Cisco Service Desk Associate
Are you a recent college graduate looking for a company that can help grow and develop your career in IT? We are looking for smart, self-driven, accountable, career-minded individuals that are eager to learn about Cisco products and our technology service offerings. This is a full-time, direct hire position that offers $15/hour to $16/hour and full comprehensive benefits!
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech-enabled self service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.
We are currently hiring Cisco Service Desk Associates to work in a team environment in an external client facing capacity in support of eLoyaltys large enterprise customers. As part of the Service Desk team, you will be responsible for taking incoming calls and service requests from customers, documenting their requests in Service Now and escalating their requests to the appropriate internal Escalation Engineering teams for proper resolution.
Position responsibilities include:
Support of call center environments
Client connectivity / remote access tools
Desktop and server application support
Ability to work well within a team environment
Basic incident and change management
Direct customer contact through all communication methods
Skills requirements we are seeking:
Exceptional verbal and written communication skills
Prior customer service experience preferred
Experience working with MS Office Suite: Outlook, Word, Excel
Ability to multi-task, work in a fast-paced environment while managing changing priorities professionally
Ability to follow documented processes and methodologies
Interest in Cisco Voice and Data technology as a career
Preferred experience:
General helpdesk / NOC experience
Customer service experience
Cisco router/switch experience
ITIL knowledge
Service Now application experience
