Escalation Engineer
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech-enabled self service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.
We are currently searching for an experienced Windows Systems Administrator to work in support of our Hosted Collaboration Solutions division supporting Cloud based project solutions. The ideal candidate will have some exposure to supporting virtualization solutions for enterprise environments and will have exposure to virtualization software, SAN infrastructure, and datacenter networking. You will be part of a team providing a first in class hosted collaboration solution for our enterprise business clients.
Primary Responsibilities:
Shared responsibility and daily operational support of entire server environment including administration, maintenance and troubleshooting
Enterprise patch management and enterprise server management
Debugging problematic software
Server staging
Working with a team to help maintain the vSphere infrastructure within global data centers in support of the hosted cloud solution service offering for eLoyaltys enterprise clients.
Will work with a team to help support Cisco UCS B series blade server chassis
Shared responsibility and highly skilled at providing Windows Server Administration and Support at the enterprise level
Responsible for producing high quality deliverables in a timely fashion.
Provide technical assistance to help resolve issues relating to a variety of enterprise technologies.
Work with vendors / cross team engineering group/s to provide solutions to complex issues.
Self motivated engineer who is able to prioritize projects, issues and tasks and work under minimum supervision.
