Network Engineering Architect
Englewood, CO
ABOUT TELETECH
For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.
Our capabilities include:
* Design: Customer Strategy Services
* Enable: Customer Technology Services
* Manage: Customer Management Services
* Grow: Customer Growth Services
Position Summary:
Responsible for the architecture the local area network (LAN) and wide area network (WAN) for the Teletech global network. Consults and collaborates with other TeleTech companies on network direction and efficiencies. Provides technical support to various departments and users with regards to the LAN/WAN. Serves as a liaison with vendors and other third party providers. Operates under minimal supervision, with wide latitude for independent judgment. Serves as a team leader and mentor to junior level engineers.
Key responsibilities:
* Responsible for the implementation, testing and training of new communication projects and initiatives.
* Performs the analysis, design and development of new LAN/WAN initiatives.
* Responsible for integrating business systems within the corporate information technology environment.
* Demonstrated skills in design and engineering of integrated networks of Data and Voice
* Develops business cases for request for new or additional hardware or software.
* Coordinates with Management and Technology Managers/Engineers to resolve issues relating to LAN/WAN.
* Conducts trainings and mentoring sessions. Provides the highest level of support to the technical operations groups and junior level engineers.
* Researches new technologies in the areas of network security, network resiliency, network convergence and speed, network monitoring and alerting
* Produces policy and standards globally for Teletech data network
* Writes white papers and gives technical presentations on new technologies
* Strong vendor relationship skills
* Acts as a liaison with vendors and third party providers.
* Responsible for creating and maintaining documentation for all assigned Enterprise network designs.
* Capable of project managing complex technical projects, and communicating status to Customers.
* Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
* Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
* Ability to work days, evenings, and weekends as required; 24x7 support.
* Exceptional documentation and communication skills.
* Develop and Design new IP networks based off of new client and or internal requirements.
* Other duties as assigned by management
