Segment Accounting Director - CMS/CGS
Location: Englewood, Colorado
Attract, develop & engage a world-class workforce
TeleTech is an organization that spans more than 25 countries, 6 continents and transacts business in over 50 languages. At TeleTech our opportunities in Accounting provide for a successful career for bright and energetic professionals. A publically held organization, TeleTech Holdings, Inc. (NASDAQ: TTEC) allows you to put your financial and accounting expertise to work for a leading global provider of analytic-driven, technology-enabled customer engagement solutions.
From accounting professionals and financial reporting specialists to internal auditors and tax professionals, TeleTech offers a wide range of exciting positions that will allow you to realize the rewards of a fast-paced career in accounting and finance while enjoying the benefits of our collaborative team environment.
Position Summary:
TeleTech is currently searching for a licensed CPA to join our team as a Director of Segment Accounting CMS/CGS. The CMS/CGS segments are responsible for our Customer Care Services and Customer Growth Services services across all the industry verticals.
Our Director of Segment Accounting CMS/CGS is a key member within the Global Accounting team in supporting both domestic and international locations. The team is looking for a dynamic individual who can lead the month end close for the segment and partner closely with the business to assist in driving team success.
The primary purpose of this position is to be the trusted accounting advisor to the CMS/CGS segment. In addition to maintaining general accounting functions and accounting transactional activity the Director of Segment Accounting CMS/CGSwill partner with the FP&A CMS/SGS teams having primary focus on accounting for the segment, assist in providing business insight and analysis of actuals for both P&L management and revenue analysis.
Our Director of Segment Accounting CMS/CGS Duties & Responsibilities will include:
Reporting to the VP, Segment Controller, the Director of Segment Accounting CMS/CGS will establish and maintain all general accounting functions effectively, including all transactions related to costs and accruals, and will partner with our Philippines Accounting Center of Excellence with respect to the accounting shared services for the segment (e.g. Accounts Payable, Travel & Expense, Cash Management, Fixed Assets, etc.). Additionally, the Director of Segment Accounting CMS/CGS will ensure adequate Sarbanes Oxley Compliance, internal controls, financial reporting, and accounting processes and systems, as well as support the segment business and operations leaders in understanding/analyzing financial results and assist, as needed, in the budgeting and forecasting process.
Provide all segment accounting support, close and application of TTEC accounting policies.
Support segment business and operations leaders in regards to understanding the financial results.
Ensure adequate financial controls and reviews.
Ensure segment SOX compliance.
Coordinate year-end financial audit with the Executive Director of Financial Reporting to ensure timetables are met, and follow up on any potential issues related to the segment.
Support business development and M&A activities with the SVP, Global Controller, Principal of Financial Reporting, and Director of Financial Integration which includes, but is not limited to, integration of operations, systems, policies and procedures, and internal reporting with the TeleTech Global Accounting model.
Support Executive Director of Financial Reporting and SVP, Global Controller for investor relations activities as it relates to the segment.
With segment business analysts, review monthly financial performance and forecasts to ensure understanding of variances.
Follow up effectively on all internal audit reports related to the segment including attendance at the planning and closing meeting, developing responses to audit comments, and assuring that management action plans are implemented.
Support business and operations leaders and corporate management, as needed, in understanding / adherence to annual budgets or forecast.
Fully supports Company goals of continuous improvement and operational excellence at strategic and tactical levels including reviewing areas of responsibility for improvement opportunities to initiate projects or communicate ideas to management as well as active participation on project teams.
Develop and monitor productivity metrics as an important element of KPIs to track and analyze.
Any additional responsibilities or tasks as assigned.
Job Specifications:
CPA or CA Required
10+ years of demonstrated work experience in Accounting.
Strong knowledge of US GAAP required, including foreign currency translation and knowledge of IFRS.
Strong analytical and problem solving abilities.
Exceptional interpersonal and organizational skills.
BS/BA degree in finance or accounting.
Advanced PC skills in spreadsheet and relational database applications required.
Knowledge of and experience with Oracle R12 financial systems including Oracle Projects and associated reporting tools (e.g. Noetix, Hyperion Essbase).
Excellent organizational, analytical, and communication skills (both written and verbal).
Demonstrated ability to thrive in complex environments.
Public accounting experience preferred.
Consulting services operational (back-office) accounting experience, a plus
Ability to travel, as required. Must possess a Passport.
TeleTech is one of the largest and most geographically diverse global providers of technology-enabled business process outsourcing solutions. Our integrated global solutions are provided by approximately 42,000 across 68 delivery centers in 20 countries. TeleTech and its subsidiaries have a 31-year history of designing, implementing, and managing critical business processes for Global 1000 companies to increase their operating efficiencies. TeleTech and its subsidiaries support more than 270 business process outsourcing programs serving approximately 90 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries.
