desktop software including complete agent desktops and screen pop connectors.
Responsibilities may include:
Taking user requirements and crafting working desktop implementations to include various custom features
Developing using Java and/or C# and SQL Server, working with Ciscos UCCE products
Configuring CAD (Cisco Agent Desktop) to meet customer desktop requirements
Skills and Experience:
Programming in C#, Java, .NET
Basic SQL query ability preferably including T-SQL
Web services integration
AXL programming and ICM configuration experience is desirable but not required.
Desirable packages including Cisco CTIOS, JSF, JBoss Portal, Quartz, Hibernate
Familiarity with AJAX techniques
Up to 50% travel will be required
We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery and satisfaction.
