Senior Financial Analyst, Customer Technology Services
Our Focus
TeleTech is bringing humanity back to business.
Our company was founded more than three decades ago on one guiding principle: Customer relationships built on trust and simplicity deliver lasting value for everyone. In other words, happy customers equal happy companies.
Building those relationships across every channel, every interaction, every day * that*s not so simple. The always on, multichannel world in which we live creates challenges for companies and customers alike. Companies, trying to adapt to a new world of connectivity, are faced with disconnected technology systems, data silos, outdated processes and rising costs. Customers, increasingly empowered by technology, demand a better experience in exchange for their loyalty. The result is a disconnect that is costing brands billions and pushing customers away.
We hire only first-class, highly qualified and passionate people to help us to build exceptional customer experiences.
Maintaining High Standards
TeleTech is one of the largest and most geographically diverse global providers of technology-enabled business process outsourcing solutions. Our integrated global solutions are provided by approximately 42,000 employees utilizing 35,600 workstations across 68 delivery centers in 20 countries. TeleTech and its subsidiaries have a 30-year history of designing, implementing, and managing critical business processes for Global 1000 companies to increase their operating efficiencies. TeleTech and its subsidiaries support more than 270 business process outsourcing programs serving approximately 90 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries.
As a key member of the global Finance team this position reports to the Director of Finance Customer Technology Services (CTS) and provides timely and accurate financial analyses and reporting for TeleTech*s CTS organization.
The goals of the senior financial analyst are rooted in the ability to manage the financial planning and analysis for the business and provide consolidation and collaboration among the multiple geographies around the globe. The financial analyst will liaison with the global directors and synthesize the data into value-added forecast and recommendations to ensure a positive client experience.
Key areas for focus:
Allow TeleTech*s Customer Technology Services organization to touch an ever increasing client base in a more systematic and sophisticated way, as the company scales its platform and solution set organically and via M&A. Responsible for tasks associated with automating new management reports and conducting new global consolidated analyses.
Forecasting and Department Spending
* Maintain the line of business forecasts for revenues and costs
* Help ensure the CTS line of business spending is accurate and complete
Reporting and Analysis
* Verification of numbers provided (accuracy & completeness)
* Reporting on Financial and Operational performance
* Tasks include pulling data from multiple source systems
* Provide ad-hoc analytical support for the CTS team
Reporting/Tool Development
* Involvement in new management reports that are automated and flexible
* Involvement in long term system solutions for the reporting needs of the business/Management
